HP PageWide Enterprise Color MFP 780, 785,

HP PageWide Color MFP 774, 779 – Service

Cost Data
(HP Internal and Channel Partner Only)
© Copyright 2018 HP Development Company,
L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as
allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.

Edition 4, 1/2019

M c05645909
S c05836803
Table of contents

1 Introduction ............................................................................................................................................................................................... 1

2 Average Monthly Print Volume (AMPV) and Mean Images between Failures (MIBF) ..................................................................... 2
Average Monthly Print Volume (AMPV) and Mean Images Between Failures (MIBF) ..................................................... 2
Estimated Recommended Print Volumes and Maximum Usage ...................................................................................... 2

3 Mean Time to Repair (MTTR) ................................................................................................................................................................... 4

Estimated MTTR for products ................................................................................................................................................. 4
Service Parts MTTR .................................................................................................................................................................. 5
Maintenance Service MTTR ..................................................................................................................................................... 6

4 Product and Consumable Life ................................................................................................................................................................. 7

Product Life ............................................................................................................................................................................... 7
Maintenance and Consumable Life ........................................................................................................................................ 7

5 Part Stocking ............................................................................................................................................................................................. 9

6 Installation and Training ........................................................................................................................................................................ 11

Installation Expectations ...................................................................................................................................................... 11
Training .................................................................................................................................................................................... 11

Appendix A Site Requirements ................................................................................................................................................................ 13

Dimensions and weight ......................................................................................................................................................... 13
Product ................................................................................................................................................................ 13
Serviceability Space Requirements ..................................................................................................................................... 14
Acoustic Specifications .......................................................................................................................................................... 14
Environmental specifications ............................................................................................................................................... 15
Guidelines ........................................................................................................................................................... 15
Recommended environmental conditions .................................................................................................... 15
Power Requirements ............................................................................................................................................................. 16

ENWW iii
iv ENWW
1 Introduction

The intent of this document is to provide initial product information to resellers and managed print service
providers. It is not intended for end-user or customer use. The data contained within this document reflect
estimates made without actual field data, and are intended as guidelines. Confidentiality and nondisclosure
agreements apply to the use of the information contained herein.

Actual product performance is dependent on several factors, including, but not limited to type of usage or
workflows, environmental conditions, media types, and proper preventative maintenance.

NOTE: Some maintenance and service parts are designed to be installed by the customer. In circumstances
where a contract, CarePack or other service uplift option exists, please refer to the terms and conditions
established by the service uplift document to determine how service for customer replaceable parts will be
managed. All service parts that are non-customer replaceable parts are required to be replaced by a qualified
service technician authorized by HP Inc. To be qualified, a technician has to attend Training for this product, take
all pre-requisite courses for the product, and pass the qualification test during the training.

NOTE: All part numbers listed in this document may change.

ENWW 1
 2 Average Monthly Print Volume (AMPV) and
Mean Images between Failures (MIBF)

This section provides information on the following topics:

● Average Monthly Print Volume (AMPV) and Mean Images Between Failures (MIBF)

● Estimated Recommended Print Volumes and Maximum Usage

Average Monthly Print Volume (AMPV) and Mean Images Between

Failures (MIBF)
Average Monthly Print Volume (AMPV): The average number of images printed or copied per month.

NOTE: An image is defined as a single-sided letter/A4 page.

Mean Images Between Failures (MIBF): Value is calculated based on AMPV and estimated annualized service
event rate.

Table 2-1 AMPV and MIBF

Product model AMPV (images) MIBF (images)

HP PageWide Enterprise Color MFP 780, 5,000 240,000

HP PageWide Color MFP 774, 779

HP PageWide Enterprise Color MFP 785 8,000 384,000

Estimated Recommended Print Volumes and Maximum Usage

Recommended Monthly Print Volume (RMPV): The estimated number of images printed per month by the
average target customer for the product.

In most cases, using the product within this range will ensure the most efficient total cost per page.

