Lecturer: Ms.

suvini de silva
Communication skills 1/2

Formal Letter Writing

Format of a formal letter:
Richards Company
16 De mel road
Colombo sender’s address

13th June 2020

date
Manager
Herald Agency subject
35 Hill Street
Dehiwala recipient’s address
body
Dear Sir, greeting
New Branch in Marino Mall

We are glad to announce the grand opening of a new branch of our company in Marino Mall, Colombo on 5th
July 2020.

As a respected client, we are extremely delighted to inform you that this branch is also fully efficient. It offers
various solutions to your problems and anything that you would ask for. We are dedicated to provide you
with the best service that you deserve.

We would be very happy to have you as our guest in our branch and encourage you to find more of our
products.

Looking forward to your visit to our new branch.

Thank you
closing of the letter

Yours truly
signature

........................................................

designation of the sender

(Human Resource Manager)
 Lecturer: Ms. suvini de silva
Communication skills 1/2

Read the letter above and answer the questions below.

1 What is the name of the sender? What is his designation?

2 Who is the recipient of the letter?
3 What is the function of the “subject”?
4 For what purpose has the sender written the letter?
5 Can you think of other ways to close the letter?

Activity 1

Imagine that you are the manager of ABC Company a leader in importing plastic kitchen
utensils. Due to the economic crisis in the country, you are no longer able to import plastic at a
reasonable price from foreign countries. Therefore, you have decided to close down your
company.

Write a letter to one of your customers to inform of your decision. Use about 150 words.

Activity 2 : Past Paper Question CS 2

May 2021