iii

ACKNOWLEDGEMENT

In the accomplishment of this project successfully, the researchers would like to thank above all,
the Lord God Almighty, for guiding us with wisdom through this opportunity. Thanks to all group
members who have exerted efforts and contributed their knowledge.

The group would like to express their deep appreciation and sincere gratitude to Mr. Joaquin
Patiño and the panelists, for their endless support, and understanding, for allowing us to do this research,
and for providing invaluable guidance throughout the research experience. Dr. Estela’s dynamism, vision,
sincerity, and motivation have deeply inspired the group. It was a great privilege, experience, and honor
to be taught by such a highly reputable person.

To all relatives, friends, and others who in one way or another shared their support, either
morally, financially, or physically, Thank you.

DEDICATION
 iv

The researchers would like to express gratitude and devote the efforts possibly made to
conducting this study with huge success. The completion of this project could not have been
possible without the participation and assistance of each member. Their contributions are
sincerely appreciated and gratefully recognized.

This project is also dedicated to our mentors, who helped us with their endless support.

TABLE OF CONTENTS
Page
 v

ACKNOWLEDGEMENT 2

DEDICATION 3

TABLE OF CONTENTS 4

LIST OF TABLE 6

LIST OF FIGURES 7

CHAPTER I: INTRODUCTION 1

Rationale of the Study 1

Objectives of the Study 3

Scope and Limitations of the Study 3

Significance of the Study 9

Flow of the Study 11

Conceptual Framework 12

Definition of Terms 16

CHAPTER II: REVIEW OF RELATED LITERATURE AND STUDIES 17

Related Literature 17

Related Studies 22

Comparative Matrix 29

Legal Basis 30

CHAPTER III: RESEARCH METHODOLOGY 34

Software Engineering Methodology 34

Planning/Conception-Initiation Phase 35

Business Model Canvas 35

Program Workflow 37
 v

Gantt Chart 43

Functional Decomposition Diagram 44

Analysis-Design Phase 45

Use Case Diagram 45

Storyboard 48

Database Design 75

Entity-Relationship Diagram 75

Data Dictionary 76

Network Design 84

Network Model 84

Network Topology 85

Developmental/Construction/Build 85

Technology Stack Diagram 85

Software Specification 86

Hardware Specification 87

Program Specification 89

List of Modules 91

Testing Plan 94

REFERENCES 102

CURRICULUM VITAE 103

APPENDIXES 107
 v

LIST OF TABLES

Page
Table 1. Comparative Matrix
29
Table 2. Stage 1 Validation Board 41
Table 3. Stage 2 Validation Board 42
Table 4. Gantt Chart 43
Table 5. Gantt Chart (CONTINUATION) 44
Table 6. Online Shopper 76
Table 7. Vendor 77
Table 8. Admin 77
Table 9. Product 78
Table 10. Notification 78
Table 11. Category 79
Table 12. Cart 79
Table 13. Orders 80
Table 14. Store Category 80
Table 15. Store
81
Table 16. Delivery 81
Table 17. Payment 82
Table 18. Feedback 83
Table 19. Withdraw 83
Table 20. Ewallet 84
Table 21. Chat Support 84
Table 22. Product Type
85
Table 23. Software Specification 87
Table 24. Software Specification for Deployment 88
Table 25. Hardware Specification 89
Table 26. Hardware Specification for Deployment 90
Table 27. List of Modules 91
Table 28. Test Environment 96
 v

Table 29. Unit Testing 97

Table 30. Integrated Testing 99
Table 31. Acceptance Testing 100
LIST OF FIGURES
Page
Figure 1. Flow of the Study 11
Figure 2. Conceptual Framework 12
Figure 3. ManganPH 23
Figure 4. Delivery Guy 24
Figure 5. Zomato 25
Figure 6. Foodpanda 26
Figure 7. GrabPandaPH 27
Figure 8. MetroMart 28
Figure 9. Agile Research Methodology 34
Figure 10. Business Model Canva 36
Figure 11. Program WorkflowWebsite(Shopper)
37
Figure 12. Web and Mobile(Vendor) 38
Figure 13. Admin 39
Figure 14. Functional Decomposition 43
Figure 15. Use Case Shopper 45
Figure 16. Use Case Vendor 46
Figure 17. Use Case Admin 47
Figure 18. SugboMart HomePage 48
Figure 19. SugboMart Shopper Login/Register 49
Figure 20. Shopper Dashboard-Orders 49
Figure 21. Shopper Dashboard-Store List 50
Figure 22.Shopper Dashboard-Logout 50
Figure 23. Shopper Dashboard-Address 51
Figure 24.Shopper Dashboard-Account Details 51
Figure 25. Shopper Wishlist 52
Figure 26. Vendor Login/Registration 52
Figure 27. Vendor Store Setup Step1 53
Figure 28. Vendor Setup Step2 53
 v

Figure 29. Vendor Store Step3 54

Figure 30.Vendor Dashboard 54
Figure 31. Vendor Dashboard-Product 55
Figure 32. Vendor Dashboard-Adding Product 55
Figure 33. Vendor Dashboard-Products
56
Figure 34. Vendor Dashboard-Orders 56
Figure 35. Vendor Dashboard-Withdraw 57
Figure 36. Vendor Dashboard-Settings 58
Figure 37. Admin Dashboard 59
Figure 38 .Admin Store List 59
Figure 39. Admin Vendor Store Settings 59
Figure 40. Admin General Settings 60
Figure 41. Admin Privacy Settings 60
Figure 42. Admin Appearance Settings 61
Figure 43. SugboMart HomePage-Mobile View 62
Figure 44. SugboMart Login-Mobile View 62
Figure 45. SugboMart Registration-Registration 63
Figure 46. SugboMart Shopper Dashboard-Orders 63
Figure 47. SugboMart Shopper Dashboard-Addresses 64
Figure 48. Shopper Dashboard-Account Details 64
Figure 49. SugboMart Shopper Dashboard-Logout 65
Figure 50. SugboMart Shopper Dashboard-Wishlist 65
Figure 51. Vendor Login/Registration-Mobile View 66
Figure 52. Vendor Quick Setup Wizard
66
Figure 53. Vendor Store Setup-Mobile View 67
Figure 54. Vendor Payment Setup-Mobile View
67
Figure 55. Vendor Store Step3 68
Figure 56. Vendor Dashboard 68
Figure 57. Vendor Dashboard-Product 69
Figure 58. Vendor Dashboard-Adding Products 69
Figure 59. Vendor Dashboard-Orders 70
 v

Figure 60. Vendor Dashboard-Withdraw 70

Figure 61. Vendor Dashboard-Settings 71
Figure 62. Admin Dashboard 71
Figure 63. Admin Vendor List 72
Figure 64. Admin Withdraw Requests 72
Figure 65. Admin General Settings-Mobile View 73
Figure 66. Admin Vendor Store Settings 73
Figure 67. Admin Appearance Settings 74
Figure 68. Entity-Relationship Diagram 75
Figure 69. Network Model 86
Figure 70. Technology Stack Diagram 87
 CHAPTER I

INTRODUCTION
Rationale of the Study

In recent years, there has been a proliferation of restaurants and fast food delivery
services like food panda and grab food. These services offer the convenience of ordering food
online to be delivered to your home or office at affordable prices. The convenience and affordable
prices that these services offer have led to a surge in their popularity in recent years. Many
shoppers are now choosing to order groceries online rather than going to restaurants or grocery
takeaways. As these services grow in popularity, it is increasingly important to understand how
these delivery platforms operate to ensure an efficient and reliable service for shoppers.
Foodpanda is a Hong Kong-based company that enables users to order food online from a variety
of different restaurants in their area. Launched in 2013, the service has quickly become one of the
most popular food delivery platforms in Asia. It offers its users a convenient and reliable way to
buy takeaway food without having to worry about the hassle of going to the restaurant in person.
The service currently has more than 350 restaurants listed in its database in 11 cities across Asia.
The rise of e-commerce has revolutionized the way shoppers buy goods, with online shopping
growing in popularity due to its convenience and accessibility. While online delivery services
have made it easier for shoppers to purchase goods from large establishments, a significant gap
remains in the public market channel. Public markets offer fresh, inexpensive goods to a wide
range of shoppers, but there is no significant delivery service for this channel. This gap presents
an opportunity for a new player in the market to offer a unique solution and fill this necessary
void. This thesis aims to explore the challenges and opportunities of establishing a delivery
service for public market vendors and shoppers, with a focus on meeting the needs of middle-
income shoppers who seek fresh, inexpensive goods in a convenient and accessible manner. By
examining the current state of the public market channel, the potential benefits and drawbacks of
a new delivery service, and the best strategies for establishing such a service, this thesis will
contribute to the ongoing discussion of how e-commerce can better serve the needs of a diverse
range of shoppers.
 2

E-commerce is the fastest-growing retail sector with an estimated annual revenue of $2.9 trillion
worldwide by 2021 (Frost & Sullivan). However, current delivery models for the public market
lack flexibility and scalability. Most current models for online grocery shopping require shoppers
to have a set time slot for delivery and collection, which limits the convenience of online
shopping. Currently, the most popular model for online grocery shopping is home delivery, which
requires the shoppers to order at least two days before the desired delivery date. Another popular
model is click and collect which allows the shoppers to order online and pick up their order from
a designated store within a preset time frame. Both of these models do not adequately address the
needs of time-constrained shoppers that lead active lifestyles.

Therefore, there is an urgent need for more efficient and flexible public market delivery models
that enable shoppers to schedule deliveries for different times of the day or even on the same day.
For example, shoppers can specify when they want the grocery to be delivered and then choose a
delivery slot that is convenient for them such as during their lunch break or after work. The study
of “SugboMart”, an online platform for public market shoppers and vendors, is important for
several reasons. Firstly, the platform addresses a common problem faced by middle-income
shoppers who want to purchase fresh, inexpensive goods from public markets, but find it
challenging to do so due to various constraints such as time, distance, and transportation. By
providing an online platform that enables shoppers to order these goods quickly and conveniently,
SugboMart could potentially increase access to public market goods, making it easier for
middle-income shoppers to purchase fresh produce and other necessities.