Maximum Monthly Usage (Duty Cycle): A term used broadly in the printer industry to communicate the
robustness of the device. It is the estimated maximum capability of the device.

2 Chapter 2 Average Monthly Print Volume (AMPV) and Mean Images between Failures (MIBF) ENWW
 Table 2-2 RMPV / Max Duty Cycle

Product model RMPV (images) Max duty cycle (images)

HP PageWide Enterprise Color MFP 780, Up to 20,000 100,000

HP PageWide Color MFP 774, 779

HP PageWide Enterprise Color MFP 785 Up to 25,000 125,000

ENWW Estimated Recommended Print Volumes and Maximum Usage 3

 3 Mean Time to Repair (MTTR)

The Mean Time to Repair (MTTR) is the average time required to remove and replace an individual part in the
product.

NOTE: MTTR does not reflect the time taken to validate the part and check if the system is working properly.

MTTR Service Parts is the average time required to replace an individual service part. These times are for
experienced and trained copier technicians.

MTTR Maintenance and Consumables is the average time required to replace a Maintenance part in the product.

● Estimated MTTR for products

● Service Parts MTTR

● Maintenance Service MTTR

Estimated MTTR for products

The following table provides the estimated MTTR for a product.

NOTE: For individual parts MTTR, see the Service Parts MTTR table.

Table 3-1 MTTR

Product Model MTTR Event Time (minutes)

HP PageWide Enterprise Color MFP 780, Service parts 30 minutes

HP PageWide Color MFP 774, 779
Maintenance parts 10 minutes
1 MTTR does not reflect the time required for diagnostics to identify the target part.

The following table provides the total time to repair (TTR) service parts:

Table 3-2 TTTR (total time to repair) for HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color MFP 774, 779

Service parts TTR Replacement time Diagnostic time Validation time

Service Parts 30 minutes 10 minutes 5 minutes

1 Replacement time varies by part.

4 Chapter 3 Mean Time to Repair (MTTR) ENWW

Service Parts MTTR
Table 3-3 Service Part MTTR

PN# Service Part MTTR time (minutes)

J7Z09-67912 Formatter Board, MF 15

5851-6712 320 GB Hard Disk Drive Kit 5

J7Z09-67928 Control Panel Kit (8 inch Display) 5

J7Z09-67939 Main PCA Assembly 20

Y3Z60-67912 Main PCA Assembly, tandem 20

J7Z09-67909 US English Keyboard (AME) 10

J7Z09-67910 UK English Keyboard (EMEA) 10

J7Z09-67929 ADF Whole Unit Kit (Enterprise) 10

J7Z09-67930 ADF Whole Unit Kit (Work Flow) 10

J7Z09-67932 Image Scanner Whole Unit Kit 30

J7Z09-67907 SCB Kit , Enterprise 15

J7Z09-67908 SCB Kit, Work Flow 15

B5L53-67901 Analog Fax Kit 5

A7W93-67031 Separation module 10

A7W93-67078 Pick Drive Clutch 10

A7W93-67079 Pick Arm Assembly 10

J7Z09-67940 Power Supply 5

A7W93-67022 Tray Lift Assembly 30

A7W93-67033 Printer Left Door Assembly 10

A7W93-67027 Airflow Repair Kit 40

A7W93-67076 REDI's (paper path) 15

J7Z09-67997 Kit, heated pressure roller (HPR; 110V) (FSF 5

printers)

J7Z09-67998 Kit, heated pressure roller (HPR; 220V) (FSF 5

printers)

NOTE: All MTTR numbers are subject to change until serviceability design is complete or with future changes
and improvements.

