Venkata Munnagala

Product Owner
E-Mail: shastrymunnagala@gmail.com
Linkedin Profile : https://www.linkedin.com/in/venkata-munnagala
Phone - +1 219-880-6548

POPM Certification Java 2 Certification (JCP)

SUMMARY

1). Have 21 Years of IT Experience and 9 Years of Product Owner and 5 years of Business Analyst Experience out of
which 3 years in Health care, 5 years in financial dept on SOA Architecture, and 7 years of Development Experience in
AT&T, T-Mobile for more than 5 years in Telecom Industry and 2 years of Mortgage experience in Frieddie Mac and
CITI Bank.

2). Project management & Product Owner experience with gathering requirements, understanding them, and writing the
technical User stories for API’s and Web Methods also and see to it that on time delivery.

3). Experience in vendor management, gap analysis, UAT management, client training, translating requirements, Change
Management, UAT activities, wireframes and mockups, grooming backlogs, mapping, Security processes, lean six sigma,
SDLC documentation, project milestone forecasting, project charter development, project plan development, project team
site management, MS Project, SharePoint 2013

4). Experience in Tableau architecture, installing of Software, upgrades, performance tuning.

5). Experience in creating and maintaining project documentation. Which includes product/user manuals (including order
fulfillment and procurement process BPM terminology), change management, DTM, initiation approval, risk log, scope
document, requirements document, solution specification document, architecture document, operation manual, test plan,
RTM, test cases, upstream/downstream interface notification (through UML diagrams), implementation plan (including
back out and shakeout plan) and deployment approval including Security Governance, Case Management Tool (PEGA).

6). Developed and modified Several Front end Pages using HTML, XHTML which improved the on screen presentation,
and also did the coding in Java, EJB and hibernate and also designed tables in Oracle along with POJO's for EDI , for
better performance in the back end.

7). Worked on enhancements for most of the mission critical Applications, which include Java, J2EE, JMS, Struts, spring,
Hibernate, ServiceNow Rest API's (Mulesoft & Akana), & API Integration across Platforms, EDI, which are involved in
Claims, Collections, payment Gateways, Network Provisioning, Network Automation, PO’s and Invoice , Amdocs
Product Catalog (Pricing Rules Engine) ,EDI, EDIFACT & BSS Gateway.

8). Wrote the code for retrieving the data from XML document by Using SAX parser and also through Swaggers.

9. Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with
individuals at all levels and work as a part of a team as well as independently

10). Worked in both Waterfall and Agile based Methodologies.

11). Experience in Data Modeling using Facets Data Model as per SOA Architecture and AWS & Azure for Cloud
Platforms.

12). Experience in Designing and Gathering Requirements for SalesForce Customer Service model , HCL Commerce (E-
Commerce)platforms, for Better Quality Service and experience for customers in AT&T

13). Experience in Clear Case (Asset Management Tool) for all AT&T Projects
14) Supervision of Unit Test cases (J Unit's) done by Developers along with Test Scripts done by Testers.

15). Worked on SOAP and WSDL for Web Services and testing of IVR systems too as per SOA guidelines.

16) Working Knowledge in knowledge in HAProxy, PKS and Splunk

PROFESSIONAL EXPERIENCE:

Wipro Ltd
Client: Bank Of America Sep' 22
To Jun’23
Role: Product Owner
Worked for a Project called Consumer Lending & Underwriting Technology. This is mainly to do with the rules that
change continuously for Consumer Loans, and some business-driven conditions and keeping the Business & Technical
Charts updated for any updated or deleted items in Configurations versions in iFulfill Application.

Responsibilities:
● Wrote USs for different Applications (API’s) like Payment API, Customer API, Payment Processing Tools,
Invoicing tools, Fee Tools, Fraud tools (for PEGA), ServiceNow, HCL Commerce Platforms, API, Supply Chain,
etc.
● Used Service Now to connect workflows & to automate flows across Applications & Azure Data Flows.
● We document every transaction and change continuously, to help you proactively manage risk and monitor
compliance using Workday Financial Module.
● Conducted the Backlog grooming sessions too with the Developers and Testers too.
● Participated in scrum meetings and also helped PO in maintaining the product backlog and sprint backlog.
● Co-ordinated with scrum team for efficient delivery within designated sprint cycle
● Prioritized project efforts, developed project plans, process flows and SRS using Visio from PO’s.
● Steered Sprint planning, Daily Scrum, Sprint review and Sprint retrospective sessions as a part of Business Process.
● Worked on Objects that goes into Swaggers and their interactions with other Applications with API Integration.
Also worked on automation of Swaggers for different flows within iFulfill Application.
● Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups, retrospective,
triangle meetings, release planning meetings for both Requirements prioritization & Requirements Elicitation.

