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https://testbankbell.com/product/test-bank-for-advertising-and-
integrated-brand-promotion-6th-edition/
https://testbankbell.com/product/test-bank-for-advertising-and-
integrated-brand-promotion-7th-edition/
https://testbankbell.com/product/integrated-advertising-
promotion-and-marketing-communications-clow-6th-edition-test-
bank/
https://testbankbell.com/product/test-bank-for-advertising-and-
integrated-brand-promotion-8th-edition-thomas-oguinn-chris-allen-
angeline-close-scheinbaum-richard-j-semenik/
Test Bank for Integrated Advertising Promotion and
Marketing Communications, 5th Edition: Clow
https://testbankbell.com/product/test-bank-for-integrated-
advertising-promotion-and-marketing-communications-5th-edition-
clow/
https://testbankbell.com/product/integrated-advertising-
promotion-and-marketing-communications-7th-edition-clow-
solutions-manual/
https://testbankbell.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-belch-10th-
edition-test-bank/
https://testbankbell.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-belch-8th-
edition-test-bank/
https://testbankbell.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-belch-9th-
edition-test-bank/
Chapter 1 - The World of Advertising and Integrated Brand Promotion
1. In the new world of advertising, mass media are just about dead and gone.
2. One ongoing change in today’s promotions can be seen in the way that the lines between information,
entertainment, networking, and commercial messages are blurring.
3. Today, unlike years past, if a company produces and disseminates enough digital, mobile, online, and
even traditional advertising for its offering, even a brand that does not meet consumers needs can
succeed.
4. The company or organization that pays for an advertisement is referred to as the client or sponsor.
5. Brad Pitt is interviewed on the red carpet walk to the Academy Awards about his latest movie, for
which he has been nominated for an Oscar. TV cameras and reporters zoom in to catch his comments.
This is a form of advertising.
6. A commercial created by the Partnership for a Drug-Free America shows eggs dropping into a frying
pan, with the caption, “This is your brain on drugs.” It is aired on three major television networks for
free. Though this sounds like a public service message, it is actually an advertisement.
7. A firm that manufactures a device that alleviates sleep apnea produces a print ad and a television
commercial that have the stated purpose of simply delivering straight information about the product.
Therefore, it is not an attempt to persuade.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
8. The marketers at Apple use a number of communication methods—including advertising in many
forms of media, personal selling, public relations, event sponsorship, corporate advertising, social
networking, and point-of-purchase, among others—in a coordinated process to build and maintain
brand exposure. The Apple promoters are demonstrating a form of integrated brand promotion (IBP).
9. Essentially, the idea behind integrated brand promotion (IBP) is to pay for the use of many tools,
including advertising, and coordinate them to launch products and boost sales.
10. A single ad—or a series of coordinated ads with a similar look, feel, and message—that revolves
around one consistent theme is called a promotion.
11. Mass-mediated communication has three major components: production, reception and distribution.
12. All the consumers who ultimately see an advertisement or an advertising campaign are considered its
target audience.
13. Government buyers are the most conspicuous audience today, in that most mass media advertising is
directed at them.
14. A producer of educational materials wants to deliver an advertising message to a professional audience
of teachers, principals, and school administrators. In this case, a trade journal would not be an
appropriate medium to use.
15. A well-known computer manufacturer runs a worldwide advertising campaign for its desktops,
laptops, notebooks, and other computer equipment in an attempt to provide a common theme and
presentation in all markets including consumers in North America, Europe, Asia, Africa, Australia and
South America. This is an example of an international advertising campaign.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
16. A large retail chain sells groceries through its stores in 31 Western, Northwestern, Midwestern, and
Southern states. However, it would not use national advertising to reach its target market.
17. The marketing mix involves four areas of responsibility—conceiving, pricing, promoting, and
distributing—involved in the promotion of goods, services, or even ideas.
18. Advertising is only one area of the marketing mix, and it represents only one of many different IBP
tools used in the marketing mix.
19. A brand variant is created when a company adapts and expands its current brand into a totally new
product area.
20. The set of assets linked to a brand that is built over time—such as its name, symbol, logo, etc.—is
considered its brand equity.
21. Consumers’ perceptions can be based on tangible differences or on image and style factors with brand
differentiation.
22. A kitchen appliance manufacturer attempts to create a distinctive competitive position based on design
features, pricing, distribution, and promotion or advertising strategy. In this way, the company is
making an external-positioning decision.
23. Emphasizing performance features of a product through advertising is rarely enough to create a
difference in the mind of the consumer between an organization’s brands and its competitors.
24. The fundamental purpose of marketing (and the advertising that is used in marketing) is to generate
revenue.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
25. When an organization creates large-scale demand for its brand, the quantity of product produced is
increased, and unit production costs increase.
26. Organizations that have tried to stimulate primary demand in mature product categories have had
considerable success.
27. A late-night television commercial for kitchen knives urges viewers to “call this toll-free number in the
next 30 minutes to receive a free cutting board” and assures them that “operators are on duty.” This is
an example of a direct response ad.
28. Delayed response advertising attempts to develop recognition and approval of a brand over time,
relying on imagery and message themes that emphasize the benefits and satisfying characteristics of a
brand.
29. Gross domestic product, or GDP, is the measure of the total value of goods and services produced by a
given company.
30. In some indirect ways, advertising can affect gross domestic product. It acts to increase product
demand when it helps to introduce new products, thereby increasing sales, which in turn affects GDP.
31. When a brand is perceived by consumers as providing some form of satisfaction that is beyond the cost
to purchase the brand, it is said to have brand equity.
32. Essentially, the difference between value and symbolic value is that the first term refers to ads aimed at
consumers, and the second term refers to ads aimed at businesses.
33. In the advertising industry, the term social meaning refers to the perception by consumers that a brand
provides satisfaction that is greater than the cost incurred to acquire the product or service.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
ANS: F DIF: Moderate REF: p. 36 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
34. Nowadays, advertising is virtually the only promotional tool that is used to attract, impress, and
persuade consumers.
35. To survive in today’s marketplace, contemporary businesses and organizations are strongly focusing
on one single concept—communication.
MULTIPLE CHOICE
1. It is evident that firms have not fully exploited all the opportunities that ____ marketing has to offer
via communication through devices like smartphones and digital tablet-like devices.
a. direct
b. mobile
c. local
d. trade channel
ANS: B DIF: Moderate REF: p. 8 OBJ: 1-Intro
NAT: AACSB Communication | CB&C Model Promotion TYP: Comprehension
3. KidsCause, a metropolitan outreach organization that collects and donates toys for needy children,
buys airtime on WXXY (a local TV station) to promote its annual toy collection. Amazing Ads, a local
ad agency, shoots the video and produces the 30-second commercial and Downtown Deli donates
sandwiches for volunteers on the days they collect, wrap, and distribute toys. In this promotional
effort, who is the client?
a. Amazing Ads
b. Downtown Deli
c. WXXY
d. KidsCause
ANS: D DIF: Moderate REF: p. 11 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Strategy TYP: Application
4. The mayor of a midsize Southern city appears on local television, saying that she should be re-elected
because she has brought jobs to the metropolitan area. Obviously, this effort is mass-mediated and is
an attempt to persuade. But for it to be considered advertising, which other condition must be met?
a. The message must be received by a target audience.
b. There must be a public service announcement included.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c. The airtime must be paid for.
d. The claim must involve a product or service.
ANS: C DIF: Moderate REF: p. 11 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
6. The American Academy of Pediatrics (AAP) wants to launch a message to inform citizens about
dangerous crib structures and recalled products. It hires a firm called American Message, which has
expertise in working with nonprofit organizations, to create a series of television commercials around
this primary theme. There is no charge for airtime on the many syndicated networks on which the ad
will be broadcast. In this instance,
a. the AAP is considered the client because it hired an agency.
b. the syndicated networks are considered the trade channel.
c. American Message is considered the sponsor because the AAP is a nonprofit organization.
d. the AAP is running a public service announcement.
ANS: D DIF: Difficult REF: p. 11 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
7. For a communication to be classified as advertising, which of the following criteria does not have to be
met?
a. It must be paid for.
b. It must be mass-mediated rather than face-to-face.
c. It must promote a product.
d. It must attempt to persuade.