Secondly, the platform could potentially benefit vendors in the public market by giving them a
new channel to reach shoppers and grow their business. With more and more shoppers turning to
online shopping, an online platform like SugboMart could help public market vendors reach a
broader shoppers base, thereby increasing their sales and revenue. Thirdly, the study of
SugboMart is important because it offers a unique solution to a problem that is not addressed by
other online food/grocery delivery services. While many online delivery services offer products
from large establishments, few offer fresh, inexpensive goods from public markets. By targeting
this specific niche, SugboMart has the potential to carve out a distinctive market position and
appeal to shoppers who value the unique benefits of public market goods.

Overall, the study of SugboMart is important because it offers a potentially innovative solution
 3

to a common problem, benefits both shoppers and vendors and offers a unique value proposition
that sets it apart from other online food/grocery delivery services.

Objectives of the Study

The main objective of the study is to develop an application that caters to both public
market shoppers and businesses who have difficulties finding fresh affordable products and
vendors having problems accessing larger shoppers bases.

The proposed study aims to

1. identify the problems encountered by public market vendors and shoppers in terms of
a. accessibility,
b. the inconvenience of shopping at public markets,
c. and comparisons of goods for affordable prices;
2. Determine the gap in current or existing solutions through a comprehensive review of
related studies attempting to address the difficulties faced by shoppers and providers in
the public marketplace;
3. Develop a Web-based application that will assist public market vendors in reaching a
larger consumer base and a convenient shopping experience with reliable prices for the
shoppers.;
4. Test the system to determine the problem-solution fit.

Scope and Limitations of the Study

This study aims to find a solution by trying to solve the inconvenience and time-
consuming nature of shopping in public markets. The solution includes several features and tools
that support the ordering and shopping process, such as delivery service. In addition, it supports
the system by providing some necessary components for it to be able to meet societal needs.
 4

Locale of the Study

The researchers conducted an online survey in Cebu City. The place was selected for
knowing the efficiency of the study of recommending the best products or items. The study was
implemented for those who experienced difficulty in choosing the right product and had no
certainty about the specific product.

Scope

● The study will examine the potential impact of the new system on shoppers, market
vendors, and the wider community.
● The study will focus on identifying necessary components for the new system to meet
societal needs.
● The study will consider the perspectives of different stakeholders, including shoppers,
market vendors, and government officials.
● The study will provide recommendations for the implementation and adoption of the new
system in public markets.

Limitations

While SugboMart offers an innovative solution for middle-income shoppers and public
market vendors, there are some limitations that should be considered, such as:

● Limited product selection: While SugboMart focuses on providing fresh and

inexpensive goods from public market vendors, their product selection may be limited
compared to larger supermarkets or grocery stores. This may not be an issue for shoppers
who are looking for specific types of goods but could be a drawback for those who want
a wider range of options.

● Dependence on vendor availability: SugboMart relies on public market vendors to

supply their products. This means that if a particular vendor is unavailable, certain items
may not be available for purchase. In addition, the quality and availability of products
may vary depending on the vendor.

● Delivery limitations: SugboMart offers quick and convenient online ordering, but their
delivery options may be limited. Shoppers may need to live within a certain distance
 5

from the public market or pay additional fees for delivery outside of a certain radius

● Technical issues: Like any online platform, SugboMart may experience technical issues
or glitches that could impact its service. Shoppers may need to have a reliable internet
connection and access to a computer or mobile device to use the platform effectively

Timeframe of the Study

In RESCOM31 the researchers fulfilled the assigned core activities in this subject. Here
are the tasks that the researchers have achieved: Review of Related Literature & Studies,
Problem/Gap Analysis, and Stage 1 - Problem Validation. Subsequently, TECHNO32 is the
Demo Day in which the researchers have to achieve the following tasks. Here are the projects of
Stage 2 - Solution Concept Validation, Business Modelling, and Startup Pitching. Henceforth,
CAPSTONE41 is both Proposal Hearing and Demo Day. The main focus activities are the
Writing of the Capstone Project Manuscript, the Development of MVP, and Stage 3 - MVP
Validation/Testing. Afterward, the CAPSTONE42 is the most vital thing to do, the two
assessments which are the Skill Test and the Final Oral Defense. Hereabouts are the activities the
User Acceptance Testing, Writing of Full Capstone Project Manuscript, and Colloquium.

Respondents of the Study

The identified respondents and potential customer segments of SugboMart are customers
more specifically consumers and business owners like restaurants and fast food chains and
vendors from public markets around Cebu. Customers and Business owners will look for essential
products through online e-commerce platforms. Vendors are those who want to publicize their
products and serve their essential goods to present themselves and attract a customer. The
researchers realized that the two customers and vendors have different problems using the e-
commerce platform. The consumer respondents have difficulty in finding an e-commerce
platform where they can afford to buy fresh produce from the market straight to their doorstep.
While the business owners are having problems on where to get a regular supply of goods. The
vendors have a problem in making sales, attracting customers and exposing their products.

People are living in Generation Z either what we denominated in the 21st Century.

Nowadays, we are increasingly using technology and that is why business owners or
 6

entrepreneurs are also using technology. The researchers tend to listen or sympathize with people
who have difficulty choosing the right product by using online shopping platforms. With all the
results, a solution has been gathered that may help many people so they would not be frustrated
and give so much time to the app. In this system, the researchers can obtain feedback and rates
from the people who visit the website.

Lean Startup Methodology

In stage 1 of the validation, the researchers conducted an online survey in Cebu City.
The place was selected for having the most shoppers buying fresh produce and goods in fresh
markets and the number of vendors who are lacking in shoppers due to low traffic in sales. The
study was implemented for those shoppers who experienced difficulty in choosing where to
purchase products to cook or fresh produce to serve in their business and vendors who are having
trouble with their lack of sales.

The stage 2 validation activity was a very important process for the team. There are two
validation activities done, one for each shopper segment, specifically the public market shoppers
(middle-income) and the public market vendors. The insights are sectioned into three parts. The
first part of the survey and interviews focused on shoppers' behavior and we were able to
understand that most of the shoppers (both shoppers and vendors) use smartphones which led our
team to focus on the platform to be mobile-friendly. The next part would be to find out if the
functions and features that the team assumed to be useful are approved by the shoppers which is
mostly true. However, the shoppers have also suggested new functions and features which are
very useful such as SMS alerts for vendors every time someone wants to order or linking online
payment options for shoppers for a faster transaction. The idea of directly partnering with
delivery riders was also taken from the insights of the interview with vendors. The last part would
be to determine the shopper's traction which is surprisingly good. The majority of both shoppers
and vendors are willing to use the platform and also recommend it to others which is very
important for the team to determine that their solution to the problem really fits.

In the stage 3 validation, when asked which public market they usually go to, 70.6% of
the respondents preferred Carbon Public Market, 17.6% went to Taboan Public Market and
11.8% went to Pasil Fish Market, while the rest of the respondents divided into different other
public markets. Through this information, the team could decide to make Carbon Public Market
the first site to test their MVP for the next stages of the startup process. Aside from their preferred
 7

public markets to visit, the team has also learned the frequency of visits from the shoppers to their
preferred public markets which will help the team assess and estimate the purchase recurrence of
the shoppers in the next stages of the startup development.

Another notable piece of information that the shoppers have provided is that most of
them are mostly using smartphones which are connected to the internet through wifi or mobile
data most of the time. This will guide the team to design the platform to be easily accessible
through mobile devices. The next part of the survey is to gather different insights from the
shoppers on how they want our product to behave in order for it to be more useful for them.
shoppers have expressed that in order for them to use the proposed solution product it must have
the basic requirements of a marketplace platform like a fast ordering process, accurate items and
prices displayed, ratings and comments, and real-time updates on available items, quantity, and
prices. Aside from these basic requirements, other notable features that the shoppers answered
are:

Respondents of the Study

The identified respondents and potential shoppers segments of SugboMart are our
shoppers, more specifically shoppers and business owners like restaurants and fast food chains
and vendors from public markets around Cebu. shoppers and Business owners will look for
essential products through online e-commerce platforms. Vendors are those who want to
publicize their products and serve their essential goods to present themselves and attract shoppers.
The researchers realized that the two shoppers and vendors need help with using the e-commerce
platform. The consumer respondents need help finding an e-commerce platform where they can
afford to buy fresh produce from the market straight to their doorstep. In contrast, business
owners are having problems with where to get a regular supply of goods. The vendors have a
problem with making sales, attracting shoppers, and exposing their products.

People are living in Generation Z either what we denominated in the 21st Century.

Nowadays, we are increasingly using technology and that is why business owners and
entrepreneurs are also using technology. The researchers tend to listen or sympathize with people
 8

who have difficulty choosing the right product by using online shopping platforms. With all the
results, a solution has been gathered that may help many people so they would not be frustrated
and give so much time to the app. In this system, the researchers can obtain feedback and rates
from the people who visit the website.

Qualitative Research Design

Amidst the pandemic crisis, the researchers had an alternative solution where an online
survey questionnaire is being acknowledged and introduced. So, all the respondents will answer it
online. The researchers are sending all the respondents a link via Messenger redirecting to
Google Forms.

Lean Startup Methodology

For the startup development part of the proposed system, the researchers employ the Lean
Startup Methodology. Lean Startup Methodology is an approach to developing and launching a
new product or service through business-hypothesis-driven experimentations and iterative
product releases. This methodology follows the build-measure-learn cycle. To follow such a
cycle, the researchers will build a Minimum Viable Product (MVP) in Phase 3 of the research
(Capstone 41), and test if it provides value to the target beneficiaries. This is to ensure that the
proposed capstone project study achieves the product-market fit. Furthermore, pre-work will be
done before the Lean Startup process. This pre-work involves two early stages of the validation
process which are Problem Validation (Stage 1) and Solution Concept Validation (Stage 2).
These early stages of validation will ensure that the researchers’ assumptions about the problems
and solutions are correct through the design thinking process.

