School Topper Scholarship Scheme SOP - Version4

Valid from 23.11.2022 12 pm (onwards)

Date of SOP approval : 22/11/2022

—--------------------------------------------------------------------------------------------------------------------------

Note Topic: Process to provide toppers for Scholarship for BTC orders (basis school report/
school certificates validation)

Scheme structure:

Note- School Toppers can be basis

A.School Rank
School Scholar Applicable only Time period for Type of order
Rank in ship on fee application
Section discoun components
(both t%
inclusiv
e)

1-2 100% BTC tuition fee Any no of years Any no of years

only

3-5 80% BTC tuition fee Any no of years Any no of years

only

B. School Avg marks %

School Scholarshi Applicable Time period Type of order

Avgerage p only on fee for
marks% discount% components application

90% 80% BTC tuition Any no of Any no of years

-100% fee only years
(both
inclusive)

*Tab charges, registration fee and BTLA material fee is always applicable and not under discount.
Downpayment is 10K minimum and is as per sales policy. (refer Annexure-7)

Note: Marks are basis annual report card of 21-22 or half yearly report card of 22-23 academic years.
In case of grade mentioned only, please refer grade to marks mapping table or provide clarification
letter from school. In case of report card clearly mentioning avg total marks % same will be taken. If
same needs to be calculated, please take average of total marks (for all subjects). RD / ABH is
responsible for validation/ approval of such details.
Google form for ABH : https://forms.gle/E4midaE3cRgHJQF86

Tracker : (comment access given to all)

School Rank Scholarship - ABH Entry form (Responses)
Tab : Form Responses 2

Training Video link : https://drive.google.com/drive/folders/1sNTLheOmQR-6vSLifyqQAgS1w1PnXaAW

Case 1: School is providing the validated school topper list/ avg marks%
confirmation directly to ABH/ ZBH (no customer involvement) (original seen and
verified by ABH)

Document for eligibility (same needs to be uploaded in LS as combined single pdf) :

1. School Valid email with topper rank list/ avg marks% or School letter head (mentioning student
name, class, section or class rank or avg marks%). This has to come directly from School
authority to BYJU’s leadership - ABH, ZBH or RD (original seen and verified by ABH)
2. Student id card
3. student report card can be used to validate during the sales discussion against the topper list
received from School

Kit for school discussions :

https://drive.google.com/drive/folders/1oWtvtXIX2jNt1rEeIsb8tFL1iZrZEbTE

Case 2: School is not providing validation for the document of rank/avg marks%
shown by customer during center walkin or sales conduction (original seen and
verified by ABH)

Document for eligibility (same needs to be uploaded in LS as combined single pdf) :

1. Rank/avg marks% document received directly from customer (report card/ school letterhead/
school certificate) (original seen and verified by ABH)
2. Student id card
3. Snapshot of first page of the ACH graded and signed test score (in case score is above
threshold)

Process for individual customer order:

LS Activity/ Manual
Description process Reference
1. Center Sales updates info and uploads snapshot of LS process Activity:
combined document showing school rank/ avg marks% in LS School Rank entry
process activity (CSA can choose type of topper category and Sales- v3.0 Annexure 1
choose rank or avg marks% slab from respective dropdown)
2. Center Sales intimates ABH via email to validate the same
in LS
3. ABH views the lead in LS, verifies the information in the
lead summary page of previous activity and enters his/her LS process Activity:
validation in the system through activity as per the chosen School Rank validation
option of the two in “type of rank document source” and by ABH v2.0
relevant document (read above) (same to be followed for (under sales process
marks) dropdown) Annexure 2
4A. If the ABH confirms status as rejection in the activity, the
system triggers an automated email to Sales team member to
intimate (sales can reupload or re initiate post rejection)
4B. In case same is verified by ABH and approved, RD should
get an auto email with lead link for approval.
ABH can always remind RD in case RD does not take action
by sharing the lead link on email if required.
5. RD checks the details on LS and approves on LS. Post
approval, all flow members - CSA, ABH receives an email. LS process activity:
(same goes for case if rejected by RD). If RD rejects, CSA can School Rank - RD
start the process from the beginning. approval Annexure 3
6. ABH updates the details in the google form to intimate
central team to generate coupon (central team will not take
audit responsibility pre punching for every case) Hence
ABH/RD has to be doubly sure before raising the request.
7. Center Sales team only generates the coupon. Center team
has to use the same and punch the order. In case the center
team can't use the coupon due to tech issue or cases like
sibling case, they can fill the backend punching form (like any
other backend punching order.)