ANS: C DIF: Moderate REF: p. 11-12 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Comprehension
8. Based on the criteria that defines the concept of advertising, which of the following communication
efforts would be considered advertising?
a. a candidate for city council going door-to-door urging people to vote for her
b. a television message from a national trade group reminding people to eat pork
c. a public service announcement about the dangers of texting while driving
d. an actor being interviewed on TV about his campaign to aid disabled veterans
ANS: B DIF: Moderate REF: p. 11-12 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Comprehension
9. YouTrade, an online broker, purchases a 60-second television commercial to be telecast during the
Major League playoffs and the World Series. The commercial touts the reliability of YouTrade’s
advice, expertise, and personal attention in assisting Internet customers with stock portfolio creation
and management. The spot created by YouTrade is
a. not an advertisement since it does not involve a product.
b. a promotion aimed at a trade channel.
c. an unpaid public service announcement.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
d. an advertisement promoting a service.
ANS: D DIF: Difficult REF: p. 11-12 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
11. EcoNature is a small manufacturing firm distributing a new line of eco-friendly household cleaning
products in Western and Southwestern states. To raise awareness and encourage consumers to trial its
products, it buys advertising time on cable TV, places ads in regional issues of women’s magazines,
and offers coupons via a number of metropolitan newspapers. Each new communication undergoes a
review process to ensure that it displays the new “green” brand logo and carries the same message.
Overall, EcoNature is
a. segmenting its target audience.
b. running corporate advertising.
c. creating primary demand.
d. managing the IBP process.
ANS: D DIF: Moderate REF: p. 13 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Strategy TYP: Application
12. Farm Fresh Market, a local grocery store chain, has decided to run a series of advertisements. For this
to be considered an advertising campaign, the Farm Fresh Market ads must
a. focus on store products rather than store services.
b. target a number of segmented audiences.
c. appear in multiple forms of media.
d. communicate a cohesive and integrated idea or theme.
ANS: D DIF: Difficult REF: p. 14 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
13. What are the two major components of the mass-mediated communication model, each representing a
somewhat independent process?
a. primary demand and selective demand
b. advertiser and consumer
c. internal position and external position
d. production and reception
ANS: D DIF: Moderate REF: p. 16 OBJ: 1-2
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
15. A husband and wife are watching a cable news program when a commercial comes on that they’ve
never seen before. He thinks that the spokesperson in the ad is pretty funny. She thinks the
spokesperson is just plain stupid. This is an example of
a. the creation of different meanings based on social and cultural context.
b. a failure to reach a target audience.
c. an ad that is not effective.
d. one person not exercising intent of interpretation.
ANS: A DIF: Difficult REF: p. 17 OBJ: 1-2
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
16. During the NCAA championships, a national sports equipment manufacturer runs an edgy, fast-paced
commercial featuring a well-known hip hop artist. A group of guys watching in a fraternity house
seem to interpret the commercial in roughly the same way. When members of an audience share a
similar interpretation of an ad like this, it is most likely the result of the
a. backgrounds and value systems of audience members.
b. frequency of the commercial.
c. content of the commercial.
d. characteristics of the product being advertised.
ANS: A DIF: Moderate REF: p. 17 OBJ: 1-2
NAT: AACSB Communication | CB&C Model Customer TYP: Application
17. A particular group of consumers that is singled out by an organization for its advertising or IBP
campaign is called a(n)
a. target audience.
b. trade channel.
c. household.
d. organization.
ANS: A DIF: Easy REF: p. 18 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Customer TYP: Knowledge
18. A marketer is asked to analyze her company’s advertising industry expenditures by target market. She
wants to start with the broad market that is most often selected by advertisers. She begins her work by
looking at
a. members of trade channels.
b. government employees.
c. professionals.
d. household consumers.
ANS: D DIF: Moderate REF: p. 18 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
19. A well-known manufacturer of office machines needs to hire a new product manager for its line of
high-end copying machines for office use. The human resources associate is aware that the new
manager she hires will most likely need to
a. rely on consumer advertising to reach as many people as possible.
b. use both personal selling and advertising.
c. eliminate government organizations as a potential target market.
d. ignore not-for-profit businesses.
ANS: B DIF: Difficult REF: p. 18 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
20. FoodPro is a manufacturer of innovative versions of traditional small kitchen appliances like toasters,
can openers, and blenders. Because it competes with national giants like GE and Sunbeam, the firm
decides to launch ads designed to get the attention of shippers, handlers, brokers, and store managers
who carry, deliver, distribute, and display its products. Taken together, the retailers, wholesalers, and
distributors targeted by FoodPro comprise its
a. professional segment.
b. trade channel.
c. marketing mix.
d. target audience.
ANS: B DIF: Moderate REF: p. 18-19 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
21. A medical equipment supplier is targeting a number of healthcare professionals (doctors, nurses,
physical therapists) with its latest advertising. This firm should be aware that the advertising is
attempting to reach an audience that
a. has little real purchasing power within this industry.
b. can best be found through general interest magazines.
c. has the same broad and generalized needs as the rest of the population.
d. relies on specific language, images, and terminology.
ANS: D DIF: Difficult REF: p. 19 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Customer TYP: Application
23. The advertising aimed at government officials and bureaucrats who have big budgets to spend usually
centers around
a. local and regional television commercials.
b. pitches in national magazines and city trade journals.
c. direct mail, catalogs, and Web ads.
d. public relations promotions.
ANS: C DIF: Moderate REF: p. 19 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Comprehension
24. A marketing manager for a giant beverage firm has been put in charge of all advertising for a new soft
drink that appears to have a common appeal in different cultures around the world. This manager will
most likely engage in
a. national advertising.
b. international advertising.
c. multicultural advertising.
d. global advertising.
ANS: D DIF: Moderate REF: p. 19 OBJ: 1-3
NAT: AACSB Communication | CB&C Model International Perspective
TYP: Application
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
25. Which of the following is an example of international advertising?
a. Gatorade promoting its new line of six-pack drinks at the Olympics
b. Sony advertising its flat-screen TVs around the world
c. Procter & Gamble creating different versions of its Tide ad for various countries
d. Nike featuring its “swish” logo on gear worn by tennis players at Wimbledon
ANS: C DIF: Moderate REF: p. 20 OBJ: 1-3
NAT: AACSB Communication | CB&C Model International Perspective
TYP: Application
26. A furniture retailer establishes itself in the Pacific Northwest with massive stores in Seattle and
Portland. Over the years it expands into the West and Northwest, with large outlets in Billings, Fargo,
and Denver. Its promotions throughout these locations would be considered ____ advertising.
a. national
b. corporate
c. business-to-business
d. regional
ANS: D DIF: Easy REF: p. 21 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
27. A family-owned butcher shop has expanded to four locations within the St. Louis metropolitan area
and suburbs, running regular promotions in the daily editions of The Kansas City Star. These
newspaper ads forms of ____ advertising.
a. local
b. trade
c. regional
d. cooperative
ANS: A DIF: Easy REF: p. 21-22 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
28. When national companies and local merchants share advertising expenses, they are taking part in ____
advertising.
a. external
b. local
c. cooperative
d. selective
ANS: C DIF: Easy REF: p. 22 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
29. A marketer has been given the task of monitoring all the elements of the marketing mix for a large
Oregon winery. He has many responsibilities, but one aspect that he is not concerned with is the ____
of the winery’s products.
a. production
b. conception
c. pricing
d. promotion
ANS: A DIF: Moderate REF: p. 22 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
30. Which of the following is the result of a company creating a brand extension?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
a. a public service announcement run by the NFL during Monday Night Football telecasts
b. a new type of dog collar advertised in Dog World and other magazines for pet owners
c. a women’s fragrance imitating a popular Calvin Klein cologne
d. a candy bar created with Oreos and launched by Nabisco
ANS: D DIF: Moderate REF: p. 26 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
32. What is the term for the effort to create a perceived distinction between an organization's brand and the
competition's brand?
a. internal positioning
b. external positioning
c. market segmentation
d. differentiation
ANS: D DIF: Difficult REF: p. 28 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
33. EarthWorld, a manufacturer of camping gear and apparel, sells several lines of sleeping bags that are
very similar to each other. The company does not want one line of sleeping bags to steal market share
from the others. To protect against this, EarthWorld must be concerned with the effective use of
a. economies of scale.
b. internal positioning.
c. primary demand stimulation.
d. institutional advertising.