Significance of the Study

SugboMart stands for "shop smart with SugboMart !" as it lightens the burden for
public market shoppers and public market vendors. It is an online Mercado where public market
 9

shoppers can browse and order items from local public markets and have them delivered quickly
and easily to their doorstep. It offers convenience and accessibility for shoppers and vendors.
However, there are still debates about the issues that cause shoppers to be disappointed with their
satisfaction with the purchased products. This is the reason why the researchers have come up
with an idea to innovate ways in solving the consumer’s demand for an accessible and fast way of
purchasing. The program aims to solve the inconvenience and time-consuming nature of
shopping at public markets.

Shoppers. The shoppers checked on the product business partners an assurance that the items are
in that specific area. That is why the program offers services of products that fit their
expectations. Since the program has filtered the products with their quality and has validation
with the vendors, shoppers would be assured that the products they are purchasing are certified
fresh and in good condition. The purpose of the system is to establish trust with the vendors and
shoppers which is very essential, providing reliability to them. The program will serve as a
moderator between both parties. In this way, the vendors can benefit from their service to the next
client, and as well as the consumer could benefit from the quality of the product they demand.

Market Vendors. SugboMart doesn’t only prioritize the benefit of ensuring the shopper’s
choice but it also focuses on promoting the vendors' capacity in providing quality products
without any bias. Products from different vendors with different names will be recommended but
still, decisions will be made by the shoppers. Supplies may not be sufficient but the system will
make sure that the products displayed are still existing. The most crucial part of the research is to
make sure that supplies will meet the demands. The existing program will post different lifestyle
categories including fashion and style, cosmetics, kitchen wares, healthy living products, etc.
Since the program requires a broader arena when it comes to providing the products individually,
the researchers decided to simply start giving off organized products under the lifestyle category.
Step by step the system will accommodate a wider and broader perspective in providing more
products. The researchers will make sure the functions of the system prevent the same complaints
the consumer has experienced as well as the suppliers’ difficulties. The product sales will also
increase due to marketing strategy
.
Researchers. The study aims to show its effectiveness in eliminating dissimilarities and
difficulties when shopping online. The specialization of the system made by the researchers will
satisfy other people due to its accessibility and easier way of acquiring it. Hence, Quality
 10

strengthens the connection and relationship between both parties, and morale can shine as well. It
is essential to create such values, especially as a user-friendly application, so that people not only
patronize the service, but the buyers suggest and recommend the products and the system
themselves to have a good supply.

Future Researchers. SugboMart, with its developed system, can help future researchers to
strategize creative resolutions to help other people, soothing away the burden and reducing
difficulties in online shopping. This module is essential to guide them to identify the changes
implied in the new ways of the techno world. Being tech-savvy is one way to be an advantage in
the modern world. In this way, the study could lead them to derive explicit ways to collect and
develop new systems and programs useful for everyone, with SugboMart as a guide.

The Flow of the Study

 11

Figure 1: Flow of the Study

Figure 1 displays A flowchart diagram of the study's progression that correlates with the flow of
the study. The progression consists of Three stages, the input, process, and output stages, which
are shown in the diagram. The first parallelogram contains, The Rationale of the Study and
justifies the rationality of the proposed study. Secondly, The Objectives of the Study, aim for the
specific procedure to accomplish a certain purpose of the study. whereas Related Literature where
concepts and authenticity ooff any reliable sources that are related to the study. Furthermore,
Related Studies refer to existing Relevant alternatives of the study that allows resolution whether
direct or indirect solutions to the problem. The process stage, represented in the rectangle
rectan symbol,
shows what methodologies the proposed system follows to produce an output. It includes Data
Gathering, Where data is collected from eligible participants. Shopper validation is where the
problem is validated by shopper participation. Market Ass
Assessment,
essment, which supports the proposed
 12

study of how accurate sales and lesser cost goods are in the market. Lean Startup Methodology is
a method for developing and launching a new product or service through iterative product
releases and experiments driven bby
y business hypotheses, that comes last. The process stage,
symbolized by the rectangle symbol, displays what methods are used. This follows the build-
build
measure-learn
learn cycle Lastly, System Development, in which a new software application or
program is defined, designed, tested, and implemented. The third parallelogram symbol
represented the final stage, the output stage. It includes the study's proposed title, which is
SugboMart: A quick and easy mercado experience.

Figure 2 : Conceptual Framework

Value proposition:
● Convenient shopping experience: With SugboMart, customers can conveniently explore
and purchase items from their favorite public market sellers online, saving them time and
effort from visiting the market in person. The portal also provide
providess a delivery service,
adding to the ease of the buying experience.
● Access to fresh and affordable products: SugboMart strives to assist public market
merchants in reaching a larger consumer base, providing shoppers with additional
 13

alternatives for fresh and economical items. This value proposition is particularly
appealing to middle-income consumers who want to stretch their budget without losing
quality.
● Transparency and reliability: The SugboMart platform gives customers access to accurate
pricing and extensive product descriptions, as well as information on the seller and their
location. This degree of openness and dependability assists customers in making educated
purchase decisions.
● Support for local businesses: SugboMart helps to assist local companies and encourage
economic growth in the community by giving public market sellers a digital platform to
sell their items. This value offer may be particularly appealing to buyers who value
supporting local companies.
● Personalized shopping experience: The SugboMart platform can also offer personalized
shopping experiences based on a shopper's browsing and purchasing history. This feature
can help shoppers discover new products and vendors that align with their preferences
and needs, while also supporting public market vendors to expand their customer base.

Target beneficiaries:

● Shoppers at public markets who are seeking for fresh and economical items but find it
hard to purchase in person for a variety of reasons (time, distance, accessibility, and so
on).
● Vendors in the public market that are having problems reaching larger consumer bases
and wish to extend their reach and sales.
● The broader community, including local governments, will benefit from greater economic
activity and less food waste in public markets.

Solutions:

● SugboMart is a web-based program that links public market merchants and buyers,
providing a simple and dependable buying experience.
● The platform provides a variety of capabilities, including online ordering, delivery, and
payment processing, making it simpler for customers to get fresh and economical items
from public market merchants.
 14

● SugboMart provides a platform for sellers to extend their consumer base and enhance
their sales, decreasing food waste and contributing to local economic growth.

Advantages:

● Convenience: SugboMart allows buyers to easily get fresh and inexpensive items from
public market merchants without having to physically visit the market.
● SugboMart may provide cheaper pricing than regular supermarkets or grocery stores
because it sources its items directly from public market vendors.
● SugboMart offers sellers a platform to broaden their reach and enhance their sales,
contributing to local economic progress.
● SugboMart may help decrease food waste by linking merchants and buyers, ensuring that
items are sold before they expire.
● Accessibility: SugboMart offers a way for shoppers who have difficulty accessing public
markets (due to distance, mobility issues, etc.) to still access fresh and affordable
products.
● Quality: By offering products directly from public market vendors, SugboMart can
provide shoppers with access to fresher and higher-quality products compared to those
sold in traditional supermarkets or grocery stores.
● Community support: By supporting local businesses, SugboMart can help contribute to
the economic growth of the community and promote a sense of community among
shoppers and vendors.

.
Market Assessment:
 15

● There is a growing demand for online shopping and delivery services, especially in urban
areas, due to the convenience it offers.
● Public markets can benefit from an online platform like SugboMart, as it can help
increase their customer base and reduce food waste.
● SugboMart can compete with traditional supermarkets and grocery stores by offering
fresh and affordable products directly from public market vendors.
Functions:

● SugboMart allows customers to explore and purchase things online, picking what they
need from public market merchants.
● SugboMart provides a delivery service, bringing the requested things right to the
customer's door.
● SugboMart manages payment processing for both customers and suppliers, assuring a
safe and dependable transaction.
● SugboMart gives suppliers tools to manage their inventory, measure sales, and update
their product selections.
● SugboMart provides customer service to both customers and suppliers, answering any
difficulties or concerns that may arise.

Definition of Terms

Click and Collect: It refers to users buying a product and choosing to collect it from a specific
store.

Delivery Services: The vendor can deliver products using a courier service in which a restaurant,
 16

store, or independent food-delivery company delivers food to a shopper.

E-Commerce: Our system has a list of products that allow shoppers to purchase the product
available on our application.

Goods : Wet Fresh goods such as fish, and vegetables, to our shoppers.

Pick up: Users can choose to pick up the products that they bought on our platform at a specific
store or place.

Perishable: Our platform has a feature that allows vendors to set the time of the product's
freshness period.

Reservation: Shoppers can reserve provisions or market goods that vendors choose to advertise
on our platform.

Vendor: Users who sell fresh products in our application for shoppers to choose from.

Wet Market: A place where inexpensive goods are sold. We can get the fresh product to our
shoppers.
 CHAPTER II

REVIEW OF RELATED LITERATURE AND STUDIES

Online shopping has become a popular way of shopping for shoppers. The rapid growth
of online shopping can be attributed to its low prices, convenience, and availability of goods that
are only available online. There are many factors that various people experience purchasing
online. identifying those factors will help us, researchers, to analyze the problem. The researcher
focused on shoppers who are having difficulty choosing what certain product suits their
preference. In this chapter, there’s a need for a thorough review of related studies, literature,
theories, and legal basis to examine and validate that the problem truly exists.

Related Literature

Consumer Attitude Toward Online Shopping and Its Influence on Consumers'

Intention to Purchase Over the Internet. The study by Chen and Chang (2003) aimed to
examine the influence of consumer attitudes on the intentions of individuals to make purchases
over the internet. The researchers recognized the increasing popularity of online shopping and
sought to explore the factors that shape consumer attitudes in this context. They investigated
various factors, including convenience, perceived risks, trust, website design, and personal
characteristics, to gain a comprehensive understanding of how these factors contribute to
consumer attitudes towards online shopping.

