SIEMENS ne Name ar Monammed Department Foss Power Generation Regional 8G Conve € IE, KL Phu My 3 BOT Power Company Lid Vila Tulip 27, An Phu Compound Tesenhone 460(3) 7052 4300 (3% Thao Dien , District 2 Fax #60 (8) 7952 4300, Ho Chi Minh City Mable #80(32)275 1771 een Emad huzk.mhanmedtaierens com Your iter of ‘tn: Mr. Yong Yoon Cho Gerseronce ——_EFLEPuWOR2S8.00 Date 26, 2000 Fax: 484 (8) 744 5333, Subject : MOM ref no. EFIE/PM3/AJS/CR-258-09 Pertaining to Remote Expert Centre Services Dear Sir, We refer to our meeting on 15 June 2009 at your office and the points of our MOM ref. no. EFIE/PM3/AJS/CR-258-09 for the same |n particular, we had taken note of your concem and dissatisfaction with regard to the services rendered by our Remote Expert Centre (REC) on problems encountered by your power station and feported under the Long Term Maintenance (TM) Contract. Having been informed about this matter during our meeting, on our retum from Vietnam, we had Proceeded to cary out our intemal audit on the matters raised and had thoroughly investigated all ‘cases that were registered during the LTM Contract. Fallowing the internal audit, we had summarized alll the cases on a year-to-year basis and had obtained the following findings. Contract Period Cases Recorded Remarks (Obtained from Customer Portal) Tr Year ‘8 Cases: ‘Ail cases were received and responded 4 Feb 2006 ~ 31% Jan ‘according tothe period speofied in the 2007 contract [2 Year 17 Cases The cases were closed and accopted 1 Feb 2007-31" Jan without any further open issues. 2008 Adcitionally Remote Administrations [3° Year 17 Cases \were carriad out according a¢ per the 1" Feb 2008 ~ 31% Jan, LTM Contract on the timely manner. 2000 Current Period Gases plus Remote TM Contractor the ourrent period has T*Feb 2009-Present —_| Administration Not been renewed up to naw. | REC continued to provide the services according to the existing LTM Contract although it had expired. {tis worth noting here, referring to the Remote Expert Centre (Hotline and Remote administration) ‘module found in Section 3.1 in the LTM Contract; there is a requirement for cases to be possibly Phu My 3 Power Plant j ieee ye meee a can | RES it Fal 2 RECEIVED a EFA ee] m= 95 aus 2009 + ra i ik [TSS LBLater 24 Jay 2000 SIEMENS Sorrseece EE PGR RMS 09 registered cases with REC via our Customer Portal, ¢-mail or fax. For registration of cases via emall ‘or Customer Portal, a phone call is required to assure the reaction and commencement time. We refer spectfically to a particular problem Phu My 3 had experienced and informed in our meeting. The problem refers to Case No. 1-8255527 about IM308 communication failure and how the problem was not tackled efficiently by REC, thus causing a delay in rectifying the problem, Here, we would tke to point out from our investigation, the case was not reported in the required manner according to the. LTM contract, therefore leading to a delay in REC looking into the case thoroughly. Only afler the case was reported according procedures of REC, it was immediataly attended to by our expert within the reaction and commencement period. Unfortunately, after some e- ‘mail correspondences between Phu My 3 and REC experts, there were no feedback on the statuses and therefore the case was considered rectified and closed by REC. Our intention of explaining the above is to draw your attention to the fact that Siemens REC had not failed in supporting the customer in most efficient and timely manner, they could possibly do. Such has been the case the support seemed lacking but in-fact was not the case. However, we would like to inform that REC has noted your concem and taken the necessary steps to ensure that you will not feel the support lacking and will support you more efficiently and in a timely ‘manner in all future cases. REC would appreciate that all communication are done according to the