ANS: B DIF: Difficult REF: p. 30 OBJ: 1-4
NAT: AACSB Analytic | CB&C Model Strategy TYP: Application
34. Effective ________ positioning is accomplished by either developing vastly different products within
the firm’s own product line or creating advertising messages that appeal to different consumer needs
and desires.
a. external
b. cross-
c. perceptual
d. internal
ANS: D DIF: Easy REF: p. 30 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Strategy
35. A manufacturer creates massive demand for its new plastic sandal and greatly increases its production
level. Over time, its high-volume production brought on by demand stimulation results in lower costs.
This is an example of
a. inelasticity of demand.
b. economies of scale.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c. brand loyalty.
d. symbolic value.
ANS: B DIF: Difficult REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Pricing TYP: Application
36. When the advertising of Brandmoor’s, a regional department store, is created to encourage and
maintain brand loyalty, it supports successful price increases. Economists would call this department
store’s strategy an example of
a. direct response advertising.
b. selective demand stimulation.
c. primary demand stimulation.
d. inelasticity of demand.
ANS: D DIF: Difficult REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
37. A manufacturer of a new electronic device launches a campaign to create demand for the entire
product category, since it is new to the public. This is known as
a. selective demand stimulation.
b. latent demand stimulation.
c. elastic demand stimulation.
d. primary demand stimulation.
ANS: D DIF: Moderate REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
38. When consumers are brand loyal, the term inelasticity of demand is often used. This means that
a. consumers won’t accept price increases for a particular product category.
b. consumers are less sensitive to price increases for a brand they like.
c. firms have the flexibility to lower prices if this will increase sales.
d. firms may decrease production in order to increase demand.
ANS: B DIF: Moderate REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Comprehension
39. The advertising for a snow blower points out a brand’s unique benefits compared to the snow blowers
offered by the competition. This is known as
a. selective demand stimulation.
b. primary demand stimulation.
c. corporate advertising.
d. direct response advertising.
ANS: A DIF: Moderate REF: p. 33 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
40. The attempt to develop brand awareness and preference over time, as well as emphasize the benefits of
using that brand is called
a. delayed response advertising.
b. selective demand stimulation.
c. corporate advertising.
d. primary demand stimulation.
ANS: A DIF: Difficult REF: p. 33 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
41. Which slogan is an example of corporate advertising rather than brand advertising?
a. “Mmm-mmm good” (Campbell’s)
b. “The quicker picker-upper” (Bounty)
c. “Snap! Crackle! Pop!” (Kellogg)
d. “We bring good things to life” (General Electric)
ANS: D DIF: Moderate REF: p. 33 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
42. What type of advertising communicates the specific features, values, and benefits of a product offered
by a particular company?
a. internal advertising
b. corporate advertising
c. brand advertising
d. institutional advertising
ANS: C DIF: Moderate REF: p. 33 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Product TYP: Application
43. As the holidays approach, corporate advertising is placed in a trade channel by large retailers such as
JCPenney, Macy’s, Sears, and Dillard’s. Their main objective is to get people into their stores and get
into the mood to shop rather than to look for a particular item or brand. This is an example of ____
advertising.
a. institutional
b. direct response
c. external
d. professional
ANS: A DIF: Moderate REF: p. 34 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Product TYP: Application
44. The demand for goods and services is stimulated by advertising in a small Caribbean nation. The
economic system of the country should benefit by a(n)
a. increase in the gross domestic product.
b. reduction of expenses needed to compete within that product category.
c. lessening of inelasticity of demand.
d. expansion of institutional advertising.
ANS: A DIF: Moderate REF: p. 34 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
45. A critic of advertising tells you that the costs of advertising are built into the costs for products, which
are then passed on to the consumer. You have decided to argue the issue. You can make many points,
but which argument should you not present?
a. The increased demand for products that results from advertising can lower the cost of the
production of the products.
b. Economies of scale spread fixed costs over a large number of production units.
c. The cost of advertising is usually not built into the cost of products.
d. This must be balanced against the time it would take a person if he or she had to search for
information about products without advertising.
ANS: C DIF: Difficult REF: p. 35 OBJ: 1-4
NAT: AACSB Analytic | CB&C Model Pricing TYP: Application
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
46. A brand of soup is perceived by consumers as a “good deal,” one that provides a certain level of
comfort and satisfaction that goes well beyond just the money it takes to purchase a few cans. In this
way, the soup is said to have
a. demand stimulation.
b. inelastic demand.
c. positioning.
d. value.
ANS: D DIF: Moderate REF: p. 35 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Customer TYP: Application
47. A greeting card manufacturer runs a commercial indicating that people who receive greeting cards
appreciate them much more when they see its company name on the back. This is an example of a
company focusing on
a. symbolic value.
b. direct response.
c. primary demand stimulation.
d. mobile marketing.
ANS: A DIF: Difficult REF: p. 36 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
48. Products that signify a certain class membership for those who purchase them—or hope to purchase
them—are said to carry a certain level of ____ with their name and brand.
a. symbolic value
b. social meaning
c. differentiation
d. brand equity
ANS: B DIF: Difficult REF: p. 36 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Customer TYP: Application
49. By about 1990, the idea of combining various promotional tools came to be known as ____, though
over the past two decades this phrase has shifted and evolved, giving way to a new term.
a. integrated marketing communications
b. marketing mix
c. integrated brand promotion
d. economies of scale
ANS: A DIF: Moderate REF: p. 37-38 OBJ: 1-5
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
50. The reality of today’s promotions, beyond all else, centers around a strong emphasis on the
a. communication.
b. corporation.
c. media.
d. brand.
ANS: D DIF: Easy REF: p. 38 OBJ: 1-5
NAT: AACSB Communication | CB&C Model Promotion TYP: Comprehension
51. Which acronym refers to the broad concept that defines today’s emphasis on building awareness and
preference for brands, beyond merely communicating about products?
a. IMC
b. GDP
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c. IBP
d. PSA
ANS: C DIF: Easy REF: p. 38 OBJ: 1-5
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
52. What three elements do today’s marketers want to build and maintain through their promotional
efforts?
a. awareness, identity, and preference
b. attention, interest, and response
c. demand, value, and loyalty
d. information, message, and communication
ANS: A DIF: Easy REF: p. 38 OBJ: 1-5
NAT: AACSB Communication | CB&C Model Promotion TYP: Knowledge
Scenario 1-1
In 1996, University of Maryland grad Kevin Plank founded Under Armour, a performance apparel
company that now competes with some of the top apparel brands in the industry. During its first ten
years of operations, the company was known primarily for its sweat-wicking clothing line. In late
2010, however, Under Armour released its first line of basketball shoes since the company’s inception.
Along with the new product line, says Plank, needs to come a new brand image. “I called our
marketing team and said go through this building and find anything that says we are only an apparel
brand and throw it away.” The company has also pulled all advertisements carrying the word
“apparel,” and will begin exploring new ways to promote the brand. The company hopes its new
efforts will allow the company to be viewed as an overall “performance” company, which will
ultimately enable it to compete with footwear from powerhouses Nike and Adidas, and will help
increase its current 1.1 percent market share.
53. (Scenario 1-1) One of Under Armour’s new retail outlets in the U.S. sends a direct mail piece to 500
households within a one mile radius of the new store. In the flyer, the store announces the introduction
of its new line of basketball shoes and offers several incentives to any customers that may come in to
purchase a pair of shoes from the new line. This direct mail piece
a. is paid for, mass mediated, and an attempt to persuade; therefore, it should be considered
advertising.
b. is paid for and an attempt to persuade; however, it is only distributed locally and therefore
cannot be considered advertising.
c. is not received by a large enough number of people to be considered advertising.
d. is not part of a campaign, and thus is not considered advertising.
