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Test Bank for Group Dynamics for Teams 4th Edition Daniel J Levi Download download pdf full chapter
Test Bank for Group Dynamics for Teams 4th Edition Daniel J Levi Download download pdf full chapter
Test Bank for Group Dynamics for Teams 4th Edition Daniel J Levi Download download pdf full chapter
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Levi: Group Dynamics for Teams 4e
Instructor Resources
Learning Objectives
1. From a psychological perspective, explain the two processes that define a group.
Two processes define a group from a psychology perspective: social identification
and social representation. “Social identification refers to the recognition that a
group exists separately from others. It is the creation of a belief in “us versus them.”
Identification is both a cognitive process (classifying the world into categories) and
an emotional process (viewing one’s group as better than other groups). Social
representation is the shared values, ideas, and beliefs that people have about the
world. Over time, belonging to a group changes the ways its members view the
world. The group develops a shared worldview through member interactions.” (pg.
5)
2. Compare and contrast a work group, team, and self-managing team in terms of power,
leadership, decision-making, and activities or tasks.
A work group is part of the organization’s hierarchy, controlled by a
manager/supervisor, with authoritarian or consultative decision-making, and
independent activities. In contrast, a team is linked to the organization’s hierarchy,
with some shift of power to team; the leader has limited managerial power;
decision-making is consultative, democratic, or by consensus; and activities are
interdependent and coordinated by the team leader. Compared to the work group
and team, the self-managing team has increasing use of power and independence,
although it is still linked to the organization’s hierarchy. The self-managing team
leader is selected by its members, and decision-making is democratic or by
consensus. The activities or tasks are highly interdependent and coordinated by
team members.
Levi: Group Dynamics for Teams 4e
Instructor Resources
3. What major discovery did Hawthorne uncover in his research? How did he come across
this finding?
Hawthorne found that social factors played a large role in performance. Initially he
was interested in how environmental factors affected worker performance.
However, when he found that workers increased their performance while being
observed, he found that it was a social, not environmental, factor that was in effect.
It was also found that social norms in a group can affect performance.
4. Discuss how the change from routine to nonroutine work and shift to simpler
organizational hierarchies have increased the importance of teamwork in organizations.
Nonroutine jobs have more complexity, interdependence, uncertainty, variety, and
change than do routine jobs. These factors require multiple skills and perspectives
that can come only from a team of workers. The shift to simpler organizational
hierarchies means a reduction in layers of management, with teams being used to
integrate and coordinate the various parts of an organization. Teams execute tasks
better, learn faster, and change more easily than do traditional work structures, all
characteristics required by the changing contemporary organization (p. 11).
Multiple Choice
6. The historical approach to job design that shows the value of using teams in most modern
organizations is called:
a. Scientific Management
b. Socio-technical Systems Theory
c. Hawthorne Effect
d. Total Quality Management
e. Quality of Worklife Theory
7. The work of Kurt Lewin and his followers changed the study of group dynamics by:
a. Using the group, rather than the individual, as the unit of study.
b. Developing an Action Research approach that demonstrated the value of applied
research and theory.
c. Showing how the study of groups could be used to promote social change.
d. All of the above.
e. None of the above.
10. Triplett’s finding that the presence of other people increases performance is called:
a. Scientific management
b. Social facilitation
c. Binging
d. Social identification
e. Social representation
Levi: Group Dynamics for Teams 4e
Instructor Resources
11. In order to keep up with contemporary demands, organizations have been ____ layers of
management and replacing managers with ____.
