MCC Fleet Manuals

FLEET MANUAL
TABLE OF CONTENTS
INTRO TO FLEET DEALERSHIP & WARRANTY

ASC WARRANTY.................................................... 57
DRIVENFLEET......................................................... 1 CAR ADVISE............................................................ 59
FLEET CERTIFICATION......................................... 2 DRIVETIME.............................................................. 61
FLEET SEGMENTATION........................................ 3 INTERSTATE........................................................... 63
FLEET TERMS......................................................... 4 PMC WARRANTY.................................................... 65
PWI........................................................................... 67
NATIONAL FLEETS SILVERROCK...........................................................

UBER........................................................................
69
71
FLEET MANAGEMENT
ARI............................................................................. 7
DONLEN..................................................................... 9
ELEMENT................................................................ 11
RESOURCES
FLEET TRANSACTION SOP................................ 75
EMKAY...................................................................... 13 AUTO INTEGRATE SOP....................................... 76
ENTERPRISE FLEET MGMT................................. 15 DRIVENFLEET DIRECTORY................................. 77
FLEET RESPONSE................................................ 17
FUELMAN............................................................... 19
LEASE PLAN........................................................... 21
MERCHANTS FLEET........................................ 23
MIKE ALBERT.......................................................... 25
UNION LEASING................................................... 27
VOYAGER................................................................. 29
WEX.......................................................................... 31
WHEELS, INC.......................................................... 33
RENTAL
AVIS.......................................................................... 35
ENTERPRISE CAR SALES.................................... 37
ENTERPRISE RENT-A-CAR................................... 39
HERTZ RENT-A-CAR.............................................. 41
SIXT RENT-A-CAR.................................................. 43
PRIVATE & GOVERNMENT

AT&T......................................................................... 45
CARSTAR................................................................ 47
GSA........................................................................... 49
PTI............................................................................ 51
SERVICE KING....................................................... 53
US POSTAL SERVICE............................................ 55
INTRO TO FLEET
DRIVENFLEET
WHAT IS DRIVENFLEET?
DrivenFleet is the department within DrivenBrands responsible for establishing, developing and maintaining
relationships with national fleet partners. DrivenFleet is segmented into 5 distinct groups, known as verticals.
Below is an illustration of the different verticals within DrivenFleet.
FLEET MANAGEMENT RENTAL
PRIVATE & GOVENRMENT DEALERSHIP & WARRANTY CANADA
WHY DO FLEET?
MORE WORK MORE OPPORTUNITIES
Fleets tend to bring in work throughout Drivers have personal vehicles that need
the year, which will keep your technicians service too. Through great service and
busy on a regular basis. incentive programs, you can earn their
business as a retail customer.
MORE ATTENTION MORE PROFIT

A busy shop is more appealing and will Fleets will help drive your bottom line
help attract new customers. through incremental growth. When it
comes to fleet, it’s all about volume.
1
FLEET CERTIFICATION
WHAT IS FLEET CERTIFICATION?

Fleet certification is the foundation of the fleet program at Meineke. This program ensures that national fleets
are referred to centers capable of providing excellent service. Certified centers can expect an increase in national
fleet referrals, and take advantage of exclusive benefits.
CERTIFIED VS NON-CERTIFIED
38%
HIGHER
8%
HIGHER
TOTAL SALES REPAIR ORDERS
PROGRAM BENEFITS
CENTRAL BILL FLOAT MAF REDUCTION
Certified centers are paid by Meineke Certified centers pay a reduced 3%
within 3 weeks for central billed invoices. MAF fee for all national fleet invoices.
PROGRAM REQUIREMENTS
CURRENT A/R FLEET TRAINING
Centers must in good standing with Centers must complete online tutorials
Meineke to be eligible for and maintain pertaining to fleet transaction processing
their certification status. to be eligible for certification.
ALIGNMENT EQUIPEMENT STAR RATING

Centers must have alignment equipment Centers must have a 3 star rating or higher
to be eligible for and maintain their certi- in order to be eligible for and maintain
fication status. their certification status.
Interested in fleet certification? Email drivenfleet@drivenbrands.com to find out if your center is eligible and/or for more information
about this program.
2
FLEET SEGMENTATION
PREMIER & CHOICE FLEETS

DrivenFleet has segmented national fleet partnerships into two categories: Premier Fleets and Choice Fleets.
Premier Fleets consist of fleet management and aftermarket warranty companies. Choice Fleets consist of
rental car companies and larger private and government organizations. While Choice Fleets are optional,
Fleet Certified centers are required to service Premier Fleets.
PREMIER FLEET BREAKDOWN
1.8
SERVICES PER
$270 AVERAGE REPAIR
1:1
FLEET TO RETAIL
TICKET ORDER EQUIVELANCY
PREMIER FLEETS CHOICE FLEETS

CENTRALIZED DECENTRALIZED
Premier Fleets refer drivers to centers that Choice Fleets are location specific, and
participate in their network. make decisions at the local or regional
level.
HIGHER ARO IMMEDIATE IMPACT

Premier Fleets tend to do a broader range Choice Fleets often have an immediate
of maintenance and repair services, which impact, driving a high volume of cars.
leads to a higher ARO.
REQUIRED OPTIONAL
In order to grow this segment of business While we would like Fleet Certified centers
across the brand, Fleet Certified centers are to take advantage of every partnership,
required to service Premier Fleets. Choice Fleets are optional.
TOP PREMIER FLEETS TOP CHOICE FLEETS
3
FLEET TERMS
OPERATIONAL TERMS
AUTO INTEGRATE
Auto Integrate is an online portal integrated used to process authorization for Car Advise, Donlen, Em-
kay and Enterprise Fleet Management. For centers using M.Key, this feature is integrated in your POS.
Check out the Auto Integrate SOP for more information, or click here to watch a short tutorial. Be on
the lookout for communications from DrivenFleet as other national fleets adopt Auto Integrate.
DIRECTIVES
Directives provide vital information for each national fleet, including guidelines, pricing and how to
process invoices for payment. Please review the national fleet’s directive before you start service. For
centers using M.Key, directives can be accessed through the Web Link tab in your POS.
FLEET COMPANY FIELD

