Pandora Jewellery South Africa (Pty) Ltd

4 Karen Street, Bryanston, 2191

P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net

CODE OF GOOD PRACTICE ON THE PREVENTION AND ELIMINATION OF VIOLENCE AND HARASSMENT IN
THE WORLD OF WORK

ORGANISATION NAME : PANDORA JEWELLERY SOUTH AFRICA (PTY) LTD.

CONTACT PERSON : MELANIE COETZEE, HR BUSINESS PARTNER

EMAIL : meco@pandora.net

PHONE : +27 10 612 6604 or +27 83 680 3370

DATE : 02 June 2021

SECTION / PARAGRAPH PROBLEM / COMMENT PROPOSED SOLUTION

PREAMPLE Pandora Jewellery South Africa (Pty) Ltd. Identify any potential non-
strives to be compliant on all fonts required compliance areas and develop a

VAT no: 4850277635 Reg no: 2016/515991/07

 Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net

SECTION / PARAGRAPH PROBLEM / COMMENT PROPOSED SOLUTION

by South African Government regarding solution to ensure good practice and
good practice on the prevention and compliance in this regard.
elimination of violence and harassment in
the workplace. Pandora Jewellery South
Africa (Pty) Ltd. follows and follows the
guidelines of the:
Pandora Code of Conduct, Employment
Equity Act no 55. Of 1998.and Basic
Conditions of Employment Act, of 1997.

ACRONYMS NA NA

1. DEFINITIONS The Company = Pandora Jewellery South NA

Africa (Pty) Ltd.
Staff = Any Pandora Jewellery South Africa
(Pty) Ltd. staff member as an individual or as
a group of members.

2. SOCPE AND APPLICATION The scope and application of this report NA

relates to our entire retail workforce which
is situated across 28 stores nationwide and 6
provinces.

3. LEGAL FRAMEWORK Pandora Jewellery South Africa (Pty) Ltd. Continue compliance throughout all
strives to be compliant on all fonts required operations within the business.
by South African Government regarding

VAT no: 4850277635 Reg no: 2016/515991/07


SECTION / PARAGRAPH PROBLEM / COMMENT
good practice on the prevention and
elimination of violence and harassment in
the workplace. Pandora Jewellery South
Africa (Pty) Ltd. follows and follows the
guidelines of the:
Pandora Code of Conduct, Employment
Equity Act no 55. Of 1998.and Basic
Conditions of Employment Act, of 1997.
4. OBJECTIVES OF THE CODE To ensure good practice on the prevention
and elimination of violence and harassment
in the workplace.
5. GUIDING PRINCIPLES To follow The Pandora Code of Conduct has
been distributed and implemented across
our South African workforce. Pandora is also
in compliance with the Employment Equity
Act no 55. Of 1998.and Basic Conditions of
Employment Act, of 1997.
6. VIOLENCE AND HARASSMENT IN THE WORLD OF WORK To date, nothing of this nature has
transpired in our stores. Nothing of this
nature has been formally communicated to
VAT no: 4850277635 Reg no: 2016/515991/07
Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net
PROPOSED SOLUTION
To ensure good practice on the
prevention and elimination of
violence and harassment in the
workplace.
To follow The Pandora Code of
Conduct has been distributed and
implemented across our South
African workforce. Pandora is also in
compliance with the Employment
Equity Act no 55. Of 1998.and Basic
Conditions of Employment Act, of
1997.
We strive to create a safe working
environment for all of our staff and
distribute relevant surveys regularly

SECTION / PARAGRAPH
7. MAIN FORMS OF VIOLENCE AND HARASSMENT
VAT no: 4850277635 Reg no: 2016/515991/07
PROBLEM / COMMENT
management in the form of a grievance etc.
Unfortunately, incidences of this nature are
gender-based violence and this occurs
domestically outside of the work place in the
staff’s private capacity.
To date, nothing of this nature has
transpired in our stores. Nothing of this
nature has been formally communicated to
management in the form of a grievance etc.
Unfortunately, incidences of this nature are
gender-based violence and this occurs
domestically outside of the work place in the
staff’s private capacity.
Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net
PROPOSED SOLUTION
to ensure necessary information and
procedures is conveyed. Staff need
to be made aware of the processes
to follow in terms of reporting a
formal grievance in the event of such
incident and know that they will be
safeguarded to the best of the
company’s ability. The Company
needs to create a safe environment
for their staff to be able to
communicate these matters and
know that it will be escalated
accordingly and respecting their
dignity and safety at all times.
We strive to create a safe working
environment for all of our staff and
distribute relevant surveys regularly
to ensure necessary information and
procedures is conveyed. Staff need
to be made aware of the processes
to follow in terms of reporting a
formal grievance in the event of such
incident and know that they will be
safeguarded to the best of the
company’s ability. The Company