a. Increasing; outside consultants
b. Decreasing; outside consultants
c. Increasing; teams
d. Decreasing; teams
13. A team typically handles decision-making using the following methods except
a. Consultative
b. Authoritarian
c. Democratic
d. Consensus
14. In the 1950’s and 1960’s, psychologists examining groups primarily focused on studying
____.
a. Group dynamics
b. Encounter groups
c. Conformity and helping behavior
d. Self-awareness
e. Education
15. In order to function correctly, the scientific management approach requires that:
a. Managers think and control and workers act
b. Managers work alongside workers
c. Workers perform tasks in teams, without managers present
d. Workers focus more on quality than quantity
e. None of the above
b. Remained laboratory-based
c. Became more simple
d. Stagnated
e. Focused only on cause-and-effect relationships
19. Which of the following terms was created by the psychologist Kurt Lewin?
a. Scientific management
b. Hawthorne effect
c. Equifinality
d. Group dynamics
e. g
20. The rise of Japan as a manufacturing power in the 1970s resulted in the creation of:
a. Virtual teams
b. Individualized work processes
c. Increased organizational hierarchy
d. T-groups
e. Quality circles
True or False
1. One key feature of a team is that members work together toward a common goal for
which they all are accountable True
2. An important distinction of teams is how often they work together. False
3. Social identification in groups is based on an “us vs. them” mentality. True
4. The scientific management approach creates problems such as decreased worker
motivation and a decrease in product quality True
5. There is a clear and commonly agreed upon distinction between groups and teams False
6. The teamwork movement started because workers felt they were being treated unfairly
False
7. Quality circles are a type of team found in Japan True
8. The majority of companies with over 100 employees use at least one type of work team
True
Levi: Group Dynamics for Teams 4e
Instructor Resources
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work, the causes contributing to this reduction in efficiency may be
grouped about the following main factors:
(1) The physical discomfort of the mask arising from causes such
as pressure on the head and face, due to improperly fitting
facepieces and harness, the noseclip, and the mouthpiece.
(2) Abnormal conditions of vision, due to poor optical qualities in
eye pieces and restrictions of vision, both as to total field and
binocular field.
(3) Abnormal conditions of respiration, among them being (a) the
unnatural channels of respiration caused by wearing the box
respirator, (b) increase in dead air space in respiratory circuit, and (c)
the increase in resistance to both inhalation and exhalation, the last
two mentioned being present to a greater or less degree in all types
of mask.
Of these general subdivisions the various phases of the first two
are so evident that no further discussion will be given. The effects of
the changed conditions of respiration are, however, less obvious,
and it may be of interest to present in a general way the results of
the research along this line, particularly as regards the harmful
effects of increasing the resistance and dead air space in the
respiratory tract above the normal.
The function of respiration is to supply oxygen to and remove
carbon dioxide from the blood as it passes through the lungs. This
interchange of gases takes place in the alveoli, a myriad of thin-
walled air sacs at the end of the respiratory tract where the air is
separated by a very thin membrane through which the gases readily
pass. The volume and rate, or in other words, the minute-volume, of
respiration is automatically controlled by the nerve centers in such a
way that a sufficient amount of air is supplied to the lungs to maintain
by means of this interchange a uniform percentage of its various
constituents as it leaves the lungs. It will be readily seen therefore,
that anything which causes a change in the composition of the air
presented to the blood in the alveoli will bring about abnormal
conditions of respiration.
Inasmuch as the gaseous interchange between the lungs and the
blood takes place only in the terminal air sacs it follows that, at the
end of each respiration, the rest of the respiratory tract is filled with
air low in oxygen and high in carbon dioxide, which on inspiration is
drawn back into the lungs, diluting the fresh air. The volume of these
passages holding air which must be re-breathed is known as the
anatomical dead air space.
Similarly, when a mask is worn the facepiece chamber and any
other parts of the air passage common to inspiration and expiration
become additional dead air space contributing a further dilution of
oxygen content and contamination by carbon dioxide of the inspired
air in addition to that occasioned by the anatomical dead space,
which of course, is always present and is taken care of by the
functions normally controlling respiration.
Major R. G. Pearce who directed a large amount of the research
along this line, sums up the harmful effects of thus increasing the
dead air space as follows:
1. Interpretation from the physiological standpoint:
(a) A larger minute-volume of air is required when breathing
through dead air space. This, interpreted on physiological grounds,
means that the carbon dioxide content of the arterial blood is higher
than normal. The level to which the content of carbon dioxide in the
arterial blood may rise is limited. Anything which wastefully increases
the carbon dioxide level of the blood decreases the reserve so
necessary to a soldier when he is asked to respond to the demand
for exercise which is a part of his daily life.
