Name of the Students: ______________________________________ I

Year -Roll no: ______, Batch ____NCHMCT Roll no: ________Year- 2023 Final
Remarks of Faculty: /Parent
Signature.____________________________________.
Note: Journals to be submitted on or before the given date in respective to their
practical classes.
Index
Section 1- Theory Index
sl.no.
Topic/Item To be Submitted Page Self Remarks
submitted on No check / of Faculty
on Status

Journal (288pages for

theory and practical
combined)–with
cover/picture/polythen
e and 4 years question
papers and Index copy
(attached)
1 ROLE OF HOUSEKEEPING IN
HOSPITTALITY OPERATION
Define housekeeping
List out aims and objectives and
responsibilities of H.K
department
Importance of guest room and
role played by H.K dept. to
ensure guest memorable
experience & satisfaction and
repeat business (paste sample
pictures)
Key term and glossary(min. 10)

2 ORGANIZATIONAL CHART OF H.K

DEPT.
Outline the organizational chart
for 100-150 room keys hotel
&explain
Draw an organizational chart for
300-400 rooms of an five star
hotel & explain.
Draw a layout for H.K dept. and
 explain its role in smooth
functioning of the hotel
Draw a layout for maids service
room & explain how it’s
important for smooth
functioning of guest floor
List & explain the attributes in
your opinion an absolute must
for an H.K staff.(paste sample
pictures or draw for each
attributes mentioned)
List the duties and
responsibilities of following
staffpaste sample pictures)
a)floor supervisor
b) public area supervisor
c) desk supervisor & also explain
why it’s called as the nerve
centre of H.K dept.
d) executive housekeeper
e) assistant housekeeper /deputy
housekeeper
f) linen/laundry supervisor
g)G.R.A(house man)
Key terms and glossary(min.25)

3. INTER DEPARTMENTAL
RELATIONSHIP AND USE OF
COMPUTERS
Explain the coordination of H.K
dept. with the following
departments:
a) Front office
b) Maintenance
c) Security
d) food & beverage

In what way can computer and

information technology be
utilised in housekeeping
operations of an hotel

4. CLEANING ORGANIZATION AND

CLEANING AGENTS
List out the various manual
equipment used in housekeeping
dept. also mention the care and
maintenance for the same.(paste
sample pictures)
List out the various mechanical
equipment used in housekeeping
dept. also mention the care and
maintenance for the same(paste
sample pictures)
Identify 7 weekly cleaning task
carried out in a hotel guest room
and explain each one of them.
Write a note on frequency
scheduling of an hotel and
explain on how it’s organized in
an hotel
Discuss some design features
that ease cleaning and what
cleaning principles should be
followed while cleaning a guest
room or public area.
Draw and describe the room
attendant cart with a neat
labelled diagram
Define detergent and state the
properties of ideal detergent
Discuss different type of polishes
and their application
Define sealers and explain
different type of floor sealers
Classify and explain on different
type of floor finishes(hard/soft)
Key terms and glossary(min. 35)

Section-2 Practical’s Notes(In respective Classes)

S.no Topic Date of Submitted Sample Pg Status Remarks
Submission on in pg no no

1. List and explain

R series by Taski
used in hotels
mentioning(use,
dilution ratio,
colour& safety
 and
precautionary
measures)paste
sample pictures.
Also explain
colour coded
dusters used in
hotels (paste
sample pictures)
2. PREPARE WORK
CARDS FOR
CLEANING AND
POLISHING OF THE
FOLLOWING METALS
AND
SURFACES(PASTE
SAMPLE PICTURES)
A Brass metal

B Ceramic wall tiles

C Chrome bath fittings
D Leather upholstered
sofa
E Paper wall
covering
F Stainless steel
G Glass surface
H Guest room carpet
I Parquet floor
J Skirting and DADO
K Italian marble in
lobby
L EPNS or silver metals
using silvo,
proprietary method
and polivit aluminium
method
9. Glossary and key
terms (min. 30)

Section 3

Sl.no. Year Date of Submitted Page Status Remarks

 Submission on no

1. 2010 solved question

paper.(objective)
2. 2011 solved question
paper(objective)
3. 2012 solved question
paper.(objective)
4. 2013 solved question
paper.(objective)
5. 2014 solved question
paper.

Section 4 Curriculum related Activities and Remarks

Sl.no Activity Remarks

1

2.
3.

Important Instructions to Candidates:

The Journal work to be submitted during their respective Practical labs on or before the scheduled
date.
In case of leave, send it to through your friend who is responsible.
Journal Specifications
o Cover it with black Paper, Print (sample copy attached in PPT file) and Polythene.
o 288 pages (First 30 pages for practical’s then Theory)- few available book brands –
Kamdhenu/Kapil etc
o Chemistry related pages; certificate can be stapled and hidden in the cover.
o First Page should be the index copy (sample attached) when journal is opened.
All samples need to be minimum of size 5 cm x 5cm – Fabrics/Pictures etc (Neatly cut)
Write your Name on the side of the Journal and also at regular intervals in the journal.
Number all the pages in sequence including white side of the journal .Do not number separately
for theory and practicals.
If case of extension of submission date, mention with pencil in the index copy.
Absenting for Journal submissions, Practical’s and Theory classes and internal tests will lead to
lack of attendance for appearing the Exams and Marks for passing the Exams.

Smile is the most valuable treasure than anything in this world. Let not anyone steal it .

“Great minds have purposes, others have wishes” -Washington Irving

“Nothing great is ever achieved without enthusiasm” –Ralph Waldo Emerson

“True friendship is a plant of slow growth, and must undergo and withstand the shocks of
adversity before it is entitled to the appellation” – George Washington.

Wise people learn from their mistakes -wiser people learn from other people’s mistakes.

Winner sees the gain, Looser sees the pain.

“Start by doing what is necessary, then what is possible, and suddenly you are doing the
impossible” –St.Francis of Assisi

Intellectual education influences the head whereas value based education influences the heart.
True education is training the head and the heart.

We do things to avoid pain or to gain pleasure. As long as the pain is more than the pain, we
continue with the habit. But if the pain exceeds the gain, we drop it.