ANS: A DIF: Moderate REF: p. 11-12 OBJ: 1-1
NAT: AACSB Reflective Thinking | CB&C Model Strategy TYP: Application
54. (Scenario 1-1) Under Armour hopes changing the company’s image from an apparel company to a
“performance” brand will help increase footwear sales. To make consumers aware of the change,
Under Armour designs a number of commercials, print ads, and Internet advertisements all focusing
around the company’s new motto, and immediately begin to apply them. All of these elements make
up a(n)
a. communication process.
b. IBP campaign.
c. advertising campaign.
d. promotional mix.
ANS: C DIF: Moderate REF: p. 14 OBJ: 1-1
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
55. (Scenario 1-1) One person receives a direct mail piece from Under Armour that offers a free poster of
basketball star Brandon Jennings wearing a pair of the company’s new shoes and thinks the offer is
pretty cool. Another person receives the same direct mail piece and immediately throws the offer in the
trash. The differing interpretations are most likely the result of
a. differing content.
b. the salient social networks of the recipients.
c. incorrect target marketing.
d. the rules and regulations of the direct mail medium.
ANS: B DIF: Moderate REF: p. 17 OBJ: 1-2
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
56. (Scenario 1-1) To promote Under Armour’s new brand image, the company creates a number of print
ads, and intends to distribute them to markets all over the world (with only a few minor changes for
different markets). This is an example of
a. international advertising
b. global advertising.
c. regional advertising.
d. national advertising.
ANS: B DIF: Moderate REF: p. 19 OBJ: 1-3
NAT: AACSB Reflective Thinking | CB&C Model Strategy TYP: Application
57. (Scenario 1-1) Under Armour decides to sponsor a youth basketball camp to help promote brand
awareness for its new shoes. Along with this sponsorship, Under Armour designs new advertisements
for the shoes, and even redesigns its website. However, the company soon realizes it has not been
sending a consistent message through the various mediums. This attempt at integrated brand
promotion will likely be unsuccessful because
a. it is not utilizing social media sites such as Facebook and Twitter.
b. sponsoring a youth basketball camp is not the right target market.
c. the campaign lacks coordination, which is essential to any IBP effort.
d. the brand was successful before, and redesigning the company website will cause older
customers to grow frustrated with the new direction of the company.
ANS: C DIF: Moderate REF: p. 38 OBJ: 1.5
NAT: AACSB Reflective Thinking | CB&C Model Strategy TYP: Application
Scenario 1-2
Chug Enterprises is considering entering the already-crowded sports drink market with a line of
products. The first brand will be advertised to teenagers as being the best-tasting sports drink on the
market. The second brand will be advertised to adults as being the lowest calorie sports drink you can
buy. The third brand will be advertised to senior citizens as containing calcium, a mineral needed to
maintain a healthy bone structure. Each brand will have separate, distinctive packaging. However, the
drinks inside are actually identical to one another.
58. (Scenario 1-2) To help build brand awareness, preference and loyalty, Chug Enterprises plans a
coordinated campaign using a variety of promotional tools including advertising. This process of
combining coordinated communication to help customers identify and evaluate the relevance of Chug
Enterprises products to their lives and value systems is considered
a. delayed response advertising.
b. integrated brand promotion.
c. indirect response advertising.
d. institutional advertising.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
ANS: B DIF: Moderate REF: p. 13 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
59. (Scenario 1-2) To be successful, Chug Enterprises believes it must convince grocery store chains to
carry all three brands. If Chug Enterprises uses what is generally considered to be the major
promotional tool available to accomplish this, it will engage in a program that emphasizes
a. personal selling.
b. free sampling.
c. consumer promotions.
d. trade advertising.
ANS: A DIF: Moderate REF: p. 18-19 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
60. (Scenario 1-2) If the brand aimed at senior citizens is successful in the U.S. market, Chug Enterprises
plans to introduce it worldwide. However, appropriate images of senior citizens vary from culture to
culture. Therefore, Chug Enterprises would be wise to engage in
a. local advertising.
b. international advertising.
c. national advertising.
d. regional advertising.
ANS: B DIF: Easy REF: p. 20 OBJ: 1-3
NAT: AACSB Reflective Thinking | CB&C Model International Perspective
TYP: Application
61. (Scenario 1-2) Chug Enterprises chose the positions of the three products to appeal to separate target
markets. This was done to keep its brands from competing for market share with one another. This
shows that Chug Enterprises understands the importance of
a. internal positioning.
b. external positioning.
c. inelasticity of demand.
d. primary demand.
ANS: A DIF: Moderate REF: p. 29 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
62. (Scenario 1-2) What would most likely be the least effective strategy Chug Enterprises could pursue in
marketing its product to consumers?
a. to focus on integrated brand promotion
b. to use delayed response advertising
c. to stimulate primary demand
d. to attempt to increase elasticity of demand
ANS: C DIF: Moderate REF: p. 31 OBJ: 1-4
NAT: AACSB Analytic | CB&C Model Strategy TYP: Application
Scenario 1-3
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
In 2006, gaming giant Nintendo launched an innovative motion-sensing gaming console called the
Wii. The Wii quickly took over as the leading gaming console because of its unique activity-enabling
qualities, and for nearly four years, dominated hardware sales in the gaming industry as any true
competition for the product was yet to be introduced. However, this changed in late 2010 as Sony
introduced its own motion-detecting gaming system to the market, the Playstation Move. Sony has
marketed the product as a superior product to Nintendo’s, claiming it is more precise and flaunting the
Playstation’s high-quality graphics. Sony’s Move has been a topic of great debate, but the reception of
the product over the long haul has yet to be seen. To dethrone the Wii, Sony will need to find a way to
appeal to those that have not yet bought into “motion-gaming.” And of course, it wouldn’t hurt if
Sony somehow found a way to entice Nintendo followers to switch over to its newest addition to the
gaming industry.
63. (Scenario 1-3) Through various studies, Sony discovers that 40 percent of U.S. households do not own
a Nintendo Wii, so it purchases advertising to directly target those households. The 40 percent to
which the advertising is aimed is best described as the
a. potential client.
b. target audience.
c. receiver.
d. client.
ANS: B DIF: Easy REF: p. 18 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Customer TYP: Application
64. (Scenario 1-3) To have the greatest opportunity for success in selling the Playstation Move, Sony must
rely on a number of different tools available in the marketing mix. Which one of the following is true?
a. Instructions for the use of the Move are not considered part of the product in the marketing
mix.
b. Advertising is considered one of the four main categories of Sony's marketing mix.
c. The primary job of Sony's marketing mix is to support the advertising.
d. Sony's product distribution should be considered part of the marketing mix.
ANS: D DIF: Moderate REF: p. 22 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Distribution TYP: Application
65. (Scenario 1-3) The fundamental purpose of marketing the Playstation Move as a superior gaming
console to the Wii because of its increased precision and improved graphics is to
a. differentiate Sony from other entertainment options such as Nintendo and the Microsoft
Xbox.
b. create and increase the awareness of Sony.
c. support the promotional mix behind Sony.
d. establish primary demand stimulation for the Move.
ANS: A DIF: Moderate REF: p. 28 OBJ: 1-4
NAT: AACSB Analytic | CB&C Model Promotion TYP: Application
66. (Scenario 1-3) If the advertisements aimed at consumers who do not currently have a gaming system
are successful, it may result in the Move being thought of as the best option for today's gaming
entertainment at the expense of the Wii. This is an example of
a. successful product positioning for Sony.
b. primary demand stimulation on the part of Sony.
c. an integrated marketing communications plan.
d. achievement of internal positioning by Sony.
ANS: A DIF: Difficult REF: p. 29 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Product TYP: Application
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Scenario 1-4
At Target, a global discount retailer, sales are around $65 billion a year and rising. In addition, the
company employs more than 360,000 people worldwide. Target stores carry just about every major
brand imaginable. In addition, Target carries a number of its own brands including Market Pantry,
Archer Farms, and Up and Up. Each of the brand labels appears on different products throughout the
store—for example, The Archer Farms label appears on the retailer’s highest quality foods. The
Market Pantry label appears on food items as well, however these items are often sold at a
significantly lower price. The Up and Up label is on a large range of products ranging from paper
products to household cleaning supplies.
