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HP PageWide Managed Color MFP E776 P779 P774 Service Cost Data c05836998
HP PageWide Managed Color MFP E776 P779 P774 Service Cost Data c05836998
Edition 4, 1/2019
M c05646012
S c05836998
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
2 Average Monthly Print Volume (AMPV) and Mean Images between Failures (MIBF) ..................................................................... 2
Average Monthly Print Volume (AMPV) and Mean Images Between Failures (MIBF) ..................................................... 2
Estimated Recommended Print Volumes and Maximum Usage ...................................................................................... 2
ENWW iii
iv ENWW
1 Introduction
The intent of this document is to provide initial product information to resellers and managed print service
providers. It is not intended for end-user or customer use. The data contained within this document reflect
estimates made without actual field data, and are intended as guidelines. Confidentiality and nondisclosure
agreements apply to the use of the information contained herein.
Actual product performance is dependent on several factors, including, but not limited to type of usage or
workflows, environmental conditions, media types, and proper preventative maintenance.
NOTE: All maintenance and service parts are required to be replaced by a qualified service technician
authorized by HP Inc. To be qualified, a technician has to attend Training for this product, take all pre-requisite
courses for the product, and pass the qualification test during the training. For more information see Training
on page 15
ENWW 1
2 Average Monthly Print Volume (AMPV) and
Mean Images between Failures (MIBF)
● Average Monthly Print Volume (AMPV) and Mean Images Between Failures (MIBF)
Mean Images Between Failures (MIBF): Value is calculated based on AMPV and estimated annualized service
event rate.
In most cases, using the product within this range will ensure the most efficient total cost per page.
Maximum Monthly Usage (Duty Cycle): A term used broadly in the printer industry to communicate the
robustness of the device. It is the estimated maximum capability of the device.
2 Chapter 2 Average Monthly Print Volume (AMPV) and Mean Images between Failures (MIBF) ENWW
Table 2-2 RMPV / Max Duty Cycle
Contractual product model Contractual RMPV (images) Contractual max duty cycle (images)
The Mean Time to Repair (MTTR) is the average time required to remove and replace an individual part in the
product.
NOTE: MTTR does not reflect the time taken to validate the part and check if the system is working properly.
MTTR Service Parts is the average time required to replace an individual service part. These times are for
experienced and trained copier technicians.
MTTR Maintenance and Consumables is the average time required to replace a Maintenance part in the product.
NOTE: For individual parts MTTR, see the Service Parts MTTR table.
1 MTTR does not reflect the time required for diagnostics to identify the target part.
The following table provides the total time to repair (TTR) service parts:
Table 3-2 TTTR (total time to repair) for HP PageWide Managed Color MFP E77650, E77660, P77940, P77950, P77960,
P77440
NOTE: All MTTR numbers are subject to change until serviceability design is complete or with future changes
and improvements.
● Product Life
Product Life
Print Engine and Scanner Life
This is the number of images the product was designed to perform at a given failure rate. The product will
continue to work past this number of images; however, the MIBF will decrease as the product is used.
Actual engine life is dependent on several factors such as usage, environmental conditions, and proper
preventative maintenance.
NOTE: When the product engine, ADF, or Scanner has exceeded its rated life or has a regular extremely high
monthly usage, additional failures may occur.
Potential failures include mechanical failures, noises, squeaking gears and more frequent paper jams.
The rated life for each of the components is listed in the following table:
Standard Capacity - 990A (M0J85AN) 991A (M0J86AE) 992A (M0J87AL) 993A (M0J88AA) 10,000
Black
Standard Capacity - 990A (M0J73AN) 991A (M0J74AE) 992A (M0J75AL) 993A (M0J76AA) 8000
Cyan
Standard Capacity - 990A (M0J81AN) 991A (M0J82AE) 992A (M0J83AL) 993A (M0J84AA) 8000
Yellow
Standard Capacity - 990A (M0J77AN) 991A (M0J78AE) 992A (M0J79AL) 993A (M0J80AA) 8000
Magenta
High Yield - Black 990X (M0K01AN) 991X (M0K02AE) 992X (M0K03AL) 993X (M0K04AA) 20,000
High Yield - Cyan 990X (M0J89AN) 991X (M0J90AE) 992X (M0J91AL) 993X (M0J92AA) 16,000
High Yield - Yellow 990X (M0J97AN) 991X (M0J98AE) 992X (M0J99AL) 993X (M0K00AA) 16,000
High Yield - Magenta 990X (M0J93AN) 991X (M0J94AE) 992X (M0J95AL) 993X (M0J96AA) 16,000
High Yield - Black 990AC (X4D18AC) 991AC (X4D19AC) N/A 993AC (X4D20AC) 20,000
Contract
High Yield - Cyan 990AC (X4D09AC) 991AC (X4D10AC) N/A 993AC (X4D11AC) 16,000
Contract
High Yield - Yellow 990AC (X4D15AC) 991AC (X4D16AC) N/A 993AC (X4D17AC) 16,000
Contract
High Yield - Magenta 990AC (X4D12AC) 991AC (X4D13AC) N/A 993AC (X4D14AC) 16,000
Contract
1 Average black yield and continuous composite (cyan/magenta/yellow) yield based on ISO/IEC 24711 methodology and continuous
printing using A4/Letter. Actual yield varies considerably based on content of printed pages and other factors. For details see
http://www.hp.com/go/learnaboutsupplies.
Table 4-3 Transactional and Contractual Regional Cartridge Service Part Numbers
NOTE: Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO coverage.
