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Troubleshooting - SlideMate AS - troubleshooting guide
Troubleshooting - SlideMate AS - troubleshooting guide
Troubleshooting - SlideMate AS - troubleshooting guide
M41026
SlideMate AS Troubleshooting
Questions to ask:
If the slide dispense arm is not going all the way down, the
slide will not be kicked off the dispense arm and will remain
sitting squarely on the dispense arm. Pushing the arm in
and seeing the slide fall off means the arm is not traveling
the all the way down to the slide eject position.
2. Slowly tighten the screws stopping at the
Remedy A: point where you first feel the screw tightening up.
A known cause of the slide dispense arm not traveling 3. Test the assembly to see of the dispense
fully to the eject position is overtightening of the screws is now working correctly.
that secure the dispense arm to the motor travel assembly.
If the problem persists, see Remedy section below
1. Using a T10 Torx wrench, loosen both screws for additional information.
approximately two full turns. Continues
Continued
Remedy B:
What the customer might report: 1. Check the flatness of the dispense arm, see image
below. If the slide rocks or light is clearly visible under
The customer will usually say that they are seeing a the end or middle of the slide, the arm is bowed.
“Hopper Empty” error and the slide is laying on the
front top of the slide printer. 2. If the arm is bowed, the arm will need to be replaced
by a qualified technician.
Questions to ask:
Remedy A:
Remedy B:
Remedy C:
Another known cause of the slide falling onto the front of the
slide printer is a dirty slide dispense arm. This can usually
be identified by lots of white (glass) powder on or embedded
into the dispense arm. See the image to the right.
Continues
Slide delivery system
Slide delivery system is not recognized by the slide printer
The PLAY button does not show up on the front of the slide
printer so the slide delivery does not operate.
Illustration 1
2. Has cycling the power corrected the issue? e. Look for a flashing green LED, if you do not see this,
the board is defective
The fix for this is very simple, the circuit board must be k. Install the three screws and tighten
replaced if defective. The steps below detail the method
l. Reattach the cable
for testing and replacing the circuit board.
m. Install side cover using five screws
The customer will usually say that the screen is frozen or What you are trying to understand is what the customer
the screen does not respond. means by their complaint.
Anatomical Pathology
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and its subsidiaries unless otherwise specified. M41026 R1/17