The Fleet Company field is a drop-down field in M.Key used to identify national fleets. This ensures the
correct national fleet is billed and allows DrivenFleet to evaluate progress for each account. Check out
the Fleet Transaction SOP for more information, or click here to watch a short tutorial.
BILLING TERMS
CENTRAL BILL
National fleets classified as central bill submit payment to Meineke. So, payment for central billed invoices
will come from Meineke. Be sure to email central billed invoices to fleet meineke@meineke.com. Failure
to email invoices to this address will result in non-payment.
DIRECT PAY
National fleets classified as direct pay submit payment to the franchisee. Depending on the fleet,
payment may be processed at the time of service or deferred. It is important to follow the fleet’s
directive to ensure invoices are processed correctly.
If an authorization number or PO number is required, be sure to include this information on the invoice. Failure to include this information
may result in delayed or non-payment.
4
NATIONAL FLEETS
ARI
ACCOUNT OVERVIEW
PHONE FLEET COMPANY PAYMENT
(800) 227-2273 ARI Direct Pay
LOGO VERTICAL SEGMENTATION

Fleet Management P Premier Fleet
STEP BY STEP DIRECTIONS

GREET THE DRIVER BUILD YOUR ESTIMATE
1 Greet the driver and determine the
reason for their visit. The driver should
2 Build your estimate based on the driver’s
reason, services reflected on the voucher
provide a voucher or card upon arrival. and/or the manufacturer’s recommenda-
tions.
VISIT PARTNER CONNECT GET AUTHORIZATION

3 Visit aripartnerconnect.com and enter
your center’s login info. If you’re not
4 Enter the required information and
submit your services for authorization.
familiar with Partner Connect, please
review the directive for ARI.
PERFORM REPAIRS PROCESS PAYMENT

5 Perform approved repairs. If additional
repairs are needed, please add these
6 Once repairs are completed, process
the invoice in your POS and close the
items to your estimate, update the repair repair order in Partner Connect. Have the
order in Partner Connect and resubmit invoice in hand in order to enter required
for authorization. information in Partner Connect.
7
ARI
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, ARI assesses a 10% rebate after the invoice is processed.
Please follow menu pricing for select services listed in the directive. Otherwise, please charge standard
retail rates. Do not charge for shop supplies or assess waste fees. Instead, itemize specific materials used.
FREQUENTLY ASKED QUESTIONS

Q: What’s Partner Connect?
A: Partner Connect is an online portal used to process authorization for ARI. Centers are no longer required to
call ARI for authorization.
Q: How do I register for Partner Connect?

A: First, visit wwwaripartnerconnect.com. If your center is already enrolled in ARI’s network, click the Recently
Enrolled? Register Here. If your center is not enrolled in ARI’s network, please email drivenfleet@driven-
brands.com for more information on enrollment.
Q: What if I’m not enrolled and a customer comes in for service?

A: If you’re not enrolled in ARI’s network and a customer comes in for service, please call ARI. A representative
will be able to help. Do not turn away the customer.
This reference guide is not intended to replace the directive. Please visit Dealer Access to view the entire directive for this account. Don’t
know how to get to Dealer Access? Click on the Web Link tab in M.Key or enter intranet.meineke.com in your web browser to visit Dealer
Access. Please email questions to drivenfleet@drivenbrands.com.
8
DONLEN
ACCOUNT OVERVIEW
(800) 323-1483 Donlen Central Bill


GREET THE DRIVER SEARCH & VERIFY
2 Before building your estimate, enter the
VIN and confirm the vehicle is active by
provide a card upon arrival. clicking the Search & Verify button in
your POS.
BUILD YOUR ESTIMATE GET AUTHORIZATION

3 Build your estimate based on the driv-
er’s reasons and/or the manufacturer’s
4 Click the Fleet Status button, fill out the
required information and click Request
recommendations. Fleet Approval button.

6 Once repairs are completed, process the
invoice in your POS. Email the invoice
items to your estimate and resubmit for to fleetmeineke@meineke.com to be
authorization. processed for payment.
For centers using VAST, please use Auto Integrate’s online portal to process authorization. Please email drivenfleet@drivenbrands.com if
you’re not familiar with how to process authorization through the online portal.
9
DONLEN
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Donlen assesses a 12% rebate after the invoice is
processed. Please charge standard retail rates. Do not charge for shop supplies or assess waste fees.
Instead, itemize specific materials used.

Q: How do I register for Auto Integrate?
A: For center using M.Key, there’s no registration required in order to use Auto Integrate. For centers using VAST,
please contact the account manager for more information on how to get set up.
Q: What if there’s a technical issue with Auto Integrate?

A: If there’s a technical issue with your POS and you’re unable to process authorization through Auto
Integrate, please contact M.Key support. If support is unable to fix the issue within a few minutes,
please call Donlen for authorization.
Q: Do all national fleet process authorization through Auto Integrate?

A: No, CarAdvise, Donlen, Emkay, and Enterprise Fleet Management are the only national fleets that process
authorization through Auto Integrate at this time.
10
ELEMENT
ACCOUNT OVERVIEW
(800) 638-7900 Element Direct Pay


1 Greet the driver and determine the reason
for their visit. The driver should provide a
card upon arrival. Be sure there’s a wrench recommendations.
icon on the card.
GET AUTHORIZATION PERFORM REPAIRS

3 If the services are below the card limit, get
authorization from the driver. If services
repairs are needed, update your estimate
exceed the card limit, review the directive and follow guidelines for authorization.
for more information.
PROCESS PAYMENT
invoice in your POS. Visit Interactive for
Suppliers at supplier.elementfleet.com
to process payment.
Please email drivenfleet@drivenbrands.com if your center isn’t familiar with Interactive for Suppliers.
11
ELEMENT
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Element assesses a 15% rebate after the invoice is
processed. Please follow menu pricing for select services listed in the directive. Otherwise, please
charge standard retail rates. Do not charge for shop supplies or assess waste fees. Instead, itemize
specific materials used.

Q: What’s Interactive for Suppliers
A: Interactive for Suppliers is Element’s online portal. Similar to ARI’s Partner Connect, Interactive for Supplier
is used to process authorization for services that exceed the driver’s card limit, and process repairs for payment.
Q: What if the driver’s card doesn’t have a wrench icon?

A: If the driver’s card doesn’t have a wrench icon, please call Element to confirm if the vehicle is part of their
maintenance program. If vehicle is not part of their maintenance program, the driver will need to provide
another form of payment.
Q: What’s the difference between a green card and blue card?

