P_Lifting the Curtain on Cultural Values, Materialism and Luxury Consumption_Evidence From Jodan_J of Consumer Behaviour - 2022 - Shammout - Lifting the Curtain on Cultural Values Materialism and Luxury Consumption

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Received: 6 April 2021 Revised: 9 February 2022 Accepted: 25 March 2022

DOI: 10.1002/cb.2053

SPECIAL ISSUE ARTICLE

Lifting the curtain on cultural values, materialism and luxury


consumption: Evidence from Jordan

Eyad Shammout1 | Steven D'Alessandro2 | Felicity Small3 | Tahmid Nayeem3

1
Department of Marketing, Faculty of
Economics and Administrative Science, The Abstract
Hashemite University, Zarqa, Jordan The demand for luxury goods is growing in new emerging markets. However, there is
2
Tasmanian School of Business and
still minimal research on the influence of culture and materialism on consumers' pur-
Economics, The University of Tasmania,
Tasmania, Australia chasing behaviour for luxury goods in these markets. Data were collected using an
3
School of Management and Marketing, online survey from 532 luxury customers in Jordan. This research provides empirical
Charles Sturt University, New South Wales,
Australia evidence that adds to brand luxury studies by investigating the relationship between
cultural orientations (vertical–horizontal), dimensions of individualism and collectiv-
Correspondence
Steven D'Alessandro, Tasmanian School of ism with materialism and other interpersonal factors influencing materialism and lux-
Business and Economics, The University of ury purchase intentions. The findings show that materialism is highly correlated with
Tasmania, Tasmania, Australia.
Email: steve.dalessandro@utas.edu.au vertical orientations. Moreover, the relationship between materialism and purchase
intentions is not significant but mediated by the bandwagon effect and status con-
sumption. This suggests that Jordanian consumers buy luxury products to help sup-
port their social status and keep up with trends within their social groups. For
marketing management strategy, to encourage purchases, communication strategies
should emphasise the social value of the purchase.

1 | I N T RO DU CT I O N conditions (Aliyev & Wagner, 2018). Thus, a range of motives is fuel-


ling the growth in demand in the luxury goods sector, which compli-
Luxury research is dynamic, and as shown in Gurzki and cates effective marketing strategies.
Woisetschlaeger (2017) review, there is a clear cluster of research The global market revenue for personal luxury goods such as
streams covering social phenomena, economic patterns, and cultural fashion and accessories reached a record of US$309 billion in 2017
experiences. Recently, the drivers affecting the purchase of luxury (D'Arpizio et al., 2017). In addition, according to Statista, the global
goods have become even more nuanced because different consumer luxury market is expected to increase to US$388 in 2025. However,
groups are entering the market and redefining luxury products and due to the COVID-19 pandemic in 2020, revenues were expected to
consumption patterns (Creevey et al., 2021; D'Arpizio et al., 2021). dip sharply in 2021 compared to the previous years, as the middle
There is evidence of a growing demand for authentic luxury and pas- class, who have driven the rise in luxury consumption, may have lost
sion driven by hedonism and status-seeking desire within some social consumer confidence with the threat of economic recession
groups (Eastman et al., 2018). However, at the same time, there is evi- (D'Arpizio et al., 2021). However, it is clear from the increase in com-
dence that the motivations of luxury consumers have evolved from petition between luxury brands that luxury items are more accessible
seeking prestige to self-fulfilment, personal growth and status to more people (Stathopoulou & Balabanis, 2019).
(Balabanis & Stathopoulou, 2021; Dubois et al., 2021; Gutsatz & While much of the increase in demand for luxury goods has
Heine, 2018; O'Cass & Frost, 2002; Vigneron & Johnson, 1999; occurred in non-Western contexts, the empirical research on how cul-
Wong & Ahuvia, 1998) and that this varies between different cultural tural factors influence the demand for luxury goods has remained

This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium,
provided the original work is properly cited.
© 2022 The Authors. Journal of Consumer Behaviour published by John Wiley & Sons Ltd.

J Consumer Behav. 2022;21:987–1001. wileyonlinelibrary.com/journal/cb 987


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988 SHAMMOUT ET AL.