67. (Scenario 1-4) The goal is for a product with any one of Target’s in-house brand labels on it to come to
be known by consumers for the values of the brand—both tangible and intangible. And, through
integrated brand promotions, Target will provide extra incentives to consumers to
a. sample and test new competitors’ products.
b. seek out the best prices, regardless of the brand.
c. remain brand loyal.
d. stimulate latent promotion.
ANS: C DIF: Moderate REF: p. 26 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
68. (Scenario 1-4) In one city, Walmart, a competing retail outlet, opens a store across the street from
Target and a battle for business ensues. To distinguish their stores from one another, both retailers
create a series of new commercials to help promote their brand. Target’s commercials stress the fast,
fun and friendly service it provides all of its guests, and uses several celebrity endorsements.
Meanwhile,Walmart runs three different commercials that stress the point that it has very low prices.
This is an example of
a. corporate advertising.
b. internal positioning.
c. external positioning.
d. product placement.
ANS: C DIF: Moderate REF: p. 29 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
69. (Scenario 1-4) In a majority of Target’s promotions, the store is marketed as somewhat “upscale,” and
this is demonstrated through its prices, which are generally higher than its biggest competitor,
Walmart. Still, even in times of recession, Target continues to increase its annual revenues and retain
many of its customers. This can be attributed to
a. Target’s emphasis on economies of scale.
b. the inelasticity of demand shown by many of the company’s customers.
c. Target’s increase in gross domestic product (GDP).
d. the elasticity of demand shown by many of the company’s customers.
ANS: B DIF: Difficult REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
70. (Scenario 1-4) In a local newspaper, Target purchases and runs a message that does not refer to any of
the products it carries. Instead, it mentions that employees from each of its national stores contribute
both the store's resources and their own free time to community projects such as United Way. This is
an example of
a. corporate advertising.
b. a public service announcement.
c. delayed response advertising.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
d. a message designed to persuade.
ANS: A DIF: Difficult REF: p. 33 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
Scenario 1-5
Exodus Moving is a small business that was created to serve local furniture stores’ delivery needs in
the Boulder Colorado area. They have specialized equipment that allows them to lift and transfer large
and bulky pieces of furniture with less risk of damage than most traditional movers. Many of these
furniture stores do not sell enough volume to keep their own trucks and drivers busy all of the time, so
Exodus fills a real market need. As a result, most such stores are very interested in outsourcing
delivery service needs. Exodus has attracted many customers from these stores by guaranteeing 48
hour delivery within a 50 mile radius of any of the stores they serve. Eventually, Exodus hopes to
attract the business of other retailers who might require delivery services, such as electronics or
appliance stores.
71. (Scenario 1-5) Exodus marketers limit their current advertising to furniture store publications, because
they perceive that readers of these publications are
a. their target audience.
b. their trade channel.
c. household consumers.
d. professionals and business organizations.
ANS: A DIF: Easy REF: p. 18 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
72. (Scenario 1-5) Exodus advertises in the trade magazine Western Interiors, which is read by furniture
retailers and interior decorators throughout twelve Western states. Which of the following best
describes this type of advertising?
a. national advertising
b. regional advertising
c. institutional advertising
d. corporate advertising
ANS: B DIF: Moderate REF: p. 21 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
73. (Scenario 1-5) In all of the promotional materials, Exodus Moving uses the slogan “Swift, Yet
Gentler.” This process of creating a distinct place relative to other movers in the market is known as
a. positioning.
b. global advertising.
c. an advertising campaign.
d. product differentiation.
ANS: A DIF: Moderate REF: p. 29 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
74. (Scenario 1-5) Exodus has learned that the more furniture moving volume it has, the lower the cost per
item. This has encouraged the president of Exodus to do more advertising so that they can achieve
____ as they get more stores to use their services.
a. brand loyalty
b. economies of scale
c. inelasticity of demand
d. elasticity of demand
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
ANS: B DIF: Moderate REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
75. (Scenario 1-5) Exodus Moving's advertising is designed to convince managers of local furniture stores
that they should consider outsourcing their delivery needs instead of using their own in-house trucks
and drivers. Which of the following best describes the types of advertising that Exodus is using based
on functional goals?
a. corporate advertising
b. primary demand stimulation
c. direct response advertising
d. selective demand stimulation
ANS: B DIF: Moderate REF: p. 31 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
Scenario 1-6
Gillette M3Power—a MACH3 razor innovation—is a groundbreaking, powered wet shaving system
for men that delivers a totally new shaving experience resulting in Gillette’s best shave ever. M3Power
builds on the heritage of MACH3 and combines Gillette’s latest and best razor and blade technologies.
M3Power outperforms all other blades and razors in closeness, comfort and safety during and after the
shave. Gillette M3Power features other innovations beyond power: new blades featuring
PowerGlide™—an enhanced blade coating for incredible glide and maximum comfort, a moisturizing
Indicator® Lubrastrip™ and a technologically-advanced handle (www.Gillette.com). Recently,
Gillette Co. direct-mailed users of competing male products, throughout the United States, a free
MACH3Power razor with blades and a coupon offer. In addition, a series of coordinated
advertisements to male consumers were developed to increase awareness of this product. Gillette said
that its goal was to have a market awareness rate of 70 percent within four months.
76. (Scenario 1-6) Gillette advertises to consumers, retailers, and even wholesalers with the slogan “The
Best a Man Can Get” to encourage more distribution of its products. It also has personal salespeople
meeting with retailers and wholesalers on a regular basis. Gillette offers promotional items in stores
for consumers and is known to sponsor events like NASCAR races. This emphasis on the brand and
not just communication is known as
a. integrated brand promotion.
b. selective demand stimulation.
c. primary demand stimulation.
d. advertising.
ANS: A DIF: Moderate REF: p. 13 OBJ: 1-1
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
77. (Scenario 1-6) Gillette Co. considers the model of mass-mediated communication when developing its
consumer advertising. For example, Gillette always tests ____, to learn whether individual audience
members understand the advertisement.
a. accommodation
b. reception
c. negotiation
d. production
ANS: B DIF: Difficult REF: p. 16 OBJ: 1-2
NAT: AACSB Communication | CB&C Model Research TYP: Application
78. (Scenario 1-6) Gillette's direct mail advertising campaign is best considered ____ advertising.
a. global
b. international
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c. regional
d. national
ANS: D DIF: Easy REF: p. 21 OBJ: 1-3
NAT: AACSB Communication | CB&C Model Promotion TYP: Application
79. (Scenario 1-6) The functional goal for Gillette's advertising of the Mach3Power razor is to get male
consumers to shift their preferences from other brands. This is known as
a. corporate advertising.
b. direct response advertising.
c. selective demand stimulation.
d. primary demand stimulation.
ANS: C DIF: Moderate REF: p. 33 OBJ: 1-4
NAT: AACSB Communication | CB&C Model Customer TYP: Application
ESSAY
1. What is advertising? Give a brief definition. What are the three criteria that must be met for a
communication to be considered an advertisement? How does a public service announcement differ
from advertising in the ways that it meets, or fails to meet, each of these criteria? What about a
publicity event or other public relations effort?
ANS:
Advertising is a paid attempt to reach often large numbers of people through mass media, a
communication from a company or organization that wants to persuade a population by having its
message disseminated.
The three criteria that must be met for a communication to be considered an advertisement are that it
must be paid for, it must be mass mediated, and it must be an attempt to persuade.
A public service advertisement is mass mediated and an attempt to persuade. However, by definition, a
public service announcement is not paid for and cannot be considered advertising.
A public relations effort in the form of a publicity event, like a celebrity promoting his latest movie on
a talk show, also attempts to persuade and uses mass media, but it is not paid for so is not advertising.
2. What is an audience? A target audience? Of the five broad audience categories that are commonly used
in advertising, name as many as you can, and add a very brief description of each.
ANS:
An audience is a group of individuals—any large group of people—who receive and interpret
messages sent from companies and organizations.