A: If the driver provides a green card and services exceed the card limit, authorization must be processed
through Interactive for Suppliers. If the driver provides a blue card and services exceed the card limit, the
driver will need to receive authorization from his/her supervisor.
12
EMKAY
ACCOUNT OVERVIEW
(800) 621-2001 Emkay Central Bill


your POS.


13
EMKAY
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Emkay assesses a 12% rebate after the invoice is
processed. Please charge standard retail rates. Do not charge for shop supplies or assess waste fees.


please call Emkay for authorization.

14
ENTERPRISE FLEET MGMT
ACCOUNT OVERVIEW
(800) 325-8838 Enterprise Fleet Mgmt Central Bill


your POS.


15
ENTERPRISE FLEET MGMT
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Enterprise Fleet Management assesses a 10% rebate
after the invoice is processed. Please follow menu pricing for select services listed in the directive.
Otherwise, please charge standard retail rates. Do not charge for shop supplies or assess waste fees.


please call Enterprise Fleet Management for authorization.

16
FLEET RESPONSE
ACCOUNT OVERVIEW
(800) 338-0619 Fleet Response Central Bill

Fleet Management C Choice Fleet

provide a service brochure upon arrival. recommendations.

3 Authorization is required for services not
listed on the brochure and/or services
that exceed the pre-authorized amount and follow guidelines for authorization.
listed on the brochure.
PROCESS PAYMENT
to fleetmeineke@meineke.com to be
processed for payment. Please include
the PO number, if provided.
17
FLEET RESPONSE
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Fleet Response assesses a 12% rebate after the invoice
is processed. Please charge standard retail rates. Do not charge for shop supplies or assess waste fees.

Q: Do I need a PO number for pre-authorized services?
A: No, you don’t need a PO number for services listed on the service brochure and/or services within the
pre-authorized limit.
Q: What if the driver says their company is tax exempt, but doesn’t have documentation?
A: If the driver claims their company is tax exempt, but doesn’t have documentation, call Fleet Response
to confirm whether the company is tax exempt.
18
FUELMAN
ACCOUNT OVERVIEW
(866) 211-3320 Fuelman Central Bill


provide a card upon arrival. recommendations.

3 Call Fuelman to determine card limit and
for authorization. Services that exceed
$1,000 will require approval from fleet and follow guidelines for authorization.
manager.
PROCESS PAYMENT
processed for payment. Please include
the approval code provided by Fuelman.
19
FUELMAN
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Fuelman assesses a 7% rebate after the invoice is
processed. Please charge standard retail rates.

Q: What is an approval code?
A: The approval code is similar to a PO number or authorization number. Please enter this number in the PO
number field in your POS.
Q: Do I have authorization if the services fall within the card’s limit?

A: No, you must call Fuelman for final authorization, even if the services do not exceed the card’s limit.
Failure to get final authorization may result in non-payment.
Q: What if the driver doesn’t want to provide their PIN?

A: Fuelman requires the driver’s PIN for final authorization. If the driver doesn’t want to give this
information to you, please have him or her provide this information to Fuelman over the phone.
20
LEASE PLAN
ACCOUNT OVERVIEW
(800) 477-2211 Lease Plan Direct Pay


service card upon arrival. recommendations.
VISIT eREPAIR GET AUTHORIZATION

3 Visit erepair.leaseplan.com and enter
your center’s login info. If you’re not
4 Enter the required information in
eRepair and submit your services for
familiar with eRepair, please review the authorization. Please include reason for
directive for Lease Plan. recommendations, if prompted.

5 Perform approved repairs. If additional 6 Once repairs are completed, process the
invoice in your POS and close the repair
items to your estimate, update the order in eRepair.
repair order in eRepair and resubmit for
authorization.
21
LEASE PLAN
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Lease Plan assesses a 12% rebate after the invoice
is processed. Please charge standard retail rates on all services. Do not charge for shop supplies or
assess waste fees. Instead, itemize specific materials used.

Q: What if eRepair won’t open?
A: If you’re using Google Chrome as your web browser, you may have trouble opening eRepair. Try using Explorer
or Firefox. If you’re still having trouble, please call Lease Plan.
Q: What do I use for an invoice number when submitting authorization in eRepair?

A: Since the invoice won’t be processed until authorization is received and repairs completed, enter the
estimate ID in the invoice field when submitting services for authorization in eRepair.
22
MERCHANTS FLEET
ACCOUNT OVERVIEW
(877) 870-4999 Merchants Fleet Central Bill


service card upon arrival. recommendations.

3 Driver pre-approved up to $100.00. If
services exceed $100.00, please call
Merchants Leasing for approval. and follow guidelines for authorization.
PERFORM REPAIRS
processed for payment.
23
MERCHANTS FLEET
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for select services listed in the directive. Please charge standard retail rates
for services not listed. Do not charge for shop supplies or assess waste fees. Instead, itemize specific
materials used.

A: No, you don’t need to provide a PO number if the total invoice is less than $100.00.
24
MIKE ALBERT
ACCOUNT OVERVIEW
(800) 886-2086 Mike Albert Central Bill


service booklet or card upon arrival. recommendations.

3 Service outlined in the driver’s booklet or
those that don’t exceed the card limit, do
not require authorization. For services not and follow guidelines for authorization.
listed or exceeding the card limit, please
call Mike Albert for authorization.
PERFORM REPAIRS
25
MIKE ALBERT
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Mike Albert Leasing assesses a 10% rebate after the
invoice is processed. Please follow menu pricing for select services listed in the directive. Otherwise,
please charge standard retail rates. Do not charge for shop supplies or assess waste fees. Instead,
itemize specific materials used.

A: Yes, there should be a PO number on the driver’s service booklet for pre-approved services. If the driver provides
a maintenance card and services are under the card limit, please use the card number as the PO number.
26
UNION LEASING
ACCOUNT OVERVIEW
(847) 240-1500 Union Leasing Central Bill


card upon arrival. recommendations.

3 Service that don’t exceed the card limit,
don’t require authorization. For services
that exceed the card limit, please call and follow guidelines for authorization.
Union Leasing for authorization.
PERFORM REPAIRS
27
UNION LEASING
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Union Leasing assesses a 10% rebate after the invoice
is processed. Please follow menu pricing for select services listed in the directive. Otherwise, please
charge standard retail rates. Do not charge for shop supplies or assess waste fees. Instead, itemize
specific materials used.

