Professional Documents
Culture Documents
3935508-638512888965375720
3935508-638512888965375720
3935508-638512888965375720
Do not forget to "Check-in Online" 24 hours before your flight to Choose your favorite Seat and Check your flight
status at "My booking" on our website https://www.vietjetair.com/
Booking Number:
GK9K9Y
1. Booking Information
Booking Status Confirmed
Booking Date 07/12/2023 Email bomgroups.vj@bird.travel
Full Name MAHESH SURESH PATIL
2. Passenger(s) Information
Passenger Name(s) Seat
3. Flight Information
Flight Number Date Fare Type Depart Arrive
VJ910 23/05/2024 Eco 00:40 - Mumbai (BOM) 07:10 - Ha Noi (HAN)
VJ509 25/05/2024 Eco 19:30 - Ha Noi (HAN) 20:50 - Da Nang (DAD)
VJ623 28/05/2024 Eco 09:00 - Da Nang (DAD) 10:20 - Ho Chi Minh (SGN)
VJ883 30/05/2024 Eco 20:05 - Ho Chi Minh (SGN) 23:40 - Mumbai (BOM)
Working hours:
07:00 - 21:00 (GMT+7) Mon - Sat Da Nang City
07:00 - 19:00 (GMT+7) Sun & Holidays 1. Booking office at Departure Terminal, Da Nang International
(Not applied for booking offices at airports) Airport, Hai Chau Distict.
Working hours: 04:35 - 22:15 (GMT+7) Daily
Ho Chi Minh City
1. Booking office at Domestic Departure Terminal, Tan Son 2. Booking office at 157 - 159 Ham Nghi Street, Vinh Trung
Nhat International Airport, Tan Binh Dist. Ward, Thanh Khe District.
Tel: +848.3547 4174 * Fax.: +848.38489343 Tel: +84.236.3692665 Fax: +84.236.3692663
Working hours: 04:00 - 22:30 (GMT+7) Daily Working hours: 07:00 – 20:00 (GMT+7) From Monday to Sunday
07:30 - 12:00 & 13:30 – 17:00 (GMT+7) Holidays
2. Booking office at International Departure Terminal, 2nd floor, 3. Booking Office - Dien Bien Phu, Da Nang
Tan Son Nhat International Airport, Tan Binh Dist. Address : 218 Dien Bien Phu Street, Chinh Gian Ward, Thanh Khe
Working hours: 06:30 - 12:00 (GMT+7) Daily District,Da Nang City
Tel : 19001774 (Ext: 2) - (0236) 3.868.118 - 0938.116.115
3. Booking office at 8Bis Cong Truong Quoc Te St. (Turtle lake Working hours: 07:30 - 20:00 (GMT+7) From Monday to Saturday
Circle), W.6, Dist.3 08:00 – 17:00 (GMT+7) Sunday and Holidays
Tel.: +848.38239860 * Fax: +848.38239859
Quang Ngai City
4. Booking office at 2C Truong Son St., Ward 2, Tan Binh Dist. 1. Booking Office - Quang Ngai City
Tel: +848.38454640 * Fax: +848.38454643 Address: 01 Pham Van Dong Street, Nguyen Nghiem Ward, Quang
Ngai City
5. Booking office at 284 Nam Ky Khoi Nghia St., Ward 8, Dist. 3 Tel: (+84255) 3826 826/ Fax: (+84255) 3718206
Tel: (08) 62.667.667 Fax: (08) 62.667.667 Working hours: 07:30 - 20:00 (GMT+7) From Monday to Saturday
08:00 – 17:00 (GMT+7) Sunday and Holidays
Phu Quoc Island, Kien Giang Province
1. Booking office at Domestic Departure Terminal, Phu Quoc Hue City
International Airport 1. Booking office at Departure Terminal, Phu Bai Airport
Tel: +8477.3991166 Working hours: 07:00 - 10:00 & 16:0 - 19:00 (GMT+7) Daily
Working hours: 06:30 - 16:30 (GMT+7) Daily
Nha Trang City
1. Booking Office - Nha Trang City
Address: 16 Pasteur Street, Huong Xuan Ward, Nha Trang, Khanh
Hoa
Tel: +84.258.626.1616 Hotline: +84.706.00.1886
Working hours: 08:00 – 20:00 (GMT+7) From Monday to
Friday 08:00 – 17:30 (GMT+7) Saturday, Sunday, and
Holidays
Pleiku City
1. Booking Office - Pleiku City
Address: 10B Tran Hung Dao Street, Pleiku City, Gia Lai
Tel: +84.269.3829.595
Working hours: 07:00 – 21:00 (GMT+7) From Monday to
Saturday 07:00 – 19:00 (GMT+7) Sunday and Holidays
Buon Ma Thuoc City, Dak Lak Province 2. Booking office at 32 Tran Hung Dao St., Hoan Kiem Dist.