underdeveloped (Eastman et al., 1997; Ger & Belk, 1996; Vigneron & changes in the marketplace, particularly for international luxury brands,
Johnson, 1999). Most previous studies have focused on explaining the have always challenged marketers to understand market diversity and
effect of individualism and collectivism dimensions proposed by trends and maintain awareness of shifting consumer preferences in a
(Hofstede, 1983) and other cultural values on luxury purchases (Aliyev & global context (Paul, 2015). Marketing scholars explain the marketing
Wagner, 2018; Bian & Forsythe, 2012; Wong & Ahuvia, 1998). process by examining the cultural environment to understand con-
A few streams of research have considered how status and equal- sumers' motivations for buying luxury goods.
ity motivations (termed vertical and horizontal dimensions, respec- The Arab world has a population of 422 million, uses the same
tively) have influenced luxury consumption and materialism (Shavitt language (Islam) as a major religious belief, has multiple cultural simi-
et al., 2006) and the role of equality and power in individualism– larities, and has abundant natural resource reserves. Thus, luxury con-
collectivism cultural values (Meyers-Levy, 2006; Oyserman, 2006). A sumption is a subject of particular interest in the Arab world. Two
recent study by Kapferer and Valette-Florence (2019) explored the major Arab market regions are the Levant and the Gulf (Farah &
relationships between the source of wealth (i.e. inheriting riches and Fawaz, 2016). As (Hofstede, 1991) pointed out, Arab societies are
self-success) and luxury consumption across six countries. The find- more prone to accept the group's rather than individual decisions;
ings showed that materialism and a desire to express wealth as a sta- “unity, harmony, consensus and cooperation” are often superior to
tus symbol were clear but varied across cultures. However, most individual initiatives (Dirani, 2008, pp. 218). For example, “in Lebanon,
previous studies on the multidimensional effects of vertical-status and individuals believe that there is a greater need to meet the expecta-
horizontal-equality motivations have only been conducted in Western tions of local social groups rather than the broader national group
contexts, which differ from the cultures where the growth in demand requirements” (Farah & Fawaz, 2016, p. 143). Further, Lebanon and
for luxury goods is now occurring (e.g., China the Middle East). Little is Jordan cultures are considered collectivist in the Levant region
known of the influence of cultural values on other drivers of luxury because of their similar social characteristics (Alkailani et al., 2012).
goods purchases, such as materialism and social norms in these coun- Also, Lebanon and Jordan score much lower in terms of individualism
tries (Bahri-Ammari et al., 2020; Mainolfi, 2020). (30 and 40) when compared to The United States (91) and the
Thus, the emergence of a phenomenon known as “masstige” United Kingdom (89), implying that they are much more collective ori-
(Silverstein & Fiske, 2003), that is “mass-prestige”, is creating substan- entated than western countries (Hofstede Insights, 2021).
tive changes to this luxury buyers' segment and amplifying the mar- Thus, while there is a growing demand for luxury products and
keting challenges. Masstige involves new customers from the middle services, the cultural tensions between a collective culture and the
class making luxury purchases, and it has triggered a significant surge individualism and materialism of a globalised society need to be con-
in demand for luxury goods and market growth, especially in Asia and sidered. There is also the paradox that needs to be explained how
the Middle East (Gurzki & Woisetschlaeger, 2017; Silverstein countries with high collectivist values have high levels of luxury con-
et al., 2008; Wong & Ahuvia, 1998). The elements of what constitutes sumption, often aligned with individualism and, therefore, materialism.
masstige and its functions appear to operate on a continuum of lux- Materialism has been acknowledged as one of the primary drivers
ury, with the bandwagon effect being a significant factor in purchase of luxury goods consumption (Belk, 1985; Liao & Wang, 2009;
decisions (Kumar et al., 2020). Moreover, the marketing concept of Richins & Dawson, 1992; Sun et al., 2014). Emerging evidence has
“people like us, but things like this” (Godin, 2018)) has become visible also demonstrated that cultural factors influence materialism
in luxury consumption research (Gurzki & Woisetschlaeger, 2017). In (Burroughs & Rindfleisch, 2002; Dawson et al., 2005; Garbarino
Jordan, the social structure includes a large middle class, representing et al., 2014), which implies that materialism may mediate the relation-
49.5% of the population (Dang & Ianchovichina, 2018). Given the ship between cultural factors and luxury goods purchase intentions.
increasing size of the middle class in Jordan and the rising importance For example, Burroughs and Rindfleisch (2002) found that highly col-
of the concept of masstige in the luxury market, it is important to lectivist oriented values were negatively associated with materialism,
examine how social factors like culture, materialism, the bandwagon even within an individualistic culture that was the context for the
effect, and status influence purchase intentions. study (the USA). Understanding how materialism and cultural factors
Customers in the Middle East have the highest per capita spend- influence luxury goods purchase intentions is particularly pertinent.
ing in the world on luxury goods at about US$1900 per year. For There is evidence from developing economies that traditionally non-
instance, Chinese tourists shopping in the UK spend an average of US materialistic people appear to be becoming more materialistic
$1187 on luxury goods, while tourists from the Middle East spend US (Durvasula et al., 2001; Kaynak & Kara, 2012; Mainolfi, 2020). How-
$1800 (Thomas, 2007). ever, what is not clear is how collectivism and individual values drive
The Middle East has one of the most significant young populations materialism and how a vertical (hierarchy) versus collective (group)
globally, representing an opportunity for luxury brands to focus on mil- focus influences consumption. It is important to note that many
lennial customers. However, Moore et al. (2000) implied that cultural Middle-Eastern countries are collective but may be transitioning to
diversity and changes in the global market and the heterogeneity of the more vertical-oriented societies.
consumer market had created challenges for luxury goods companies. This paper then aims to examine in a developing Middle Eastern
As a result, these companies try to use the international perspective of country (Jordan), how collective versus individual values (Triandis &
their luxury brands and switch to public companies. Continuous Gelfand, 1998) influence luxury consumption through materialism and
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SHAMMOUT ET AL. 989

F I G U R E 1 Conceptual model. H9 Materialism ! Status Consumption ! Purchase intentions (Materialism ! Purchase intentions, n.s.). H11
Materialism ! Bandwagon effect ! Purchase intentions (Materialism ! Purchase intentions, n.s.). HI, Horizontal individualism; VI, vertical
individualism; HC, horizontal collectivism; VC, vertical collectivism; n.s., not significant

then the need for social status and the bandwagon effect. Further- consumption (Eastman et al., 1999; Leibenstein, 1950; Veblen, 1899),
more, we argue that cultural values do not directly affect luxury con- and purchase intention (Ajzen, 1985; Hung et al., 2011; Kim &
sumption but are drivers of materialism and that materialism only Zhang, 2015). The conceptual framework depicts the links between
affects luxury consumption via the need for status and the band- the key constructs of the study and serves as a basis for discussion
wagon effect. In effect, consumer orientations (culture and material- and development of the hypotheses Figure 1.
ism) determine consumer needs (bandwagon effect and the need for
social status), which influence luxury consumption. This study thus
adds to the literature of luxury consumption by providing further 2.1 | Cultural orientations
evidence of the antecedent role of culture and that materialism is
mediated by the need for status and bandwagon effect of following 2.1.1 | Cultural orientations and materialism
others (Eastman et al., 2018; Kassim et al., 2016; Kastanakis &
Balabanis, 2012; Leibenstein, 1950; Rehman et al., 2021). Hofstede (1991, p. 5) defined culture as “the collective mental pro-
gramming of the people in an environment. Culture is not a character-
istic of individuals; it encompasses several people who were
2 | LITERATURE REVIEW AND conditioned by the same education and life experience.” Seminal
THEORETICAL DEVELOPMENT scholars believe that the “individualism/collectivism” dimension is the
central aspect of culture that explains the similarities and variances
This research integrates previous research, starting with the cultural between countries and cross-cultural consumer behaviour research
orientation theories of (Hofstede, 1983; Singelis et al., 1995; (Hofstede, 1983, 1991; Triandis et al., 1988).
Triandis & Gelfand, 1998), the personal value of materialism Many researchers acknowledge that collectivism and individual-
(Belk, 1985; Richins & Dawson, 1992), social influences for luxury ism traits exist in all cultures, but one archetype dominates a culture
consumption behaviour known as the bandwagon effect and status (Kapoor et al., 2003; Stathopoulou & Balabanis, 2019; Triandis &
14791838, 2022, 5, Downloaded from https://onlinelibrary.wiley.com/doi/10.1002/cb.2053 by Test, Wiley Online Library on [30/06/2024]. See the Terms and Conditions (https://onlinelibrary.wiley.com/terms-and-conditions) on Wiley Online Library for rules of use; OA articles are governed by the applicable Creative Commons License
990 SHAMMOUT ET AL.