The findings of the study shed light on the importance of understanding consumer attitudes as a
crucial determinant of online purchasing behavior. By analyzing the factors that influence these
attitudes, such as the convenience offered by online shopping, the perceived risks associated with
online transactions, the level of trust in online vendors, the quality of website design, and
individual characteristics, the study provides valuable insights into the motivations and
considerations of consumers in the digital marketplace. The research contributes to the existing
literature on consumer behavior in e-commerce by revealing the link between consumer attitudes
and their intentions to make online purchases. The study emphasizes the significance of
 18

businesses comprehending and addressing these consumer attitudes in their online marketing
strategies. By aligning their strategies with consumer preferences and concerns, businesses can
effectively attract and engage online consumers, thus optimizing their digital presence and
achieving greater success in the online marketplace.

A Trust Model for Consumer Internet Shopping. The study by Lee and Turban (2001)
addresses the importance of trust in the context of online shopping. Recognizing the significance
of trust in influencing consumer behavior, the researchers aimed to develop a trust model
specifically tailored to the realm of consumer internet shopping. By examining various
dimensions and factors, including website quality, security measures, privacy policies, third-party
certification, reputation, and previous experience, the study provides a comprehensive
understanding of the elements that contribute to the establishment of trust between online
consumers and e-commerce platforms.

The findings of the study highlight the crucial role of trust in fostering positive consumer
behaviors in online shopping environments. The presence of trust influences consumer purchase
intentions and facilitates repeat purchases, thus benefiting e-commerce businesses. Understanding
the factors that shape consumer trust in online shopping is essential for businesses seeking to
build and maintain trust-based relationships with their online customers. Published in the
International Journal of Electronic Commerce, the study offers valuable insights for businesses
aiming to enhance trust and improve customer experiences in the e-commerce landscape. By
utilizing the conceptual framework presented in the trust model, businesses can identify areas for
improvement and develop strategies to build and maintain trust with their online consumers.
Ultimately, fostering trust in online shopping environments can lead to increased customer
satisfaction, loyalty, and overall business success in the digital marketplace.

E-commerce in the Philippines: Opportunities and Challenges for SMEs by Lacson and
Pasadilla (2006) focuses on examining the specific opportunities and challenges faced by small
and medium-sized enterprises (SMEs) in the e-commerce landscape of the Philippines. Published
by the Philippine Institute for Development Studies, the research aims to provide valuable
insights into the e-commerce environment in the country and shed light on the potential benefits
and obstacles for SMEs engaging in e-commerce. The study delves into various factors such as
infrastructure, connectivity, digital literacy, trust and security, payment systems, and regulatory
 19

frameworks. By considering these factors, the authors provide a comprehensive understanding of

the opportunities and challenges faced by SMEs in adopting and implementing e-commerce
strategies.

The findings of the study highlight the potential benefits that e-commerce can offer to SMEs in
the Philippines. It explores how engaging in e-commerce can expand market reach, increase
competitiveness, enhance operational efficiency, and promote business growth for SMEs.
However, the study also addresses the challenges that SMEs may encounter in adopting e-
commerce, including limited resources, technological barriers, logistical constraints, and the need
for greater awareness and skills. The research published by the Philippine Institute for
Development Studies offers valuable insights for policymakers, stakeholders, and SMEs aiming
to capitalize on the potential benefits of e-commerce while addressing the challenges associated
with its implementation and adoption. By understanding the specific opportunities and challenges
of e-commerce in the Philippines, businesses and policymakers can develop strategies and
policies that promote the growth and success of SMEs in the digital marketplace.

The Effects of E-Commerce on Employment in the Philippines by Roberto, M.A. (2002).

Published by the Philippine Institute for Development Studies, the research explores the impact of
e-commerce on employment patterns and dynamics in the country. The study recognizes the
increasing prominence of e-commerce and its potential to transform traditional employment
structures. It examines various aspects such as job creation, job displacement, changes in skill
requirements, and the emergence of new employment opportunities in the context of e-commerce.
By analyzing these factors, the author aims to provide a comprehensive understanding of the
effects of e-commerce on employment in the Philippines.

Furthermore, the research highlights both positive and negative implications of e-commerce on
employment. On one hand, e-commerce can lead to the creation of new job opportunities,
particularly in areas such as digital marketing, logistics, customer service, and technology
development. On the other hand, it may also result in job displacement, particularly in industries
that face challenges in adapting to the digital economy. The study examines these implications
and offers insights into the overall impact of e-commerce on employment dynamics in the
Philippines. In conclusion, the study by Roberto (2002) provides an overview of the effects of e-
commerce on employment in the Philippines. By examining aspects such as job creation, job
displacement, changes in skill requirements, and the emergence of new employment
 20

opportunities, the research offers valuable insights into the impact of e-commerce on employment
patterns and dynamics. The findings of this study have implications for policymakers,
stakeholders, and individuals seeking to understand the transformative effects of e-commerce on
the labor market and employment opportunities in the country.

Suggestive Selling. Suggested retail price (SRP) is a pricing strategy that influences consumer
behavior and purchase decisions. The study conducted by Hui, Huang, Suher, and Inman (2013)
explores the effectiveness of SRPs in shaping consumer perceptions and examines the underlying
mechanisms associated with the "suggestive selling" premium. Published in the Journal of
Marketing Research, the research aims to provide empirical evidence on the impact of SRPs and
their role as persuasive cues in consumer decision-making.

Through a series of experiments and field studies, the authors investigate the influence of SRPs
on consumer perceptions, price evaluations, and purchase intentions. They delve into the role of
SRPs in shaping consumer expectations, perceived fairness, and willingness to pay. The study
also explores moderating factors, including price knowledge, reference prices, and product
category, which affect the effectiveness of SRPs in driving consumer behavior.
The findings of this study contribute to the understanding of how SRPs serve as persuasive cues
that shape consumer perceptions and purchase decisions. The empirical evidence provided by Hui
et al. (2013) highlights the implications for retailers and marketers in effectively utilizing SRPs to
influence consumer behavior and enhance pricing strategies.

Optimal inventory management of perishable goods. Perishable goods, with their limited shelf
life and susceptibility to deterioration, require effective inventory management strategies to
maintain freshness and minimize waste. In their study, Kumar and Garg (2019) conduct a
comprehensive review of the literature on optimal inventory management of perishable goods.
Published in the journal Computers & Industrial Engineering, the research aims to provide
valuable insights into various approaches and models proposed for inventory control in the
context of perishable products. The review encompasses a wide range of factors influencing
inventory management for perishable goods, including product characteristics, demand patterns,
shelf life, and deterioration rates. Kumar and Garg explore different deterministic and stochastic
models, dynamic pricing strategies, and batch production policies proposed in the literature to
optimize inventory decisions specifically for perishable items.
 21

Moreover, the study sheds light on the challenges associated with managing perishable goods,
such as uncertain demand, limited shelf life, and the need for efficient replenishment strategies. It
examines the impact of temperature control, quality degradation, and product expiration on
inventory management decisions, offering insights into the complexities involved in effectively
managing perishable goods. By consolidating and analyzing existing research, Kumar and Garg
contribute to the understanding of optimal inventory management practices for perishable goods.
Their comprehensive review provides valuable insights for practitioners and researchers seeking
to enhance inventory control strategies in the perishable goods domain. The findings of this study
have practical implications for businesses involved in perishable goods management, helping
them improve operational efficiency, reduce waste, and ensure product freshness throughout the
supply chain.

Perceived usefulness and ease of use of online shopping: The mediating effect of self-
efficacy. by Lee and Kim (2006) investigates the relationship between perceived usefulness, ease
of use, self-efficacy, and online shopping behavior. Published in the International Journal of
Management, the research aims to understand the role of self-efficacy as a mediator between
perceived usefulness and ease of use in the context of online shopping. The authors examine how
online shoppers perceive the usefulness and ease of use of online shopping platforms.
Additionally, they explore the influence of self-efficacy, which refers to individuals' beliefs in
their ability to perform specific tasks, on the relationship between perceived usefulness and ease
of use.

The findings of the study reveal that perceived usefulness and ease of use significantly impact
self-efficacy, which, in turn, affects online shopping behavior. The mediating effect of self-
efficacy indicates that individuals' beliefs in their capability to navigate and utilize online
shopping platforms play a crucial role in shaping their perceptions and behaviors related to online
shopping. The research provides valuable insights into the interplay between perceived
usefulness, ease of use, self-efficacy, and online shopping behavior. These findings have
implications for marketers and e-commerce platforms in designing user-friendly interfaces,
enhancing the perceived usefulness of online shopping platforms, and fostering self-efficacy
beliefs among consumers. By understanding these factors, marketers can create positive online
shopping experiences that meet the needs and expectations of consumers, ultimately driving
engagement and satisfaction in online shopping interactions.
 22

Delivery performance and online shopping satisfaction. by Singh and Manchanda (2021)
focuses on the relationship between delivery performance and online shopping satisfaction.
Published in the Journal of Marketing Research, the research aims to understand how different
aspects of delivery performance influence customer satisfaction in the context of online shopping.
Through a combination of empirical analyses and customer surveys, the authors investigate the
direct and indirect effects of delivery performance on customer satisfaction.

The findings of the study highlight the importance of timely and accurate deliveries in enhancing
customer satisfaction during online shopping experiences. Delivery time, order accuracy, and
delivery condition are identified as key factors that significantly impact customers' overall
satisfaction with their online purchases. Additionally, the study explores the moderating role of
product characteristics and customer characteristics in shaping the relationship between delivery
performance and satisfaction. The research conducted by Singh and Manchanda (2021) provides
valuable insights for online retailers and marketers aiming to enhance customer satisfaction in the
competitive landscape of e-commerce. The findings offer practical implications for improving
delivery processes, optimizing customer satisfaction, and fostering customer loyalty. By
understanding the factors that contribute to customer satisfaction in online shopping, businesses
can tailor their delivery strategies and practices to meet customer expectations, ultimately driving
positive experiences and cultivating long-term customer relationships.