A: No, you don’t need to provide a PO number if the total amount of the invoice doesn’t exceed the driver’s card
limit.
28
VOYAGER
ACCOUNT OVERVIEW
(866) 842-5608 Voyager Direct Pay


GREET THE DRIVER ENROLL
2 If your center is not set up to process the
Voyager card, you will need to contact
card upon arrival. Voyager to get set up. Please see the
directive for more information.

4 Get authorization from the driver.
recommendations.

invoice in your POS. Call Voyager or visit
and follow guidelines for authorization. www.merchantcommanderonline.com
to process payment.
29
VOYAGER
PRICING OVERVIEW
DISCOUNTS
Similar to fleet management companies, Voyager assesses a 3.5% rebate after the invoice is pro-
cessed. Please charge standard retail rates. Additional fees from your merchant service provider may
be assessed if the card is processed through your terminal.

Q: Can I process the card through my credit card terminal?
A: It will depend on your merchant service provider. Please contact your merchant service provider to determine if
your terminal is capable of processing the Voyager card.
Q: When should I expect payment from Voyager?
A: After the invoice is processed, payment is provided via direct deposit the following week.
Q: What if the card doesn’t have sufficient funds?
A: If services are not approved due to insufficient funds, see if a portion of services can be approved. The driver will
be responsible for the remaining amount not covered by Voyager.
30
WEX
ACCOUNT OVERVIEW
(800) 886-2086 WEX Direct Pay


WEX card, you will need to contact your
card upon arrival. merchant service provider to get set up.

4 The driver can approve services below
$100.00. For services that exceed $100.00,
recommendations. call WEX to determine if card has sufficient
funds.

invoice in your POS. Process payment
and follow guidelines for authorization. through your credit card terminal.
31
WEX
PRICING OVERVIEW
DISCOUNTS
Similar to fleet management companies, WEX assesses a 3% rebate after the invoice is processed. Please
charge standard retail rates. Additional fees from your merchant service provider may be assessed.

Q: What if my merchant service provider doesn’t support WEX?
A: If your merchant service provider doesn’t support WEX, you won’t be able to process the card through your
terminal. For non-GSA transactions, please have the driver provide another form of payment if you can’t process
the card through your terminal. For GSA transactions, please refer to the GSA directive.
32
WHEELS INC
ACCOUNT OVERVIEW
(800) 477-2211 Wheels, Inc. Direct Pay


for their visit. The driver should provide
their MAP Passport (booklet) upon arrival. recommendations.

3 Call Wheels for authorization. Failure
to call for authorization will result in
non-payment. and follow guidelines for authorization.
PROCESS PAYMENT
the invoice in your POS. Call Wheels to
process payment over the phone.
33
WHEELS INC
PRICING OVERVIEW
DISCOUNTS
Similar to other fleet management companies, Wheels assesses a 15% rebate after the invoice is
processed for in-network centers. Please charge standard retail rates on all services. Do not charge for
shop supplies or assess waste fees. Instead, itemize specific materials used.

Q: What if the driver doesn’t have a MAP Passport?
A: If the driver doesn’t have a MAP Passport, please contact Wheels for assistance. If the vehicle is not under
the Wheels maintenance program, the driver will need to provide another form of payment.
Q: What’s the difference between in-network and out-of-network?
A: Centers considered in-network receive referrals from Wheels, whereas out-of-network centers do not receive
referrals from Wheels. While in-network centers are assessed a rebate, these centers typically receive more
business due to referrals.
34
AVIS
ACCOUNT OVERVIEW
Contact Local Branch Avis Direct Pay

Rental C Choice Fleet

for their visit. Confirm the driver’s key tag
has an Avis logo. recommendations.

3 Call the local Avis maintenance center for
authorization. Failure to call for authori-
zation will result in non-payment. and follow guidelines for authorization.
PROCESS PAYMENT
invoice in your POS. Email the invoice to
avisbudget.invoice@acsap-it.com to
be processed for payment.
35
AVIS
PRICING OVERVIEW
DISCOUNTS
retail rates.

Q: Can the local branch approve repairs if the maintenance manager is unavailable?
A: No, the maintenance manager must approve all repairs. Failure to receive authorization from the
maintenance center will result in non-payment. If you’re having trouble connecting with the maintenance
manager, please inform the local branch.
Q: How long does it take for payment to be processed?

A: Payment is usually processed in 30 days. If you have not received payment for a submitted invoice
after 30 days, please follow up with the maintenance manager. If you do not receive a response from the
maintenance manager, please follow up with the local branch.
Access. Please email questions to drivenfleet@drivenbrands.com. .
36
ENTERPRISE CAR SALES
ACCOUNT OVERVIEW
Contact Local Branch Enterprise Car Sales Direct Pay


has an Enterprise logo. recommendations.

3 Please review directive. Authorization is
required for services not listed in blue.
Please contact the Maintenance Operations and follow guidelines for authorization.
Support Center for authorization.
PROCESS PAYMENT
the Maintenance Operations Support
Center to process for payment.
36
ENTERPRISE CAR SALES
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for select services listed in the directive. Otherwise, please provide a 10%
discount for all other services. Labor rates are set to specific areas. Please review the directive for
more details.

Q: Can the local branch approve repairs if the Maintenance Operations Support Center is unavailable?
A: No, the Maintenance Operations Support Center must approve all repairs. Failure to receive authorization
from repair center will result in non-payment. If you’re having trouble connecting with the support center,
please inform the local branch.

after 30 days, please follow up with the Maintenance Operations Support Center. If you do not receive a
response from the support center, please follow up with the local branch.
Q: What if I’m told to use Auto Integrate to process authorization?

A: In 2019, Enterprise Rent-a-Car will transition to Auto Integrate to process authorization. Do not use Auto
Integrate unless notified by DrivenFleet and/or Enterprise Rent-a-Car. DrivenFleet will provided updated
guidelines to centers as these changes take effect.
37
ENTERPRISE RENT-A-CAR
ACCOUNT OVERVIEW
Contact Local Branch Enterprise Rent-a-Car Direct Pay


has an Enterprise logo. recommendations.

3 Please review directive. Authorization is
required for services not listed in blue.
Please contact the Maintenance Operations and follow guidelines for authorization.
Support Center for authorization.
PROCESS PAYMENT
Maintenance Operations Support Center
to process for payment.
39
ENTERPRISE RENT-A-CAR
PRICING OVERVIEW
DISCOUNTS
more details.