A target audience is a certain group of individuals or consumers who are singled out by a business or
organization for its ad or IBP campaign, usually because they are known to like the product category
and may be attracted by this particular brand within that category. However, they are always
considered as only a potential audience because it cannot be guaranteed that the message actually gets
through to them as intended.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Household consumers. Ordinary members of the population, grouped by household, are the most
conspicuous audience because most mass media advertising is directed at them.
Members of business organizations. People who represent businesses are targeted by advertising for
business and industrial goods and services, office equipment and supplies, and computer hardware and
software.
Members of trade channels. Retailers, wholesalers, and distributors are targeted by producers of
household and business goods and services.
Professionals. Specialized target audiences are made up of doctors, lawyers, accountants, teachers, and
others belonging to professional groups that require special training or certification, and therefore have
specialized needs and interests.
Government officials and employees. Federal, state, and local bureaucrats and other employees make
up a target category largely due to the massive amount of spending and purchasing involved in running
government departments and services.
3. What is the definition of a brand? Why is so much emphasis put on “brands” and “branding” in
today’s marketing?
ANS:
A brand is a name, term, sign, symbol, or any other feature that identifies one seller’s goods or service
as different and distinct from those offered by other sellers.
Today’s advertising and promotion put significant emphasis on creating, developing, and
communicating about their brands because a brand represents the image and identity of the
organization. In many ways, a brand is the most valuable and the precious business asset owned by a
company, because it allows an organization to communicate efficiently and consistently within the
marketplace. A brand can be at a serious disadvantage in the competitive marketplace if it doesn’t have
effective advertising to identify and promote it.
4. A brand is greatly shaped and impacted by advertising in five important ways. Name at least three of
these ways that advertising influences brand management, and explain briefly.
ANS:
By informing and persuading -- using message to inform or persuade audiences about values and
benefits of the brand
By introducing new brands or brand extensions -- getting the word out about new goods or services, or
adaptations of current goods or services
By building and maintaining loyalty among consumers -- aiming at repeat purchases of the brand by
the consumer to the exclusion of other brands
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
By creating an image and meaning for a brand -- describing how a brand not only fulfills needs and
desires, but is linked to the larger social or cultural environment
By building and maintaining brand loyalty within the trade -- gaining support from those who
distribute and sell the product to favor the brand over all others in their handling, delivery, and display
of the product
5. Define and briefly explain the concepts of market segmentation, differentiation, and positioning.
ANS:
Advertising can help a firm by providing each of these aspects.
Market segmentation is the process of breaking down a large and widely varied market (a
heterogeneous market) into many smaller sub-markets or segments (homogeneous markets) based on
certain consumer characteristics. Its strategy is based on the supposition that consumers have many
wants, differ among each other regarding their wants, and can change their wants based on various
circumstances. It identifies various segments of the population that, for various reasons, want to buy
certain goods or services.
Differentiation is the process of creating in the mind of the consumer the perception of a clear
difference -- whether concrete and tangible, or emotional and intangible -- between an organization’s
brand and that of its competitors. Its strategy revolves around the emphasis on having the consumer
perceive a difference between brands, of course referring to a positive difference for the organization’s
brand.
Positioning is the process of designing a brand so it can occupy a distinct and valued place in the
consumer’s mind and communicating this distinction to the consumer. Its strategy revolves around the
perceptual space created in the minds of consumers that encompasses all possible brands they might
consider purchasing, and giving the brand a prominent position in that space when compared with
others.
6. Consider the various types of advertising and the ways that advertising messages can be categorized.
Then explain in a few words how the following marketing concepts help to categorize advertising into
various types: primary demand stimulation versus selective demand stimulation, direct response
advertising versus delayed response advertising, and corporate advertising versus brand advertising.
ANS:
Advertising can be categorized by these three sets of criteria depicting fundamental approaches to
communication:
Primary demand stimulation is an attempt to create demand for an entire product category, a costly
process that is often used for launching totally new innovations or inventions on the market. Selective
demand stimulation points out the brand’s unique benefits compared to those of competing products or
services.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Direct response advertising asks consumers to act now, to make the purchase immediately. Delayed
response advertising develops awareness and preference for a brand over time.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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various celestial objects, does not indicate that they are so numerous as these
figures imply. It is only occasionally that one is seen traversing the field of the
instrument. Even when the sky is observed with a low power eye-piece for
several hours in succession, many nights may pass without disclosing one,
although an observer, sweeping the sky more freely with the naked eye, may
often perceive four or five during an ordinary night.
About the true nature of these bodies nothing is known with certainty. From
spectrum analysis it seems to be established that most of them contain sodium
and magnesium, while a few indicate the presence of strontium and iron, and in
some rare cases there are traces of coal-gas. Some of the nuclei give a
continuous spectrum, and others a spectrum of lines. The trail always gives a
spectrum of bright lines which indicates its gaseous state. The traces of coal-gas
rarely seen in meteors are, however, of great importance, as it identifies them
more closely with the comets, which generally show a similar spectrum. The
continuous spectra exhibited by some nuclei would indicate that they are
incandescent and either solid or liquid; but it is difficult to conclude from their
spectra what is their true nature, since we do not know exactly what part the
terrestrial atmosphere may play in producing the results.
The mass of the shooting-stars is not known with certainty, but the fact that
during great meteoric showers, none are seen to reach the surface of the Earth,
all being consumed in a few seconds, sufficiently indicates that it must be very
small. It has been calculated that those equal to Venus in apparent size and
brilliancy may weigh several pounds, while the faint ones would weigh only a few
grains.
If the shooting-stars have even such a mass as that here attributed to some of
them, the extraordinary motions which I have described above seem to be
unaccountable. The change of direction of a heavy mass moving swiftly cannot
be sudden. The semi-circular, the wavy and the angular orbits observed could not
be described, it would seem, by such a mass animated with a great velocity.
Although the meteors are said to be ignited by the transformation of part of their
progressive motion into molecular motion, yet it is not observed that the velocity
of the falling stars diminishes when they are about to disappear. The luminous
trails they leave in the atmosphere do not appear to be endowed with any motion,
but remain for a time in their original positions. These facts are apparently
opposed to the hypothesis that such meteors have any appreciable mass. The
extraordinary motions exhibited by some meteors seem to indicate that some
unsuspected force resides in these bodies, and causes them to deviate from the
laws of ordinary motion.
Although it is very probable that the ordinary shooting-stars have no
appreciable mass, yet it is known that very heavy meteoric masses sometimes
fall at the surface of the Earth. Such falls are generally preceded by the sudden
apparition in the sky of a large, and usually very brilliant fire-ball, which traverses
the air at a great speed, sometimes leaving behind it a luminous trail, after which
it explodes with a loud sound, and heavy fiery meteoric fragments, diverging in all
directions, fall at the surface of the Earth. The name of Aerolites or Meteorolites is
given to these ponderous fragments. As these meteors, before they explode and
fall to the ground, have many points of resemblance with the shooting-stars, they
are generally supposed to be connected with them, and to have a similar
cometary origin. The fact that the aerolites differ widely from each other in
constitution, and are all composed of substances found on the Earth, associated
with other facts given below, would rather seem to indicate a terrestrial than a
celestial origin.
If the aerolites belong to the same class of bodies as the falling stars, differing
from them only in size and mass, it is difficult to see why so very few should fall
upon the Earth during the great meteoric showers, when thousands of shooting-
stars traverse our atmosphere. In Prof. Kirkwood's "Meteoric Astronomy" are
given catalogues of all the falls of aerolites and fire-balls which have been
observed at the time of the periodic meteoric showers of the 10th of August and
the 13th of November, during a period of 221 years for the Perseids, or August
showers, and of 318 years for the Leonids, or November showers. During 221
years, 10 falls of aerolites have been witnessed simultaneously with the fall of the
Perseids; while during 318 years, only 4 such falls have been recorded as having
occurred at the time of the Leonid shower. If there is any close connection
between the shooting-stars and the aerolites, we should expect to find a
maximum in their fall at the time of the great meteoric displays. So far, no maxima
or minima have yet been discovered in the fall of aerolites; they do not seem, like
meteoric showers, to be governed by a law of periodicity.