1. Booking office at Departure Terminal, Buon Ma Thuoc Tel: +844.37281828 * Fax: +844.37281838
Airport
Tel: +84500.3596596 3. Booking office at 87 Ly Thuong Kiet St., Cua Nam ward,
Working hours: 14:00 - 20:00 (GMT+7) Daily Hoan Kiem Dist.
Tel: +844.39411339 * Fax: +844.39411258
(*) All VietJet Airport Booking Offices' working hours are followed by the departing times, so we may change from time to time without further
notice.
60, Mahidol Road, Su Thep, Amphoe Mueang, Chiang Mai 404 Moo 10, Ban Du, Amphoe Muang, Chiang Rai 57100
50200
For Thai Vietjet (VZ) flights, please go to here for Terms &
Conditions.
Guns, bullets, supporting tools are only allowed to be brought alongside or Hand Baggage of the officers, guardians,
who perform security duty to protect the guarded subject in accordance with the guard law; handcuff is allowed to be
brought on board in case the person bringing the handcuff performs escort duties;
Weapons and support tools are provided to the aerial security patrols according to the regulations.
9.2. Items banned from carrying along or in Hand baggage
a. Items referred to in Article 9.1;
b. All types of daggers, swords, spears, pikes, bayonets, halberds, scimitars, knuckles; Items and toys identical to real
weapons, namely guns, bombs, mines, grenades, bullets, torpedoes, naval mines, cartridges and items made from
cartridges;
c. Tools/equipment designed to stun/knock out or immobilize a subject: Electroshock devices such as stun pistols and
stun batons; Tools/equipment used to stun/knock out or slay animals; Chemical or gas canisters used to neutralize or
paralyze namely pepper-spray, acid-spray, tear gas and pesticide (except for canister used as antiseptics on aircraft);
d. Sharp or pointy objects that can be used to cause serious injuries: Objects designed to mince, chop or cut such as
axes or cleavers; razors or box cutters; knives whose blades (handle excluded) exceed 06 cm or total length including
handles and blades thereof exceeds 10 cm; scissors whose blades determined from pivot points thereof exceed 06 cm
or total length including handles and blades thereof exceeds 10 cm; other sharp or pointy objects that can be used as
offensive weapons longer than 10 cm; camera stands, staffs or umbrella handles with pointy metal tips;
e. Labor tools that can be used to cause serious injuries or pose a threat to aircraft safety: crowbars, hoes, spades,
shovels, tile spades, sickles, chisels, pickaxes; drills and drill bits, including handheld drills; tools whose sharp blades
or pointy ends exceed 06 cm and can be used as weapons such as screwdrivers; all types of hammers, wrenches,
adjustable wrenches and pliers that are longer than 10 cm; all types of saws and saw blades including handsaws;
blowtorches; devices driving nails or screws;
f. Blunt objects or tools that can cause serious injuries if used offensively: sports clubs such as baseball bats, golf clubs,
hockey sticks, billiard cue sticks, ski poles; all types of clubs such as rubber clubs, metal clubs and wooden clubs;
tools or equipment used for martial training (blunt, pointy ends or sharp edges).