Related Studies

Local
There are some existing websites for online shopping. The main objective of
businesses is to analyze, design, and develop a web-based platform with the same
functionality and features as the study we are making. The following websites are the
ones that are closely related to the presented study:
 23

Figure 3: ManganPH

A web-based
based application from the Philippines called Mangan PH is a platform for online
food delivery that enables users to conveniently place orders and take advantage of regional
service customs. The word "mangan'' is derived from the Kapampangan word "kain,"
"ka which
means "eat." Eating delicious food is one thing, but experiencing the local culture in its truest
form is quite another. The hassle
hassle-free
free way to get the mouthwatering cuisine of Pampanga's
numerous cafés and restaurants is through ManganPH. Throu
Through
gh the use of their website and
mobile app, ManganPH also intends to assist in increasing the sales of their restaurant partners.
They can reach more shoppers because of ManganPH. Its headquarters are in Angeles City and it
was founded in January 2018 by ttwo
wo young business people Ralph Nathaniel Rile and Louie
Alcantara
 24

Figure 4: DeliveryGuy

DeliveryGuy is a new food delivery service that was introduced in the Philippines,
joining Grab, Honestbee, and Foodpanda in a market that is rapidly expanding. With numerous
restaurants in the Metro as partners, DeliveryGuy presently provides delivery services
ser in the
following cities: Makati, Taguig, Manila, Mandaluyong, Pasay, Pasig, Pateros, Quezon City, San
Juan, and Muntinlupa. Within a three
three-kilometer
kilometer radius, the service claims to deliver within 60
minutes or less. The service also offers delivery tra
tracking
cking and a delivery journal that tells shoppers
what stage their orders are in the preparation process. Delivery Guy currently serves 35 restaurant
brands and serves most of Metro Manila. It plans to serve 150 partner restaurants. Service in
Alabang, specifically
ifically in the south of Manila. All of their main rivals are owned by foreigners.
Foodpanda is based in Germany, while Grab and Honestbee are based in Singapore.
Foreign
The food industry has adopted an ee-commerce
commerce platform for shoppers to place an order
o
through mobile-based
based apps and get delivery of food at their doorsteps. Among many such service
providers, Zomato is the most popular app providing an online food delivery service to explore
restaurants for shoppers. Zomato is an Indian food delivery sstartup
tartup restaurant aggregator that
offers the user information about the restaurant, its photos, charges, menus, and even reviews of
the shopper and has given a platform where shoppers can express their opinions concerning the
food and service of the food pproviders.
roviders. Along with this, Zomato also has food delivery options
 25

from partnered restaurants in selected cities. It started its operations in Delhi

12 years ago with a home project and became one of the biggest food aggregators globally.
Currently operates in 24 countries, 10000+ cities worldwide, enabling more people to see better
food and aims not only to link people with food in any sense but also to work closely with
restaurants to create a sustainable ecosystem.

Figure 5: Zomato

Zomato aims to capture young people between the ages of 18 and 35; People who often
want to go out to eat with their loved ones. The goal is to get shoppers who regularly leave
reviews and feedback on the location to convince more shoppers that the place is worthwhile,
good, and inexpensive. People who like food more and those who want to share it with other
people should also be included. These individuals just want to know where the best food in town
is and visit those restaurants. All online restaurant pollsters are the target of consumption. Zomato
also has limitations and these are (1) lack of staff training to maintain food delivery standards; (2)
Rapid growth means vulnerability to corrupt content.; (3) Search engine competition and rivalry
apps imply constrained growth.; (4) Service in rural areas is limited.; (5) Conduct risk stems from
online merchants who may behave opportunistically by defrauding shoppers who place orders
remotely and which are personal, and the government's failure to properly track all online
transactions. It includes product risks, psychological risks, and seller efficiency risks. The fleeting
existence of the Internet, not in the hands of online owners and shoppers, creates environmental
risks. It poses financial dangers and privacy threats. (6) The use of online food delivery services
could minimize home cooking, which could affect shoppers' overall nutritional efficiency; and (7)
 26

inability to physically view or handle the product and concerns about the processes and
conditions of food delivery. These existing solutions are relevant to the proposed study as it has
the same idea when providing shoppers with recommendations, services, and reviews about
popular restaurants. The only difference is that the proposed study only focuses
focuse on providing
recommendations, services, and reviews of lifestyle products.

Figure 6: Foodpanda

Launched in 2012, Foodpanda is Asia’s leading on

on-demand
demand delivery platform, dedicated
to bringing shoppers a wide range of food, groceries, and more, qquickly
uickly and conveniently.
Powered by technology and operational excellence, Foodpanda is spearheading the growth of
quick-commerce (q-commerce)
commerce) across the region with its network of retail partners, as well as
Panda Mart cloud stores to provide more on
on-demand
nd options beyond the millions of food
varieties. Foodpanda operates in more than 400 cities across 11 markets in Asia - Singapore,
Hong Kong, Thailand, Malaysia, Pakistan, Taiwan, Philippines, Bangladesh, Laos, Cambodia,
and Myanmar. Foodpanda is a subsid
subsidiary
iary of Delivery Hero, a global leader in the food delivery
industry.
 27

Figure 7: GrabFoodPH

Launched in 2018, Grab was founded on the belief that a technology company can be
both profitable and have a lasting impact. GrabFoodPH is a food delivery service operated by
Grab Philippines, which is part of the Singapore
Singapore-based ride-hailing
hailing company Grab. It allows
shoppers to order food from their favorite restaurants and has it delivered to their doorstep.
GrabFoodPH was launched in the Philippines in No
November
vember 2018. Since then, it has become one
of the most popular food delivery services in the country, with a wide selection of restaurants and
cuisines available for shoppers to choose from.GrabFoodPH is owned by Grab Holdings Inc., a
Singapore-based multinational
national ride
ride-hailing
hailing company that operates across Southeast Asia. Grab
was founded in 2012 by Anthony Tan and Tan Hooi Ling, and it has since grown to become one
of the largest technology companies in the region, with a presence in over 400 cities in 8
countries.
untries. The company offers a range of services, including ride
ride-hailing,
hailing, food delivery, digital
payments, and financial services. Grab has received significant investment from a number of
companies, including SoftBank, Didi Chuxing, and Toyota, among other
others.

Figure 8 : MetroMart
 28

MetroMart is an on
on-demand
demand delivery service in the Philippines. Through our web and
mobile platforms, users can buy items from their favorite local stores and have them delivered to
their homes. MetroMart is the first service in the Philippines to offer on
on-demand
demand store deliveries,
and our mission is to connect shoppers with local merchants. They deliver from a wide range of
stores, including bakeries, electronics, pet care, groceries, and more. MetroMart might be a good
option for you if you need help buying groceries. It has formed partnerships with major
supermarkets like Family Mart, Robinsons, and S&R. There are Watsons, National Books Store,
and even Toy Kingdom for non
non-food
food items. Las Pinas, Makati, Mandaluyong, Manila,
Muntinlupa, Paranaque, Pasay, Pas
Pasig,
ig, Quezon City, San Juan, and Taguig are among its service
areas. It was founded by Steffano Fazzini and Christian Fazzini.
 29

Comparative Matrix

A comparative matrix is a great tool to visualize similarities and differences between

products and services, or even between more complex and abstract concepts like strategies and
ideas. The matrix helps to organize and classify the elements in which you are comparing. The
features and characteristics of each element are evaluated according to a set of criteria/standards,
enabling the easy recognition of their pros and cons in order to facilitate the decision making
process.

COMPARATIVE MATRIX

Table 1: Comparative Matrix

Foodpanda Delivery GrabFood MetroM Sugbo

Features ManganPH Zomato Total
PH Guy PH art Mart
Offer
83.33
Detailed ✓ ✓ ✓ ✓ ✓ ✓ ✓
%
Description
66.66
Feedbacks ✓ ✓ ✓ ✓ ✓
%

Chat Support ✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%

Detect higher
than the SRP
✓ 100%
(Suggested
Retail Price)
Browse
✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%
Products
Add items to
✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%
cart

Check Out ✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%

Payments ✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%

Track Orders ✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%

 30

Manage
Customer ✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%
Accounts
Customer
✓ ✓ ✓ ✓ ✓ ✓ ✓ 100%
Support

Ewallet ✓ ✓ 100%

Total 88.8% 88.8% 88.8% 77.7% 88.8% 77.7% 100%

Table 1: shows the list of ideal features of an online market for budget-savvy shoppers
and vendors. Using the related studies presented by ManganPH, DeliveryGuy, Zomato,
GrabFoodPH ,MetroMart and FoodPandaPH the researchers were able to find the gaps that were
not addressed by these existing solutions; and are therefore addressed by SugboMart.

Legal Basis

The Republic Act No. 8293 aptly named the Intellectual Property Code of the Philippines as an
act prescribing the intellectual property code and establishing the intellectual property office. It is
an act that regulates and recognizes intellectual and industrial properties as vital elements to the
development of domestic and creative activities. This protects the rights of inventors/creators to
their creations/intellectual property (IPs) especially when other citizens find it helpful and/or
beneficial. This act maintains that it is the policy of the State to provide procedures of registering
patents, trademarks, and copyright to enhance the enforcement of IP rights and liberalize the
registration on technological transfer. Some examples of intellectual property rights are Copyright
and Related Rights, Trademarks and Service Marks, Patents, Industrial Design, and many more
(Republic of the Philippines, 1997).

