MD KABIR UDDIN AHAMED

Date of birth: 04/10/1992 Nationality: Bangladeshi Phone number:

(+351) 926111911 (Mobile) Email address: kabiraub37@gmail.com

Address: RUA BELA VISTA N 74 1, 2750-304, CASCAIS, Portugal (Home)

About me:
I am an experienced customer service representative with over several years of
experience providing customer service in B2C and B2B in retail e-commerce
and sales Industries. I am highly committed to building customer relationships
through meaningful communication driving client satisfaction while boosting
sales. Throughout my experience in customer care and sales positions I have
developed a skill to quickly identify customer needs allowing me to provide the
right message and help adopt my tone to build customer trust and provide the
right of sending opportunities. Throughout my extensive experience in
customer service and sales rules I have also developed a strong multitasking
and Team Management skill.

WORK EXPERIENCE

2016 – 2018 GAZIPUR, Bangladesh

PRODUCT QUALITY CONTROLLER AG AGRO INDUSTRIES LTD

1. Inspect products to ensure that they meet quality standards

2. Create tests for quality control of products
3. Disassemble product parts to inspect them individually
4. Monitor production operations to ensure conformance to company specifications
5. Direct assembly adjustments to ensure operations reflect quality standards
6. Ensure products meet customer expectations based on company objectives
7. Communicate the results of inspections and put forward corrective suggestions
8. Write reports to document deficiencies and errors of products

2013 – 2016 Bangladesh

CUSTOMER SERVICE EXECUTIVE ISLAM GROUP

* Answering questions about a company’s products or services

* Resolving issues and troubleshooting technical problems

* Delivering information about a company’s offerings

* Providing proactive customer outreach

* Handling customer complaints

* Collecting and analyzing customer feedback

* Responding to customer reviews

* Developing and documenting knowledge into helpful content

* Tracking customer service KPIs and metrics

EDUCATION AND TRAINING

2015 Bangladesh
MASTERS IN BUSINESS ADMINISTRATION AMERICAN INTERNATION UNIVERSITY BANGLADESH

Address Bangladesh

2013 Bangladesh
BACHELOR OF BUSINESS ADMINISTRATION ASIAN UNIVERSITY OF BANGLADESH

Address Bangladesh

2009 Bangladesh
HIGHER SECONDARY SCHOOL CERTIFICATE AFTAB UDDIN SCHOOL AND COLLEGE

Address Bangladesh

2008 Bangladesh
SECONDARY SCHOOL CERTIFICATE AFTAB UDDIN HIGH SCHOOL

Address Bangladesh

LANGUAGE SKILLS

Mother tongue(s): BENGALI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ENGLISH C2 C1 C1 C1 C1

FRENCH B1 B1 B1 A2

HINDI C1 B1

URDU B1 A2

PORTUGUESE A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Office Google Drive Zoom Social Media Microsoft Powerpoint Skype Google
Docs Instagram

ADDITIONAL INFORMATION

DRIVING LICENCE

Driving Licence: B1
Driving Licence: B