Wipro Ltd
Client: CitiBank Jan' 21
To Aug’22
Role: Product Owner
Worked for a Project called Multiple Maintenance. This is mainly to do a Higher Authentication to the Customers under
some business-driven conditions and also for a specific Subset type of Customers and also for handling Multiple Travel
Suppression requests & keeping the Business & Technical Charts updated for any updated or deleted items in
Configurations versions for Mortgage receivable items in iFulfill Application.

Responsibilities:
● Wrote USs for different Applications (API’s) like Payment API, Customer API, EFD, EFD-IS, GCIF, Invoice
pages, Payment Processing Tools, Fee Tools, Fraud tools (PEGA), Service Now, HCL Commerce Platforms, etc.
● Used Service Now to connect workflows & to automate flows.
● Automation of processes right from IVR to OMS to NAMBIZ to Enabler and back to OMS and IVR as a part of
Order flow & Azure Data Flows.
● Wrote US’s for Chatbot, EDI, EDIFACT to Integrate with IVR as a Part of Order Processing sequence using API &
Logistics .
● Conducted the Backlog grooming sessions too with the Developers and Testers too.
● Participated in scrum meetings and also helped PO in maintaining the product backlog and sprint backlog.
● Co-ordinated with scrum team for efficient delivery within designated sprint cycle
● Prioritized project efforts, developed project plans, process flows and SRS using Visio from PO’s.
● Steered Sprint planning, Daily Scrum, Sprint review and Sprint retrospective sessions as a part of Business Process.
 ● Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups, retrospective,
triangle meetings, release planning meetings for both Requirements prioritization & Requirements Elicitation.
● Workday automatically ingests, enriches, and transforms business event data into accounting, simplifying your
accounting in the process in Workday Accountant Module and also USs for Workday Timekeeping time and
Attendance too.
● Performed Functional design analysis and updated the Sequence diagrams, Wireframes & ISD document for API
integration as a part of this effort.
● Worked on getting data into Objects that goes into Swaggers and their interactions with other Applications.
● Worked under Project Manager and followed established directions as was juggling between projects.
● Actively participated and Co-ordinated in task planning, project status reporting, progress meeting coordination,
project documentation and Test Planning.
● Interacted with the Users, Developer, Project Manager, and SMEs to get a better understanding of the
business processes.

Rapid IT
Client: Equifax, Atlanta, GA
July’20 to Jan’21
Role : Product Owner
Worked in GCS team for the IDWatchdog application to be merged with MyEquifax Web Application for both the Retail
clients as well as the Customers in General.
Responsibilities:
Conducted the scrum meetings as the scrum master and wrote the product backlog (US’s for different Credit
API’s, Invoice Api’s & Payments Processing App’s) and sprint backlog.
● Co-ordinated with scrum team for efficient delivery within designated sprint cycle
● Prioritized project efforts, developed project plans, process flows and SRS using scrum from PO’s and Pricing
App’s.
● Steered Sprint planning, Daily Scrum, Sprint review and Sprint retrospective sessions as a part of Business
Process.
● Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups,
retrospective, triangle meetings, release planning meetings for both Requirements prioritization & Requirements
Elicitation.
● We document every transaction and change continuously, to help you proactively manage risk and monitor
compliance using Workday Financial Module and also US’s forTimekeeping time and Attendance too.
● Wrote US’s for ChatBot , EDI, EDIFACT to Integrate with IVR as a Part of Order Processing sequence using
Customer API & Supply Chain .
● Performed Functional design analysis and updated the Sequence diagrams, Wireframes & ISD document & API
Integration across Platforms, also as a part of this effort.
● Worked on getting data into Objects that goes into Swaggers and their interactions with other Applications.
● Worked under Project Manager and followed established directions as was juggling between projects.
● Actively participated and Co-ordinated in task planning, project status reporting, progress meeting coordination,
project documentation and Test Planning.
● Transform data automatically, to test APIs and integrations, and also plug enterprise integrations into CI/CD
pipelines with built-in support for Maven and Jenkins (US’s for API’s).
● Interacted with the Users, Developer, Project Manager, and SMEs to get a better understanding of the business
processes.