The Labor Code of the Philippines protects the rights of riders in courier services as well as food
delivery and any other type of logistics activities. Delivery riders who are employees of the
digital platform establishments are entitled to the minimum benefits under the Philippines Labor
Code. These benefits include the minimum wage, holiday pay, premium pay, overtime pay,
retirement pay, etc. They are entitled by law to have Occupational Safety and Health (OSH)
standards, SSS, PhilHealth, and Pag-IBIG insurances. However, exceptions may apply to
independent contractors or freelancers in which the benefits are determined by the agreement
between them and the digital platform company. Furthermore, it is also stated in the Labor Law
 31

of the Philippines that complaints and grievances between employer and employee be rectified
through either conciliation, mediation, inspection, or arbitration (Department of Labor and
Employment, 2021).

Republic Act No. 11058, recognized as Occupational Safety and Health Standards (OSHS) law,
ensures a safe and healthful workplace for workers by giving them certain degrees of protection
from all hazards in the workplace. This act applies to all kinds of establishments where work is
being undertaken. It entails that the State protects workers against injury, illness, or death through
safe and healthful working conditions. It also maintains that every establishment employer,
contractor, or subcontractor shall comply with OSH standards such as training, medical
examinations if necessary, and provision of personal protective equipment (PPE) and machine
guards. The employer must also allow workers and their health and safety representatives to
participate in the organizing, planning, implementing, and evaluating the safety and health
program, as well as provide necessary measures for emergencies and accidents (Republic of the
Philippines, 2018).

As it pertains to the handlers of this app, there are mainly three laws that apply for the proposed
project service to operate. The first is Republic Act No. 4136 which is known as the Land
Transportation and Traffic Code. It requires all motor vehicles to be legally registered in a
national registry and it requires drivers to apply for a driver’s license. It also sets the registration
requirements and fees to be paid by every vehicle owner as well as the speed limits that are to be
observed by the driver. The second is Republic Act No. 10913 also known as the Anti-Distracted
Driving Act of 2016. This act prohibits riders from using electronic and communication devices
whilst the vehicle is moving or stopped at a red light. There are however exceptions for as long as
the device is operated hand-free through the use of other accessories that allow the rider to use the
device without physically holding it themselves, and provided that the device does not obstruct
the rider’s view of the road. The last is Republic Act No. 10054 which is also recognized as The
Motorcycle Helmet Act of 2009, which is an act that requires motorbike riders to wear standard
protective motorcycle helmets whenever they ride their motorcycles for any reason (Publico,
2021).

The Republic Act No. 10173, also known as the Data Privacy Act of 2012 is the act that protects
the fundamental human right of protecting the privacy of their data whilst ensuring the security of
information to promote innovation and growth. This act recognizes user information as a valuable
resource and asset to the individual who owns it and therefore cannot be used without consent.
 32

Exceptions apply to information that is subject to fair use. According to this law, the data subject
has different rights to his/her data, and these include the right to be informed; be furnished; be
given access, dispute, suspend, and to be indemnified for any damages sustained. It also includes
the different penalties to those who violate the provisions and regulations that are included. The
penalties range from 3 to 6 years of imprisonment with fines of Php 500,000 to Php 5,000,000
depending on the severity of the violation committed (Republic of the Philippines, 2012).

The Republic Act No. 7394, also known as the Consumer Act of the Philippines governs the
interests and welfare of the consumer and establishes standards of conduct for business and
industry. This act protects consumers against hazards to health and safety; deceptive sales
practices; provides provisions of information to promote sound choice, provides means of
redress; and involves consumer representatives to formulate social-economic policies; etc. This
facilitates the education of the rights of consumers which promotes safety and security in
choosing the right products and services to consume. It also details different provisions and
regulations on consumer services as it pertains to warranties. Aside from that it also includes the
penalties that violators will be obliged to address. The penalties range from a fine of Php 200 to
Php 10,000 or imprisonment of 1 to 5 years (Republic of the Philippines, 1992).

The Republic Act No. 8484 is also known as the Access Devices Regulation Act of 1998, is an
act that regulates the issuance and use of access devices. Access devices refer to any type of
equipment and technology that can be used as a means to access accounts to obtain resources
such as money, goods, services, and other valuables. This act is set in place to prohibit fraudulent
acts as it pertains to the usage of access devices. It entails that the State shall define the liabilities
of all parties that are involved in the commercial transaction as well as protect the rights of all
parties through the regulation of the issuance and use of access devices. It also includes several
prohibited acts that are to be avoided such as trafficking, producing and using counterfeit access
devices; using an access device fraudulently; and so on. Should an individual be caught whilst
conducting these prohibitions, they will accrue penalties as a consequence (Republic of the
Philippines, 1998). The E-Commerce Act of 2000, or Republic Act No. 8792, is a law in the
Philippines that promotes the growth of electronic commerce in the country. It provides a legal
framework for electronic transactions, making it easier for businesses and consumers to engage in
online commerce.

The law recognizes the validity and enforceability of electronic documents and signatures, and
provides for the use of electronic data messages and electronic signatures in commercial
 33

transactions. It also establishes guidelines for the formation and validity of contracts formed
through electronic means, including electronic mail and other similar technologies.

The E-Commerce Act of 2000 has had a significant impact on online public market shopping in
the Philippines. With the legal framework provided by the law, more businesses have started to
offer their products and services online, and more consumers have become comfortable with
making purchases online.

CHAPTER III
 29

RESEARCH METHODOLOGY

Figure 9: Agile Research Methodology

Agile Research Methodology

Agile Research Methodology. Agile research emphasizes iterative and flexible processes
that allow researchers to adapt to changing circumstances and feedback throughout the research
process. The rationale of the study acknowledges the need for flexible and scalable public market
delivery models that meet the needs of time
time-constrained
constrained shoppers with active lifestyles. This
aligns with the agile approach of being responsive to changing needs and circumstances.

Additionally, the study aims to explore the challenges and opportunities of establishing a delivery
service for public market vendors and shoppers. This aligns with the agile approach of identifying
and prioritizing research questions and objectives that aare
re relevant to the current

context and stakeholders. The study also emphasizes the potential benefits of the
 36

SugboMart platform for both shoppers and vendors, which aligns with the agile approach of
focusing on user needs and benefits.

Finally, the study acknowledges the potential for SugboMart to offer a unique solution
and carve out a distinctive market position. This aligns with the agile approach of identifying and
pursuing opportunities for innovation and differentiation. Overall, the rationale of the study
demonstrates a commitment to flexibility, responsiveness, user-centeredness, and innovation,
which are key principles of the Agile Research Methodology.

Planning/Conception-Initiation Phase

SugboMart uses the Planning phase of the project management life cycle where it can
provide guidelines on how to complete a project. The planning phase contains various processes
for establishing the project such as budget, timelines, milestones and source material, and
necessary documents. These steps enable us to know where to start and what things are needed to
complete the project.

Business Model Canvas

A business model explains how a company develops, delivers, and collects value. The
primary goal of a business model canvas is to promote knowledge, conversation, innovation, and
analysis.
 37

Figure 10: Business Model Canva

Key Partners Key Activities Value Customer Customer

Proposition Relations Segments

Key Resources Channels

 38

Cost Structure Revenue Stream

Program Workflow

A Program Workflow is a visual representation of the sequence of steps needed to

perform the process from beginning to end. The researchers use workflow to show how the
SugboMart website works as shown below. Below show how online shoppers and merchants
interact with our system.
 39

Figure 11: Program Workflow - Website(Shoppers)

Figure 12: Program Workflow - Web and Mobile (Vendor)

 40

Figure 13: Program Workflow - Admin

Validation Board

The researcher conducts an online survey for online shoppers who are having difficulties
looking for a certain product, in which our target respondents are online shoppers. Also for
merchants, during MVP testing we identify merchants who are having difficu
difficulties
lties increasing their
sales and want to promote their product, especially to those who are new to the business industry.
 41

Table 2

STAGE 1 VALIDATION BOARD

Stage 1 Validation

Problem There is no quick and easy way to purchase goods from public
markets.

Solution Conduct an online survey targeting budget-savvy online

shoppers and vendors who are facing challenges in finding a
specific product in the online market.

Riskiest Assumption Online Shoppers are having doubts about using the website due to
limited products.

Success Criteria 70 %

GET OUT OF THE BUILDING

Results & 73.5% are interested to use the product and 100% are willing to
Discussions recommend it to other users

Learnings Researchers see an advantage in conducting validation

experiments, where they can enhance or enhance the
researchers' abilities to offer better solutions to buyers.
 42

Table 3

STAGE 2 VALIDATION BOARD

Stage 2 Validation

Problem Decline in sales due to less people coming to the market.

Solution Iterations of the wireframe prototyping will be created based

on usability testing and customer feedback to ensure the final
product meets the needs and preferences of budget-savvy
online shoppers and vendors.

Riskiest Assumption The researchers want to test the solution to online shoppers to
obtain feedback and confirm if it is the right approach to solve the
problem.

Success Criteria 80%

GET OUT OF THE BUILDING

Results & Based on the results shown, 90% of the respondents agree that the
Discussions solution concept will solve the problem. Since the result shows how
much respondents agree, the action is to persevere.

Learnings Doing the validation experiments is an advantage, where it can

improve or enhance the researcher's capabilities in giving better
solutions to the customers.

Gantt Chart

A Gantt chart is a commonly used graphical depiction of a project schedule. It's a type of
 43

bar chart showing the start and finish dates of a project's elements such as resources, planning,
and dependencies (Grant, 2022).

Table 4: Gantt Chart

 44

Table 5: Gantt Chart (CONTINUATION)

Functional Decomposition Diagram

A Functional Decomposition Diagram is a method used to create a detailed structure for

the software's parts of modules. The decomposition Diagram contains the whole functions or
tasks along with some of the necessary sub
sub-tasks needed to complete the system
m requirements. It
explains how every activity, function, and process works in the modules. A functional
Decomposition Diagram helps the proponents of SugboMart to break down a complicated process
into a smaller, simpler array to understand the overall pro
process of the task.