ENWW Service Parts MTTR 5

 Maintenance Service MTTR
Table 3-4 Printhead Service Maintenance Kit MTTR

PN# Service maintenance part MTTR

A7W93-67069 Printhead Assembly w Service Module 1 60

JC90-01806A Floor Standing Finisher 10

J7Z09-67001 Bridge Assembly 15

Table 3-5 Maintenance Part MTTR

PN# Maintenance part MTTR time (minutes)

A7W93-67080 Printhead Wiper Kit 1

A7W93-67081 Service Fluid Container Kit 1

A7W93-67082 Tray 2-X Roller Kit 5

5851-7202 Document feeder roller Kit 5

1 All MTTR numbers are subject to change until serviceability design is complete or with future changes and improvements. MTTR numbers
represent the average time to replace one part. Some kits contain multiple parts, so actual times may vary to complete installation of all
parts.

6 Chapter 3 Mean Time to Repair (MTTR) ENWW

4 Product and Consumable Life

● Product Life

● Maintenance and Consumable Life

Product Life
Print Engine Life

This is the number of images the product was designed to perform at a given failure rate. The product will
continue to work past this number of images; however, the MIBF will decrease as the product is used.

Actual engine life is dependent on several factors such as usage, environmental conditions, and proper
preventative maintenance.

Table 4-1 Life of component

Component Product ife (images)

Print Engine 600,000

Scanner 125,000

ADF, Flow 1,500,000

ADF, Enterprise 750,000

NOTE: When the product engine, ADF, or Scanner has exceeded its rated life or has a regular extremely high
monthly usage, additional failures may occur.

Potential failures include mechanical failures, noises, squeaking gears and more frequent paper jams.

Maintenance and Consumable Life

All Maintenance and Consumable items must be installed by the end user for transactional products. In
circumstances where a contract, CarePack or other service uplift option exists, please refer to the terms and
conditions established by the service uplift document to determine how service for customer replaceable parts
will be managed. The rated life for each of these components is estimated at this point in development.

The rated life for each of the components is listed in the following table:

ENWW Product Life 7

 Table 4-2 Maintenance and Consumable Life

Name Product # Service Part # Components Transactional Life

HP 982A Cyan Original T0B23A T0B23-67901 Ink Cartridge 8,000

Ink Cartridge

HP 982A Magenta T0B24A T0B24-67901 Ink Cartridge 8,000

Original Ink Cartridge

HP 982A Yellow Original T0B25A T0B25-67901 Ink cartridge 8,000

Ink Cartridge

HP 982A Black Original T0B26A T0B26-67901 Ink cartridge 10,000

Ink Cartridge

HP 982X Cyan Original T0B27A T0B27-67901 Ink Cartridge 16,000

Ink Cartridge

HP 982X Magenta T0B28A T0B28-67901 Ink Cartridge 16,000

Original Ink Cartridge

HP 982X Yellow Original T0B29A T0B29-67901 Ink Cartridge 16,000

Ink Cartridge

HP 982X Black Original T0B30A T0B30-67901 Ink Cartridge 20,000

Ink Cartridge
1 *Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO coverage. Declared cartridge yield value in
accordance with ISO/IEC 19798. Actual yields vary considerably based on images printed and other factors. For more information, go to
http://www.hp.com/go/learnaboutsupplies.

Name Product # Service Part # Components Transactional Life**

Printhead Wiper Kit W1B43A A7W93-67080 Printhead wiper 150,000

Service Fluid Container W1B44A A7W93-67081 Service fluid container 150,000

Kit

Tray 2-X Roller Kit W1B45A A7W93-67082 Tray rollers, Qty. 3 150,000

Document feeder roller J8J95A 5851-7202 Document feeder 150,000

Kit rollers/pad

Heated Pressure Rollers 3MM39A (110V) J7Z10-67997 (110V) N/A 450,000

3MZ76A (220V) J7Z10-67998 (220V)

2 **Printhead Wiper, Service container, and Roller lives are approximate, can vary with environment, usage, Media type, average print job
size.

8 Chapter 4 Product and Consumable Life ENWW

5 Part Stocking

The parts strategy is Field Replaceable Units (FRU) and lower level service parts within a FRU (where service is
possible to perform). Parts replacement instructions for FRU’s and some lower level parts are available in the
product Service Manual.