(b) A larger minute-volume of air must be pulled through the
canister, which offers resistance proportional to the volume of air
passing through it. If resistance is a factor of harm, dead air space
increases that harm, since dead air space increases the volume of
air passing through the canister.
(c) As will be noted below, the effect of resistance is a tendency
to decrease the minute-volume of air breathed. Dead air space
increases the minute-volume. Accordingly, if breathing is
accomplished against resistance and through a large volume of dead
air space, the volume of air breathed is reduced more in proportion
to the actual needs of the body than when breathing against
resistance without the additional factor of dead space; this, again,
causes the level of carbon dioxide in the blood and tissues to be
raised to a higher level than normal, and thus again there is some
reserve power wasted.
2. Interpretation from the standpoint of the canister.
The life of the canister depends on the volume of the gas-laden
air passed through it. The dead space increases the minute-volume
of air passed through the canister and, therefore, shortens its life.
Physiologically, the reason for the harmful effects of breathing
resistance is more involved:
“The importance of resistance to breathing lies
in: (1) the effect on the circulation of the blood, and
(2) the changes in the lung tissue, which seriously
interfere with the gas exchange between the outside
air and the blood. Data have been presented to
draw attention to the seriousness of resistance to
inspiration. In these reports, it was suggested that
the deleterious effects on the body consist in
changes in the blood pressure, increased work of
the right side of the heart, and an increase in the
blood and lymph content of the lungs. Resistance
also decreases the minute-volume of air breathed
and thereby increases the percentage of carbon
dioxide in the expired air. The foregoing changes
are all deleterious.
“Although the chief problem of resistance in gas
mask design concerns inspiration, nevertheless
resistance to expiration is an important factor. The
expired air of the lungs contains carbon dioxide for
which means of escape must be provided. The
expiratory act is more passive than the inspiratory
act, and resistance to expiration is, therefore, more
keenly felt than resistance to inspiration. It is then
imperative that the exhale valve be so arranged as
to allow for the escape of the entire amount of air
during the time of expiration with the least possible
resistance. The data of the laboratory indicate that
seldom, if ever, do expiratory rates rise above a
velocity of 150 to 175 per minute. The effect of
resistance to exhalation upon the vital organs of the
body is not dissimilar to that of inspiration.”
CHAPTER XIII
ABSORBENTS[27]
The absorbents used in both the British and American gas mask canister, which
afforded a degree of protection far superior to that of any other allied or enemy nation
except Germany, consisted of a mixture of charcoal and soda-lime, as described in the
preceding chapter. In general, a gas mask absorbent must have certain requirements.
These are: absorptive activity, absorptive capacity, versatility, mechanical strength,
chemical stability, low breathing resistance, ease of manufacture and availability of raw
materials.
Absorptive activity, or a very high rate of absorption, is one of the more important
properties of a satisfactory absorbent. A normal man when exercising violently
breathes about 60 liters of air per minute, and since inhalation occupies but slightly
more than half of the breathing cycle, the actual rate at which gas passes through the
canister during inhalation is about 100 liters per minute. Calculated on the basis of the
regular army canister, this corresponds to an average linear air velocity of about 80 cm.
per second. On the average, therefore, a given small portion of the air remains in
contact with the gas absorbent for only about 0.1 second. Besides this, the removal of
the toxic material must be surprisingly complete. Though the concentration entering the
canister may occasionally be as high as one half per cent, even the momentary
leakage of 0.001 per cent (ten parts per million) would cause serious discomfort and
the prolonged leakage of smaller amounts would have serious results in the case of
some gases. The activity of the present gas mask charcoal is shown by the fact that it
will reduce a concentration of 7000 parts per million of chloropicrin to less than 0.5 part
per million in less than 0.03 second.
