Nishchal Arya

Product Manager
7827068006 | nishchal.arya1997@gmail.com | linkedin.com/in/nishchal-arya

Summary
Product Manager with 3 years of experience at ICICI Bank, specializing in the development and management of
financial products. Proficient in Product Strategy and ownership of AI and Digital Products and managed 4+
successful product launches.

Skills
Microsoft Office Suite, Microsoft Excel, Landscape analysis, Customer interviews, User research, Competition analysis,
Qualitative/quantitative techniques, Test Plans, Business Requirements, Product Roadmap, Product Lifecycle, Product
Ownership, Product Backlog, Product Launch, Product Delivery, MVP, Go to Market, Strategic Planning, Agile,
Performance Metrics, KPI, PRD, RCA, A/B Testing, Success Metrics, Sprint Planning, Statistics, Software Platform
Migration, Azure DevOps, APIs, Python, Scrum, SDLC, OKR, JIRA, SaaS, GCP, Power BI, SQL

Experience
Integration of CRM Platform to MS Dynamics 365 Apr. 2022 – Present
ICICI Bank Ltd. Mumbai, India
• Implemented automated regulatory reporting in MS Dynamics 365 with Power BI and Power Automate, cutting

manual effort by 90% and improving data accuracy by 60%.

• Integrated the Unified Routing functionality in 30+ unique Service Request types onboarded which runs on Machine

Learning model achieving 92% accuracy in system adaptability and responsiveness and saves 80 man hours/week.
• Authored Test Cases standardization, requirement gathering, grooming and oversaw execution for 100 user stories.

• Executed rigorous testing protocols with technical engineers by identifying 30% of potential issues pre-deployment.

Developed GTM plan for Product Marketing within the org.

AI - Know your Customer Apr. 2022 – Present
ICICI Bank Ltd. Mumbai, India
• Conceptualization of the AI-driven Know Your Customer, overseeing a team of 3 to implement product vision and

innovative solutions for customer identity verification, 3X increment in customer onboarding experience.
• Integration of AI (OCR+ML Models) algorithms into KYC processes and User Interface resulting in significant

reduction in TAT.
• Collaboration with cross-functional teams to develop acceptance criteria and created sample spaces for OCR

extraction. Deployment of ML models and Logics for document verification, with current enhanced classification
accuracy rate at 90%.

Power BI Dashboards March. 2021 – March. 2022

ICICI Bank Ltd. Mumbai, India
• Created 10 customized reports and dashboards on Power BI tailored to specific stakeholder needs, consumed by

entire (AR)Accounts Receivable, Asset, Lending, Payment and Card Operations for business analysis.
• Conducted data collection, cleansing and transformation processes to enhance data accuracy, data analysis and

appropriate tracking, ensuring the reliability of insights derived from Power BI dashboards.
• Enforced robust Row Level Security measures within Power BI for data segmentation at user level.

Education
Indian Institute of Technology, Delhi (IIT Delhi) Delhi, India
Bachelor of Technology - Textile Technology 2016 - 2020
• Contributed to early inception and product development for IIT based D2C startup, SANFE.

• Responsible for Market Research, product positioning and Management Operations.

Certifications
-Product School - Product Strategy Micro-Certification (PSC)
-Microsoft Power BI Desktop for Business Intelligence
-IBM Agile Methodologies