Videos for commonly replaced parts and maintenance parts are available in HP Inc.’s service media Library and
on the GCSN portal for authorized and qualified technicians.

Recommended service stock level (RSSL Stock): The following parts are suggested parts stock for a technician
servicing the HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color MFP 774, 779 products.

Table 5-1 Part stocking

Part Number Part Description Quantity

A7W93-67069 Printhead Service Maintenance Kit 1

A7W93-67010 Printhead assembly - FFC cable kit 1

J7Z09-67912 Formatter Board, MF 1

5851-6712 320 GB Hard Disk Drive Kit 1

J7Z09-67952 HDD/Accelerator Board Kit 1

J7Z09-67928 Control Panel Kit (8 inch Display) 1

Y3Z60-67911 Control Panel Kit (4.3 inch Display) 1

J7Z09-67939 Main PCA Assembly 1

Y3Z60-67912 Main PCA Assembly, tandem 1

J7Z09-67909 US English Keyboard (AME) 1

J7Z09-67910 UK English Keyboard (EMEA) 1

J7Z09-67929 ADF Whole Unit Kit (Enterprise) 1

J7Z09-67930 ADF Whole Unit Kit (Work Flow) 1

J7Z09-67932 Image Scanner Whole Unit Kit 1

J7Z09-67907 SCB Kit , Enterprise 1

J7Z09-67908 SCB Kit, Work Flow 1

J7Z09-67926 Document feeder white backing 1

5851-7202 Document feeder roller kit 1

B5L53-67901 Analog Fax Kit 1

ENWW 9
 Table 5-1 Part stocking (continued)

Part Number Part Description Quantity

A7W93-67031 Separation module 1

A7W93-67078 Pick Drive Clutch 1

J7Z09-67940 Power Supply 1

A7W93-67022 Tray Lift Assembly 1

A7W93-67033 Printer Left Door Assembly 1

A7W93-67027 Airflow Repair Kit 1

A7W93-67076 REDI's (paper path) 1

A7X02-67006 Tray 2-5 Assembly Kit 1

A7W95-67028 Tray number kit 1

A7W93-67039 Tray 1 roller Kit 1

A7W93-67082 Tray 2-n Roller Kit 1

A7W93-67080 Printhead Wiper Kit 1

A7W93-67081 Service Fluid Container Kit 1

A7W93-67077 Pagewide Niblet kit 1

A7W97-67008 A4 HCI Left Tray 1

A7W97-67012 A4 HCI Right Tray 1

A7W99-67001 Opt. 550 sheet Table Top Feeder 1

A7X02-67005 Tray PCA, LIMs 1

J7Z09-67960 Stapler/Stacker Main PCA 1

J7Z09-67965 Stapler Carriage Assembly 1

J7Z09-67961 Leading Edge Clamp kit 1

J7Z09-67969 Stapler/Stacker Mezzanine Repair Kit 1

J7Z09-67970 Stapler/Stacker Compiler Assembly 1

J7Z09-67966 Stapler/Stacker Ejection Path Assembly 1

J7Z09-67933 Staple Cartridge, In cave SS Kit 1

3MM39A (110V) Heated Pressure Rollers 1

3MZ76A (220V)

JC90-01806A FSF, whole unit 1

J7Z09-67001 Bridge assembly 1

* All part numbers are subject to change.

10 Chapter 5 Part Stocking ENWW

6 Installation and Training

● Installation Expectations

● Training

Installation Expectations
This product is designed to be customer installable. It requires 2 individuals to fully remove it from any
packaging. Additional installation requirements may vary by region or country.

Installation instructions are provided with the product and can be found both on the packaging and in an
installation manual found in the packaging.

Obtain installation information of the HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color MFP 774,
779 and its available accessories (Input and Output) from the On Site Install Guide at the following locations:

● For HP Personnel: Go to WISE.