9.3. Items banned in Checked Baggage
a. Items referred to in Article 9.1;
b. Other precious and/or valuable items such as pieces of arts, video recorders, cameras, money, jewelry, precious
metals, precious stones, computers, electronic devices, documents that can be exchanged for money, securities
certificates, negotiating documents, contracts, business documents, samples, forms of identification documents, etc.
9.4. Items restricted from carrying along or in Hand baggage
In accordance with the applicable Law.
9.5. Right to refuse carriage
a. We reserve the right to refuse to carry Baggage including items set forth in this Article and may refuse to carry further
Baggage if we discover such items in Baggage.
b. We hold no liability for any damages that occurred to the Passengers and the Passengers’ Baggage in the event that
Passengers do not comply with Our Regulations.
9.6. Right of inspection
For safety and security reasons, We reserve the right to ask Passengers to authorize us to perform security screening
on themselves and their Baggage. If Passengers are absent upon request, We shall proceed to inspect their Baggage
for the purpose of confirming if Passengers carry or if their Baggage includes items specified in Clause 9.1. If
Passengers refuse the inspection, We reserve the right to refuse the carriage of such Passengers and their Baggage. If
Passengers are absent upon request, we shall proceed to inspect their Baggage for the purpose of confirming whether
Passengers comply with Our Regulations.
In the event of any damage to Passengers or their Baggage arising out of the security screening, such as the use of
scanning devices, We hold no liability for such damage or loss unless it is owing to our fault.
9.7. Checked Baggage
When Baggage is checked and delivered to us, We will take custody of them and issue a Baggage identification tag to
each package of the Checked Baggage.
a. Passengers' names or personal identification must be affixed on their Checked Baggage.
b. Checked Baggage is carried on the same aircraft as Passengers. However, if We reasonably consider that such
practice may not be possible for safety or security reasons, We will carry such Baggage on another flight. In that case,
the Checked Baggage shall be carried and delivered to Passengers, unless Passengers have to complete customs
clearance as prescribed by applicable Law.
c. We charge Passengers for the carriage of their Checked Baggage. Passengers may purchase Checked Baggage
allowances provided in our current policy as published publicly on Our Website and Mobile application. Passengers
whose Checked Baggage exceed the purchased Baggage allowances will be charged for each kilogram of Baggage in
excess at check-in counters. Passengers can refer to our Tariff for more information on the rates. The baggage charge
is not refundable nor transferrable.
d. Any package of Checked Baggage must not exceed 32 (thirty-two) kilograms in weight. The excess weight must be
separated and packed into a smaller package(s) upon check-in. We refuse to carry any Baggage which is not properly
packed. Under any circumstances, We hold no liability (i) for any damage due to the failure of Passengers to comply
with the requirements of Baggage weigh or of separation and re-packing, or (ii) for the refusal to carry excess
weighing Baggage.
e. Sports equipment can be carried in the aircraft hold after the charges specified in Our Tariff are paid and Passengers
accept the potential risks. As a result, passengers are advised to buy any necessary insurance for such equipment.
9.8. Hand Baggage
a. Passengers are allowed to carry Hand Baggage in accordance with Our Regulations on weight depending on the
conditions of Ticket class which is published publicly on Our Website and Mobile Application.
b. The main Hand Baggage must not exceed 56cm x 36cm x 23cm in dimensions, and the small item can only include
things such as women's bags, laptops, books, magazines, cameras, children's food containers, duty-free goods, etc.
Hand Baggage must fit the space under seats or in on-board Baggage compartments.
c. Baggage which We consider exceeding the weight and dimensions specified in our regulations will not be carried on
board.
d. Musical instruments which exceed the dimension limit for Hand Baggage but weigh under 75 kilograms can be carried
on board if Passengers have purchased extra seats and paid applicable charges for them.
e. Children under 02 (two) years of age are not eligible for Hand Baggage allowance.
f. If Passengers' Hand Baggage does not conform to our regulations or other aviation security and safety regulations,
they can be refused carriage. If they are allowed for carriage, they must be carried as Checked Baggage, and
Passengers will be charged as Checked Baggage when checking in.
g. Passengers secure their Hand Baggage and belongings on their own during the flight. We hold no liability for any
damage related to Hand Baggage, unless such damage is caused by Us. We will assist Passengers in tracking down
Hand Baggage and lost belongings. However, We hold no liability for any damage to Hand Baggage and lost
belongings arising from the tracking process. Passengers are required to provide the following information for Us to
assist in tracking lost Hand Baggage:
Name of Passenger;
Number of flight and route;
Number of seat;
Description of lost Baggage;
The address of the Passenger.