Gelfand, 1998). However, Hofstede (1991, p. 51) identified the fol- p. 8). However, previous research had mixed results in this context.
lowing distinction between individualism and collectivism: “Individual- Wong (1997) argued that individualism in US undergraduates was not
ism pertains to societies in which the ties between individuals are related to their materialistic values, although collectivism was nega-
loose: everyone is expected to look after themselves and their imme- tively connected to materialism. However, Awanis et al. (2017) argued
diate family.” Collectivism as its opposite pertains to societies in that the mainstream view of materialism holds that materialists are
which people from birth onwards are integrated into strong, cohesive self-prioritising persons who compete with pro-social and collective
in-groups, which throughout people's lifetime continue to protect goals in a lifestyle dominated by status, money, and possessions.
them in exchange for unquestioning loyalty.” In the conceptualisation of cultural orientation, previous research
Triandis (1996) refers to individualism and collectivism as the ‘cul- suggests that incorporating the vertical-horizontal sides of the individual-
tural syndrome’. Based on previous cultural studies (Triandis, 2001; ism dimension will further explain the relationship with materialism
Triandis et al., 1988; Triandis & Gelfand, 1998), individualism and col- (Singelis et al., 1995; Triandis, 2001). Previous literature supports the link
lectivism are multidimensional culture structures rather than a simple and finds that vertical individualism is positively related to materialism
dichotomy. These researchers further pointed out that individualism due to power values and achievement and negatively related to horizon-
and collectivism can be horizontal or vertical. People with a high verti- tal individualism orientations (Oishi et al., 1998). In another study, Wong
cal dimension accept societal inequalities and emphasise hierarchy. et al. (2003) stated that adults with a vertical individualism orientation
On the other side, individuals with higher levels on the horizontal were positively associated with materialism; these results were found in
dimension believe in equality among society members and that every- several countries (i.e. the USA, Thailand, Korea, Japan, and Singapore).
one should have the same status and rights (Garbarino et al., 2014; However, both V and H individualism orientations share self-
Shavitt et al., 2011; Triandis, 2001; Triandis & Gelfand, 1998). A differ- direction independence and are expected to be associated with mate-
ent emphasis on the horizontal and vertical dimensions can distinguish rialism. On the other hand, materialism is assumed to be negatively
between different levels of individualism and collectivism, resulting in related to collectivist cultural values. VC orientation, however, empha-
four distinctions of “individualism and collectivism: horizontal individ- sises a strong hierarchy within a group and is likely to be linked to the
ualism (HI), vertical individualism (VI), horizontal collectivism (HC), and desire for success associated with establishing group relationships
vertical collectivism (VC)” (Triandis & Gelfand, 1998, p. 118). rather than ownership. Likewise, those displaying HC, emphasising
“egalitarianism”, are less likely to highlight the significance of
increased spending on material goods to establish their status within
2.2 | Materialism the group (Garbarino et al., 2014). Therefore, in this research, vertical
and horizontal distinctions have been integrated into the
Materialism is defined as “the importance a consumer attaches to individualism–collectivism framework, leading to a significant contri-
worldly possessions” (Belk, 1984, p. 291). Richins (2004, p. 210) bution to understanding the drivers of materialism. Therefore, we pro-
defines materialism as “the importance ascribed to the ownership and posed the following hypotheses:
acquisition of material goods in achieving major life goals or desired
states.” Belk (1985) sees materialism as an individual's personality H1. Consumers' horizontal individualism cultural orien-
trait. The author pointed out three main features that demonstrate tation is positively related to materialism.
materialism: envy, non-generosity, and possessiveness. Conversely,
Richins and Dawson (1992) define materialism as a value consisting of H2. Consumers' vertical individualism cultural orienta-
three dimensions; success, acquisition centrality, and happiness. tion is positively related to materialism.
In the context of this study, materialism is related to the desire of
individuals to identify themselves by owning material possessions H3. Consumers' horizontal collectivism cultural orienta-
(Eastman et al., 2018; Ger & Belk, 1996; Kuanr et al., 2020), which we tion is negatively related to materialism.
argue is more of a personality trait. However, previous studies on mate-
rialism and cultural values prove that these concepts are closely interre- H4. Consumers' vertical collectivism cultural orienta-
lated (Burroughs & Rindfleisch, 2002; Richins & Dawson, 1992). Some tion is negatively related to materialism.
scholars recognise the importance of cultural differences in relation to
materialism (Clarke III & Micken, 2002; Ger & Belk, 1999; Kassim
et al., 2016; Mai, 2019). However, scant research has been conducted
on the linkage between cultural orientations and materialism (Garbarino 2.2.1 | Materialism and status consumption,
et al., 2014; Sun et al., 2014). Several scholars have found that material- bandwagon effect, and purchase intention
ism is positively related to individualism and negatively associated with
collectivism (Clarke III & Micken, 2002; Wong, 1997). Materialism is associated with conspicuous consumption when con-
The link between cultural orientation and materialism is stated in sumers purchase a product for pleasure and status rather than its
this definition of materialism as “a cultural system in which material functionality and utility (Flouri, 1999; Kuanr et al., 2020; Mai, 2019;
interest is not made subservient to other social goals” (Mukerji, 1983, Podoshen & Andrzejewski, 2012). Luxury brands are distinctively
14791838, 2022, 5, Downloaded from https://onlinelibrary.wiley.com/doi/10.1002/cb.2053 by Test, Wiley Online Library on [30/06/2024]. See the Terms and Conditions (https://onlinelibrary.wiley.com/terms-and-conditions) on Wiley Online Library for rules of use; OA articles are governed by the applicable Creative Commons License
SHAMMOUT ET AL. 991