NOTE: WISE replaced SAW on April 1, 2017.

● For Channel Partners: Go to HP Partner First Portal.

Tools Required: None

Hardware installation time: Approximately .75 to 1.25 hours, depending on the Input and Output configurations.

In circumstances where a contract, CarePack or other service uplift option exists, please refer to the terms and
conditions established by the service uplift document to determine how installation will be managed.

Training
Service Authorization or qualification for the HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color
MFP 774, 779 is required. Technicians that are qualified on the PageWide Pro devices do don’t need to be re-
qualified on the PageWide Enterprise devices, but they will have to complete the Enterprise WBT and pass the
exam.

Training processes and availability vary by region/country. Refer to the regional documentation for details.

NOTE: HP FutureSmart Firmware training is required before attending the WBT training.

This training is available on Grow@hp. The following table provides details of the training topics.

ENWW Installation Expectations 11

 Table 6-1 WBT links for Service and Support training

Web based training (WBT) topics Hours Link

HP FutureSmart 4 Firmware 1 hour Internal

Training WBT
https://hpi.sabacloud.com/Saba/
Web_spf/HPI/common/ledetail/
01070527

External

https://hpi-external.sabacloud.com/
Saba/Web_spf/HPI/common/
ledetail/ 01070527

HP PageWide Managed E77650, 3 hours Internal

E77660, HP PageWide Enterprise
780, 785, HP PageWide Managed https://hpi.sabacloud.com/Saba/
E75160, HP PageWide Enterprise Web_spf/HPI/common/ledetail/
765 service and support training 01073871
WBT
External

Learning center:
https://hpi-external.sabacloud.com/
Saba/Web_spf/HPI/common/
ledetail/01073871

12 Chapter 6 Installation and Training ENWW

A Site Requirements

● Dimensions and weight

● Serviceability Space Requirements

● Acoustic Specifications

● Environmental specifications

● Power Requirements

Dimensions and weight

Product
The following table provides the values for the HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color
MFP 774, 779 products as sold.

Table A-1 Product dimensions and weight

Product Width Depth Height Weight

Dimensions for the 604 mm 628 mm 682 mm 68 kg

HP PageWide Enterprise
Color MFP 780, 785, (23.8 inches) (24.7 inches) (26.9 inches) (149.9 lb)
HP PageWide Color MFP
774, 779 series models

Optional Cassette Feeder 600 mm 520 mm 117 mm 9.5kg

Tray
(23.6 inches) (20.5 inches) (4.6 inches) (21 lb)

Optional 550 Sheet 600 mm 520 mm 453 mm 28.6 kg

Feeder with Stand and
Cabinet (23.6 inches) (20.5 inches) (17.2 inches) (63 lb)

Optional 3x550-sheet 600 mm 520 mm 436 mm 34 kg

Paper Feeder with Stand
(23.6 inches) (20.5 inches) (17.2 inches) (75 lb)

Optional High Capacity 600 mm 520 mm 436 mm 41.3 kg

Paper Feeder and Stand
(23.6 inches) (20.5 inches) (17.2 inches) (91 lb)

Dimensions for the 1245 mm 693 mm 1222 mm 171 kg

HP PageWide Enterprise
Color MFP 785z+ series (49 inches) (27.3 inches) (48.1 inches) (376.3 lb)
models

ENWW Dimensions and weight 13

 Serviceability Space Requirements
Ensure the device is installed in an area with enough space around the device for proper service access and
ventilation.

Table A-2 HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color MFP 774, 779 fully opened

HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color

MFP 774, 779, fully opened

Height 995 mm (39.2 in)

Depth 1,027 mm (40.4 in)

Width 1530 mm (60.2 in)

Table A-3 HP PageWide Enterprise Color MFP 785z+ fully opened

HP PageWide Enterprise Color MFP 785z+, fully opened

Height 1535 mm (60.4 in)

Depth 1175 mm (46.3 in)

Width 2495 mm (98.2 in)

Acoustic Specifications
Ensure the printer is installed in an area where the printer sound levels will not disturb workers.