Lost Baggage found will be notified to the Passenger to collect. We hold no liability to deliver Baggage to Passengers.
Lost baggage not found will also be notified by Us to Passengers.
9.9. Collecting Baggage
a. Passengers must collect their Baggage as soon as they are available at the places of destination:
If Passengers collect their Checked Baggage within 30 (thirty) days, We may impose a storage fee on Passengers;
If Passengers do not collect their Baggage within 30 (thirty) days from the date We make it available, We may
dispose of it without any liability to the Passengers; perishable items may be disposed of before such deadline;
The amount received from such disposal shall be returned to the authorized person after deducting the relevant
costs related to transportation, storage and disposal of baggage;
If the authorized receivers do not claim for the receivable amount within 180 (one hundred and eighty) Days since
the disposal of the Baggage, such amount shall be submitted to the State budget.
b. Only the holder of the Baggage identification tag can claim the Baggage collection. If a person claiming the collection
of Baggage cannot present the Baggage identification tag, that person must provide proof of ownership over such
Baggage. When the holder of the Baggage identification tag accepts the Baggage at the collection point in the airport
without any complaints at the time of delivery, it will be obvious evidence that the Baggage is delivered in full and in
accordance with the Contract of carriage.
Article 10. Schedules and changes in flight schedules
10.1. Schedules
Schedules can be subjected to change between the date of publication and the actual date when Passengers travel.
10.2. Changes in schedules, cancellation of flights
We will take all necessary measures to avoid delay in carrying you and your Baggage. In the exercise of these
measures and in order to prevent a flight cancellation, in exceptional circumstances, we may arrange for a flight to be
operated on our behalf by an alternative carrier and/or aircraft.
If the flight is delayed or canceled, or if you are refused carriage, at your option, we will:
a. Provide and update you with sufficient information in an appropriate manner; serve meals; offer accommodation in
accordance with the regulations on the quality of passenger services at airports as issued by Authorities;
b. Make appropriate adjustments to your itinerary or re-route you to another flight: if your flight is delayed for 02 hours
or longer, within our carriage services, we will change your itinerary to get you to your final destination, waiving any
restrictions in regard to itinerary or flight changes and related surcharges (if any) for you;
c. Provide you with non-refundable fixed compensation in accordance with regulations by Authorities (if any);
d. Offer you a refund if your flight is delayed for 05 hours or longer. Refunds shall be made pursuant to the provisions of
Article 11 in these Conditions of Carriage.
e. Fulfill other obligations imposed by Authorities (if any).
If delays and cancellations are not due to our negligence, we shall be under no immediate obligation to comply with
this Articles. However, we shall make reasonable efforts to assist you as to the best we can.
10.3. Immunity from responsibility in the event of denied boarding, flight cancellation or long delays of
flights under the regulations
10.3.1. Immunity from responsibility to pay compensation in the event of denied boarding
We are exempt from the obligation to pay compensation in the invent of denied boarding regarding any passenger
having a ticket and receiving the confirmed reservation or being on the journey, in particular:
a. The health problem of the passenger may cause damage to such passenger, other passengers or the flight;
b. The passenger is denied boarding to prevent epidemic diseases;
c. The passenger fails to conform to regulations on aviation safety, aviation security, aviation transport, or penalties for
administrative violations against civil aviation;
d. The passenger violates public order, endangers flight safety or creates negative effects on lives, health and assets of
other people;
e. The passenger under the influence of alcohol or other drugs loses control of his/her behaviors;
f. The passenger is denied boarding due to security reasons notified by a competent agency;
g. The passenger is denied boarding at the request of a competent agency.
