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ODI Group Project Group02, SectionD
ODI Group Project Group02, SectionD
ODI Group Project Group02, SectionD
Organizational Diagnosis
By Group 02, Section D
* Yes, we selected a temple for the organization diagnosis study. This is the famous Sri Balaji Temple located at Chaarodi village, Sarkhej-Gandhi Nagar (SG) Highway, Ahmedabad. As any devotee would attest to, it is modeled on the Tirupati temple scheme of things.
* The size of the organization is about 35 people. This includes committee members, poojaris (priests), external advisors (like IAS officers) and administrative staff.
* Like most religious organizations, even this one is headed by a religious person. The head is designated as Temple Dharmakartha. While not mandated under the trust deed/any formal document, this post is filled by a nominee of the Tirupati temple. Interestingly, to transfuse the Tirupati culture to this temple, all the poojaris here are gold medalist in Vedas, hired from Tirupati.
*Other important members include 8 members in the construction committee, 4 members in the architecture division, temple assistants and poojaris.
The Figure.1 below portrays the environment in which the temple operates. Attached at the end of the report is the transcript of the interview of the Dharmakartha of the temple Sri Kollipara Subbarayadu. While we also interacted with other temple staff, and have incorporated their inputs into this report, a formal video recording was not done of them to avoid Hawthorne effect where the staff become self conscious and do not open up freely.
ADVISORS
* Dharma Kartha
LOCAL GOVT
DEVOTEES
* Pujaris
TTD
CURRENT MISSION
FUTURE MISSION
1. Continue the current sevas and services.
Replicate the architecture, sevas and services as 2. Perform other social services like building old in Tirupati temple age home, educating poor and providing medical services to poor.
Goal fit: For a non-profit organization cum temple like Sri Balaji temple, the goal of replicating tirupati
seems an exact fit. The local devotees of Lord Balaji( who could not travel to Tirupati) can get the similar feeling visiting Sri balaji temple. Their support ensures the survival of the organization.
Goal clarity: The organization has clarity in its goals. It does not sacrifice authenticity for
cost/convenience. One of the examples to support this is the supply of flowers and other inventory from Bangalore and Mumbai to continue the seva service throughout the year amidst different seasons.
Goal agreement: The goal agreement of the Balaji temple is easily evaluated through the informal
behavior of the organization members. The dharmakartha when he is present in ahmedabad, stays in the temple itself, till the performance of thefinal archana and the nightly closing pooja (performed in the night before the doors of Lord Balajis room are closed before the next days darshan). Sri Balaji temple being an informal organization does not have a structured formalized system where the objectives of the organization are explicitly mentioned. But through their repertoire, the members in the organization show their understanding of their purpose of the organization. Since its inception in 2003, the temple has been carrying its day to day service in line with the current mission. Problems Identified: The human resources and the financial resources are appropriate to carry out the current goals of the organization. But when it comes to expanding the purpose of the organization, the future mission of the temple as already mentioned would demand not only expanding the organization but also obtaining sufficient funds so that the normal operations of the temple are unhindered.
Moreover, all the units in the temple right from committee members to Poojaris align and have understood the present goals of the organization. But when purpose of the organization is expanded to include more service, the same has to be communicated to the internal stakeholders to align their goals with the new organization goals.
simple. The executive committee members including the dharmakartha meet only during intermittent times to discuss the issues and future plans. The office authorities take care of
the routine functions and manage services like prashadam, receive donations and control the security personnel.
Pujaris
Security personals
The
dharmakartha would be
available in
ahmedabad only few days in a month and the meetings are held occasionally without any
schedule as and when issues or need comes up. As a result there are no personnel with formal responsibility who can take up the daily task to keep things moving. Any new issue arising has to wait for the committee members to discuss and decide. The temple does not have a formal budgetary system in place.
3. DIAGNOSING RELATIONSHIPS:
The various relationships among the different units of the temple can be studied from the tabulation below. DEPENDENCE WITH ORGANIZATIONAL Committee ENTITIES
& Poojaris
Office Officials
Security Personnnel
Dharmakartha
Low Dependence Low dependence
Low Dependence
High Interdependence
Inter-dependence
Low dependence
High Dependence
Inter-dependence
High Interdependence
Low dependence
Low Dependence
Low Dependence
High Dependence
High Interdependence
4. DIAGNOSING NEEDS:
The reward system in temples is way different from that of a formal organization. The Poojaris have chosen to study Vedas and have obtained a degree in the same. The major needs for them would be the sense of belongingness, inter personal relationship and working conditions.
5. DIAGNOSING LEADERSHIP:
The style of the top management group is more task-oriented. It is less relationship oriented. The management is concerned about achieving its goals of replicating Tirupati temple in every aspect possible. They have not really given a thought to representative membership etc.
2. Though there is no formal budgetary control in place, the information about the present methods of controlling funds would help gauge the efficiency of the system and future requirements if any.
3. The details of the meetings held between committee members if known can help identify the interdependency between them. It can also be useful to identify any gaps or dissatisfaction among them.
EXHIBIT 1: THE MODEL OF TIRUPATI TEMPLE REPLICATED IN SRI BALAJI TEMPLE, AHMEDABAD
Exhibit 2: Display details regarding the services offered to devotees to visit Tirupati
Arivazhagan G.D: yes sir, pretty much. Sir, last time a friend of mine brought me to the temple and thats how i came to know about it. Do you do any advertisements to promote the visibility of Sri balaji temple? Mr. Kollipara Subbarayadu: See, we are not a commercial organization. We think very judiciously for every penny that we spend. We thought that spending on advertisements is unnecessary at this stage. Since, our current followers/visitors are good in number for the size we are operating at. But, i think we have good visibility, any gujarati auto wala can guide yo to Sri Balaji temple. We are also listed in Divya Bharathis Fifty monuments in Gujarat which sold aroung 2,50,000 copies worldwide. Rajesh Pentakota: yes sir that explains a lot of things. Sir, how is the local Govt. Support for this noble cause? Mr. Kollipara Subbarayadu: Very Very supportive. We got this land at a very subsidised price and we cant ask for more. We are doing this for a divine cause and have support of everyone. Rajesh Pentakota: Sir, Do you have any short term and long term plans for the temple? Mr. Kollipara Subbarayadu: yes yes. In the short-run we have several issues to take care of. The accommodation to the pundits from TTD and fund management should be more standardised. In the long run we plan to cultivate our own Flowers and Tulsi plants for our daily pujas. Flowers are a rare commodity here at Ahmadabad. We order flowers and tulsi leaves from Bangalore via air transport for major festivals like Brahmotsavas or Dasharaa, which increases our costs to abnormal levels. We, would also like to offer help to the poor people by forming old age homes, offering free rice, medical facilities or education, because we believe that service to man is service to god. Arivazhagan G.D: Thank you Sir, for sparing some time for us, it was nice meeting you. Mr. Kollipara Subbarayadu: My pleasure.