CONTEXTE de L'ORGANISME

01 Gestion des modifications

02 Contexte de l'organsime

03 Swot XXX

04 Identifications des enjeux

05 Cartographie des processus

06 Identification des parties intéréssé

Status of developments
Hint Date Purpose of modification Writing Approval
 Edit History
Hint Date Purpose of modification
ry
Edited by Approved by
 I.Presentation of the company
Material Safety Data Sheet
1.Social Domination
2. Legal Form
4.Leader
3.Address
4.Mail
5. Website

6. Sector of activity

7. Date of creation
9. Workforce
10. Premises Area

12.Main activities & services

Outsourced activities

II.Field of application

Requirements not applicable:

Design & development

III. Context of the organization

 V. SWOT Analysis
Forces (+) Faiblesse (-)
-Maitrise du l'aspect technique du métier (T) - Insuffisance organisationnel (S)
-Bonne Réferencement sur le marché Local (P) -Insuffisance de maitrise des régles de contrôle de gestion
-Acquisition d'une équipe jeune et dynamique (S) -Non maitrise des couts variables (E)
-Solvabilité avec les Frs (P) -Réseaux de vente non développée (E)
-Crédibilité (P) -Absence d'une comité d'amélioration continue et d'optimisation des
-Forte potentiel de croissance et développement d'activité (P) couts
-Parc matériel neuf et maintenu (T) -Absence d'un systéme de gestion et planification des ressources de
-Disponibilité et réactivité lors des demandes d'intervention (T) l'entreprise informatisée
-Respect des exigences clients (S) -Absence d'un catalogue produit
-Prix compététif (E) -Difficulté de planification des différents interventions
-Complexité de suivi et maitrise des actions de réparation et
entretiens (T)
-Non disponibilité des mains d'oeuvre qualifié

Opportunitées Menaces
-Forts Potentiels de croissance -Dégradation de la monnaie locale
-Diversification du carnet d'adresse -Incendie / Innondation /
-Développement de l'organisation et structure de l'entreprise -Retard des payements
-Acquisition des nouvelles compétences -Mauvaise réputation sur le marchée
-Développement du Parc matériel -Non maitrise des charges variables
-mettre en place des showroom dédiées pour vente directe des PDR -Gréves sociaux
-Création des sites web en ligne XXX -Pandémie ( corona virus )
-Aquisition d'un GMAO dédiée XXX pour suivi et planification -Non respect des exigences clients de la parts de l'équipe technique
systématique -Mauvaise communication avec les clients de la part de l'équipe
-Aquisition des moyens de télésurveillance technique
-Développement d'une cellule d'intervention Export ( Algérie-Libye- -Intervention mal réputé
Maroc) -Dégradation des équipements des clients suite à des interventions
-Accidents de travail lors des interventions

(P) political (S) social (E) economic (T) Technological (EC) Ecological (L)Legal
IV.Identification of issues & associated factors
Postman No. challenges
1 Economic conditions
2 Inflation forecast
Economic factors
3 Access to credits
External Issues

4 Unprofitability of the activity

5 Deterioration of the social climate
Social factors
6 Lack of qualified MO availability
Political Factor 7 Political stability
8 Development of manufacturing technologies
Technical Factor
9 change in manufacturing techniques
10 Bad reputation in the market
Market Factor 11 Target export markets
12 Have a beneficial relationship with interested parties
Legal Factor 13 Comply with applicable regulations and requirements
Ecological factor 14 Environmental pollution
14 Malfunction of the SMI System
Stopping the activity
15
Internal Issues

Operational Factors 16 Degradation of processes (non-capability of processes to

17 Failure to achieve expected objectives
18 No Customer Satisfaction
19 Acquiring the right skills
Human Factor
20 Behaviors & attitudes of staff
Governance related 21 Compliance with management procedures and rules
factor 22 Adequate internal organization
Update:
 Interested parties
Clients

Client companies

Employees
Employees

Official and managers

Governorate
Public actors

Recipe Finance
Office Job
Civil protection
Funders

Banking and Leasing

Suppliers
Providers
Certification body
Partners

Park owner
SONEDE
STEG
TELECOM
WE HAVE
Residents
influencers

NGO
Societal
Expectations of interested parties
Compliance with contractual clauses
Obtain products and services appropriate to your needs
Fast turnaround times
Competitive
PDR available
Controlled monitoring of preventive interventions
Fast and professional after-sales service
Professionnal career,
acknowledgement
environmental protection, OHS,
Equity, Equality

Security, environmental protection, solvency

Compliance with laws, Concession,
Compliance with laws, Concession,
Compliance with laws, Concession,
Security, safety

Performance, interest and risk management

Contract Compliance
Readability of practices, quality of service and collaborative methods
comply with normative requirements
maintain and maintain infrastructure
maintain and maintain infrastructure
maintain and maintain infrastructure
maintain and maintain infrastructure
comply with current regulations and water discharge
Quality of life and nuisance management, Economic and social cooperation

Risk management, Quality of life

 Process
MNG-Customer Services
Purchase-REI-Commercial
REI-Comercial
Commercial-Purchasing
REI-PURCHASE
REI
SAV-REI
HR
RH-MNG
RH-MNG
HR-Management

MNG
Direction
HR-Administration
HR-Administration
HR-Administration

Accounting

Purchase
All processes
All processes
All processes
All processes
All processes
All processes
All processes
All processes

All processes
 Challenges
No Customer Satisfaction
Bad reputation in the market
Bad reputation in the market
Stopping the activity

Deterioration of the social climate

Unprofitability of the activity
Environmental pollution
Deterioration of the social climate

Behaviors & attitudes of staff

No Customer Satisfaction
Compliance with management procedures and rules

Lack of qualified MO availability

Comply with applicable regulations and requirements

Access to credits

Have a beneficial relationship with interested parties

Have a beneficial relationship with interested parties
Malfunction of the SMI System

Comply with applicable regulations and requirements

Comply with applicable regulations and requirements