Salesforce Developer/ Administrator

Name: Prem Visa: GC

Location: Austin, TX

Professional Summary:
 9+ years of IT experience including Salesforce CRM Implementations: Analysis, Design, Development,
Administration, Integration and supporting the cloud applications, Oracle DBA, Manual Testing.
 Experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds,
Communities and Force.com platform.
 Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S -
Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
 Experience in SFDC development using visual force pages, visual force components AJAX Tool kit, SOQL, and
SOSL.
 Experience in creating Custom Objects, Custom Fields, Custom Relationship, Custom Tabs, Standard Object and
Many 2 Many Relationships.
 Experienced in Creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning
Component features.
 Proficient in dealing with functionalities related to sales cloud & service cloud, and Analytics Cloud.
 Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services,
Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
 Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have
compatibility of the app in mobile, Tab and Desktop versions.
 Experience with customization of Confidential Communities and platforms ExactTarget, Apttus CPQ.
 Extensive experience in developing and deploying custom integration solutions in confidential .com CRM.
Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
 Expert in implementing security and sharing rules at object, field, and record level for different users at different
levels of organization.
 Experience working on VSCode with Force.com Plug-in for writing business logic in Apex
 Experience with different methodologies Agile, Scrum and Waterfall Models.
 Ability to effectively communicate technical issues and resolve problems at all levels of the organization both
internally and externally.
 Capable of rapidly learning new technologies and processes, and successfully applying them to the operations
and projects.
 Experience with source control tools Git, Bit bucket, Source Tree.

Technical Skills:

Salesforce Technologies Apex Classes/Controllers, Apex Triggers, SOQL, SOSL,

Visualforce Pages / Components, Apex Web Services,
Apex Custom Controllers and Extension,
Salesforce.com - Workflows, Dashboards, Custom
Objects, Record Type, Role Hierarchy, Validation,
Quotes, Formulae, Page layouts, Reports, Sandbox
development & Testing.
SFDC API Tools Eclipse, Developer Console, Workbench, Force.com
Migration tool (Ant based), Force.com Explorer, Data
Loader, Excel Connector, Force.com Platform
(Sandbox, and Production).
Languages C, C++, Java, PL/SQL, Apex, SOQL, SOSL
Web Technologies HTML, XML, CSS, Java Script, PHP, Bootstrap, JQuery,
 CSS, OOD, Servlet
Web Services SOAP, REST, XML, JSON, WSDL
Operating Systems Windows NT/XP Pro/Vista, Linux, Unix
Databases MySql, Oracle, SAP Hana, Microsoft SQL Server
Servers Citrix XenApp 5/6, IIS, Active Directory, Desktop
Application, AWS Workspace, Azure Workspace
Agile Tool Jira, Azure ADO

Professional Experience:

Client: Visa, Austin, TX Jun 2022 – Till Date

Role: Sr. SFDC Developer/Administrator

Responsibilities:
 Extensively worked on agile methodology and attended Daily status/stand-up meetings.
 Created user Roles and Profiles and given them security controls and shared settings.
 Maintaining the profile roles and standard objects like user accounts, contacts, leads, campaigns, dashboards,
Reports.
 Also created Reports for custom financial data of current and potential portfolio.
 Authorized access to data, financial data and overall customer security facilities
 Developed various Custom objects, Components, Controllers, Custom reports, Custom Tabs, Labels, Visual force
pages, Validation rules, Approval processes and Auto-Response rules for automating business logic and Report
folders for different users and profiles based on the requirements.
 Created the Custom Report type, Reports and Dashboards as per the business requirements.
 Maintained Sandbox environments for QA Activities.
 Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between
Classic and Lightning.
 Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
 Worked on customization of Visual force to have lightning experience for desktop
 Used SOQL and SOSL for data manipulation.
 Good hands on experience using Data loader and cleansing and de-duplicating Bulk loads.
 Used Sandbox for testing, created, managed packages and migrated them between Sandboxes and Production
environments for final implementation.
 Co-ordinate with the test team and provide the application flow demo before the test team starts testing.

Environment: Force.com platform, Lightning Web Components, Lightning Experience, Visual Force Pages, Apex
Classes, Apex Triggers, Service Cloud, Data Loader, Data Import wizard, REST, SOQL, SOSL, Workflow &
Approvals, Reports, VS Code, Plug-in, Email services, Security controls, GitHub.