associated with premium quality and uniqueness, exclusivity, and In this context, Status Seekers can be defined as “people who are
expensiveness (Chadha & Husband, 2010; Chevalier & Gutsatz, 2012; continually straining to surround themselves with visible evidence of
Cornell, 2002; Gutsatz & Heine, 2018; Kapferer & Bastien, 2009; Ko the superior rank they are claiming” (Packard, 1959, p. 5). Likewise,
et al., 2019; Okonkwo, 2009; Phau & Prendergast, 2000). Thus, a lux- status seekers are more concerned about their social standing and
ury brand can be highly desirable, not just for the functional benefits often try to ingratiate themselves with others (Balabanis &
it provides to the customer but also for the symbolic value, which Stathopoulou, 2021; Kastanakis & Balabanis, 2014). They seek status
means the ability to signal more about the owner's status, success, through interactions with other members of the right social group
and wealth (Balabanis & Stathopoulou, 2021; Chevalier & using suitable goods or brands (Lascu & Zinkhan, 1999). For the luxury
Mazzalovo, 2008; O'Cass, 2004; Van, 2007; Wiedmann et al., 2009; brand to have a societal impact, it must confer status value and fulfil
Wong & Ahuvia, 1998). the need to achieve social visibility (Mason, 1984; Wing et al., 2015).
Based on this, luxury consumption might be related to materialis- Researchers conceptualise status consumption as a personal trait that
tic consumers (Mainolfi, 2020; Rindfleisch et al., 2000; Tatzel, 2003). addresses a person's need to consume luxury for status; it influences
There are several reasons for this. First, materialistic consumers tend consumer purchase decision-making (Eastman et al., 1999; Eastman &
to consume luxury goods to show their success and wealth conspicu- Liu, 2012; O'Cass & Siahtiri, 2013). This leads to the following
ously, and they see the possession of things as a signal of success hypothesis:
(Richins & Dawson, 1992). Materialists often use luxury goods to
enhance their self-concept and represent their identity by combining H8. Status consumption has a positive impact on lux-
the symbolic aspects of these luxury goods into their appeal (Bahri- ury purchase intentions.
Ammari et al., 2020; Belk, 1985; Dittmar, 1994; Richins, 2004). Sec-
ond, materialists believe personal happiness and identity goal pursuits Indeed, Eastman and Eastman (2015, p. 3) defined Status Con-
can be achieved by consuming luxury goods (Christopher et al., 2004; sumption as the “motivational process by which individuals strive to
Jiang et al., 2016; Ong et al., 2021; Richins & Dawson, 1992; Shrum improve one's social and/or self-standing through consumption of
et al., 2013). Consequently, this suggests that materialistic people consumer products that may be conspicuous and that confer status
devote more money to luxury goods and have greater purchase inten- for the individual and surrounding significant others.” According to
tions than other consumers. Materialistic consumers are also likely to the definition, materialists are motivated to consume luxury posses-
purchase luxury goods and services because of status consumption sions for the status required for themselves and others (Eastman
and to gain acceptance (bandwagon effect); hence, the following et al., 1999; Eastman et al., 2018). Regarding the relationship between
hypotheses are proposed: material and social response, materialism was positively related to the
need to belong (Zhang et al., 2020). This materialistic view illustrates
H5. Materialism has a positive impact on status the consumers' symbolic meaning to express to others. This explana-
consumption. tion shows a positive relationship between status consumption and
materialism and purchase intentions (Goldsmith et al., 2012;
H6. Materialism has a positive impact on the band- Jalees, 2007; Kassim et al., 2016). Therefore, the following hypothesis
wagon effect. is formulated:

H7. Materialism has a positive impact on luxury pur- H9. Status consumption mediates the relationship
chase intentions. between materialism and luxury purchase intentions.

Next, a more detailed explanation of the status consumption and


the bandwagon effect on luxury purchases is explained. 2.4 | Bandwagon effect

The bandwagon effect is defined as “the extent to which the demand


2.3 | Status consumption for a commodity increases since others are also consuming the same
commodity” (Leibenstein, 1950, p. 189). Leibenstein also added the
Consumers have different personalities and perceptions of luxury “snob” effect, which means that while the number of people buying
products (Vigneron & Johnson, 2004). Studies prove that materialistic the product increases, the preference for the same product decreases.
customers are keen to spend more money on excessive goods and The bandwagon effect on consumption states that consumers are
luxury (Liao & Wang, 2009) to improve their social status and prestige motivated to purchase specific goods because others from the same
(Christopher et al., 2004; Vigneron & Johnson, 1999) and self-esteem reference groups have previously purchased the goods (Bahri-Ammari
(Tatzel, 2003). Consequently, consumers may signal wealth and suc- et al., 2020; Kastanakis & Balabanis, 2012; Tynan et al., 2010). It is
cess by purchasing luxury brands to gain social approval and engage in also different from the concept known as the “Veblen” effect, where
meaningful social interactions with other like-minded people (Aliyev & the demand increases due to the price increases, which is related to
Wagner, 2018; Eastman et al., 2018; Liao & Wang, 2009). the “conspicuous consumption” concept proposed by (Veblen, 1899).
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992 SHAMMOUT ET AL.

