CEO Monthly Report Month of January 2022

Front Office Serenity Beach

General Overview

Serenity Makdi Beach Month YTD

In EGP Actual Budget Actual Budget
Rooms Revenue 4,414,716 3,597,500 9,171,658.48 8,537,500
ARR 800.09 799.44 807.52 799.44
Occupancy 71.33% 32.14% 44.06% 32.14%
Rev Par 570.73 256.69 350.32 256.69
Revenue Per Guest 378.45 399.72 395.09 399.72
GOP Per Guest

General comments on the month

1. Room was cold even regular guest said was cold than last year.
2. Occupancy MTD 71.33% based on total room 5,467 over 960 rooms extra than budget of
4,500 rooms
3. No. of guests MTD 11,665 over by 2,265 guests comparing to budget of 9,400
4.

Achievements
1. 95 % GSI score MTD
2. Weekly reviewing the GR report with all details to ensure no any hot issues left over there.
3. New staff has been trained to take over the night shift.
4. Follow up sheet was zero comments as we did follow with all requests.
5. On Job training done with the new guest relation member Tatiana was 1st time to work in
hospitality.

Focus of Next month

1 Focusing on increase positive comment on Booking.com
2 Focusing on the staff training specially on job training
3 Searching for efficient new members for the guest relation
4 Upsell the Executive room to gain more revenue.

Manpower & Turn Over

Manpower Turn Over

CEO Monthly Report

 Total Vacation Position How many
14 4 0 No

Training
1. Towel card control
2. Room Move.
3. Handling guest complain.
4. Upselling.

GSI %
1. Front Office GSI average score is 95 %,
2. Holiday check rank 95%
3. Trip advisor rank 13/35 , 31/273
4. Booking .com rank 9.1/10

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Housekeeping Serenity Beach

General comments on the month
1. Wifi in the room.
2. German TV was common comments.
3. Sometimes hot water wasn’t hot enough but no major complaints.
4. Room is very cold and it was the coldest month since 6 years ago.

Achievements
1. All the rooms door of building A has been painted 36 room
2. General cleaning has been made for entire A building opened and occupied
3. General cleaning has been made for entire B building opened and occupied
4. General Cleaning has been made for the public area in the beach.
5. Linen inventory has been made.
6. All the rooms has been spired for pest control
7.

Landry & Uniform

1- Staff received the winter blue Jacket
2- Following up with daily operation.
3- Following up with Eng. Log book for daily maintenance.

Focus of Next month

1. Continue the general cleaning of the rest of the hotel 200 rooms.
2. Clean another 150 soft curtains.
3. Follow up with the closed rooms with proper schedule 2 times weekly.
4. General cleaning the Bay watch 2 times month of February.

CEO Monthly Report

 5. General cleaning for B2 as the occupancy will be slightly higher month of February.
6. To finish entire task of standardizations with Mr. Badr and Mr. Ahmed Abdelrahman.

Manpower &Turn Over

Manpower Turn Over

Total Vacation Position How many
59 7 0 No

Training
1. 15 minutes training on a daily briefing.
2. One hour class training every week and the sheet has been submitted to the Training
manager.

GSI%
1. Housekeeping GSI average score is 96 %,
2. Holiday check rank 95%
3. Trip advisor rank 13/35 , 31/273
4. Booking .com rank 9.1/10

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Food & Beverage Serenity Beach

Month YTD
In EGP Actual Budget Actual Budget
Allocated Revenue
1431,837 1433,000 3,412,500 3246,430

Extra Revenue
20035 26300 75430 51300

Total Revenue
1,809,918,70 1,755,000,00 4,160,959,02 4,173,000.00

Food Cost
127.75 120 120.85 120

Beverage Cost
40.04 40 34.95 40

F&B Cost
178.25 160 155.80 160

General comments on the month

1. Allocation was over than budget due to increase of the price which is made the
variance. .

CEO Monthly Report

 2. On Job training has been made and regarding service Sequence.
3. Working on beverage price approval from the government.
4. Maintenance for Main Restaurants chairs (20 has been done)

Achievements
1. Cristal audit 80%
2. Closing the month GSI Score F& b service 93%.bar service 96%
3. Extra sales valentine dinner 385 $ 11 pax (Italian restaurant)
4. Working with quality Produced.
5. Royall Rest & snakes feedback no comment last month food & service
6. 6All Buffet name tag has been implemented.
7. 7 Marble Table ready in the terrace.
8. New cover for bar chairs in the terrace.
9. Door in and out from the Kitchen Cover with stainless-steel.

Focus of Next month

1. Complete all Maintenance work shop before the season start
2. Hiring a key position and complete the manning guide.
3. Complete our bar equipment. (Blender. Mixer. Bar tools )(Order Done)
4. Working on bar stock for all bars with cost control.
5. Focus with Nestle Company to change all coffee machine.
6. Pepsi fridge to be change.
7. Order stainless-steel drawer for all bars. Storage bar stock.

Manpower Turn Over

Manpower Turn Over

Total Vacation Position How many
52 7 0 0

Trainin
1. 15 minutes training calendar to focus on basics
2. On job training focus on service sequence.
3. Food Safety 5 days

CEO Monthly Report

GSI%
1. Food & Beverage GSI average score is 93% F&B Service & 96% Bar Service,
2. Holiday check rank 95%
3. Trip advisor rank 13/35 , 31/273
4. Booking .com rank 9.1/10

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Kitchen Serenity Beach

General comments on the month

1. We closed the month of FEB with120 LE cost per person we did our best to maintain the quality.
2. Bay watch operation work
3. We were struggling at the receiving area due to full renovation.
4. Melamine order receiving date

Achievements
1- Managed to improve the GSI above 92%

Focus of Next month

1- Improved Cristal Scour to 82 %
2- Upgrade the buffet setup.
3- Complete the Kitchen equipment
4- Working to update and creating new ala cart menus that rise to the level of guest expectation

Manpower Turn Over

Manpower Turn Over

Total Vacation Position How many
57 8 2

Training

1. CLEANING VEGETABLES
2. Stewarding

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 3. Food presentation
4. Daily 15 minutes training 30 topics.

GSI%
1. Kitchen GSI average score is 92% Food Quality & 91% Food varity.
2. Holiday check rank 95%
3. Trip advisor rank 13/35 , 31/273
4. Booking .com rank 9.1/10

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Recreation Serenity Beach

General comments on the month
1. Marbella pools getting busy and we added more 25 sunbeds
2. Heated pool was very busy as well.
3. The 2 salty pools was always full by 9 pm
4. Beach operation was normal no any problems

Achievements
1. The 350 sunbeds cover has been adjusted and installed.
2. Beach umbrellas has been washed.

Focus of Next month

1. To hire 2 lifeguards.
2. Repair the umbrealls and sunbeds for month of March and April even May
.

Manpower &Turn Over

Manpower Turn Over

Total Vacation Position How many
12 2 0 0

Training
1. 15 minutes training on a daily briefing.

GSI%
5. Beach & Pool Cleanliness 95 % and Beach & Pool Service 95
6. Holiday check rank 95%

CEO Monthly Report

 7. Trip advisor rank 13/35 , 31/273
8. Booking .com rank 9.1/10

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CEO Monthly Report