Of equal importance is the absorptive capacity. That is, the absorbent must be able
to absorb and hold large amounts of gas per unit weight of absorbent. Its life must be
measured in days against ordinary concentrations of gas. It is further necessary that
the gas be held firmly and not in any loose combination which might give up minute
traces of gas when air is, for long periods of time, breathed in through a canister which
has previously been exposed to gas.
The absorbents used must be of a type which can be relied upon to give adequate
protection against practically any kind of toxic gas (versatility). The need of this is
apparent when the difficulty of having separate canisters for various gases is
considered, as well as the difficulty in rapidly and accurately identifying the gases and
the possible introduction of new and unknown gases. Fortunately, practically all of the
toxic gases are very reactive chemically or have relatively high boiling points and can
therefore be absorbed in large amounts by charcoal.
Absorbents must be mechanically strong in order to retain their structure and
porosity under conditions of transport and field use. Further, they must not be subject
to abrasion for the production of a relatively small amount of fines would tend to plug
the canister or to cause channels through which the gas would pass without being
absorbed.
Since the canister is filled several months before it is first used in the trenches, and
since the canister may be used over a period of months before it is discarded, it is
obviously the ultimate activity and capacity (not the initial efficiency) which determines
the value of an absorbent. It must therefore have a very considerable degree of
chemical stability. By this is meant that the absorbent itself is not subject to chemical
deterioration, that it does not react with carbon dioxide, that it does not disintegrate or
become deliquescent even after being used and that it has no corrosive action on the
metal container.
In a good general absorbent there must be a proper balance between its various
essential qualities, and hence the most suitable mixture will probably always be a
compromise.
Charcoal
The fact that charcoal would condense in its pores or adsorb certain gases, holding
them firmly, had been known for a long time.[28] In general, it was known that so-called
animal charcoal was the best for decolorizing sugar solutions, that wood charcoal was
the best for adsorbing gases and that coke had very little adsorbing or decolorizing
power. No one knew the reason for these facts and no one could write a specification
for charcoal. The ordinary charcoal used in the scientific laboratory was cocoanut
charcoal, since Hunter had discovered more than fifty years ago that this was the best
charcoal for adsorbing gases.
Raw Materials[29]
The first charcoal designed to offer protection against chlorine and phosgene was
made by carbonizing red cedar. Since this had little value against chloropicrin, attention
was turned to cocoanut shell as the source of raw material. This charcoal fulfilled the
above conditions for a satisfactory absorbent better than any other form tested. It must
not be supposed, however, that investigation of carbon stopped with these
experiments. In the search for the ideal carbon, practically almost every hard vegetable
substance known was tested. Next to cocoanut shells, the fruit pits, several common
varieties of nuts abundant in the United States, and several tropical nuts (especially
cohune nuts), were found to make the best carbon. Pecan nuts, and all woods ranging
in hardness from iron wood down to ordinary pine and fir, were found to be in the
second class of efficiency. Among other substances tested were almonds, Arabian
acorns, grape seeds, Brazil nut husks, balsa, osage orange, Chinese velvet bean,
synthetic carbons (from coal, lamp-black, etc.), cocoa bean shell, coffee grounds, flint
corn, corn cobs, cotton seed husks, peanut shells and oil shale. While many of these
substances might have been used in an emergency, none of them would produce
carbon as efficient, volume for volume, as that of the cocoanut shell and other hard
nuts.
Some idea of the scale of charcoal production may be seen from the requirement
for cocoanut shells. When we first began to build masks our demands for
carboniferous materials ranged from 40 to 50 tons a day of raw material; by the end of
the war, we were in need of a supply of 400 tons of cocoanut shells per day. This
demand would absorb the entire cocoanut production of tropical America five times
over. (The total production of cocoanuts in Central America, the West Indies and the
Caribbean Coast of South America amounted to 131,000,000 nuts annually, equal to a
supply of 75 tons of shells daily.) It was equal to one-tenth of the total production of the
Orient, which amounted to 7,450,200,000 nuts annually. This large demand always
made a reserve supply of charcoal material practically impossible. The “Eat More
Cocoanut” campaign started by the Gas Defense more than doubled the American
consumption of cocoanut in a brief space of time and in October, 1918, with the help of
importation of shell, we averaged about 150 tons of shells per day, exclusive of the
Orient.