However, bandwagon consumers are less price-sensitive and highly 3.1 | The sample
concerned with group confirmation and connection (Hudders, 2012;
Mainolfi, 2020; Vigneron & Johnson, 1999). Given this relationship to The sample consisted of 54% women, with 80% of the sample being
price and the bandwagon effect, masstige has been identified as a up to 44 years old and the most popular age category 25–34 years
good growth strategy in developing nations with the rise of the middle (51.9%). The education level was high for the respondents, with
class and more consumers able to afford and purchase mass luxury 49.2% holding a bachelor's degree. Most (60.3%) were white-collar
products (Kumar et al., 2020). Thus: workers. The median income was between US$16,936 and US
$25,380. The sample was a good representation of the important cen-
H10. The bandwagon effect has a positive impact on tres of Jordan, with 46.5% of respondents residing in the capital
luxury purchase intentions. Amman.
The types of luxuries purchased during the previous 12 months
In addition, bandwagon behaviour in general centres on goods included jewellery (34.0%), watches (33.1%), and fashion accessories
used by most fashionistas and celebrities (Chan & Zhang, 2007; Chu (76.1%, note that respondents could select more than one item). The
et al., 2013), which carries social approvals within the relevant status reasons for the purchases included for the respondent (86.1%), for
group because it signifies success (Belk, 1988). In return, the popular- others (family and friends, 48.1%), and a special occasion (23.1%)
ity of the group and the things they consume signal to the general (note that respondents could select more than one reason). The
public and trigger further demand for these luxury goods (Han degree of luxury consumption in the sample was relatively high, with
et al., 2010). In addition, materialists are influenced by interpersonal a mean number of luxury items of 11.12 purchases a year (there was a
influences in consumption factors (Fitzmaurice & Comegys, 2006; wide variation, though, with a standard deviation of 46.39). The aver-
O'Cass & Frost, 2002; Shukla, 2011). They think of social acceptance age annual expenditure on luxury items was US$2444.46.
and conformity with desired reference groups. In return, they value
owning and consuming publicly visible luxury brands, showing the
interaction between materialism and the bandwagon effects of luxury 3.2 | Measures
consumption (Clark et al., 2007; Kastanakis & Balabanis, 2012, 2014;
Mainolfi, 2020; Vigneron & Johnson, 2004). Therefore, it is hypo- The questionnaire consisted of established and existing scales to mea-
thesised that: sure all constructs. The first section of the questionnaire measured
the cultural orientations (HI, VI, HC, and VC) scale adapted by Triandis
H11. The bandwagon effect mediates the relationship and Gelfand (1998). This measure consisted of several factors measur-
between materialism and luxury purchase intentions. ing the degree of vertical (V, concern about hierarchy) versus horizon-
tal orientation (H, more of a focus on groups, peers or family), and the
degree of importance of collectivism (C) versus individualism (I). Sam-
3 | M E TH O DO LO GY ple items included; for HI, “I'd rather depend on myself than others”;
HC, “I feel good when I cooperate with others”; VI, “Competition is
This study adopts a primary data collection approach using a quantita- the law of nature”; VC, “It is my duty to take care of my family, even
tive online survey. The data were collected using the Pan Arab when I have to sacrifice what I want.”
Research Centre (PARC), specialising in consumer research in the Mid- Materialism was measured using the nine-item Richins (2004)
dle East. Data collection via an online panel was suitable in a country materialism value scale (MVS). Richins (2004, p. 216) stated, “The
like Jordan, where the internet penetration was 87% in 2019, in a results concerning the short versions of the MVS are promising.” In
population of 10 million. Furthermore, by 2017, Jordan ranked fifth in terms of internal criteria, the scales possess acceptable levels of reli-
Facebook penetration rates across the “Arab region (after UAE, Qatar, ability, and their dimensional characteristics are superior to those of
Bahrain and Kuwait) with 60% of its population having a Facebook the 18-item scale. Sample items of the scale were, “It bothers me that
account” (InternetWorldStats, 2019). I can't afford to buy things I'd like” and “Buying things gives me a lot
The study population consists of real luxury customers of of pleasure.”
Jordan's jewellery, watches, and fashion accessory industries. A series Status consumption was measured by the five-item scale Eastman
of screening questions and a random sampling method were used to et al. (1999) proposed. Some sample items were, “I would buy a prod-
collect the required data to reach the maximum number of respon- uct just because it has the status” and “A product is more valuable to
dents who belonged to this category. The pre-recruited online me if it has some snob appeal.” The bandwagon effect was measured
research panel provided a sample of 532 responses. This sample size with three items developed by Kastanakis and Balabanis (2012). These
allowed for detecting path coefficients of at least 0.11, with a power included; “A currently very popular and fashionable luxury watch that
level of 0.80 at p < .05, which meant sufficient statistical power to everyone would approve of its choice”; “A luxury watch worn by
evaluate the hypotheses (Kock & Hadaya, 2018). Preliminary data many celebrities and recognised by many people” and “A luxury watch
analysis was performed using SPSS 26.0, and data analysis using SEM that most people choose as a symbol of achievement.” The final set of
was performed for hypothesis and validity testing. measurements used in the study is shown in Table 1.
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SHAMMOUT ET AL. 993

TABLE 1 Convergent validity and composite reliability of constructs

Latent construct Composite


Construct Item loading reliability AVE SQRTAVE
Horizontal individualism
HI 1 I'd rather depend on myself than others 0.92 0.91 0.78 0.88
HI 2 I rely on myself most of the time; I rarely rely on others 0.91
HI 3 I often do “my own thing” 0.80
Vertical individualism
VI 5 It is important that I do my job better than others 0.59 0.79 0.50 0.70
VI 6 Winning is everything 0.75
VI 7 Competition is the law of nature 0.81
VI 8 When another person does better than I do, I get tense and 0.65
aroused
Horizontal collectivism
HC 9 If a co-worker gets a prize, I would feel proud 0.71 0.79 0.50 0.70
HC 10 The well-being of my co-workers is important to me 0.78
HC 11 To me, pleasure is spending time with others 0.50
HC 12 I feel good when I cooperate with others 0.80
Vertical collectivism
VC 13 Parents and children must stay together as much as possible 0.53 0.76 0.50 0.65
VC 14 It is my duty to take care of my family, even when I have to 0.64
sacrifice what I want
VC 15 Family members should stick together, no matter what 0.93
sacrifices are required
VC 16 It is important to me that I respect the decisions made by my 0.52
groups
Materialism
MAT 1 I admire people who own expensive homes, cars, clothes 0.39 0.79 0.50 0.61
MAT 2 I like to own things that impress people 0.47
MAT 6 I like a lot of luxury in my life 0.62
MAT 7 My life would be better if I own certain things I do not have 0.81
MAT 8 I'd be happier if I could afford to buy more things 0.88
MAT 9 It bothers me that I cannot afford to buy things I'd like 0.48
Status consumption
STA 1 I would buy a product just because it has status 0.85 0.82 0.54 0.72
STA 2 I am interested in new products with status 0.78
STA 3 I would pay more for a product if it had status 0.75
STA 5 A product is more valuable to me if it has some snob appeal 0.52
Bandwagon effect
BAN 1 A currently very popular and fashionable luxury watch that 0.74 0.73 0.50 0.68
everyone would approve of its choice
BAN 2 A luxury watch worn by many celebrities and recognised by 0.66
many people
BAN 3 A luxury watch that is chosen by most people as a symbol of 0.64
achievement
Purchase intentions
PI1 I have a strong possibility to purchase Luxury Brand X's 0.88 0.86 0.68 0.82
product
PI2 I'm likely to purchase Luxury Brand X's product 0.72
PI3 I have a high intention to purchase Luxury Brand X's product 0.86
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994 SHAMMOUT ET AL.