10.3.2. Immunity from responsibility to pay compensation in the event of flight cancellation or long
delays of flights
We are exempt from the obligation to pay compensation in the event of flight cancellation or long delays of flights for
one of the following reasons:
a. Weather condition causes negative effects on flight safety;
b. Security risks cause negative effects on flight safety;
c. The flight is canceled or long-delayed according to the decision of a competent agency;
d. The flight is not operated due to health problems of passengers (they suffer serious illnesses or die after boarding);
e. Scheduled airplanes are sabotaged or fleets of airplanes are sabotaged;
f. The flight is not operated due to armed conflicts, political instability or strikes;
g. Aviation infrastructure or flight operational assurance fails to ensure the flight operation;
h. Technical problems occur during the operation of the airplane, from the time the captain signs the record on receipt of
aircraft ready for flight operation until the end of the flight;
i. i.Each passenger is offered re-routing to the same destination in another flight and results in the passenger arriving
no more than 4 hours later than the scheduled arrival time of the flight on which the confirmed reservation is
received;
j. Each passenger is offered re-routing to the same destination in another flight and results in the passenger arriving no
more than 6 hours later than the scheduled arrival time of the connecting flight if the destination is a connecting point
in the journey of the passenger;
k. Other force majeure events occur following the Law.
10.3.3. Immunity from responsibility for other cases
We are exempt from the obligation to pay compensation if We may prove the fact of one of the following cases:
a. Passengers are not present to check-in at the airport or in other places as agreed with Us;
b. Passengers voluntarily refuses seat confirmation;
c. Passenger who is traveling with a free ticket, industry discount ticket or agent discount ticket or the passenger who is
a partner using a discount ticket;
d. We prove one of the followings cases:
Has provided the Passenger with notice of flight cancellation or long delay of flight in speech or by messages or
emails no less than 24 (twenty-four) hours prior to the scheduled departure time under addresses provided to Us
by Passenger; in the event of the telephone call, the telephone calls have been made 02 turns from 7 a.m to 10
p.m if the first call is not connected, the period between the first call and the second call is at least 20 minutes;
The Passenger does not register contact information as prescribed or the registered information is not correct,
insufficient;
We cannot contact to the Passenger according to the registered information.
Article 11. Refund
11.1. Voluntary refunds
Depending on the type of Ticket purchased by the Passenger, the Ticket may be refunded or not. However, in some
specific cases, for force majeure reasons or as required by law, We may consider allowing a credit shell refund of the
Fare and may charge a fee following the published Policy. publicly on Our Website and Mobile Application.
11.2. Involuntary refunds
If a Passenger is denied carriage (due to Our fault), canceled or delayed following our Policy and the provisions of the
Law, the Passenger may be entitled to a refund of the Ticket following the policy of the Passenger. We (from time to
time) comply with the provisions of the Law in the following form: Preserve the value of the Passenger's Fare for
future use, provided that the Passenger must use the reservation value within 180 (one hundred and eighty) days
from the date of making the reservation.
11.3. Refund beneficiaries
We will only make refunds to the person whose name is shown on the Ticket or who paid for the Ticket upon the
presentation of satisfactory evidence or to an authorized person with an authorization letter from one of the two
persons mentioned above.
11.4. Refund currency and method of refund
In the event of a Ticket price refund, unless otherwise regulations or applicable conditions, We will only refund
through the form of payment that the Passenger used to pay for the original Ticket. Normally, We will refund in the
currency paid by the Passenger when the passenger purchases the Ticket. In some cases, it will be converted at Our
discretion.
11.5. Refund payer
The refund is made by the Our staffs, Agents in performing transactions related to the procedures of refunding Tickets
for Passenger.