Client: HNB Bank, Columbus, OH May 2021 – Jun 2022

Role: SFDC Developer/Administrator

Responsibilities:
 Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1
mobile platform to make Lightning Application mobile.
 Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
 Maintenance of installed Managed Packages in Lightning using Apex. Used Data Migration tool called Data
Loader.
 Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders
and flows.
 Embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven
programming.
 Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application
compatible with lightning.
 Developed and configured various Custom Reports and Report Folders for different user profiles based on the
needs in the organization.
 Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto
response rules etc.)
 Developed Web Services callouts from Salesforce to External applications using SOAP and REST API.
 Used SOQL & SOSL for data manipulation.
 Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between
Classic and Lightning.
 Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
 Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
 Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
 Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases
Tab.
 Used Force.com web services API to create, update, retrieve and delete records. Worked in GIT version control
systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex
code.
 Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to
ensure minimum code coverage for the application to be migrated to production.

Environment: Force.com platform, Lightning Web Components, Lightning Experience, Visual Force Pages, Apex
Classes, Apttus CPQ, Sales Cloud, Data Loader, REST, SOQL, SOSL, Workflow & Approvals, Reports, VS Code,
Plug-in, Chain Sets, GitHub.

Client: PayPal, San Jose, CA Sept 2019 – Apr 2021

Role: SFDC Developer/ Administrator

Responsibilities:
 Actively involved in Sprint Grooming and Planning Sessions to work with business and come up with a designed
solution.
 Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component
look and feel better.
 Assisted the development team in creating company profile, set up new user profiles, define roles, permission
levels in Sales Cloud for sales representatives and marketers.
 Customized Service Cloud Console by inserting Visual force pages in custom console components, highlight
panel and interaction log.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications.
 Built Batch Apex triggers that update the fields and its related records on operations like update, delete and insert.
 Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular
basis for the sales performance and lead generation statistics.
 Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
 Extensively used REST APIs for integration between Salesforce and on-premise systems.
 Customized the Dashboards to the track usage for productivity and performance of business centres and their
sales teams.
 Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
 Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
 Used field level security along with page layouts in Lightning to manage access to certain fields.
 Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
 Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST,
WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Sales Cloud, Service Cloud, Workflows,
Approval process, Data loader, Cast Iron, Reports, Dashboard, Sharing rules, Force.com IDE.

Client: National Western Life Insurance, Austin, TX Apr 2017 – Aug 2019
Role: SFDC Administrator

Responsibilities:
 Performed the role of Salesforce developer, lightning developer and interacted with various business user groups
for gathering the requirements for salesforce.com, Lightning and CRM implementation.
 Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data
using Data Loader, Admin Garage and Lexi Loader.
 Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing
address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
 Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
 Maintained Task, Defect lists and coordinates with different teams to ensure development related bugs are closed
in timely fashion.
 Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
 Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
 Wrote triggers in order to process incoming service e-mail requests from customers to automatically create new
case records.
 Working on Web Services apex classes, using JSON/XML parser passed input request and mapped the XML
request to Salesforce object.
 Developed Apex Test Classes with assurance of maximum code coverage.
 Developed and configured various Reports and Dashboards for different user profiles based on the need in the
organization.
 Resolve the Cases and support the team on urgent bases, implementation and working with real-time
troubleshooting.
 Worked in Production support, handling defects using JIRA defect tracking system, interacting with end users on
daily basis.

Environment: Force.com platform, Visual Force Pages, Lightning, Apex Classes, AJAX, Data Loader, HTML, CSS,
JavaScript, jQuery, Workflow & Approvals, Reports, Process Builder, VS Code, Chain Sets.

Vision 2K, Hyderabad, India Oct 2011 – Nov 2014

Role: QA (Manual Testing)

Responsibilities:

 Developed Manual test cases to test the functionality of the application.

 Developed Manual test cases for Regression testing based on the requirement documents using Quick Test
Professional (QTP)/ UFT.
 Knowledge of Software Development Life Cycle (SDLC) of Waterfall and Agile Methodology.
 Prepared Defect Report as per severity and Priority.
 Performed the browser Compatibility testing for employee stock portal (IE9, Firefox, Safari, Google chrome).
 Design, deliver and execute high quality test cases under direction of a Test Manager.
 Designed Test cases and executed Test cases and reported the Bugs using Quality Centre.
 Experience in System Integration Testing of web-based application, time tracking through electronic gadgets
(devices and mobiles).
 Performed Regression Test execution based on the priority of the Test cases in Quality Centre.
 Interacted with developers to follow up on defects and issues.
 Responsible for providing the status updates to the team on daily basis.
 Generated the Test Status Reports from Test Director and regularly presented to QA Team lead and Project team
lead.

Environment: Manual Testing, Test Director, MS-Word, MS-Excel, Java, Java Script, SQL, Oracle, Emulators,
Simulators.

Certifications:

 Salesforce Certified Administrator (SCA) - (Credential ID – 187128)

 Salesforce Certified Platform Developer I - (Credential ID – 243638)

Education:

• Bachelor’s in CSE 2006 – 2010

Institute of Technology & Management

• Master’s in science 2015 – 2017

Southeast Missouri State University, Missouri