Q: Can the local branch approve repairs if the Maintenance Operations Support Center is unavailable?
A: No, the Maintenance Operations Support Center must approve all repairs. Failure to receive authorization
from repair center will result in non-payment. If you’re having trouble connecting with the support center,
please inform the local branch.

after 30 days, please follow up with the Maintenance Operations Support Center. If you do not receive a
response from the support center, please follow up with the local branch.

A: In 2019, Enterprise Rent-a-Car will transition to Auto Integrate to process authorization. Do not use Auto
Integrate unless notified by DrivenFleet and/or Enterprise Rent-a-Car. DrivenFleet will provided updated
40
HERTZ RENT-A-CAR
ACCOUNT OVERVIEW
(877) 584-3848 Hertz Rent-a-Car Direct Pay


has an Hertz logo. recommendations.

3 Call the local maintenance manager for
PROCESS PAYMENT
to the maintenance manager to process
payment.
41
HERTZ RENT-A-CAR
PRICING OVERVIEW
DISCOUNTS
more details.

Q: Can the local branch approve repairs if the maintenance manager is unavailable?
A: No, the maintenance manager must approve all repairs. Failure to receive authorization
from the maintenance manager will result in non-payment. If you’re having trouble connecting with the
support center, please inform the local branch.

after 75 days, please follow up with the maintenance manager. If you do not receive a
response from the maintenance manager, please follow up with the local branch.

A: In 2019, Hertz Rent-a-Car will transition to Auto Integrate to process authorization. Do not use Auto
Integrate unless notified by DrivenFleet and/or Hertz Rent-a-Car. DrivenFleet will provided updated
42
SIXT RENT-A-CAR
ACCOUNT OVERVIEW
(877) 584-3848 Sixt Rent-a-Car Central Bill


has a Sixt logo. recommendations.

3 Call Mark Lipinski at (786) 972-7119 for
PROCESS PAYMENT
43
SIXT RENT-A-CAR
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for select services listed in the directive. Tires should be priced at cost
plus 25%. Please provide a 5% discount on batteries and 10% discount for all other services. Labor
rates are set to specific areas. Please review the directive for more details.

Q: Can the local branch approve repairs if Mark Lipinski is unavailable?
A: No, Mark Lipinski must approve all repairs. Failure to receive authorization from Mark Lipinski will result
in non-payment. If you’re having trouble connecting with Mark Lipinski, please inform the local branch.
44
AT&T
ACCOUNT OVERVIEW
(888) 254-5355 AT&T Direct Pay

Private & Government C Choice Fleet

reason for their visit. There should be an
2 Before building your estimate, be sure
your center is enrolled in AT&T system.
AT&T decal present on the vehicle. Please review the directive for more
information about this process.

4 Call AT&T for authorization. All services
must be entered into AT&T’s online portal
recommendations. called eFOSS. Please review the directive
for more information.

the invoice in your POS. Payment can
and follow guidelines for authorization. be processed by credit card or check,
depending on your preference.
45
AT&T
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for select services listed in the directive. Labor rates are set to specific
areas. Please review the directive for more details.

Q: Can I enroll in AT&T’s system after I perform service?
A: No, you must be enrolled in AT&T’s system before you can provide service for AT&T. Failure to enroll will
result in non-payment. Please review the directive for more information on the enrollment process.
Q: When should I complete a PMI (Preventive Maintenance Inspection)?

A: A PMI (Preventive Maintenance Inspection) should be performed with all oil change services, unless
otherwise directed by AT&T. You will need to submit a completed PMI form to the local AT&T garage. If
you don’t have contact information for the local garage, please ask the driver for this information.

A: Credit card payment is usually processed with 3 to 5 business days. Check payments are processed within
60 days. Please email M34699@att.com or call (888) 254-5355 with questions or concerns about payment.
46
CARSTAR
ACCOUNT OVERVIEW
Contact Local Branch CARSTAR Direct Pay


PICK UP VEHICLE BUILD YOUR ESTIMATE
1 We encourage centers to provide pick up
vehicles from the CARSTAR center, within
2 Build your estimate based upon the
CARSTAR Owner or Manager’s request.
a 5 mile radius. Otherwise, a CARSTAR
Employee will drop off the vehicle.

3 All services must be authorized by the
CARSTAR Owner or Manager.
and follow guidelines for authorization.
PROCESS PAYMENT
invoice in your POS. Payment should be
provided upon completion of services.
47
CARSTAR
PRICING OVERVIEW
DISCOUNTS
retail rates. CARSTAR centers will deduct 10% from the invoice.

Q: Can an employee from the center approve services?
A: No, the owner or manager of the CARSTAR Center must approve all services. Failure to receive proper
authorization may result in non-payment.
Q: Is turnaround time important?

A: Yes, CARSTAR Centers are measured heavily on turn-around time. Therefore, it’s very important to service
and return the vehicle as soon as possible.
48
GSA
ACCOUNT OVERVIEW
(866) 400-0411 GSA Direct Pay


card upon arrival with the GSA logo. recommendations.

3 For services under $100.00, receive
authorization from the driver. For services
that exceed $100.00, please call WEX for and follow guidelines for authorization.
authorization.
PROCESS PAYMENT
invoice in your POS. Process the driver’s
card through your card terminal. If you
cannot process the card, please call WEX
for a one-time MasterCard to process.
Please contact your merchant service provider for more information about processing the WEX card through your credit card terminal.
49
GSA
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for select services listed in the directive. Please charge standard retail
rates for services not listed.

Q: What is WEX?
A: WEX is the fleet card GSA uses to process payment for maintenance and repairs. WEX manages authorization
and provides payment to centers that cannot process the WEX card through their card terminal.
Q: Should I charge tax?

A: No, GSA is a government organization and is tax exempt. You can set up a customer as tax exempt through
the A/R Settings in M.Key.
Q: What is SAM (System for Awards Management) Registration?

A: SAM (System for Awards Management) Registration is a process used by GSA to award services to vendors
that exceed $2,500. Since most maintenance and repair services do not exceed this amount, registration
isn’t necessary. However, registration will give your center greater visibility to GSA. Please review the directive
for more information about SAM Registration.
50
PTI
ACCOUNT OVERVIEW
(877) 626-1266 PTI - Professional Central Bill
Transportation, Inc.


for their visit. There should be a PTI decal
present on the vehicle. recommendations.

3 Call PTI for authorization. Please indicate
your region. If you don’t know your region,
please select the option to speak with a and follow guidelines for authorization.
maintenance coordinator.
PROCESS PAYMENT
51
PTI
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for PM services listed in the directive. Please provide a 5% discount on
batteries and 10% discount for all other services. Do not charge for shop supplies or assess waste
fees. Instead, itemize specific materials used.