NOTE: The following values in the below table are based on preliminary data. Go to www.hp.com/support/
pwcolor780MFP or www.hp.com/support/pwcolor785MFP for current information.

Table A-4 Sound power level

Product model Sound power level Declared per ISO 9296

PageWide 78X Ready LwAD= Inaudible

HP PageWide Enterprise Color MFP 780, Printing (45 ppm) LwAD= 6.7 Bels (A)
HP PageWide Color MFP 774, 779

Copy LwAD= 6.9 Bels (A)

Scan LwAD= 6.7 Bels (A)

HP PageWide Enterprise Color MFP 785 Printing (55 ppm) LwAD= 6.8 Bels (A)

Copy LwAD= 6.9 Bels (A)

Scan LwAD= 6.7 Bels (A)

Table A-5 Sound pressure level

Product model Sound pressure level Declared per ISO 9296

PageWide E78X Ready LwAD= Inaudible

14 Appendix A Site Requirements ENWW

 Table A-5 Sound pressure level (continued)

Product model Sound pressure level Declared per ISO 9296

HP PageWide Enterprise Color MFP 780, Printing (45 ppm) LpAm= 51 dB (A)
HP PageWide Color MFP 774, 779

Copy LpAm= 53 dB (A)

Scan LpAm= 51 dB (A)

HP PageWide Enterprise Color MFP 785 Printing (55 ppm) LpAm= 51 dB (A)

Copy LpAm= 53 dB (A)

Scan LpAm= 51 dB (A)

Environmental specifications
The environmental specifications must be maintained to ensure the proper operation of the device.

● Guidelines

● Recommended environmental conditions

Guidelines
Consider the following points before installing the printer:

● Install the product in a well-ventilated, dust-free area.

● Install the product on a level, flat surface that can support its size and weight.

NOTE: Do not install on carpet or other soft surfaces.

Make sure that all four device feet are level. Ensure Input stabilizers are in the down position.

● Install the product where temperature and humidity are stable, with no abrupt changes (away from water
sources, humidifiers, air conditioners, refrigerators, or other major appliances.)

● Install the product away from direct sunlight, areas that experience vibration, open flames, ammonia
fumes, ultrasonic heaters, and devices that emit a magnetic field.

If the printer is placed near a window, make sure that the window has a curtain or blind to block direct
sunlight. Ensure the window is closed, so the temperature and humidity levels inside the room do not get
affected by the outdoor environment.

Recommended environmental conditions

Environmental condition Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

For current information on power consumption, electrical specifications, and acoustic emissions, see
www.hp.com/support/pwcolor780MFP or www.hp.com/support/pwcolor785MFP.

ENWW Environmental specifications 15

 Power Requirements
Power requirements are based on the country/region where the device is sold.

NOTE: Do not convert operating voltages. This can damage the device and void the product warranty.

The values in the following tables are subject to change. See www.hp.com/support/pwcolor780MFP,
www.hp.com/support/pwcolor785MFP for current information.

Table A-6 Recommended power requirements

Specification 110/220–volt models

Power Requirements 1 Input voltage: 100 to 240 VAC (+/- 10%),

50/60 Hz (+/- 3Hz)

50/60 Hz (+/- 3 Hz)

Rated current 5A
1 1
Power numbers are the highest values measured using all standard voltages.

Table A-7 Printer power consumption: HP PageWide Enterprise Color MFP 780, 785, HP PageWide Color MFP 774, 779

Product model Printing Ready Sleep Off

HP PageWide Enterprise 750 watts (peak) 26.5W 1W 0.3W

Color MFP 780, 785,
HP PageWide Color MFP 80W (average)
774, 779

16 Appendix A Site Requirements ENWW