TABLE 2 Correlations among latent variables and square roots of the average variance extracted (AVE)

HI VI HC VC Material Bandwagon Status Intent Income Satisf Jord_air


HI 0.80 0.23** 0.37** 0.47** 0.03 0.04 0.03 0.04 0.00 0.20** 0.08
VI 0.23** 0.70 0.05 0.21** 0.30** 0.24** 0.22** 0.22* 0.10* 0.06 0.05
HC 0.37** 0.05 0.73 0.52** 0.03 0.05 0.08 0.07 0.12** 0.05 0.01
VC 0.47** 0.21** 0.52** 0.77 0.13** 0.02 0.02 0.00 0.04 0.09 0.02
Material 0.03 0.30** 0.03 0.13** 0.79 0.41** 0.36** 0.34** 0.15** 0.18* 0.21**
BandWag 0.04 0.24** 0.05 0.02 0.41** 0.79 0.57** 0.53** 0.24** 0.22** 0.26**
Status 0.03 0.22** 0.08 0.02 0.36** 0.57** 0.87 0.53** 0.21** 0.18** 0.18**
Intent 0.04 0.22** 0.07 0.00 0.34** 0.53** 0.53** 0.89 0.28** 0.29** 0.20**
Income 0.00 0.10* 0.12** 0.04 0.15** 0.24** 0.21** 0.28** 1.00 0.24** 0.09*
Satisf 0.20** 0.06 0.05 0.09* 0.18** 0.22** 0.18** 0.29** 0.24** 1.00 0.15**
Jord_air 0.08 0.05 0.01 0.02 0.21** 0.26** 0.18** 0.20** 0.09* 0.15** 1.00

Note: Square roots of average variances extracted (AVEs) are shown on diagonal.
Abbreviations: Material, materialism; Status, status consumption; Intent, purchase intent for luxuries; HI, horizontal individualism; VI, vertical individualism;
HC, horizontal collectivism; VC, vertical collectivism; Satisf, satisfaction with previously luxury purchase; Jord_air, quality of Jordanian airlines.
*p < 0.05, **p < 0.01.

The measure of purchase intentions was adapted from Hung EFA was performed to explore the dimensionality of each construct.
et al. (2011). This was a three-item construct consisting of the fol- All the items loaded on their theoretical factors, suggesting that the
lowing, “I have a strong possibility to purchase Luxury Brand X's cultural orientation dimensions (HI, VI, HC, and VC), materialism,
product”; “I'm likely to purchase Luxury Brand X's product”, “I bandwagon effect, status consumption, and purchase intentions are
have a high intention to purchase Luxury Brand X's product.” All unidimensional. All factor loadings used in the analysis exceeded the
measures were assessed using a nine-point agree-disagree scale. threshold of 0.6 (Hair et al., 2010).
The questionnaire was developed in English first and then trans- The structural equation results further supported convergent and
lated into Arabic using a translation back-translation process discriminant validity. As shown in Table 1, the composite reliability
(McGorry, 2000). (CR) values ranged from 0.70 to 0.97, exceeding the recommended
Ten marketing researchers and academic colleagues pretested the 0.70 threshold value. The average variance extracted (AVE) values
questionnaire from the management discipline to check if there were were higher than the acceptable value of 0.50 for convergent validity
any problems with layout or language. Minor changes were made (Fornell & Larker, 1981). All the CR values were greater than the AVE
before proceeding to the data collection stage. values, confirming the discriminant validity of the model (Hair
et al., 2010).
The overall AMOS 26.0 results for the measurement model pro-
4 | RESULTS duced a chi-square/df (cmin/df) value of 2.031, with a comparative fit
index (CFI) value of 0.96. The adjusted goodness of fit index (AGFI)
The analytical process consisted of three stages. The first was devel- was 0.94, and the root means square error of approximation (RMSEA)
oping the measurement model, followed by path analysis using struc- value was 0.04, indicating a good model fit.
tural equation modelling. Finally, scenarios of possible outcomes were As shown in Table 2, there was evidence for discriminant validity,
examined. as the square root of AVE of measures exceeded the correlations
between constructs (Fornell & Larker, 1981).
A further check on the response bias was conducted by examin-
4.1 | Measurement and structural model ing a marker variable (Jordanian Airlines, rated from 1 to 5) correla-
tions with the study measurements (Williams et al., 2010). Hence,
The measurement model was developed using exploratory and confir- there was only limited evidence for a common method bias, with cor-
matory structural modelling techniques. Reflective measurement eval- relations between the marker variable (quality of Jordanian Airlines)
uated the conceptual model (Kline, 2011). However, to assess the being significant for the Bandwagon effect (r = 0.26, p < .01), Satisfac-
initial reliability and dimensionality of the measures, Cronbach's alpha tion with past luxury purchases (r = 0.23, p < .01), Materialism
was employed and exploratory factor analysis (EFA) with varimax (r = 0.21, p < .01), Status consumption (r = 0.18, p < .01), Intent
rotation on each scale. The initial analysis supported the reliability and (r = 0.09, p < .05) and Income (r = 0.15, p < .05). Therefore, the mea-
dimensionality of the constructs. The Cronbach's alpha values for all surement model is considered satisfactory; we progressed to evaluate
the constructs were above 0.70 with an average α = 0.78. Then an the structural model (Hair et al., 2010).
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SHAMMOUT ET AL. 995

TABLE 3 Path results

Variables Estimate SE CR P Support


H1 HI à Materialism 0.05 0.01 3.71 n.s No
H2 VI à Materialism 0.22 0.02 7.82 ** Yes
H3 HC à Materialism 0.01 0.02 0.65 n.s No
H4 VC à Materialism 0.03 0.03 0.82 n.s No
H5 Materialism à Status consumption 0.52 0.05 9.65 ** Yes
H6 Materialism à Bandwagon effect 0.21 0.03 5.63 ** Yes
H7 Materialism à Purchase intention 0.05 0.05 1.12 n.s No
H8 Status consumption à Purchase intention 0.35 0.04 8.69 ** Yes
H10 Bandwagon effect à Purchase intention 0.38 0.05 7.02 ** Yes

Abbreviations: **, p < 0.01; CR, critical ratio (value); Estimate, regression weights (path estimate); HC, horizontal collectivism; HI, horizontal individualist;
P, critical value = significance value; SE, standard error; VC, vertical collectivist; VI, vertical individualist; n.s, not significant.