The first heating of cocoanut shells to make charcoal reduces their weight 75 per
cent. It was evident, therefore, that we could more economically ship our oriental
supply in the form of charcoal produced on the other side of the Pacific Ocean. A
charcoal plant was established in the Philippine Islands and agents were sent to all
parts of the Oriental countries to purchase enormous supplies of shells. While the work
was only gaining momentum when the Armistice was signed, the plant actually shipped
300 tons of cocoanut shell carbon to the United States and had over 1000 tons on
hand November 11, 1918.
In the search for other tropical nuts, it was found that the cohune or corozo nut was
the best. These nuts are the fruit of the manaca palm tree. They grow in clusters, like
bananas or dates, one to four clusters to a tree, each cluster yielding from 60 to 75
pounds of nuts. They grow principally on the west coast of Central America in low,
swampy regions from Mexico to Panama but are also found along the Caribbean
coast. The chief virtue of the cohune nut from the charcoal point of view was its
extreme thickness of shell; this nut is 3 inches or more in length and nearly 2 inches in
diameter but the kernel is very small. Four thousand tons per month were being
imported at the time of the Armistice. A disadvantage in the use of cohune nuts was
that their husks contained a considerable amount of acid which rotted the jute bags
and also caused the heaps of nuts to heat in storage.
A third source of tropical material was in the ivory nuts used in considerable
quantities in this country by the makers of buttons. There is a waste of 400-500 tons
per month of this material, which was used after screening out the dust. This material
is rather expensive, because it is normally used in the manufacture of lactic acid.
Another great branch of activity in securing carbon supplies was concerned with the
apricot, peach and cherry pits and walnut shells of the Pacific Coast. A nation-wide
campaign on the part of the American Red Cross was started on September 13, 1918.
Between this time and the Armistice some 4,000 tons of material were collected. Thus
the slogan “Help us to give him the best gas mask” made its appeal to every person in
the United States.
“The second step, that is, the removal of the absorbed hydrocarbons from the
primary carbon, is a much more difficult matter. Prolonged heating, at sufficiently high
temperatures, is required to remove or break up the hydrocarbon residues. On the
other hand, volatilization and cracking of the hydrocarbons at high temperatures is
certain to produce an inactive form of carbon more or less like graphite in its visible
characteristics, which is not only inert and non-adsorbent, but is also highly resistant to
oxidation. The general method of procedure which has yielded the best results, is to
remove the adsorbed hydrocarbons by various processes of combined oxidation and
distillation, whereby the hydrocarbons of high boiling points are broken down into more
volatile substances and removed at lower temperatures, or under conditions less likely
to result in subsequent deposition of inactive carbon. Thin layers of charcoal and rapid
gas currents are used so that contact between the volatilized hydrocarbons and the hot
active charcoal may be as brief as possible. In this way cracking of the hydrocarbons
at high temperature, with consequent deposition of inactive carbon, is largely avoided.
“While the removal of the hydrocarbons by oxidation and distillation is the main
object of the activation process, another important action goes on at the same time,
namely, the oxidation of the primary carbon itself. This oxidation is doubtless
advantageous, up to a certain point, for it probably at first enlarges, at the expense of
the walls of solid carbon, cavities already present in the charcoal, thus increasing the
total surface exposed. Moreover, the outer ends of the capillary pores and fissures
must be somewhat enlarged by this action and a readier access thus provided to the
inner portions of the charcoal. However, as soon as the eating away of the carbon wall
begins to unite cavities, it decreases, rather than increases, the surface of the
charcoal, and a consequent drop in volume activity, that is in the service time, of the
charcoal, is found to result.