Please note: Kindly align with SOPs in totality and reach out to your
leaders for any doubt/ clarification
Any employee with fraudulent activity caught will be applicable for strict
disciplinary action.
Post form fillup, Central Sales audit team would generate coupon.

For auto coupon generation, the same will mentioned as coupon generated (central team will only reject
cases if document is missing. They will not check whether rank or marks is correct. ) In case of rejection,
same will be mentioned in the locked sheet. In case of changes, comment on the form sheet cell

For manual backend generation, please use LS coupon screenshot and use normal sales backend
punching form to process the order
Team will conduct sample audit post week closure. Themes and cases will be shared to RD post audit. In
case of operational deviations above threshold%, RD will come back with rectification plan and cases
approval will be suspended for a suspension timeline for a week. In case of wilful deviations leading to
monetary loss and purposeful malfeasance, disciplinary action will be initiated.

Escalation matrix:

Level 1: Niraj Mishra (niraj.mishra@byjus.com)

Level 2: Chinmay Chak (chinamy.chakkawar@byjus.com)
Level 3: Sarin Siraj (sarin.siraj@byjus.com )
Level 4: Ritabrata Dhar (ritabrata.dhar@byjus.com )

SLAs - Straight through cases for backend sales - 48 hours for weekday entry and 72 hours for weekend
entry
For issue cases, SLA depends on rectification of issues and proactive follow-up with POCs

Annexure 1 : LS Activity: School Rank entry - Sales v3.0

1. Sales team members can access the LS activity under Sales processes: “School Rank entry - Sales v3.0”

2. In the form, the Sales team member updates the details in the form align with rank document as per SOP
Annexure 2 :LS Activity: School Rank validation by ABH v2.0

1. ABH can access the LS activity under Sales processes: “School Rank validation by ABH v2.0”. They can
access the past document and past info updated by Sales in the form and complete the updation for the
ABH section (including uploading the rank verification document and type of rank document source)
Click submit to initiate auto email to RD

Annexure 3: LS Activity: School Rank - RD approval

1. RD can click on the email LS link and view the lead and verifies the details in LS earlier activities and
submit approval in School rank - RD approval under Sales processes dropdown
Annexure - 6 C

Effective from 14th October 2022 (cases to be punched)

No change in SRS discount % in scheme, but change in amount due to change in BTC fee components
All centers except Mundka, Narela, Budh Vihar, Powai

Illustration table
Description Year 1 Year 2 (additional) Year 3 (additional)

Registration fee 5000

BTLA material fee 22000 17000 17000

BTC Tuition fee 16000 21000 21000

Total max price year wise 43000 38000 38000

% discount for Rank 1-2 on 100% 100% 100%

Tution fee only

Amount payable for Rank =5000+22000 17000 17000

1-2 only =27000

% discount for Rank 3-5 on 80% 80% 80%

Tution fee only

Amount payable for Rank =5000+22000+3200 =17000+4200 =17000+4200

3-5 only =30,200 =21,200 =21,200

1 year order total 2 year order total 3 year order total

Rank 1-2 27,000 44,000 61,000

Rank 3-5 30,200 51,400 72,600

(post round down to (30,000) (51,000) (72,000)
nearest thousand as per
policy)
Tab charges are additional as per actuals (as per customer choice)

Only for Powai

Illustration table
Description Year 1 Year 2 (additional) Year 3 (additional)

Registration fee 5000

BTLA material fee 34000 26000 27000

BTC Tuition fee 22000 30000 29000

Total max price year wise 61000 56000 56000

% discount for Rank 1-2 on 100% 100% 100%

Tution fee only

Amount payable for Rank =5000+34000 26000 27000

1-2 only =39000

% discount for Rank 3-5 on 80% 80% 80%

Tution fee only

Amount payable for Rank =5000+34000+4400 =26000+6000 =27000+5800

3-5 only =43,400 =32000 =32,800

1 year order total 2 year order total 3 year order total

Rank 1-2 39,000 65,000 92,000

Rank 3-5 43,400 75,400 108,200

(post round down to (43,000) (75,000) (108,000)
nearest thousand as per
policy)
Tab charges are additional as per actuals (as per customer choice)
Annexure -7 (down payment infographic)