11.6. The right to refuse to refund
a. We may refuse a refund if the refund request is made in contravention of our timing regulations published publicly on
Our Website, Mobile Application (depends on time and Ticket class).
b. We may refuse to refund if Passengers are denied boarding due to the failure to comply with measures to ensure flight
security and safety, or failure to meet the requirements of identification specified by the Authorities of the host
country.
c. If Passengers are absent / voluntarily refuse their seats as prescribed in Article 7.5, the Ticket price paid by the
Passengers will not be refunded for any reason (except for the Ticket class supported in accordance with Our
Regulations published publicly on Our Website and Mobile Application). Airport taxes and fees are only refundable
when:
i. Refund request is made in writing;
ii. Within 07 (seven) days from the date of the performed flight. Airport taxes, fees refund shall be charged with No-
show fee. No-show fee is published publicly on Our Website, Mobile Application or announced at branches, Agents or
Hotline and confirmed by Us at the incurred time.
d. Passengers fail to meet the requirements following the law of the host country (if any) to use Our services.
Article 12. Behavior on aircraft
12.1.While being on board, if Passengers commit any of the following actions: (i) criminal offence; (ii) threaten
aviation safety and security; (iii) threaten or abuse members of the crew or other Passengers; (iv) fail to comply with
the safety, order and discipline instructions of the captain or of a member of the crew delivering on behalf of the
captain; (v) damage on-board equipment and properties; (vi) use drugs; (vii) smoke, even electronic cigarette on
aircraft; (viii) other conducts which contrast to the fine traditions and customs, and public orders, We shall proceed
with necessary security measures to intercept such acts. We may ask such Passengers to leave the aircraft, or deliver
them to the Authorities at the places of departure or arrival, refuse to carry such Passengers temporarily or
permanently on the flights we operate, or prosecute them according to the applicable law.
12.2.If Passengers commit any acts specified in Article 12.1, We reserve the rights to request such Passengers to pay
for any damages arising out of their conducts, including costs related to an emergency landing, damages to human
and properties, and other damages occurred to us, our authorized agents, our staff, our service providers, our
passengers and the third parties.
12.3.For safety reasons, We may prohibit or limit the use of electronic devices, radio transmitters or receivers on
board, including but not limited to mobile phones, laptops, portable recorders, portable radios, music players, tablets,
gaming devices or other transmitting devices such as radio-controlled toys and walkie-talkies and other electronic
devices following the law.
Hearing aids and pacemakers are allowed on board.
12.4.Passengers are not allowed to bring foods for on-board consumption, except in special cases under our approval.
Small kids' foods are allowed to carry on board for kids' use only.
Article 13. Limits of liability
13.1. Limits of carriage liability
Our liability for the proved damages to Passengers, including death or wounding or bodily injury arising out of or in
connection with the carriage on flight(s) operated by us, are governed by the rules and limitations stipulated in the
Convention and the Law.
a. Our liability for the death, wounding and other bodily injuries of Passengers is applied following Conventions and the
Law.
b. We are only liable for damages sustained by Passengers during the carriage by aircraft, unless such damages are
completely attributable to the physical conditions of Passengers. If damages to Passengers are self-inflicted, We are
excluded or limited from the responsibility for compensation.
c. For international carriage on flights operated by Us, Our liability limitation for the death, wounding and other bodily
injuries of Passengers is is applied following Conventions and the Law.
d. No provision in these Conditions of carriage is perceived as disadvantageous to the rights and responsibilities of the
Carriers regarding any complaints made by one person or the representative of this person when this person causes
intentionally any death, wounding or bodily injury to other Passengers.
e. Our liability for damage caused by delay is following the Conventions and the Law.
13.2. Our liability for Damage to Checked Baggage
a. Damages caused by any flaw in terms of character, quality or fault of the Checked Baggage. Comparatively, We are
not liable for any reasonable wear and tear of Baggage caused by normal movements and knocks during carriage by
air.
b. We indemnify Passengers for damage base on the general principle of compensation for actual damage but not
exceeding our limit of liability. Passengers are responsible for proving actual damage to their Baggage. General
regulations on compensation for lost Baggage and Baggage are published publicly on Our Website and Mobile
Application.
c. The limit of liability for damages resulting from loss, shortage or damage to Baggage is in accordance with the
Convention and applicable Law.