NIIT Inc
Client: Aflac, Atlanta, GA July'19
to Jun'20.
Product Owner
Worked in the API run team for the Order Management API where we need to send different types of Orders based on
Benefit level or field level to External systems through Message Queues.
Responsibilities:
 ● Conducted the scrum meetings as the scrum master and helped maintain the product backlog (US’s for different
Purchase Order (which includes Invoice API’s) & Credit Card API’s for HCL Commerce Platforms) with splitting
of EPICS into smaller meaningful US’s and sprint backlog.
● Co-ordinated with scrum team for efficient delivery within designated sprint cycle
● Prioritized project efforts, developed project plans, process flows and SRS using scrum from PO’s and Pricing
App’s using API.
● Used HAProxy for high availability and as a load balancer & even worked on Azure Data Flows.
● Used Splunk to get Date and send it to HTTP Event Collector.
● Steered Sprint planning, Daily Scrum, Sprint review and Sprint retrospective sessions as a part of Business
Process.
● Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups,
retrospective, triangle meetings, release planning meetings for both Requirements prioritization & Requirements
Elicitation.
● Automation of processes right from IVR to OMS to NAMBIZ to Enabler and back to OMS and IVR as a part of
Order flow through Liveperson Platform.
● Wrote US’s for EDI, EDIFACT to Integrate with Order Processing sequence as a part of Integration for API’s.
, also US’s for Workday Timekeeping time and Attendance too
● Maintained and Updated Product Backlog, Scrum board and burndown charts for API run team which has
RESTful web services & is on Mulesoft & Akana.
● Helped the team create and organize the electronic scrum board in Jira and conducted the daily stand ups.
● Facilitate Daily Scrum, Sprint Planning, Sprint Demo and Sprint Retrospective meetings.
● Conducted meetings with Business and with Development and testing about the req’s for DEVOPS tools like
Github, Jenkin.
● Business process modeling, data analysis, issue tracking and management performance reporting and Network
Automation for existing projects.
● Wrote User Stories for Development of Swaggers for the banks for the auto credit for customers as a part of Core
banking project.
● Used Servicenow Strategies for Problem Management in AngularJS in UI using ElasticSearch.
● Performed Functional design analysis and updated the Sequence diagrams & ISD document also as a part of this
effort.
● Worked under Manager Supervision and followed established directions as was juggling between projects.
● Actively participated and Co-ordinated in task planning, project status reporting, progress meeting coordination,
project documentation and Test Planning.
● Interacted with the Users, Developer, Project Manager, and SMEs to get a better understanding of the business
processes.
● Transform data automatically, to test APIs and integrations, and also plug enterprise integrations into CI/CD
pipelines with built-in support for Maven and Jenkins using Mulesoft Accelerator App.
● Assisted in data mapping and studied how the coming data will be mapped to stored procedure.
● Documented Project scope, high level requirements and process flows using BPM terminology and UML
diagrams.
● Worked with the Offshore Testing team in developing Test cases / Test Suites out of the User Stories and used to
be a part of Integration Testing.