A very remarkable peculiarity of the aerolites is that they seem to have a
tendency to fall in certain regions. Such are the southern part of France, the north
of Italy, Hindostan, the central states of North America, and Mexico and Brazil.
There is a curious contrast existing between the quick cometary motion of the
aerolites before their explosion, and the comparatively slow motion of their
fragments as they reach the Earth; motion which seems to be no greater than
that corresponding to their natural fall impeded by the resistance of the air. In
general, their penetration into the soil upon which they fall does not at all
correspond to the great velocity with which they move in the atmosphere. The
fragmentary structures of the aerolites, their identity of substance with that of our
globe, their great resemblance to the volcanic minerals of the Earth, and the
fractures and faults which some of them exhibit, do not correspond at all with the
idea that they are cometary particles fallen on the Earth. As far as their structure
and appearance is concerned, they seem rather to be a volcanic product of the
interior of the Earth than parts of disintegrated comets. It must be admitted that
their identity with the shooting-stars is far from established, and that they are still
involved in mystery.
The so-called meteoric dust gathered at sea and on high mountains may have
various origins, and may be partly furnished by volcanic dust carried to great
distances in the atmosphere.
Since millions of shooting-stars penetrate our atmosphere every year and
remain in it, becoming definitively a part of the Earth, it follows that, no matter
how small may be the quantity of matter of which they are composed, they must
gradually increase the volume and mass of our globe, although the increase may
be exceedingly slow. Supposing every one of the shooting-stars penetrating our
atmosphere to contain one cubic millimeter of matter, it has been calculated that it
would take nearly 35,000 years to make a deposit one centimeter in thickness all
over the surface of our globe. Insignificant as this may appear, it is probable that
the quantity of matter of meteoric origin which is added to our globe is much less
than has just been supposed.
PLATE XIII
During clear nights, when the Moon is below the horizon, the starry vault is
greatly adorned by an immense belt of soft white light, spanning the heavens
from one point of the horizon to the opposite point, and girdling the celestial
sphere in its delicate folds. Every one is familiar with this remarkable celestial
object, called the Milky-way or Galaxy.
Seen with the naked eye, the Galaxy appears as an irregular, narrow,
nebulous belt, apparently composed of cloud-like luminous masses of different
forms and sizes, separated by comparatively dark intervals. These cloud-like
masses vary much in luminous intensity, and while some among them are very
bright and conspicuous, others are so faint that they are hard to recognize. In
general, the brightest parts of the Milky-way are situated along the middle of its
belt, while its borders, which are usually very faint, gradually vanish in the sky.
Some parts of the Galaxy, however, show very little of the cloudy structure so
characteristic of other parts, being almost uniform throughout, except towards the
borders, which are always fainter. These parts showing greater uniformity are
also the faintest.
Such is the general appearance of the Milky-way on ordinary nights, but on
rare occasions, when the atmosphere is particularly pure, it presents one of the
grandest sights that can be imagined. At such favorable moments I have seen the
Galaxy gleaming with light, and appearing as if composed of star-dust or of
precious stones. The strange belt then appeared all mottled over and fleecy, its
large cloud-like masses being subdivided into numerous small, irregular cloudlets
of great brilliancy, which appeared projected upon a soft luminous background.
The width of the Galaxy is far from being uniform; while in some places it is
only 4° or 5°, in others it is 15° and even more. In some places it appears wavy in
outline, at others quite straight; then it contracts, to expand a few degrees distant;
while at other places it sends off branches and loops, varying in form, size and
direction, some of which are quite prominent, while others are very faint.
Although very irregular in form, the general appearance of the galactic belt is
that of a regular curve occupying one of the great circles of the celestial sphere.
The Milky-way completely encircles the heavens, but, of course, only one-half is
visible at any one moment, since our globe prevents the other half from being
seen. If, for a moment, we imagine ourselves left in space, our globe having
vanished from under our feet, we should then see the whole Galaxy forming a
continuous belt in the heavens, at the centre of which we should apparently be
situated.
While only one-half of the galactic belt can be seen at once from any point on
the Earth, yet, according to the position of the observer, a larger or smaller
portion of the whole can be seen at different times. In high northern or southern
latitudes but little more than half can be seen even by continuous observations;
but as we approach the equatorial regions, more and more of it becomes visible,
until the whole may be seen at different hours and seasons. In the latitudes of the
northern states, about two-thirds of the Galaxy is visible, the rest remaining
hidden below the horizon; but from the southern states very nearly the whole can
be seen. The half of the Milky-way visible at any one time from any latitude on the
Earth never entirely sets below the horizon, although in some places it may be so
near the horizon as to be rendered invisible by vapors. In the latitude of
Cambridge, when in its lowest position, the summit of its arc is still about 12° or
15° above the northern horizon. The great circle of the celestial sphere, occupied
by the galactic belt, is inclined at an angle of about 63° to the celestial equator,
and intersects this great circle on one side in the constellation Monoceros in 6h.
47m., and on the opposite side in the constellations Aquila and Ophiuchus in 18h.
47m. of right ascension; so that its northern pole is situated in the constellation
Coma Berenices in R. A. 12h. 47m., declination N. 27°, and the southern in the
constellation Cetus in R. A. 0h. 47m., declination S. 27°.
According to the seasons and to the hours of the night at which it is observed,
the galactic arch presents different inclinations in the sky. Owing to its inclination
to the equator of the celestial sphere, its opposite parts exhibit opposite
inclinations when they pass the meridian of a place. That part of the Galaxy which
is represented on Plate XIII., and which intersects the celestial equator in the
constellation Aquila, is inclined to the left or towards the east, when it is on the
meridian; while the opposite part, situated in Monoceros, is inclined to the right, or
towards the west, when it reaches the meridian. The former passes the meridian
in the evening in the summer and autumn months; the latter, in the winter and
spring months.
THE STAR-CLUSTERS
PLATE XIV
It is a well-known fact that the stars visible to the naked eye are very
unequally distributed in the heavens, and that while they are loosely scattered in
some regions, in others they are comparatively numerous, sometimes forming
groups in which they appear quite close together.
In our northern sky are found a few such agglomerations of stars, which are
familiar objects to all observers of celestial objects. In the constellation Coma
Berenices, the stars are small, but quite condensed, and form a loosely scattered,
faint group. In Taurus, the Hyades and the Pleiades, visible during our winter
nights, are conspicuous and familiar objects which cannot fail to be recognized. In
the last group, six stars may be easily detected by ordinary eyes on any clear
night, but more can sometimes be seen; on rare occasions, when the sky was
especially favorable, I have detected eleven clearly and suspected several
others. The six stars ordinarily visible, are in order of decreasing brightness, as
follows: Alcyone, Electra, Atlas, Maia, Taygeta and Merope. Glimpses of Celano
and Pleione are sometimes obtained.
When the sky is examined with some attention on any clear, moonless night,
small, hazy, luminous patches, having a cometary aspect, are visible here and
there to the naked eye. In the constellation Cancer is found one of the most
conspicuous, called Præsepe, which forms a small triangle with the two stars γ
and δ. In Perseus, and involved in the Milky-way, is found another luminous
cloud, situated in the sword-handle, and almost in a line with the two stars γ and
δ of Cassiopeia's Chair. In the constellation Hercules, another nebulous mass of
light, but fainter, is also visible between the stars η and ζ where it appears as a
faint comet, in the depths of space. In Ophiuchus and Monoceros are likewise
found hazy, luminous patches. In the southern sky, several such objects are also
visible to the naked eye, being found in Sagittarius, in Canis Major and in Puppis;
but the most conspicuous are those in Centaurus and Toucan. That in Centaurus
involves the star ω in its pale diffused nebulosity, and that in Toucan is involved in
the lesser Magellanic cloud.
When the telescope is directed to these nebulous objects, their hazy, ill-
defined aspect disappears, and they are found to consist of individual stars of
different magnitudes, which being more or less closely grouped together,
apparently form a system of their own. These groups, which are so well adapted
to give us an insight into the structure and the vastness of the stellar universe,
are called Star-clusters.