Figure 14: SugboMart Functional Decomposition Diagram

 45

Analysis-Design Phase

In the analysis-design
design phase, the proponents turn their ideas into a tangible but early
outcome. They use tools like functional decomposition diagrams and business model canvas to
create and develop the overall systems. Designing helps them imagine how the system will look
and work for the intended users. It's not just about how it looks, but also about the entire user
experience from start to finish. So, the proponents carefully study and make use of all possible
situations that can happen during the proce
process.

Use Case Diagram

Figure 15: Use Case Diagram – Shopper

An online shopper is someone who favors online shopping over going to a real place to buy
products and services. Shopping online gives consumers a quick and easy option to browse and
buy goods from the comfort of their own home, workplace, or mobile device
device.. Customers may
readily compare prices, read reviews, and find a greater selection of items when they purchase
 46

online than they could at local retailers. To meet the demands of the customer, online shopping
platforms frequently provide a variety of payment and delivery choices. In general, individuals
are purchasing more and more online, especially in the digital era when internet connection is so
readily available.

Figure 16: Use Case Diagram – Vendor

A vendor that uses the internet as a distribution channel for their goods or services is known as an
online vendor. Online merchants can be either people or companies, and they can do business
either on their own website or through a different e-commerce platform like SugboMart. Vendors
may access a worldwide audience and perhaps boost their sales and earnings by selling online.
Online merchants can also benefit from the numerous tools and capabilities provided by e-
commerce platforms, including customer administration, shipping and tracking, and online
payment processing. Online retailers may also analyze consumer behavior, preferences, and
purchase history using data analytics, which can help them improve their marketing and sales
 47

efforts. In general, internet

rnet sales are now a well
well-liked
liked and successful method for merchants to
grow their clientele.

Figure 17: Use Case Diagram – Admin

An online system admin is responsible for managing and maintaining the technical infrastructure
and operations of an internet
net-based
based platform. This includes overseeing the hardware and software
systems, monitoring network performance and security, and ensuring that the platform is running
smoothly and efficiently. Admins may also be responsible for managing user accounts,
monitoring
toring user activity, and ensuring compliance with relevant regulations and policies.
Additionally, admins may work with developers and other technical staff to implement updates,
fix bugs, and improve the overall functionality and user experience of the pplatform.
latform. Overall, the
admin plays a critical role in ensuring the reliable and secure operation of the online system.
Storyboard

A storyboard is a graphic organizer in the form of pictures or images that are exhibited in
succession to pre-visualize
visualize a motion film, animation, motion graphic, or interactive media
sequence.
 48

SugboMart User Interface

Figure 18: SugboMart HomePage

 49

Figure 19: SugboMart Shopper Login/Register

Figure 20: Shopper Dashboard-Orders

 50

Figure 21: Shopper Dashboard-Store List

Figure 22: Shopper Dashboard-Logout

 51

Figure 23: Shopper Dashboard-Address

Figure 24: Shopper Dashboard-Account Details

Figure 25: Shopper Wishlist

 52

Figure 26: Vendor Login/Registration

Figure 27: Vendor Store Setup Step1

 53

Figure 28: Vendor Setup Step2

Figure 29: Vendor Store Step3

 54

Figure 30: Vendor Dashboard

Figure 31: Vendor Dashboard-Product

 55

Figure 32: Vendor Dashboard-Adding Product

Figure 33: Vendor Dashboard-Products

 56

Figure 34: Vendor Dashboard-Orders

Figure 35: Vendor Dashboard-Withdraw

 57

Figure 36: Vendor Dashboard-Settings

 58

Figure 37: Admin Dashboard

Figure 38: Admin Store List

Figure 39: Admin Vendor Store Settings

 59

Figure 40: Admin General Settings

Figure 41: Admin Privacy Settings

 60

Figure 42: Admin Appearance Settings

 61

Figure 43: SugboMart HomePage-Mobile View

Figure 44: SugboMart Login-Mobile View

 62

Figure 45: SugboMart Registration-Registration

Figure 46: SugboMart Shopper Dashboard-Orders

 63

Figure 47: SugboMart Shopper Dashboard-Addresses

Figure 48: Shopper Dashboard-Account Details

 64

Figure 49: SugboMart Shopper Dashboard-Logout

Figure 50: SugboMart Shopper Dashboard-Wishlist

 65

Figure 51: Vendor Login/Registration-Mobile View

Figure 52: Vendor Quick Setup Wizard

 66

Figure 53: Vendor Store Setup-Mobile View

Figure 54: Vendor Payment Setup-Mobile View

 67

Figure 55: Vendor Confirmation-Mobile View

Figure 56: Vendor Dashboard

 68

Figure 57: Vendor Dashboard-Product

Figure 58: Vendor Dashboard-Adding Products

 69

Figure 59: Vendor Dashboard-Orders

Figure 60: Vendor Dashboard-Withdraw

 70

Figure 61: Vendor Dashboard-Settings

Figure 62: Admin Dashboard

 71

Figure 63: Admin Vendor List

Figure 64: Admin Withdraw Requests

 72

Figure 65: Admin General Settings-Mobile View

Figure 66: Admin Vendor Store Settings

 73

Figure 67: Admin Appearance Settings

 74

Database Design

Database design is a process of gathering all the data that will be stored in a database that
contains tables, indexes, views, constraints, triggers, stored procedures, and both database-
database
specific construction. Database design logical data model includes lo
logical
gical and physical design
choices and physical storage parameters that are needed to generate a design.

Entity-Relationship
Relationship Diagram

An Entity Relationship Diagram (ERD) is a diagram that shows the relationships between
various entities in a system. Anothe
Anotherr main aspect of ERDs is cardinality, it gives a numerical
explanation of the link between things. The lowest and maximum connection between several
things is represented by certain symbols.

Figure 68: Entity-Relationship Diagram

 75

Data Dictionary

A data dictionary is a repository of definitions for terms used in data engineering.

It can be used to help you understand the meaning of data and find relevant information
when working. Data dictionary definition: "A document which lists, explains, and

classifies entities, their properties, and relationships in an enterprise domain.

Examples of terms commonly found in a data dictionary include attributes, contents, data
types, format, hierarchies, Having a well-constructed data dictionary makes it easier to
extract information from a database and makes storing and sharing data more efficient.

Table 6

ONLINE SHOPPER

Field Name Description Data Type Length

shopper_id Shopper id (PK) int 11

shopper_firstname Shopper Firstname varchar 50

shopper_lastname Shopper Lastname varchar 50

shopper_contactNo Shopper Contact No int 11

shopper_email Shopper Email varchar 50

shopper_street Shopper Street varchar 50

shopper_city Shopper City varchar 50

shopper_zip Shopper Zip Code varchar 50

 76

Table 7

VENDOR

Field Name Description Data Type Length

vendor_id Vendor id (PK) int 11

vendor_firstame Vendor First Name varchar 50

vendor_lastname Vendor Last Name varchar 50

vendor_storeaddress Vendor Store Address varchar 50

vendor_contactNo Vendor Contact No. int 11

business_permitNo Business Permit No. varchar 25

business_permitImg Business Permit Img blob

admin_id Admin ID (FK) int 11

Table 8

ADMIN

Field Name Description Data Type Length

admin_id Primary key int 11

admin_username Admin username varchar 50

admin_pass Admin password varchar 50

Table 9

PRODUCT

Field Name Description Data Type Length

 77

product_id Product id (PK) int 11

product_name Product Name varchar 50

product_description Product Description varchar 100

product_price Product Price decimal 6,2

product_img Product Image blob

product_quantity Product Quantity int

product_expiryDate Product Expiry Date datetime

vendor_id Vendor id (FK) int 11

admin_id Admin id (FK) int 11

Table 10

NOTIFICATION

Field Name Description Data Type Length

notif_id Notif id (PK) int 11

notif_message Notif Message varchar 100

notif_date Notif Date datetime

Table 11

CATEGORY

Field Name Description Data Type Length

category_id Category id (PK) int 11

 78

category_name Category label varchar 50

Table 12

CART

Field Name Description Data Type Length

cart_id Cart id (PK) int 11

product_id Product id (FK) int 11

product_name Product Name varchar 50

product_quantity Product Quantity int

product_price Product Price decimal 6,2

product_totalPrice Product Total Price decimal 6,2

shopper_id Shopper id (PK) int 11

Table 13

ORDERS

Field Name Description Data Type Length

order_id Primary Key int 11

shopper_id Shopper id (FK) int 11

vendor_id Vendor id (FK) int 11

 79

product_id Product id (FK) int 11

delivery_id Delivery id (FK) int 11

product_name Product Name varchar 50

order_date Order date datetime

order_status Order Status varchar 50

order_date_received Order date received datetime

Table 14

STORE CATEGORY

Field Name Description Data Type Length

store_category_id Store id (PK) int 11

store_name Store Name varchar 50

store_id Shopper id (FK) int 11

Table 15

STORE

Field Name Description Data Type Length

store_id Store id (PK) int 11

store_name Store Name varchar 50

store_address Store Address varchar 50

store_img Store Image blob

 80

vendor_id Vendor id (FK) int 11

Table 16

DELIVERY

Field Name Description Data Type Length

delivery_id Primary key int 11

shopper_id Shopper id (FK) int 11

transaction_id Transaction id (FK) int 11

order_id Order id (FK) int 11

vendor_id Vendor id (FK) int 11

delivery_status Delivery status varchar 25

delivery_option Delivery Option varchar 25

delivery_time Delivery time datetime

shopper_street Shopper Street varchar 50

shopper_city Shopper City varchar 50

shopper_zip Shopper Zip Code varchar 50

shopper_contactNo Shopper Contact No varchar 50

shopper_email Shopper Email varchar 50

 81

Table 17

PAYMENT

Field Name Description Data Type Length

payment_id Payment id (PK) int 11

payment_date Payment Date datetime

payment_method Payment Method varchar 50

payment_amount Payment Amount decimal 6,2

vendor_id Vendor id (FK) int 11

order_id Order id (FK) int 11

shopper_id Shopper ID (FK) int 11

Table 18

FEEDBACK

Field Name Description Data Type Length

feedback_id Feedback id (PK) int 11

shopper_id Shopper id (FK) int 11

order_id Order id (FK) int 11

rating Product Rating varchar 50

 82

Table 19

WITHDRAW

Field Name Description Data Type Length

withdraw_id Withdraw id (PK) int 11

shopper_id Shopper id (FK) int 11

withdraw_amount Withdraw Amount decimal 10,2

withdraw_time Withdraw date & time datetime

withdraw_status Withdraw Status(Pending, varchar 25

Approved)