SECTION / PARAGRAPH PROBLEM / COMMENT
8. THE PREVENTION, ELIMINATION AND MANAGEMENT OF The Pandora Code of Conduct has been
VIOLENCE AND HARASSMENT distributed and implemented across our
South African workforce. Pandora is also in
compliance with the Employment Equity Act
no 55. Of 1998.and Basic Conditions of
Employment Act, of 1997.
9. TREATMENT CARE AND SUPPORT To date, the Company has not had any retail
formal Grievance made against any of
Pandora’s retail staff in regard to violence or
harassment.
VAT no: 4850277635 Reg no: 2016/515991/07
Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net
PROPOSED SOLUTION
needs to create a safe environment
for their staff to be able to
communicate these matters and
know that it will be escalated
accordingly and respecting their
dignity and safety at all times.
In the event of any such incidences
arising we need to follow disciplinary
guidelines in adherence with South
African Labour Legislation best
practice. We strive to create a safe
working environment for all of our
staff and distribute relevant surveys
regularly to ensure necessary
information and procedures is
conveyed.
We strive to create a safe working
environment for all of our staff and
distribute relevant surveys regularly
to ensure necessary information and
procedures is conveyed. Staff need
to be made aware of the processes
to follow in terms of reporting a
formal grievance in the event of such

SECTION / PARAGRAPH PROBLEM / COMMENT
10. PROTECTION AND PREVENTION MEASURES The Pandora Code of Conduct has been
distributed and implemented across our
South African workforce.
11. PRIVACY AND CONSENT Adherence to POPI legislation.
VAT no: 4850277635 Reg no: 2016/515991/07
Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net
PROPOSED SOLUTION
incident and know that they will be
safeguarded to the best of the
company’s ability. The Company
needs to create a safe environment
for their staff to be able to
communicate these matters and
know that it will be escalated
accordingly and respecting their
dignity and safety at all times. The
Company should furthermore
determine best ways to support this
impacted staff member in the form
of counselling support and/or
medical care.
We strive to create a safe working
environment for all of our staff and
distribute relevant surveys regularly
to ensure necessary information and
procedures is conveyed.
Pandora is currently in the process,
together with SEESA, to become
compliant with POPI legislation. All
practice currently does follow POPI
legislation and guidelines. We need

SECTION / PARAGRAPH PROBLEM / COMMENT
12. PROGRAMMES, TRAINING AND AWARENESS The Pandora Code of Conduct has been
distributed to all Pandora staff. Further
training through our SETA will be provided to
our staff.
13. PROCEDURES FOR MANAGING VIOLENCE AND HARASSMENT The Company will follow the SEESA
disciplinary guideline should any incident
arise and ensure good practice on the
prevention and elimination of violence and
harassment in the workplace.
14. MONITORING AND EVALUATION The Company will ensure updates in any
legislation or Company polices is
communicated, distributed and
implemented across the South African
Workforce.
PLEASE SEND TO: innocent.makwarela@labour.gov.za and
VAT no: 4850277635 Reg no: 2016/515991/07
Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net
PROPOSED SOLUTION
to provide relevant training to our
staff in South Africa regarding how
to handle and treat sensitive
information in the workplace.
Further training through our SETA
will be provided to our staff. We will
be using SEESA for the necessary
training.
The Company will follow the SEESA
disciplinary guideline should any
incident arise and ensure good
practice on the prevention and
elimination of violence and
harassment in the workplace.
The Company will ensure updates in
any legislation or Company polices is
communicated, distributed and
implemented across the South
African Workforce.
 Pandora Jewellery South Africa (Pty) Ltd
4 Karen Street, Bryanston, 2191
P.O. Box 148, Cramerview, 2060
Johannesburg, South Africa
Phone +27 10 612 6600
www.pandora.net

Julian.mohale@labour.gov.za

VAT no: 4850277635 Reg no: 2016/515991/07