Star-clusters are found of all degrees of aggregation, and while in some of
them, such as in the Pleiades, in Præsepe and in Perseus, the stars are so
loosely scattered that an opera glass, and even the naked eye, will resolve them;
in others, such as in those situated in Hercules, Aquarius, Toucan and Centaurus,
they are so greatly compressed that even in the largest telescopes they appear
as a confused mass of blazing dust, in which comparatively few individual stars
can be distinctly recognized. Although only about a dozen Star-clusters can be
seen in the sky with the naked eye, yet nearly eleven hundred such objects
visible through the telescope, have been catalogued by astronomers.
The stars composing the different clusters visible in the heavens vary greatly
in number, and while in some clusters there are only a few, in others they are so
numerous and crowded that it would be idle to try to count them, their number
amounting to several thousands. It has been calculated by Herschel that some
clusters are so closely condensed, that in an area not more than ⅒ part of that
covered by the Moon, at least 5,000 stars are agglomerated.
When the group in the Pleiades is seen through the telescope it appears more
important than it does to the naked eye, and several hundreds of stars are found
in it. In a study of Tempel's nebula, which is involved in the Pleiades, I have
mapped out 250 stars, mostly comprised within this nebula, with the telescope of
6⅓ inches aperture, which I have used for this study.
As a type of a loose, coarse cluster, that in Perseus is one of the finest of its
class. It appears to the naked eye as a single object, but in the telescope it has
two centres of condensation, around which cluster a great number of bright stars,
forming various curves and festoons of great beauty. Among its components are
found several yellow and red stars, which give a most beautiful contrast of colors
in this gorgeous and sparkling region. In a study which I have made of this twin
cluster, I have mapped out 664 stars belonging to it, among which are two yellow
and five red stars.
While some clusters, like those just described, are very easily resolvable into
stars with the smallest instruments, others yield with the greatest difficulty, even
to the largest telescopes, in which their starry nature is barely suspected. Owing
to this peculiarity, star-clusters are usually divided into two principal classes. In
the first class are comprised all the clusters which have been plainly resolved into
stars, and in the second all those which, although not plainly resolvable with the
largest instruments now at our disposal, show a decided tendency to resolvability,
and convey the impression that an increase of power in telescopes is the only
thing needed to resolve them into stars. Of course this classification, which
depends on the power of telescopes to decide the nature of these objects, is
arbitrary, and a classification based on spectrum analysis is now substituted for it.
The star-clusters are also divided into globular and irregular clusters,
according to their general form and appearance. The globular clusters, which are
the most numerous, are usually well-defined objects, more or less circular in their
general outlines. The rapid increase of brightness towards their centres, where
the stars composing them are greatly condensed, readily conveys the impression
that the general form of these sparkling masses is globular. The irregular clusters
are not so rich in stars as the former. Usually their stars are less condensed
towards the centre, and are, for the most part, so loosely and irregularly
distributed, that it is impossible to recognize the outlines of these clusters or to
decide where they terminate. The globular clusters are usually quite easily
resolvable into stars, either partly or wholly, although some among them do not
show the least traces of resolvability, even in the largest instruments. This may
result from different causes, and may be attributed either to the minuteness of
their components or to their great distance from the Earth, many star-clusters
being at such immense distances that they are beyond our means of
measurement.
As has been shown in the preceding section, the star-clusters are found in
great number in the Galaxy; indeed, it is in this region and in its vicinity that the
greater portion of them are found. In other regions, with the exception of the
Magellanic clouds, where they are found in great number and in every stage of
resolution, the clusters are few and scattered.
THE NEBULÆ
PLATE XV
Besides the foggy, luminous patches which have just been described, a few
hazy spots of a different kind are also visible to the naked eye on any clear,
moonless night. These objects mainly differ from the former in this particular, that
when viewed through the largest telescopes in existence they are not resolved
into stars, but still retain the same cloudy appearance which they present to the
unassisted eye. On account of the misty and vaporous appearance which they
exhibit, these objects have been called Nebulæ.
Of the 26 nebulous objects visible to the naked eye in the whole heavens, 19
belong to the class of star-clusters, and 7 to the class of nebulæ. Among the most
conspicuous nebulæ visible to the unassisted eye, are those in the constellations
Argo Navis, Andromeda and Orion.
Besides the seven nebulæ visible to the naked eye, a great number of similar
objects are visible through the telescope. In Sir John Herschel's catalogue of
nebulæ and clusters, are found 4,053 irresolvable nebulæ, and with every
increase of the aperture of telescopes, new nebulæ, invisible in smaller
instruments, are found. Notwithstanding their irresolvability it is probable,
however, that many among them have a stellar structure, which their immense
distance prevents us from recognizing, and are not therefore true nebulæ. The
giant telescope of Lord Rosse has shown nebulæ so remote that it has been
estimated that it takes their light 30 million years to reach the Earth.
The nebulæ are very far from being uniformly distributed in space. In some
regions they are rare, while in others they are numerous and crowded together,
forming many small, irregular groups, differing in size and in richness of
aggregation. The grouping of the nebulæ does not occur at random in any part of
the heavens, as might naturally be supposed, but, on the contrary, it is chiefly
confined to certain regions. Outside of these regions nebulæ are rare and are
separated from each other by immense intervals; so that these isolated objects
appear as if they were lost wanderers from the great nebulous systems.
The regions where the nebulæ congregate in great number are very
extensive, and in a general view there are two vast systems of nebular
agglomeration, occupying almost opposite points of the heavens, whose centres
are not very distant from the poles of the Milky-way. In the northern hemisphere,
the nebulous system is much richer and more condensed than in the southern
hemisphere. The northern nebulæ are principally contained in the constellations
Ursa Minor and Major, in Draco, Canes Venatici, Bootes, Leo Major and Minor,
Coma Berenices, and Virgo. In this region, which occupies about ⅛ of the whole
surface of the heavens, ⅓ of the known nebulæ are assembled. The southern
nebulæ are more evenly distributed and less numerous, with the exception of two
comparatively small, but very remarkable centres of condensation which, together
with many star-clusters, constitute the Magellanic clouds.
These two vast nebular groups are by no means regular in outline, and send
various branches toward each other. They are separated by a wide and very
irregular belt, comparatively free from nebulæ, which encircles the celestial
sphere, and whose medial line approximately coincides with that of the galactic
belt. The Milky-way, so rich in star-clusters, is very barren in nebulæ; but it is a
very remarkable fact, nevertheless, that almost all the brightest, largest, and most
complicated nebulæ of the heavens are situated either within it, or in its
immediate vicinity. Such are the great nebulæ in Orion and Andromeda; the
nebula of ζ Orionis; the Ring nebula in Lyra; the bifurcate nebula in Cygnus; the
Dumb-bell nebula in Vulpecula; the Fan, Horse-shoe, Trifid and Winged nebulæ
in Sagittarius; the great nebula around η Argus Navis, and the Crab nebula in
Taurus.
Aside from the discovery of some of the largest nebulæ by different observers,
and their subsequent arrangement in catalogues by Lacaille and Messier, very
little had been done towards the study of these objects before 1779, when Sir W.
Herschel began to observe them with the earnestness of purpose which was one
of the distinctive points of the character of this great man. He successively
published three catalogues in 1786, 1789, and 1802, in which the position of
2,500 nebulous objects was given. This number was more than doubled before
1864, when Sir John Herschel published his catalogue of 5,079 nebulæ and star-
clusters. To this long list must be added several hundred similar objects, since
discovered by D'Arrest, Stephan, Gould and others. But, as has been shown
above, among the so-called nebulæ are many star-clusters which do not properly
belong to the same class of objects, it being sometimes impossible in the present
state of our knowledge to know whether a nebulous object belongs to one class
or to the other.
The nebulæ exhibit a great variety of forms and appearances, and, in
accordance with their most typical characters, they are usually divided into
several classes, which are: the Nebulous stars, the Circular, or Planetary, the
Elliptical, the Annular, the Spiral and Irregular nebulæ.
PLATE XV.—THE GREAT NEBULA IN ORION.
From a study made in the years 1875-76