PROKARMA Inc
Oct’18 - June'19
Client: T-Mobile, Atlanta, GA
Product Owner
Working with the Product Managers of DSG (Digital Service Group) of T-Mobile, where we take care of Orders while
comes to OM-API and from IVR's ( Genesys Cloud), from the client App’s and how were persist them in DB and then,
based on the PM’s requirements which are there in Order API Backlog and on my understanding the Project as a whole,
refine the requirements, and write the requirements explicitly in BDD format for Developers and testers to work.
Responsibilities:
● Wrote requirements in User Stories in BDD format for the OMS project which is on AWS Platform.
● Conducted the scrum meetings as the scrum master and helped maintain the product backlog with splitting of
EPICS into smaller meaningful US’s and sprint backlog.
● Co-ordinated with scrum team for efficient delivery within designated sprint cycle
 ● Prioritized project efforts, developed project plans, process flows and SRS using scrum.
● Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups,
retrospective, triangle meetings, release planning meetings for both Requirements prioritization & Requirements
Elicitation.
● Automation of processes right from IVR to OMS to NAMBIZ to Enabler and back to OMS and IVR as a part of
Order flow through Liveperson Platform using API (like Payment API, Customer API) & Supply Chain.
● Wrote US’s for ChatBot to Integrate with IVR as a Part of Order Processing sequence.
● Build APIs from scratch for any use case in diverse protocols using Mulesoft API’s.
● Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups,
retrospective, triangle meetings, release planning meetings.
● Maintained and Updated Product Backlog for PO’s (Products), for Genesys Cloud IVR and Invoicing and
Amdocs Pricing Rules Engine (EPC [Enterprise Product Catalog) and also worked on Billing Engine & Customer
Management as a part of BSS System, Scrum board and burndown charts.
● Business process modeling, data analysis, issue tracking and management performance reporting for existing
projects using Service Now for Problem Management & Incident Management.
● Used Servicenow Strategies for Problem Management in AngularJS in UI using ElasticSearch.
● Wrote User Stories for Development of Swaggers, POC’s & Confluence pages too apart from Technical &
Enabler (Payment Gateway's) US’s for RESTful web services.
● Assisted in data mapping and studied how the coming data will be mapped to stored procedure.
● Documented Project scope, high level requirements and process flows using BPM terminology and UML
diagrams using Java Application and Weblogic App Server.

TATA CONSULTANCY SERVICES

Client: Vanguard Inc, Charlotte, NC Dec’17 – Sep’18
Product Owner
The Vanguard Group is an American registered investment advisor with over $4.5 trillion in assets under
management. It is the largest provider of mutual funds, Retirement Funds (409A) and the second-largest provider of
exchange-traded funds (ETFs) in the world through their RIA Pratform to be on their custodian Assets too. Write the
algorithms for 409A plans set the timelines to start, Maturity of the Funds, monthly or Yearly disbursement of Funds,
Cash flows etc.
● Wrote system requirements, HLD’s and AD’s for the Functional requirements for conversion project which was
on Azure platforms and also on their RIA platforms too.
● Conducted meetings with Business and with Development and testing about the req’s.
● Business process modeling, data analysis, issue tracking and management performance reporting for existing
projects.
● Wrote User Stories even for Development of Monolith web pages to Web – Cloud Foundry (Azure)
● Participated and organized Scrum Meetings like Planning meetings, meeting with 409A Service Stakeholders,
kickoff meetings, daily stand ups, retrospective, triangle meetings, release planning meetings for both
Requirements prioritization & Requirements Elicitation.
● Worked closely with system architect to implement Service Oriented Architecture (SOA Arch) which was with
Java.
● Interacted with the Users, Developer, Project Manager, and SMEs to get a better understanding of the business
processes.
● Worked with the Offshore Testing team in developing Test cases out of the User Stories and used to be a part of
Integration Testing.

TATA CONSULTANCY SERVICES

Client: Nationwide Inc, Columbus, OH June’17 – Nov'17
Product Owner
● Wrote system requirements, HLD’s and AD’s for the Functional requirements which were on AWS Platforms.
● Conducted meetings with Business and with Development and testing about the req’s.
● Business process modeling, data analysis, issue tracking and management performance reporting.
● Wrote User Stories even for ServiceNow Rest Objects.
● Actively participated in task planning, project status reporting, progress meeting coordination, project
documentation.
 ● Worked closely with system architect to implement Service Oriented Architecture (SOA Arch) which was with
Java.
● Interacted with the Users, Developer, Project Manager, and SMEs to get a better understanding of the business
processes.
● Assisted in data mapping and studied how the coming data will be mapped to stored procedure.
● Documented Project scope, high level requirements and process flows using BPM terminology and UML
diagrams using Java Application and Weblogic App Server.

TATA CONSULTANCY SERVICES

Delta Air Lines, Atlanta, GA Dec’16
– June'17
DCDR Product Owner / Business Analyst
Worked in DCDR project for Delta Air Lines. Delta is planning to open up a new Center which would replicate the
Production boxes of all the Servers and Applications as a Back-up (Disaster Recovery).