Q: Can I use OEM parts?
A: No, use aftermarket parts. OEM parts can be used if aftermarket parts are unavailable.
Q: Can the driver approve services if I’m unable to get authorization over the phone?
A: No, centers must call the number provided for authorization. Failure to receive proper authorization will
result in non-payment.
52
SERVICE KING
ACCOUNT OVERVIEW
Contact Local Branch Service King Direct Pay


PICK UP VEHICLE BUILD YOUR ESTIMATE
1 We encourage centers to provide pick
up vehicles from the Service King center,
2 Build your estimate based upon the Service
King Manager’s request.
within a 5 mile radius. Otherwise, a Service
King Employee will drop off the vehicle.

3 All services must be authorized by the
Service King Manager.
PROCESS PAYMENT
53
SERVICE KING
PRICING OVERVIEW
DISCOUNTS
retail rates. Service King will receive an 8% to 10% rebate on the invoice, depending on total sales for
the month. Please review the directive for more details.

Q: Can an employee from the center approve services?
A: No, the manager of the Service King Center must approve all services. Failure to receive proper
authorization may result in non-payment.
Q: Is turnaround time important?

A: Yes, Service King Centers are measured heavily on turn-around time. Therefore, it’s very important to
service and return the vehicle as soon as possible.
54
US POSTAL SERVICE
ACCOUNT OVERVIEW
Contact Local VMF US Postal Service Direct Pay


CORDINATE WITH VMF ENROLL
1 The local VMF (vehicle repair facility) will
reach out to your center to schedule PM
Voyager card, you will need to contact
and/or repair services. Voyager to get set up. Please see the
directive for more information.
BUILD ESTIMATE PERFORM REPAIRS

3 When the vehicle arrives, build your
estimate based on the VMF’s reason and/
repairs are discovered during the PM
or manufacturer’s recommendations. inspection or repair process, call the VMF
for authorization.
PROCESS PAYMENT
invoice in your POS. The VMF will provide
their Voyager card. Call Voyager at (866)
842-5608 to process payment or visit
www.merchantcommanderonline.com.
55
US POSTAL SERVICE
PRICING OVERVIEW
DISCOUNTS
Please follow menu pricing for PM services listed in the directive. Please provide a 5% discount on
batteries and 10% discount for all other services. Labor rates are negotiated at the local level.

Q: When should a PM be performed?
A: PM inspections are performed twice a year and will be requested by the VMF.
Q: Can I process the Voyager card through my credit card terminal?

A: This depends if the VMF provides a physical card and if your terminal is set up to process the Voyager
card. Please contact your merchant service provider to find out if your terminal can process the Voyager card.
Q: Does the VMF supply parts?

A: Yes, there are times when the VMF will supply parts to complete the repair. Please contact the VMF to find
out if parts will be provided before performing repairs.
56
ASC WARRANTY
ACCOUNT OVERVIEW
(800) 264-5090 ASC Warranty Direct Pay

Dealership P Premier Fleet

GREET THE CUSTOMER BUILD YOUR ESTIMATE
1 Greet the customer and determine the
reason for their visit. They should mention
2 Build your estimate based on the
customer’s reason and/or manufacturer’s
their affiliation with ASC Warranty upon recommendations. Contract holder can
arrival. authorize initial diagnostic.

3 Call ASC Warranty for authorization. The
customer is responsible for shop fees,
non-authorized repairs and sales tax. and follow guidelines for authorization.
PROCESS PAYMENT
claims@ascwarranty.com to be processed
for payment. You should receive credit card
payment within 24 hours.
57
ASC WARRANTY
PRICING OVERVIEW
DISCOUNTS
Parts pricing is list minus 10% discount. The list price should be agreed upon by center and the claims
adjuster utilizing benchmark suppliers such as Auto Zone or Advance. Labor rate is $90/HR.

Q: Can I put repairs non-authorized repairs on the same invoice and split payment?
A: No, repairs approved by the customer, but not authorized by Interstate, need to go on a separate invoice.
This includes non-authorized maintenance services.
Q: For repairs not authorized by ASC Warranty, how much do I charge the customer?
A: This is entirely up to you. We recommend that you provide a discount in order to keep the business at your
center.
58
CARADVISE
ACCOUNT OVERVIEW
(844) 923-8473 CarAdvise Direct Pay


for their visit. They should mention their
affiliation with CarAdvise or show their clicking the Search & Verify button in
membership card upon arrival. your POS.


invoice in your POS. Call CarAdvise to
items to your estimate and resubmit for receive credit card payment.
authorization.
59
CARADVISE
PRICING OVERVIEW
DISCOUNTS
Similar to fleet management companies, CarAdvise assesses a 12% rebate after the invoice is processed.
Please follow menu pricing for select services listed in the directive. Otherwise, charge standard retail
rates.

please call CarAdvise for authorization.
A: No, Car Advise, Donlen, Emkay and Enterprise Fleet Management are the only national fleets that process
authorization through Auto Integrate at this time. We will let centers know if this changes.
Q: Do I need to email the invoice to Meineke corporate?
A: No, this is a direct bill account. CarAdvise will provide credit payment over the phone.
60
DRIVETIME
ACCOUNT OVERVIEW
(877) 788- 6973 DriveTime Direct Pay

Dealership & Warranty C Choice Fleet

for their visit. The driver should mention
2 Build your estimate. For repair times,
please use Mitchell or All Data. Part
their affiliation with DriveTime pricing must match walk-in rate for
Advanced Auto Parts. Include $50 fee if
diagnosis performed.
3 Call DriveTime for authorization.
Failure to get authorization will result in
non-payment. and follow guidelines for authorization.
PROCESS PAYMENT
rm-repairinvoices@drivetime.com to
be processed for payment.
61
DRIVETIME
PRICING OVERVIEW
DISCOUNTS
Parts pricing should not exceed walk-in price from Advance Auto Parts, unless a part is ordered from
the dealership. If the part is from the dealership, please charge the list price. Labor rates for DriveTime
are negotiated at the local level. The rate is typically $75 to $80 per hour. Please refer to your vendor
agreement for more details.

Q: Do I have to order parts from Advanced Auto Parts?
A: No, you can purchase parts from any vendor. However, we recommend that you use the lowest cost
vendor. Be sure that all parts meet or exceed manufacture specifications.
Q: What if the part price is cost prohibitive?