4.2 | Path model

The path results of the study are shown below in Table 3. Support was
found for H2 (Vertical Individualism+ ! Materialism, β = 0.22, p < .01),
H5 (Materialism+ ! status consumption, β = 0.52, p < .01), H6
(Materialism+ ! Bandwagon effect, β = 0.38, p < .01), H8 (Status con-
sumption+ ! Luxury purchase intentions, β = 0.35, p < .01) and H10
(Bandwagon effect+ ! Luxury purchase intentions, β = 0.38, p < .01).
Support was not found for H1 Horizontal Individualism+ ! Material-
ism, β = 0.05, n.s. the result was negative), H3 (Horizontal
Collectivism ! Materialism, β = 0.01, n.s), H4 (Vertical
Collectivism ! Materialism, β = 0.03, p < .01, the relationship is posi-
tive and not negative), and H7 (Materialism+ ! Luxury purchase inten-
tions, β = 0.05, n.s.).
To examine mediation hypotheses, we used the PROCESS macro
3.5 approach developed by (Hayes & Preacher, 2010). The analysis
used a bootstrap run of 5000 cases. Figure 2 shows the pattern of
results for the two mediation hypotheses. The path from materialism
to purchase intent was mediated by status consumption (H9). As FIGURE 2 Mediation effects
shown in Figure 2, there was a significant impact of materialism on
status consumption (β = 0.52, t = 9.62, p < .01, with the result within
TABLE 4 Testing mediation (indirect effects)
confidence intervals, LLCI = 0.41 to ULCI = 0.62). Status consump-
tion predicted luxury purchase intentions (β = 0.35, t = 8.80, p < .01, Indirect
Hypothesis effect Result
within the confidence interval, LLCI = 0.28 and ULCI = 0.44). As dis-
cussed, the link between materialism and luxury purchase intentions H9 Materialism à status à purchase 0.19** Full
intentions mediation
(H7) was not significant (β = 0.05, t = 1.91, p > .05 n.s., though within
H11 Materialism à bandwagon à 0.16** Full
the confidence interval, LLCI = 0.00, ULCI = 0.15). An analysis of indi-
purchase intentions mediation
rect effects showed that complete mediation was confirmed (Hayes &
Preacher, 2010) (β = 0.19, p < .01). Note: **, p < 0.01.

Mediation was also found for materialism through the bandwagon


effect for purchase intent (H11). As shown in Figure 2, materialism
was found to predict the bandwagon effect (β = 0.40, t = 8.57,
p < .01, LLCI = 0.26 and ULCI = 0.42) and the bandwagon effect, in influence purchases. The process macro test confirmed the model's
turn, predicted purchase intentions (β = 0.38, t = 5.96, p < .01, full mediation relationship (β = 0.16, p < .01). Table 4 shows the indi-
LLCI = 0.27 and ULCI = 0.49). As discussed previously, the link rect mediation test results.
between materialism and purchase intentions was not significant (H7). Overall, as shown by the coefficients of determination, the model
Thus, materialism acts indirectly through the bandwagon effect to predicts purchase intentions well (R2 = 0.42), the Bandwagon effect
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996 SHAMMOUT ET AL.

TABLE 5 Mental Modeler scenario results (increasing paths 0.7)

HI HC VI VC Materialism Status consumption Bandwagon effect Purchase intention


Increase Individualism – – – – +0.01 No change No change No change
Increase collectivism – – – – No change No change No change No change
Increase materialism – – – – – +0.02 +0.01 No change
Increase status consumption – – – – – – – +0.01
Increase bandwagon effect – – – – – – – +0.02

Note: Changes shown are increases in the squared multiple correlations.


Abbreviations: HC, horizontal collectivism; HI, horizontal individualism; VC, vertical collectivism; VI, vertical individualism.

(R2 = 0.37), Status consumption (R2 = 0.13) and Materialism support the relationship between the vertical-individualism with materi-
(R2 = 0.10). alism. These findings are consistent with previous research conducted
in countries with a higher collectivist culture, such as China and
South Korea. These studies have found VI is more positively correlated
4.2.1 | Scenario outcomes with mental Modeller with materialism than HI because people in vertical orientations believe
more in hierarchy and status in society. They may achieve this by pos-
While the path results show a static model of what the data repre- sessions as the opposite of horizontal orientations (Garbarino
sents its usefulness to management may be questionable if the situa- et al., 2014). This shows the essential influences the vertical–horizontal
tion changes. To examine possible outcomes for model parameter dimensions have on materialism, contributing to the existing research.
changes, we used a Mental Modeller program https://www. However, materialism in collectivist societies can be described as tradi-
mentalmodeler.com/. This program uses Fuzzy-Logic Cognitive Map- tions and norms within a cultural environment where interpersonal
ping (FCM) (Gray et al., 2012). FCM allows for constructing path maps influences are strong, and people tend to conform and focus on their
based on either judgement or, in this case, actual results. Using this obligations to each other as materialism becomes their social norm
existing path structure, we can construct several scenarios where the (Markus & Kitayama, 1991; Stathopoulou & Balabanis, 2019; Sun
value of parameters is increased to 0.70. The scenario results are et al., 2014; Tascioglu et al., 2017).
shown in Table 5. Further, this research examined if materialism influences luxury
As can be seen, a rise in individualism to 0.7 for all paths only goods purchase intentions, but the relationship in H7 was not signifi-
marginally increases materialism (0.01), with no effect on status con- cant. This result is consistent with (Shukla, 2012), who found the rela-
sumption, bandwagon effect or purchase intention. A similar increase tionship between materialism and purchase intentions regarding
in collective values has no effects on variables in the model. luxury goods among customers in India was not significant due to
Increasing materialism increases (0.02) and the bandwagon effect higher collectivist and interdependent self-construal, while the role
(0.01). An increase in status consumption slightly increases purchase was significant in Western markets. However, the social factors of the
intention (0.01), while an increase in the bandwagon effect increases bandwagon effect and status consumption positively mediated the
purchase intention (0.02). These results mirror the mediation results connection between materialism and purchase intentions.
largely and show the importance of the bandwagon effect and status The results stipulate that consumers are mainly motivated to buy
consumption as primary drivers of luxury behaviour in this context. luxuries for status and fit in, as per the bandwagon effect (Eastman
et al., 2018; Leibenstein, 1950; Shaikh et al., 2017). In addition, their
desire to interact with others who are consuming luxury goods
5 | DISCUSSION AND CONCLUSIONS (Kastanakis & Balabanis, 2012; Mainolfi, 2020) affects their progres-
sive purchase intentions. Hence, the bandwagon effect positively
This research aimed to examine the relationships between cultural ori- affected luxury purchase intentions and mediator between material-
entations, materialism, status consumption and the bandwagon effect ism and purchase intentions. Indeed, consumers were attentive to
on the dependent variable of luxury purchase intentions. As part of their social conformity and affiliations with the bandwagon effect.
the conceptual framework and based on previous research into cul- Thus, purchasing luxury goods becomes an instrument of following
tural factors, Hofstede's (1983) concepts of individualism and collec- their reference group; in this case of Eastern societies, people tend to
tivism were reframed within a multidimensional horizontal-vertical be more influenced by their friends and family in buying the same
model (Triandis & Gelfand, 1998) to help understand the influence of things, and as a result, the bandwagon effect would support the rela-
culture on consumer behaviour. tionship between materialism and purchase intentions (Hudders,
Previous evidence shows that individualist cultures are more 2012; Mainolfi, 2020; Vigneron & Johnson, 1999). This aligns with the
materialistic than collectivist cultures (Wong, 1997; Wong & rise of masstige as more middle-class consumers adopt luxury prod-
Ahuvia, 1998), which our results partially confirm. The findings ucts as part of a collective response.
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SHAMMOUT ET AL. 997

