Shivani Shukla

Ahmedabad, India
shivanishukla73595@gmail.com
+91 99741 10 408

Profile
 Experienced and Effective Professional with expertise in Counselling, Business
Development and Client Management.
 Aviation, BPO, Solar Industry and Education are some businesses had experience for
more than 5+ years.

Employment History
1. Company Name: BYJU’S Ahmedabad
Designation: Service Counsellor
Duration: January 2022 to September 2022
Roles & Responsibilities: Conduct Individual and Group Interventions for students
and parents as Individual Study Plans. For customer retention solutions, Meeting with the
sales team. Counselling students and parents about our courses and landscape also with
upgrade selling. Interaction with students and parents on routine basis for giving them BYJU'
experience Handling assigned administrative responsibilities Liaison with head office for
upcoming programs, admission tests, schemes and other offers Track and report student
performance at regular intervals Listening to student's concerns, empathising with them,
and helping them to see things more clearly or in a different way and Building a relationship
of trust and respect with clients

2. Company Name: 4thved Agrotech, Ahmedabad

Designation: Business Coordinator
Duration: May 2019 to January 2022
Roles & Responsibilities: Handled Team of 3 Sales Executive, 1 Sales Manager and 1
Dispatch Executive. Developed proposals and presentations for potential clients based on
client objectives Performed audits to reconcile in-house billing system discrepancies
Established communication and dispatch procedures resulting in efficient and safe
dissemination of important information. Analyzed and summarized the productivity reports
from account managers to distribute to leadership Worked with upper management to
establish and implement administrative policies and procedures for the office Maintained
and developed Upgrade Selling. Compiled and prepared reports for the Director of the
Center Communicated as needed with agents to obtain information needed to complete
screening and transactions for cases.

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 Shivani Shukla
Ahmedabad, India
shivanishukla73595@gmail.com
+91 99741 10 408

3. Company Name: Tech Mahindra

Designation: Customer Service Associate
Duration: December 2016 to April 2018
Roles & Responsibilities: Designed new features based on both user and operation’s
needs. Managed a team of four customer success specialists. Introduced changes to the
client on-boarding process that increased the client satisfaction score by 8%. Increased
customer retention by 25% across my client list. Contributed to cross-department strategy
building.

4. Company Name: Ahmedabad Airport Authority (Singapore, Itihad & Vistara Airlines)
Designation: Passenger Service Executive
Duration: August 2015 to November 2016
Roles & Responsibilities: Check in luggage and confirm that carry-on items meet
federal guidelines. Assisted passengers with baggage issues. Escorted handicapped
passengers from terminal to aircraft. Completing pre-boarding checking procedures before
passengers and flight board planes. Make announcements prior to boarding, allowing
enough time for required screenings. Managed log of unclaimed baggage. Educated clients
about important information such as their travel times, transportation connections and visa
requirements

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 Shivani Shukla
Ahmedabad, India
shivanishukla73595@gmail.com
+91 99741 10 408

Education
1. University/School: (AT & T) Asia Pacific institute of Management

Degree: Bachelor in Business Administration

Year of Passing: April 2014

2. University/School: Doon International School

Degree: Higher Secondary 12th

Year of Passing: April 2012

3. University/School: Doon International School

Degree: Secondary 10th

Year of Passing: April 2010

Best Regards
Shivani Shukla
Ahmedabad, India
+91 99741 10408