A: If the part is cost prohibitive or not profitable, please talk with DriveTime about increasing the price of the part
or providing the part.
Q: How long does it take to process payment?

A: Payment is usually processed in 30 days. If you do not receive payment for a submitted invoice
after 30 days, please follow up with the billing department. If you do not receive a response from the
billing department, please follow up with the local branch.
62
INTERSTATE
ACCOUNT OVERVIEW
(800) 526-0929 Interstate National Direct Pay
Dealer Services


reasons and/or the manufacturer’s rec-
their affiliation with Interstate upon arrival. ommendations. For repair times, please
use All Data.

3 Call Interstate for authorization. Collect
deductible from customer, if required.
The customer is responsible for repairs and follow guidelines for authorization.
not authorized by Interstate.
PROCESS PAYMENT
to claimspayables@inds.com to be
63
INTERSTATE
PRICING OVERVIEW
DISCOUNTS
Parts price should be list price minus 10% discount. For labor rate, please charge standard retail rate.

Q: How do I know if a customer is required to pay a deductible?
A: When you contact Interstate for authorization, the representative will let you know if a deductible is
required. If a deductible is required, we strongly encourage you to collect this before performing
authorized repairs.
Q: Can I put repairs non-authorized repairs on the same invoice and split payment?
A: No, repairs approved by the customer, but not authorized by Interstate, need to go on a separate invoice.
Q: For repairs not authorized by Interstate, how much do I charge the customer?
center.
64
PROTECT MY CAR
ACCOUNT OVERVIEW
(888) 964-6771 PMC - Protect My Car Direct Pay


reasons and/or the manufacturer’s rec-
their affiliation with Protect My Car upon ommendations. For extensive diagnostic
arrival. or teardown, please review the directive.

3 Call Protect My Car with required info for
authorization. Collect deductible from
customer, if required. The customer is and follow guidelines for authorization.
responsible for non-authorized repairs,
shop fees and sales tax.
PROCESS PAYMENT
with required info to claims@uscgcorp.
com to be processed for payment.
65
PROTECT MY CAR
PRICING OVERVIEW
DISCOUNTS
Parts pricing is based on local market rates. Protect My Car reserves the right to provide the part when
necessary. The labor rate is $95/HR.

Q: What is required information?
A: Centers must have certain information at-hand before contact Protect My Car for authorization. Also, centers
must have certain information on the invoice in order for Protect My Car to process for payment. Please
review the directive for more details.

A: Payment is usually processed in 24 to 48 hours from the time the invoice is received. Protect My Car will
provide credit card payment over the phone.
Q: For repairs not authorized by Protect My Car, how much do I charge the customer?
A: Please provide the discounted labor rate to the customer. The parts pricing is at the center’s discretion.
66
PWI
ACCOUNT OVERVIEW
(800) 334-4841 PWI - Preferred Direct Pay
Warranty, Inc.


2 Complete the Repair Shop Checklist
and build your estimate based upon the
their affiliation with PWC upon arrival. customer’s reason and/or manufactur-
er’s recommendations. The Repair Shop
Checklist can be found in the directive.
3 Call PWC for authorization. Be sure to
have completed Repair Shop Checklist
in hand. The customer is responsible and follow guidelines for authorization.
for shop supplies, taxes and repairs not
authorized by PWC.
PROCESS PAYMENT
5 Once repairs are completed, collect the
deductible from customer and process
the invoice in your POS. To process pay-
ment, email the Repair Shop Checklist
to claimestimates@warrantys.com.
67
PWI
PRICING OVERVIEW
DISCOUNTS
Parts price should be list price minus 10% discount. PWI reserves the right to provide the part when
necessary. Labor rate is $85/HR.

A: The customer will provide an authorization form upon arrival. This form will indicate the amount of the
customer’s deductible.

A: You should receive payment within 5 business days from the time repairs are completed and the Repair
Shop Checklist is submitted.
Q: For repairs not authorized by PWI, how much do I charge the customer?
center.
68
SILVERROCK WARRANTY
ACCOUNT OVERVIEW
(877) 584-3848 SilverRock Warranty Direct Pay


GREET CUSTOMER DIAGNOSE THE PROBLEM
1 The customer will mention their affiliation
with SilverRock upon arrival. Vehicle should
2 Document the customer’s information
and reason for visit. The customer is
have a decal present in the driver side door responsible for the diagnostic fee if
jam. repairs are not approved by SilverRock.

3 Build your estimate. For labor times, please
use All Data or Mitchell. Part pricing must
4 Contact SilverRock for authorization.
Collect deductible from customer, if
match walk-in rate for Advanced Auto Parts. required. Customer is responsible for
Include $50 fee if diagnosis performed. repairs not authorized by SilverRock.

invoice and email to ap@silverrockinc.
and follow guidelines for authorization. com. Be sure to include the authorization
number on the invoice. SilverRock will
provide one-time credit card via email.
69
SILVERROCK WARRANTY
PRICING OVERVIEW
DISCOUNTS
Parts pricing should not exceed walk-in price from Advance Auto Parts, unless a part is ordered from
the dealership. If the part is from the dealership, please charge the list price. Labor rates for SilverRock
are negotiated at the local level. The rate is typically $75 to $80 per hour. Please refer to your vendor
agreement for more details.

Q: Do I have to order parts from Advanced Auto Parts?
A: No, you can purchase parts from any vendor. However, we recommend that you use the lowest cost
vendor. Be sure that all parts meet or exceed manufacture specifications.

A: When you contact SilverRock for authorization, the representative will let you know if a deductible is
required. If a deductible is required, we strongly encourage you to collect this before performing
authorized repairs.
Q: For repairs not authorized by SilverRock, how much do I charge the customer?
A: This is entirely up to you. We recommend that you provide a discount in order to keep the business
at your center.
70
UBER
ACCOUNT OVERVIEW
Contact Driver UBER Direct Pay

Dealership C Choice Fleet

for their visit. Driver will provide proper
identification on their phone upon arrival. recommendations.

3 The driver is responsible for payment and
will provide authorization for services.
PROCESS PAYMENT
invoice in your POS. The driver will provide
payment upon completion of services.
71
UBER
PRICING OVERVIEW
DISCOUNTS
Uber receives a 12% discount on maintenance and repair services, and an 8% discount on tires and
batteries. Please follow menu pricing for select services listed in the directive.