Similarly, we found a positive relationship between status con- (Durvasula et al., 2001; Shukla, 2012). In this way, consumers in
sumption and purchase intentions that mediated the relationship Jordan are also comparing themselves to consumers in other countries
between materialism and purchase intentions. That means that more when making purchase decisions for luxury products, regardless of
materialistic consumers tend to make status-seeking purchases. This historical-cultural attitudes towards wealth and ownership of luxury
suggests that consumers with highly materialistic values tend to be products.
more motivated to consume for status and conceivably are driven by Most importantly, the scenario results suggest that marketers of
the “snob” effect or a need for uniqueness (Balabanis & luxury products and services should focus on promoting a bandwagon
Stathopoulou, 2021; Eastman et al., 2018; Leibenstein, 1950), and to and less consumption. For countries with high collectivist values like
appear different to others such as their family and friendship groups, Jordan, this bandwagon effect may be particularly effective.
especially for those with higher collectivist cultural values (Awanis In conclusion, considering the socioeconomic transformations in
et al., 2017; Tascioglu et al., 2017). emerging countries, it may be helpful to understand the luxury brands'
consumption motives in a new market and cultural context to develop
more effective marketing strategies for these markets. We propose
5.1 | Managerial implications incorporating the vertical-horizontal dimensions into the
individualism–collectivism structure can provide insight and extend
This study contributes to both theory and managerial practice in our understanding of materialism. Luxury marketers should design
understanding and implementing cultural orientation and luxury con- creative content that links the messages of status with conformity,
sumption factors that may influence consumer intention to purchase illustrating how luxury brands can enable them to fit in or develop
luxury goods. In addition, it provides greater insight for international their style (Eastman et al., 2018; Kastanakis & Balabanis, 2014). The
marketers in the Arab region by identifying the role of cultural orien- changes in marketing trends and consumer behaviour implore luxury
tations on materialism and the impact on consumers' purchase inten- retailers to develop marketing communications strategies targeting
tions towards luxury products. Middle East customers due to the increased demand for luxury fash-
The rise of the masstige concept in the luxury market has signifi- ion goods for markets in developing countries with growing middle
cant implications for marketing luxury products. The emerging social and upper classes.
structures of the community show growth within the middle class,
thus increasing the bandwagon effect and associated marketing
strategies encouraging more middle-class consumers to buy conspic- 5.2 | Limitations and future research
uous luxury products. The link between the bandwagon effect and
purchase intentions shows the market may reach a tipping point that There are a few limitations to the generalisability of this study. First,
increases overall demand and consumption. Thus, a proactive data were collected from customers in only one country. Further
approach for managers would be to associate their brands and com- research needs to be done in different countries in the Middle East,
munication strategies with a status value that makes all people feel especially the Arab world, due to the differences in culture, and to
more prestigious. Our results show that customers consume luxury add more evidence to the luxury consumption behaviour in this partic-
goods to fulfil their social need for status. The drive for the social ular market, which has not been well researched compared to West-
need of status comes from materialism and the cultural value of ver- ern markets.
tical individualism. The data show that this cultural variable has the Second, we use the specific product categories of jewellery,
most significant attribution to materialism, which indirectly leads to watches, and fashion accessories. In general, watches represent
the bandwagon effect and social status to purchase intentions. classic luxury and can signal status and success. Other product cat-
Therefore, as supported by earlier studies (Eastman et al., 2018; egories (e.g. cars) and luxury experiences could be used in other
Vigneron & Johnson, 1999), the messaging for luxury brands should studies to support the results in other environments or cultures.
be framed to encourage consumers' desire to acquire luxury prod- Further research should be done as cross-cultural research within
ucts. Ownership of these products will enable them to display their Eastern emerging and Western developed markets and examining
prestige and promote their position in society and social groups the generational cohort's luxury consumption changes. The study
(Balabanis & Stathopoulou, 2021; Eastman et al., 2018; Kassim shows the importance of the vertical-horizontal dimension within
et al., 2016). the same culture concerning materialism and how we can under-
The substantial influence of status and materialism allows man- stand the relationship with other factors related to luxury goods
agers to utilise social phenomena related to ownership within their purchasing.
campaigns. There is a clear benefit to marketing to social norms within
existing markets and expanding into emerging markets. As we found AC KNOW LEDG EME NT S
no difference between individualist and collectivist cultural factors The authors wish to acknowledge the excellent editorial work on this
with materialism, a global consumer culture may also affect the moti- paper by Mark Filmer and thank the editor and reviewers for their
vation and direction towards purchasing luxury goods in any country input into this manuscript.
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Marketing and Management, The International Review of Retail,
AUTHOR BIOGRAPHI ES Distribution and Consumer Research among others.

Eyad Shammout is an Assistant Professor at the Hashemite Uni-


versity, Department of Marketing in Jordan. His PhD is from
Charles Sturt University in Australia. His research interest is on How to cite this article: Shammout, E., D'Alessandro, S., Small,

consumer behaviour, culture, and luxury consumption. F., & Nayeem, T. (2022). Lifting the curtain on cultural values,
materialism and luxury consumption: Evidence from Jordan.
Steven D'Alessandro is the Professor of Marketing at the Tasma- Journal of Consumer Behaviour, 21(5), 987–1001. https://doi.
nian School of Business and Economics at the University of Tas- org/10.1002/cb.2053
mania. He has published widely in consumer behaviour in journals

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