“It is obvious, therefore, that conditions of activation must be so chosen and
regulated as to oxidize the hydrocarbons rapidly and the primary carbon slowly. Such a
differential oxidation is not easy to secure since the hydrocarbons involved have a very
low hydrogen content, and are not much more easily oxidized than the primary carbon
itself. Furthermore, most of the hydrocarbons to be removed are shut up in the interior
of the granule. On the one hand, a high enough temperature must be maintained to
oxidize the hydrocarbons with reasonable speed; on the other hand, too high a
temperature must not be employed, else the primary carbon will be unduly consumed.
The permissible range is a relatively narrow one, only about 50 to 75°. The location of
the optimum activating temperature depends upon the oxidizing agent employed and
upon other variables as well; for air, it has been found to lie somewhere between 350
and 450°, and for steam between 800 and 1000°.
“The air activation process has the advantage of operating at a conveniently low
temperature. It has the disadvantage, that local heating and an excessive consumption
of primary carbon occur, so that a drop in volume activity results from that cause before
the hydrocarbons have been completely eliminated. As a consequence, charcoal of the
highest activity cannot be obtained by the air activation process.”
The steam activation process has the disadvantage that it operates at so high a
temperature that the regulation of temperature becomes difficult and other technical
difficulties are introduced. It has the advantage that local heating is eliminated. The
hydrocarbons can, therefore, be largely removed without a disproportionate
consumption of primary carbon. This permits the production of a very active charcoal.
It has the further advantage that it worked well with all kinds of charcoal. Inferior
material, when treated with steam, gave charcoal nearly as good as the best steam-
treated cocoanut charcoal. Because of the shortage of cocoanut, this was a very
important consideration.
Fig. 68.—Section of Raw Cocoanut Shell.
Magnified 146½ diameters.
The air, steam and also carbon dioxide-steam activation processes have all been
employed on a large scale by the Chemical Warfare Service for the manufacture of gas
mask carbon.
Fig. 69.—Section of Carbonized Cocoanut Charcoal.
Magnified 146½ Diameters.
The great demand for charcoal, and the need for activating other than cocoanut
charcoal led to the development of the Dressler tunnel kiln, which seemed to offer
many advantages over the Dorsey type of treater.
German Charcoal
After the Armistice was signed, Chaney took up the question of how the Germans
made their charcoal. The German charcoal was made from coniferous wood and was
reported to be as good as ours, in spite of the fact that they were using inferior
materials. Inside of a month Chaney had found out how the German charcoal was
made, had duplicated their material, and had shown that it was nothing like as good as
our charcoal. The Germans impregnated the wood with zinc chloride, carbonized at red
heat, and washed out most of the zinc chloride. When this zinc chloride was found in
the German charcoal, it was assumed that it had been added after the charcoal had
been made. It was therefore dissolved out with hydrochloric acid, thereby improving
the charcoal against chloropicrin. The German charcoal was then tested as it stood,
including the fines, against American charcoal, 8 to 14 mesh. The most serious error,
however, was in testing only against a high concentration of chloropicrin. The German
charcoal contains relatively coarse pores which condense gases at high concentrations
very well but which do not absorb gases strongly at low concentrations. The result was
that the German charcoal was rated as being four or five times as good as it really
was.
German Charcoal. ×200.
Comparison of Charcoal
The following table shows a comparison of charcoals from different sources. The
method of activation was identical and the times of treatment were those approximately
giving the highest service time. The results against chloropicrin, therefore, represent
roughly the relative excellence of the charcoal obtainable from various raw materials,
using this method of activation:
Briquetted Materials
Sawdust 0.542 0.365 120 66 53 40.0
Carbon 0.769 0.444
240 64.3 53 50.5
black
Bituminous 0.789 0.430
165 61 58.3 46.8
coal
Anthracite 0.830 0.371
480 81 53 40.7
coal
“In conclusion, it will be of interest to compare the charcoals
manufactured and used by the principal belligerent nations, both
with one another and with the above mentioned laboratory
preparations. Data on these charcoals are given in the following
table: