Anantharaman Software Engineer

Overview

With over 4 years of IT experience as a ServiceNow Administrator and Developer, I

have expertise in the ITSM module, including creating catalog items using Flow
Designer. I have also configured CMDB forms for tables such as server, network,
and database. Additionally, I have worked extensively on integrations and Flow
Designer.

PROFESSIONAL SUMMARY

● Attended ServiceNow developer training (3 months)

● Have worked for multiple customers on ServiceNow ITSM module

customizations as per the requirements
● Have solved all my tasks/incidents within the SLA duration

● Have worked on user management to Add, Delete, Deactivate and Role Delegation
to Users

● Configuring Groups and Roles

● Have worked on generating reports and scheduling them as per the requirements

● Experience in working on Client Scripts, Business Rules

● Have created N number of UI Policies, UI Actions, and Data Policies

● Have worked on Access Control Lists (ACL)

● Creation and customization of SLA (Response & Resolution SLA)

● Have worked on Dictionary Override

● Have worked on a scheduled job.

● Have written N number of Background Scripts for bulk Updating / Deletion of

CMDB records

● Have worked on Import Sets, Transform Map

 ● Knowledge of CMDB

● Have worked on record producer and Order Guide

● Performed migration activities from one instance to another instance using

Update Set

● Have Created many Service Catalog Items using flow designer

● CMDB form configurations for tables like server, network, database tables etc.,

● SSO Integration using OKTA provider

● Created multiple Service Catalog Items and Flow designer for Multiple customers

● Performed integrations using REST-API.

EDUCATIONAL QUALIFICATION

Bachelor’s in engineering (Mechanical Engineering) passed out in 2017.

PROJECT PORTFOLIO:

Project 1:

Domain : Banking
Role : Servicenow developer
Description : Customized 30+ CMDB tables, including Server,
Network, and Database tables, via Form Design for a client with a new instance.
Created 8 Catalog Items allowing users to raise requests.

Project 2:

Domain : Automobile
Role : Servicenow developer
Description : Developed 5 Catalog Items that automate the
creation and deletion of project instances in a third-party system via REST API
calls.

Project 3:
 Domain : Business IT services
Role : Servicenow developer
Description : Integrated a third-party tool with ServiceNow and
imported data using an Import Set Transform Map.

Project 4:

Domain : Automobile
Role : servicenow developer
Description : Gathering and analyzing the requirements. Creating
various flow designers for laptop request, iPad request from scratch. Developed service
catalog items, order guides, record producers, variable sets, client scripts, business rules,
etc.

DECLARATION

I hereby declare that all the information stated above is true to the best of my
knowledge and belief.

Place: PUDUCHERRY (ANANTHARAMAN P)