13.3. Our liability for Damages to Passengers caused by flight delay
For delay to baggage that Passengers who are not permanent residents at the places of destination and are unable to
collect Checked Baggage within 24 hours of their arrival at the places of destination, the goodwill compensation, as
stipulated by the regulations is published publicly on Our Website and Mobile application and the limitation of delay is
following the Convention and the Law.
13.4. Exemption or reduction of liability for damages
a. Our liability for Damage shall be exempted part or whole if the negligence is caused by Passengers or contributed to
by Passengers.
b. We are not liable for damage to Checked or Hand Baggage, if We can prove that (i) We and Our representatives have
performed all necessary measures to avoid such damage or (ii) We or Our representatives cannot perform such
measures.
c. If We act or do not act but aware that damage is possible, Our liability in the event of Damage to Baggage will be
limited to the level specified in the Fee Schedule published publicly on Our Website, Mobile Application.
i. If the weight of Checked Baggage is not presented on the identification tag, Our liability shall not exceed the free
allowance applicable to the relevant carriage class.
ii. If the Checked Baggage is declared a higher value in writing, Our liability will be limited to the higher declared value.
d. We are not liable for Damage to Passengers Baggage arising from our compliance with the law and regulations of the
Government or to Passengers' failure to comply with such law and regulations.
e. Unless otherwise stated in the Conditions of carriage, We are only liable for Damage which can be proven and
compensated, for loss which can be proven and costs provided by the applicable law.
f. We are not liable for any damage to Baggage which is caused by Passengers. Passengers are liable for damage which
is caused by their Baggage to other Passengers and properties, including Our properties.
g. We are not liable for any Damage to items which, either as Checked or Hand Baggage, as advised.
h. In case that We prove that the death and health of Passengers occurred by Passenger'faults, We have released a part
or whole responsibility from compensation for Damages equivalent to fault levels of Passengers. We hold no liability
for compensation for damages to the Passengers' health,lives if such damages are caused by their sickness.
i. i.The contracts of carriage include these Conditions of carriage, and the exclusions or limits of liability apply to our
Authorized agents, staff, laborers and representatives in the same way as they apply to us. The total amount of
compensation that Passengers can recover from Us, our authorized Agents, staff, workers and representatives will not
exceed the total amount of our liability, if any.
j. No provision in these Conditions of carriage or the contracts of carriage gives up any exclusion or limit of liability to
which We are entitled to under any Conventions or applicable law, unless We say otherwise.
Article 14. Limits for complaints and claims
14.1. Passengers or their legal representatives have the right to complain or initiate lawsuits against Us regarding
damage to Baggage.
14.2 Notice of Complaint
Any claim for damage to Checked Baggage will only be accepted when the authorized person stated in Article 14.1
sends a written claim to us within the following period:
a. 07 (seven) days from the date of receipt of Checked Baggage in case of loss, shortage or damage to Checked
Baggage.
b. 21 (twenty-one) days from the date the authorized person has received the Checked Baggage in the case of delay.
14.3. Time limits for claims
The statute of limitations for lawsuits on Our liability for damages to Passengers, Baggage is 02 (two) years from the
date the aircraft arrives at the destination, the date the aircraft must arrive at the destination or from the date on
which the carriage is terminated, whichever is latest.
Article 15. Validity and Amendment
15.1. None of Our staff or authorized agents may amend, alter or remove any provision(s) in the Conditions of
carriage or in Our regulations.
15.2. The provisions in these Conditions of carriage are subject to change from time to time in accordance with our
business regulations or changes from competent authorities or regulations in the circular, decree of the Authorities.
Such changes will be published publicly on Our Website and Mobile application.
Article 16 . Other conditions
The carriage of Passengers and Baggage is also provided in accordance with our other regulations which are published
publicly on Our Website, Mobile application, and other relevant regulations of the law.
View Reservation Email Itinerary Print