TATA CONSULTANCY SERVICES

Freddie Mac, Washington DC June’15
– Nov'16
Product Owner
Worked on a project for conversion of a stand-alone app made in MS-Excel into a Web App for time entries and a project
related app for all employees within Freddie Mac for iFulfill project as a part of Mortgage industry.

● Wrote system requirements, HLD’s and AD’s for the Functional requirements for AWS platform.
● Conducted meetings with Business and with Development and testing about the req’s.
● Documented Project scope, high level requirements and process flows.
● Worked closely with system architect to implement Service Oriented Architecture (SOA).
● Used application specific tools to query the SQL server.
Environment: Java1.5, multi-threading, J2EE, JAXB, JMS, Weblogic 8.1, Spring Framework, VersionOne, Hibernate,
JUnit, Maven, EJB 2.1, Oracle 8.1, DB2, JDBC, XML, Log4j, JSP, Tag Libraries, JSF, Jira

Amdocs Inc,
Client: AT&T, Atlanta, GA July 2014 - May
2015
Product Owner / Business Analyst
Working in AT&T Order Management System Domain which is an Amdocs product along with EPC (Enterprise Product
Catalog) also worked on Billing Engine & Customer Management as a part of BSS System,, where we deal with the
Forms that CSR deal with, AT&T’s Portal which Customers deal with for booking an Order with different Speeds,
different Network Elements etc and also how to respond to different types of queries from the Front End's (IVR's).

Tech Mahindra Americas

Client: AT&T, Atlanta, GA Dec 2012 - July
2014
Product Owner / Business Analyst
Worked in AT&T with the Science and Technology Group, For Project Light Speed. This Application is involved in
Provisioning of High-speed Internet (DSL), Cable and Telephone through the DSL network.
Involved in a module for IVR where data flows through OMS

Tech Mahindra Americas

Client: AT&T, Alpharetta, GA Jan 2009 –
Nov 2012
Incident Manager
Working on Support for Mobility Care Applications as an Incident Manager with a team size of 9 (3 On-site and 6 Off-
shore). This includes Monitoring of 14 Applications which includes but not limited to Billing, Collections, Provisioning.

MultiVision Inc,
Client: AT&T, Atlanta, GA Dec 2007 – Dec
2008
Product Owner
Worked in AT&T with the Science and Technology Group, For Project Light Speed. This Application is involved in
Provisioning of High-speed Internet (DSL), Cable and Telephone through the DSL network.
Involved in a module for Workflow Management (WFMBiz)

MultiVision Inc,
Client: UPS, Atlanta, GA July 2007 – Nov 2007
Sr. Business Analyst
Worked on the Search engine, which gets all the search results based on the input in different languages. Used
transformation to get the result set to display the output in different languages.

MultiVision Inc,
Client: BellSouth, Atlanta, GA Sept 2006 – June 2007
Team Lead/Sr. Technical Analyst
Scorecards: This is an internal site, developed for COESM users and its main purpose is Quality Evaluation for
Employees, starting from a Technician till Vice President for Southeast Region.

Accenture, Schaumburg, IL July 2006 – Sept 2006

Team Lead/Sr. Technical Analyst
Light Speed Universe Portal Application: Developed Portlets using WebSphere portal server V 5.1 for Address Book
Similar to yahoo's Address Book. Portlets were developed by Offshore Shore Team as per the JSR 168 standard.

MultiVision Inc,
Client: FreddieMac Inc., Mclean, VA Sept 2003 - June 2006
Sr. Technical Analyst
Utilities: FreddieMac had problems every time when going for Release, with regard to testing their Data-Base
Consistency. So, we developed a tool, which would take a Baseline against the Database, before Production, and store it
on the local file system in a folder along with the timestamp.

Monami Inc., London, UK Nov 2001 – Aug 2003

Java Programmer
The Text Editor Applet is an Internet application developed for the purpose of creating on-line documents.

Jasko India, London, UK Feb 2000 - Sept 2001

Java Programmer
Designed and developed an Online Shopping Website

EDUCATION
Bachelors in Commerce 1992
Osmania University, Hyderabad, India
Diploma in Computer Programming and Applications, Data Pro, Visakhapatnam, Andhra Pradesh, India.