Q: Where can I find inspection forms?
A: Inspection forms can be found in Dealer Access under the UBER account, in the Important Documents
section. Please email drivenfleet@drivenbrands.com if you can’t find an inspection form for your area.
Q: What if the driver is using the CarAdvise app?

A: In 2018, UBER partnered with CarAdvise to help their driver’s manage maintenance and repairs. If an UBER
driver is using the CarAdvise app, be sure to select the CarAdvise account from the Fleet Company drop-down
and follow the guidelines for CarAdvise.
72
RESOURCES
FLEET TRANSACTION SOP
STEP #1 STEP #2
Start a new estimate and enter the driver’s information. To Enter the vehicle’s VIN, current mileage and select the
set up deferred payment, click the AR Settings button. national fleet from the Fleet Company drop-down.
STEP #3 STEP #4
Review the national fleet’s directive before servicing. Build your estimate, complete the approved services and
To access directives, click on the Web Link button. click on the Process Invoice button to process the invoice.
STEP #5 STEP #6
Enter additional information such as Advertising Select the payment option and click “OK”. Email central
Source and PO Number (if provided). billed invoices to fleetmeineke@meineke.com.
75
AUTO INTEGRATE SOP
STEP #1 STEP #2
Enter the driver’s name and ensure the customer is Enter the VIN and Nat’l Fleet, then click Search & Verify
set up as deferred through the A/R Settings. Fleet button. If verified, a green badge should appear.
Fleet Company
STEP #3 STEP #4
Build invoice for the repair order as usual. Click on the Fill out required items, click Request Approval button
Fleet Status button to proceed with authorization. to submit for authorization, then click Close.
STEP #5 STEP #6
Click on the Fleet Status button to review status. If Once approved, the authorization number appear as a
rejected, please review notes and update the estimate. memo. Complete the repairs and process the invoice.
76
DRIVENFLEET DIRECTORY
NAME POSITION PHONE EMAIL

Frank Petrane Sr. Vice President (484) 919-2796 frank.petrane@drivenbrands.com
BUSINESS DEVELOPMENT
David Welles Director (704) 516-9034 david.welles@drivenbrands.com
Bo Durkop Director, Support & Training (210) 792-1061 bo.durkop@drivenbrands.com
David Teague Manager, Fleet Operations (704) 578-2409 david.teague@drivenbrands.com
Ella Bozeman Marketing Coordinator (980) 235-8342 ella.bozeman@drivenbrands.com
FLEET MANAGEMENT
Mike Riley Sr. Director (980) 201-1930 mike.riley@drivenbrands.com
RENTAL
Robert Fish Sr. Director (480) 678-3312 robert.fish@drivenbrands.com
Laura Myers National Account Manager (980) 505-6454 laura.myers@drivenbrands.com
Alex Hill National Account Manager (980) 219-2806 alex.hill@drivenbrands.com
Martin Aita National Account Manager (704) 609-9937 martin.aita@drivenbrands.com
PRIVATE & GOVERNMENT
Mike Perchalski Sr. Director (610) 551-9247 mike.perchalski@drivenbrands.com
Averelle Smith National Account Manager (301) 708-8666 averelle.smith@drivenbrands.com
Devin Johnson National Account Manager (704) 942-6827 devin.johnson@drivenbrands.com
NATIONAL DEALERSHIP & WARRANTY
Clarke Ellis Director (803) 603-6485
Nathan Sells National Account Manager (980) 201-1501
Mike West National Account Manager (704) 578-2753
CANADA
Mike Riley Sr. Director (980) 201-1930 mike.riley@drivenbrands.com
Linda Wiebe National Account Manager (905) 601-3209 linda.wiebe@drivenbrands.com
77

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FLEET MANUAL

INTRO TO FLEET DEALERSHIP & WARRANTY

NATIONAL FLEETS SILVERROCK...........................................................

PRIVATE & GOVERNMENT

FLEET MANAGEMENT RENTAL

PRIVATE & GOVENRMENT DEALERSHIP & WARRANTY CANADA

MORE ATTENTION MORE PROFIT

WHAT IS FLEET CERTIFICATION?

ALIGNMENT EQUIPEMENT STAR RATING

PREMIER & CHOICE FLEETS

PREMIER FLEET BREAKDOWN

PREMIER FLEETS CHOICE FLEETS

HIGHER ARO IMMEDIATE IMPACT

TOP PREMIER FLEETS TOP CHOICE FLEETS

FLEET COMPANY FIELD

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

VISIT PARTNER CONNECT GET AUTHORIZATION

PERFORM REPAIRS PROCESS PAYMENT

FREQUENTLY ASKED QUESTIONS

Q: How do I register for Partner Connect?

Q: What if I’m not enrolled and a customer comes in for service?

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

BUILD YOUR ESTIMATE GET AUTHORIZATION

PERFORM REPAIRS PROCESS PAYMENT

FREQUENTLY ASKED QUESTIONS

Q: What if there’s a technical issue with Auto Integrate?

Q: Do all national fleet process authorization through Auto Integrate?

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

GET AUTHORIZATION PERFORM REPAIRS

FREQUENTLY ASKED QUESTIONS

Q: What if the driver’s card doesn’t have a wrench icon?

Q: What’s the difference between a green card and blue card?

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

BUILD YOUR ESTIMATE GET AUTHORIZATION

PERFORM REPAIRS PROCESS PAYMENT

FREQUENTLY ASKED QUESTIONS

Q: What if there’s a technical issue with Auto Integrate?

Q: Do all national fleet process authorization through Auto Integrate?

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

BUILD YOUR ESTIMATE GET AUTHORIZATION

PERFORM REPAIRS PROCESS PAYMENT

FREQUENTLY ASKED QUESTIONS

Q: What if there’s a technical issue with Auto Integrate?

Q: Do all national fleet process authorization through Auto Integrate?

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

GET AUTHORIZATION PERFORM REPAIRS

FREQUENTLY ASKED QUESTIONS

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

GET AUTHORIZATION PERFORM REPAIRS

FREQUENTLY ASKED QUESTIONS

Q: Do I have authorization if the services fall within the card’s limit?

Q: What if the driver doesn’t want to provide their PIN?

LOGO VERTICAL SEGMENTATION

STEP BY STEP DIRECTIONS

VISIT eREPAIR GET AUTHORIZATION

PERFORM REPAIRS PROCESS PAYMENT

FREQUENTLY ASKED QUESTIONS