Queueing Theory- Exercises

1
Customers arrive at the First Class Ticket Counter of a theatre at a rate of
12 per hour. There is one clerk serving the customers at a rate of 30 per
hour.
i) What is the probability that there is no customer in counter (i.e. that the
system is idle)?
ii) What is the probability that there are more than 2 customers in the
counter?
iii) What is the probability that there is no customer waiting to be served?
iv) What is the probability that a customer is being served and nobody is
waiting?
2
A TV repairman finds that the time spent on his job has an
exponential distribution with mean 30 minutes. If he repairs sets
in the order in which they come and if the arrival of sets is
approximately Poisson with an average rate of 10 per 8-hour day,
what is his expected idle time each day? How many jobs are
ahead of the set just brought in?
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Assume that at a bank teller window, the customers arrive in their cars at the average of
twenty per hour according to a Poisson distribution. Assume also that the bank
teller spends an average of to minutes per customer to complete a service, and
the service time is exponentially distributed. Customers, who arrive from an
infinite population, are served on a first-come-first-served basis, and there is no
limit to possible queue length.

i) What is the expected waiting time in the system per customer?

ii) What is the mean number of customers waiting in the system?
iii) What is the probability of zero customers in the system?
iv) What is the value of the utilization factor?
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