procedures established and provided with necessary information's and reporting status feedback. With kind regards, Huzir Mérdmmed Senior Sales Manager Enc i: MOM ref.no: EFIE/PMS/AJS/CR-258-09 dated 2 July 2009 Papezat2SIEMENS Dated: Time: MINUTES OF MEETING Phu My 3 BOT Power Company Ltd. Pertaining to Service Contract and SPPA-T2000 Upgrade Offer Phu My 3 BOT Power Company Ltd and ‘Siemens Malaysia Sdn Bhd 15” June 2009 10:30 am to 1 pm Location: Administration Building - Phu My 3 BOT Power Company Ltd. Attendees: Phu My 3 Mr. Yong Yoon Cho Mr. Kwa Soo Teck Mr. Tsunehisa Iwata Mr. N..N, Dung Mr. Levy Penados Siong Siemens: Mr. Zaidi Shahrizaita Mr. Allen Sundar Author: Mr. Allen Sundar ‘SINo: | Description: Action Remark SPPA-T2000 DCS Upgrade to Ver.8.4 1 | Presentation on the SPPA-T2000 Upgrade, why the | Siemens need to upgrade and the existing T2000 components required to be upgraded. 2 _ | Review of the offer by Siemens for LTM Service Info Contract and SPPA-T2000 DCS Upgrade to Ver. 8.4 dtd, 28 April ref. no. EFIE/VITIPM3/HM/OF 2009-010, 3 _ | Discussion on a one time Upgrade (without Service | Siemens | Revised proposal Contract) with payment spread over 5 years or one to be submitted for time payment. Option for spare parts requested with the DCS Upgrade upgrade. to Ver. 8.4. 4 _ | Siemens informed for two weeks shutdown for Info ‘completion of the upgrade. PM3 requested Siemens to consider a minimal 10 day shutdown. 5 | PM3 informed, shutdown scheduled for 15 Aug 2009 Info is not feasible to do the T2000 Upgrade works, as too many activities are already planned during this time. Next possible date to be informed by PM3. But tentatively fix for year 2010. 6 | PM3 requested Siemens to organize and inform of a__| Siemens | To propose the possible site visit to any Siemens CCPP with similar dates and venue upgrade works completed. Planned visit sometime of Site Visit and between Oct. and Nov. 2009 arrange it with power plant owner upon confirmation by PM3. Bir My SOT Power Company Ud Dale Jay 2008 Wines of Weng MoM et EFIE/PMSIAISIOR-258-09 BEF IE 2009 Page 1 of 2 ‘Subject io technica changesSIEMENS Phu My 3 BOT Power Company Ltd. SINo: Description: Action Remark LTM Service Contract PMS expressed dissatisfaction with the current Remote Expert Centre Services under the present LTM contract Info PMS cited the following reasons for dissatisfaction - Time difference between Vietnam and Germany, therefore having to wait until normal working time in Germany before problems are tackled or looked into. - cases or problems have to be repeated to the different specialist (whenever there is a change in the person at REC looking into the problem) - in one particular case related to IM communication problem, when reported on a Friday, it was only looked into on a Monday. Problem was eventually solved by PM3 themselves PMS presently uses the services of LTM Warranty ‘engineer from SAG for DCS related issues/problems. ‘Siemens informed, it will check and get back on this issue. Info Siemens. Siemens to check with REC. PME requested Siemens to revise the new LTM Service Contract offer to consider the following: - fix: minimal payment - variable: pay on case by case basis and include unit rates for manpower services (Regional / SAG) - spare parts: buy minimum and replenish if used. Siemens to propose a revised offer for the LTM Service Contract. Siemens ‘Siemens to review and submit a proposal. General Information 10 PM3 informed one of the existing Operator Station (OT) has slowed down in its performance. Siemens will check and get back on this matter to PMs Siemens Siemens to investigate and inform probable cause. Company: Siemens Malaysia Sdn Bhd Allen Jolly Sundar fu, ane Name: Date: 2-July-2009 Bha Ny 3807 Powe Conpany Ud Dated July 2008 Vinutes of Maing MoM ref: EFIEIPM3/AJSICR-258-09 ‘©EFIE 2009 Page? of 2 ‘Subject o technical changes