Table 20

EWALLET

Field Name Description Data Type Length

ewallet_id Ewallet id (PK) int 11

ewallet_balance Ewallet Balance decimal 10,2

shopper_id Shopper id (FK) int 11

vendor_id Vendor id (FK) int 11

admin_id Admin id (FK) int 11

 83

withdrawal_id Withdrawal id (FK) int 11

Table 21

CHAT SUPPORT

Field Name Description Data Type Length

withdraw_id Withdraw id (PK) int 11

shopper_id Shopper id (FK) int 11

withdraw_amount Withdraw Amount decimal 10,2

withdraw_time Withdraw date & time datetime

withdraw_status Withdraw Status(Pending, varchar 25

Approved)

Table 22

PRODUCT TYPE

Field Name Description Data Type Length

product_type_id Product Type id (FK) int 11

category_id Category id (FK) int 11

product_id Product id (FK) int 11

Network design

Network design involves planning how to set up a computer network. This includes evaluating,
scoping, and understanding the network. The design includes things like cables, IP addresses, and
 84

network devices.
s. It's a system design that determines how data is transferred and meets
communication needs. The network design is typically shown as a network diagram, which is
used as a blueprint for setting up the network physically.

HTTP (Hypertext Transfer Protocol) is a set of rules for transferring files on the Internet, like
text, images, sound, video, and other multimedia data. When you open your web browser, you're
indirectly using HTTP. It's an application protocol that works w
with
ith the TCP/IP protocol suite.
SugboMart will use HTTP because it helps manage each user's session.

Network Model

The network model is a database model conceived as a flexible way of representing

objects and their relationships. Its distinguishing feature is that the schema, viewed as a graph in
which object types are nodes and relationship types are arcs, is not rest
restricted
ricted to being a hierarchy
or lattice. (Bachman, 1969)

F
igur
e
69:
Net
wor
k
Mo
del

Network Topology

A Star topology is used in the SugboMart network because it is widely used and has
minimal startup costs. Adding new nodes to the network is similarly simple. The network is
 85

strong in that the other connections continue to function even if one of the connections between a
computer and the hub breaks. But the network as a whole is down if the main hub fails.

Developmental/Construction/Build
In this phase,, the Development and Construction of the system show what hardware and
software specifications are needed to develop and construct a website. It also represents
SugboMart’s plans on what guidelines to follow to implement a system, which is the list of the
module.

Technology Stack Diagram

In order to make and develop efficient software, simply choose the correct applications or
tools that are useful and meet our demands.

WEB Mobile

Figure 70: Technology Stack Diagram

 86

Software Specification

Software Requirements Specifications, also known as SRS, is the term used to describe
an in-depth description of a software product to be developed. It’s considered one of the initial
stages of the software development lifecycle (SDLC). (Watts, 2017)

Table 23

SOFTWARE SPECIFICATION

DEVELOPER

WEB

Operating System Windows 7 or Higher

Web Development Tools MySQL (XAMPP)

Image Editing Tools Adobe Photoshop or Canva

Web Browsers Google Chrome, Mozilla Firefox,

Microsoft Edge, Opera, OperaGX

Code Editor Tools Visual Studio Code, Notepad++

Internet Connection 1mbps or higher

MOBILE

Operating System Android 4.0 or Higher

Mobile Development Tools Android SDK, Android 2.2.,

 87

Table 24

SOFTWARE SPECIFICATION FOR DEPLOYMENT

USER

WEB

CPU Intel Celeron Processor or higher

RAM 4gb or higher

Hard Disk Drive 250GB or higher

Keyboard Generic Keyboard

Mouse Generic Mouse

Display 14’’HD

MOBILE

Operating System Android 4.0 or higher

Mobile Development Tools Android SDK, Android 2.2.,

Internet Connection 1mbps or higher

Hardware Specification

Computer hardware specifications are technical descriptions of the computer's

components and capabilities. (my shadow, 2015)
 88

Table 25

HARDWARE SPECIFICATION

DEVELOPER

WEB

CPU Intel Celeron Processor or higher

RAM 4gb or higher

Hard Disk Drive 250 GB or higher

Keyboard Generic Keyboard

Mouse Generic Mouse

Display 14”HD

MOBILE

Operating Space Android 4.o or higher

Storage Space 2gb or higher

Memory 2gb RAM or higher

 89

Table 26

HARDWARE SPECIFICATION FOR DEPLOYMENT

USER

MOBILE

Operation System Android 4.0 or higher

Storage Space 2gb or higher

Memory 2gb RAM or higher

WEB

CPU Intel Celeron Processor or higher

RAM 4gb or higher

Hard Disk Drive 250 gb or higher

Keyboard Generic Keyboard

Mouse Generic Mouse

Display 14”HD

Program Specification

Program Specification represents the outcome of a program and how the program works.
It will help to understand the process of implementing a system. One of these processes is the list
of a module, which allows the researchers to know the next step.
 90

List of Modules

The list of modules provides guidelines for the developers to create a one-directional
linear flow in implementing a SugboMart System.

Table 27

LIST OF MODULES

WEB APPLICATION

Modules Vendor Online Admin

Programmer
Shopper

Account Management

1. Register * *
account

2. Login/Logo * * *
ut

3. Edit profile * *

4. Edit * *
address

5. Settings * *

No. of Points(1 1 1 1
point per
module per user

Product Management

1. Add * *
product
 91

2. Edit * *
product

3. Remove * *
product

4. View * * *
product

No. of Points(1 1 1 1
point per
module per
user)

Transaction Management

1. Create *
payment

2. View * *
payment

No. of Points(1 1 0 1
point per
module per
user)

Notification Management

1. View * * *
notificat
ion
 92

No. of 1 1 1
Points(1
point per
module per
user)

Manage Order

1. Add *
Order

2. Edit *
Order

3. Delete *
Order

No. of 0 0 1
Points(1
point per
module per
user)

Manage Products

1. Add * *
product

2. Edit * *
product

3. Delete * *
product
 93

4. View * *
product

5. Approve *
product

No. of Points(1 1 0 1
point per
module per
user)

Mr. Joaquin Patiño

Adviser’s Signature

Testing Plan
A Test Plan refers to a detailed document that catalogs the test strategy, objectives,
schedule, estimations, deadlines, and the resources required for completing that particular project.
(Bose, 2020)

Objectives
The testing plan aims to test and verify th
thee functionalities using the test script of
SugboMart. To achieve the aim of the testing plan the system should have all the features based
on the list of the modules.

Scope
● Account management
● Product listing
● Notifications
● Feedback & Rating
● List Of Document Applications
 94

● Reports
● Payment Transactions

Test Schedule
● Unit testing

September 3,2023 - October 25,2023

● Integration testing

October 29,2023 - November 25,2023

● Acceptance testing

November 29,2023 - December 16,2023

Test Environment

It consists of physical components that make system development, modification, and

testing possible in a way that distinguishes them from other ways of carrying out the same
activities.

Each system is capable of supporting a single release for each testing environment
(development test, user test, production fix). In the user testing environment, system testing
environment, and production repair environment, it is not advised to enable multiple system
releases due to data overlay and program promotion problems.

Environments for development testing will be supported by the development database.

Using a physical model from the relevant version, the development database is constructed. Using
the appropriate migrations, construct the model, database, tablespaces, data records, link records,
and entry points.
 95

Table 28
Test Environment

WEB Windows 8-11, Google Chrome and Microsoft Edge

Deliverables
● Source Code
● Unit Testing Document
● Integration Testing
● Acceptance Testing

Test Methodology

The procedures and methods used for evaluating a product's acceptability are known as
testing methodology. The majority of the time, this entails testing to make sure the item satisfies
the requirements, doesn't have any unforeseen consequences when used in ways that its creators
didn't anticipate, and, in the worst case, fails without harm.

Unit Testing

The minor testable components of an application, referred to as units, are individually

and independently tested for functionality as part of the software development process. When the
product is still in the development stage, software developers and occasionally QA employees
adopt this testing strategy. Unit testing's primary goal is to separate written code for testing to see
if it functions as intended.

Integration Testing

Software testing has a capability where different software modules are merged and tested
all at once. To evaluate how effectively a system or component satisfies a set of functional
requirements, the proponents will conduct integration testing.
 96

Acceptance Testing

It aims to determine whether or not the software system conforms with the specifications.
The main goal of this testing is to find out if the system satisfies the prerequisites for startup and
the requirements for distribution to end users.
 97

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Lee, G., & Turban, E. (2001). A trust model for consumer internet shopping. International Journal
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Lacson, R. P., & Pasadilla, G. O. (2006). E-commerce in the Philippines: Opportunities and
challenges for SMEs. Philippine Institute for Development Studies.

Roberto, M. A. (2002). E-commerce in the Philippines: an overview of its effects on employment.

Philippine Institute for Development Studies.

Hui, S. K., Huang, Y., Suher, J., & Inman, J. J. (2013). Deconstructing the "Suggestive Selling"
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Kumar, P., & Garg, R. (2019). Optimal inventory management of perishable goods: A review.
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Lee, I., & Kim, J. (2006). Perceived usefulness and ease of use of online shopping: The mediating
effect of self-efficacy. International Journal of Management, 23(4), 627-640.

Singh, S., & Manchanda, P. (2021). Delivery performance and online shopping satisfaction.
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