SPOKESPERSON BRIEFING BOOK

PREPARED BY MWG CMT

I. Overview of the incident

On March 20, 2024, Mobile World Investment Joint Stock Company will hold a press
conference to resolve the media crisis related to employee layoff rumors. This press
conference will include sharing information and answering questions related to the crisis
situation with reporters and press present at the event and the entire public and customers
interested in the incident as well as Like the sponsors and partners who have always trusted
and accompanied Mobile World Investment Joint Stock Company during the past time.
Besides, providing directions to resolve the incident in the most transparent, clear, and
reliable way is the top goal of this press conference.

II. Main message:

“We are committed to never having a policy of implementing a plan to lay off
employees. We always put workers' lives first."

First message:

MWG's strategic team immediately provided feedback to all employees, stakeholders as

well as press and media agencies.

● As soon as we received the information, we immediately approached domestic media

agencies to inform consumers that rumors of mass layoffs of 12,000 employees were
untrue.

Specifically, in the financial report dated September 30, 2022, the way to calculate the
number of employees is based on the number of people whose salaries were transferred at the
time of reporting, so including personnel who have finished working at the company but
Only at the time of reporting will the salary be transferred because it takes time to complete
the resignation procedures. The number according to this calculation is 80,321 people.

In the report dated March 31, 2023, the way to calculate the number of employees has
changed. The announced number of employees is the official and actual number of
employees working at the time of reporting. The number according to this calculation is
68,048 people.
If considering the same calculation method based on the actual number of employees
working at the time of reporting, as of September 30, 2022, the number of MWG employees
is 77,092 people.

Thus, the actual number of employees changing at Mobile World is about 9,000 people in 6
months, a rate of 12%. For a company with a very large number of employees, up to 70,000
employees, the turnover rate of 9,000 people in 6 months is a natural fluctuation rate, this
number is completely normal compared to the industry average, about 15 .6%"

● We inform and commit that we have never had a policy of laying off employees, the
decrease in the number of employees of the Group is entirely due to natural
fluctuations, and the employees' orientations have development plans, We respect and
support you.

Second message:

The quality of life of our employees is always our top priority

● "MWG has no employers or employees. MWG only has a crew of 70,000 people who
go out fishing and share the results."
● MWG always cares about the lives of all staff and employees with many remuneration
policies. At MWG, each individual will have the opportunity to become Supermarket
Manager after a minimum of 6 months and many other incentives.

1. Attractive year-end bonus:

Data from the most recent 3 years, MWG year-end bonus is up to 3 months of income (For
Supermarket employees) and 3-9 months of income (For KPI employees).

2. Opportunity to become Supermarket Manager after a minimum of 6 months

MWG is committed to providing managers with: A fair playing field to compete for talent.
100% of employees have the same opportunity to advance and develop themselves.

3. Buy internally at preferential prices

Working at MWG, you and your loved ones will receive "Special Offers" when purchasing
internal company goods.

4. Special health insurance package

MWG has special health insurance packages for employees and relatives at super preferential
prices. There are also accident insurance packages included for employees.

5. Not only TRAINING, but also DEVELOPMENT

MWG has pre- and during-work training courses for all employees working at the company.
Help employees improve their working skills, in addition to life skills, spirituality and life
values. These training courses are completely free and "internal only" privileges.

6. Employee welfare regimes are always guaranteed.

MWG employees always enjoy full employee benefits according to the law. Welfare regimes
include: Signing a labor contract, participating in health insurance, social insurance, sick
leave, joining a union...

In particular, employees with Maternity benefits receive special attention and care regarding
their time off - leave and reserved work. There is also Teambuilding Travel 1-2 times/year...

7. "Super convenient and modern" Work Space

In addition to spacious and modern supermarket chains, MWG also owns a modern and fully
equipped building and working campus.

Open space without partitions and lots of trees helps employees work comfortably and
creatively.

MWG headquarters also has many accompanying amenities to care for and improve the
spiritual life of employees such as cafe, gym, game room, canteen,...

8. Vehicles to pick up and drop off employees

To serve the needs of convenient transportation and daily work, the Company has bus routes
to shuttle MWG office staff from Ho Chi Minh City to the headquarters.

Third message:

We still have a target of recruiting thousands of employees for the branch stores of our
subsidiaries
● We are still planning to recruit 2,500 more employees for the Bach Hoa Xanh mini
supermarket system across 25 provinces and cities. With many positions such as
Supermarket staff (Dry and fresh goods counters), Cashier, Warehouse delivery staff,
Frozen goods distribution staff, Security staff,...