Declared cartridge yield value in accordance with ISO/IEC 19798. Actual yields vary considerably based on images
printed and other factors. For more information, go to http://www.hp.com/go/learnaboutsupplies.
Tray 2-X Roller Kit W1B45A A7W93-67082 Tray rollers, Qty. 3 150,000
NOTE: Parts are not available to be repaired at a lower level than stated here or in the product Service Manual.
The parts strategy is Field Replaceable Units (FRU) and lower level service parts within a FRU (where service is
possible to perform). Parts replacement instructions for FRU’s and some lower level parts are available in the
product Service Manual.
Videos for commonly replaced parts and maintenance parts are available in HP Inc.’s service media Library and
on the GCSN portal for authorized and qualified technicians.
Recommended service stock level (RSSL Stock): The following parts are suggested parts stock for a technician
servicing the HP PageWide Managed Color MFP E77650, E77660, P77940, P77950, P77960, P77440 products.
NOTE: All part numbers are subject to change for the parts listed in this section.
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Table 5-1 Part stocking (continued)
● Installation Expectations
● Training
Installation Expectations
This product is designed to be customer installable. It requires 2 individuals to fully remove it from any
packaging. Additional installation requirements may vary by region or country.
Installation instructions are provided with the product and can be found both on the packaging and in an
installation manual found in the packaging.
Obtain installation information of the HP PageWide Managed Color MFP E77650, E77660, P77940, P77950,
P77960, P77440 and its available accessories (Input and Output) from the On Site Install Guide at the following
locations:
Hardware installation time: Approximately .75 to 1.25 hours, depending on the Input and Output configurations.
In circumstances where a contract, CarePack or other service uplift option exists, please refer to the terms and
conditions established by the service uplift document to determine how installation will be managed.
Training
Service Authorization or qualification for the HP PageWide Managed Color MFP E77650, E77660, P77940,
P77950, P77960, P77440 is required. Technicians that are qualified on the PageWide Pro devices do don’t need
to be re-qualified on the PageWide Enterprise devices, but they will have to complete the Enterprise WBT and
pass the exam.
Training processes and availability vary by region/country. Refer to the regional documentation for details.
NOTE: HP FutureSmart Firmware training is required before attending the WBT training.
This training is available on Grow@hp. The following table provides details of the training topics.
External
https://hpi-external.sabacloud.com/
Saba/Web_spf/HPI/common/
ledetail/ 01070527
Learning center:
https://hpi-external.sabacloud.com/
Saba/Web_spf/HPI/common/
ledetail/01073871
● Acoustic Specifications
● Environmental specifications
● Power Requirements
Table A-2 HP PageWide Managed Color MFP E77650, E77660, P77940, P77950, P77960, P77440 fully opened
Acoustic Specifications
Ensure the printer is installed in an area where the printer sound levels will not disturb workers.
NOTE: The following values in the below table are based on preliminary data. Go to www.hp.com/support/
pwcolormfpE77650, www.hp.com/support/pwcolormfpE77660, www.hp.com/support/pwcolorP77440mfp,
www.hp.com/support/pwcolorP77440mfp, www.hp.com/support/pwcolorP77950mfp, www.hp.com/support/
pwcolorP77950mfp for current information.
HP PageWide Managed Color MFP E77650, Printing (40, 50 ppm) LwAD= 6.7 Bels (A)
P77440,P77940,P77950
HP PageWide Managed Color MFP E77660 Printing (60 ppm) LwAD= 6.8 Bels (A)
HP PageWide Managed Color MFP E77650, Printing (40, 50 ppm) LpAm= 51 dB (A)
P77440,P77940,P77950
HP PageWide Managed Color MFP E77660 Printing (60 ppm) LpAm= 51 dB (A)
Environmental specifications
The environmental specifications must be maintained to ensure the proper operation of the device.
● Guidelines
Guidelines
Consider the following points before installing the printer:
● Install the product on a level, flat surface that can support its size and weight.
Make sure that all four device feet are level. Ensure Input stabilizers are in the down position.
● Install the product where temperature and humidity are stable, with no abrupt changes (away from water
sources, humidifiers, air conditioners, refrigerators, or other major appliances.)
● Install the product away from direct sunlight, areas that experience vibration, open flames, ammonia
fumes, ultrasonic heaters, and devices that emit a magnetic field.
If the printer is placed near a window, make sure that the window has a curtain or blind to block direct
sunlight. Ensure the window is closed, so the temperature and humidity levels inside the room do not get
affected by the outdoor environment.
For current information on power consumption, electrical specifications, and acoustic emissions, see
www.hp.com/support/pwcolormfpE77650, www.hp.com/support/pwcolormfpE77660, www.hp.com/support/
pwcolorP77440mfp, www.hp.com/support/pwcolorP77440mfp, www.hp.com/support/pwcolorP77950mfp,
www.hp.com/support/pwcolorP77950mfp.
Power Requirements
Power requirements are based on the country/region where the device is sold.
The values in the following tables are subject to change. See www.hp.com/support/pwcolormfpE77650,
www.hp.com/support/pwcolormfpE77660, www.hp.com/support/pwcolorP77440mfp, www.hp.com/support/
pwcolorP77440mfp, www.hp.com/support/pwcolorP77950mfp, www.hp.com/support/pwcolorP77950mfp for
current information.
50/60 Hz (± 3 Hz)
Rated current 5A
Table A-6 Printer power consumption: HP PageWide Managed Color MFP E77650, E77660, P77940, P77950, P77960,
P77440