DINAH NJOKI WATETU

Tel : +254 707745613

Email : dinahnjoki95@gmail.com
dinahnjoki95@gmail.com
Passport No : AK077875
D.O.B : 05/12/1995
Religion : Islam
Nationality : Kenyan
Sex : Female
Marital Status: Single

OBJECTIVE
I am confident with my serving skills. I am responsible, serious in working time, learn fast,
organize well, and work speedy in pressure period time. Flexible hard worker ready to learn and
contribute to team success.

I am a listener for fixing mistakes and improving skills. Nobody is perfect, and neither. Working
hard and learning more are my life and working duties everyday.

SKILL AND ABILITIES

 A smart appearance.
 Point-of-sale systems.
 Food safety.
 Effective communication.
 Active listening.
 Positive language.
 Problem-solving.
 Patience.
 Social perceptiveness.

STRENGTH
 Friendly and fun
 Attentiveness
 Positive Attitude
 Hard worker
 Sharp Memory
EXPERIENCE
Feb 2020 January 2023– The Boma Nairobi
Waitress
 Greeting guests and taking drink and food orders
 Staying attentive to the needs of guests in the dining area
 Delivering food from the kitchen to the guests
 Ensuring the food order is made correctly by kitchen staff and looks presentable for
guests
 Following health code standards with regards to the handling of food
 Performing shift duties like delivering racks of cups to the service station, rolling
silverware, pre-bussing tables, wiping tables and removing debris and more
 Arrange table settings and maintain a tidy dining area
 Deliver checks and collect bill payments
 Carry dirty plates, glasses and silverware to kitchen for cleaning
 Meet with restaurant staff to review daily specials, changes on the menu and service
specifications for reservations (e.g. parties)
 Follow all relevant health department regulations
 Provide excellent customer service to guests

December 2017 -Nov 2019– Kobos Resort; Kenya

Waitress

Greet and escort customers to their tables

Greet and escort customers to their tables

Present menu and provide detailed information when asked

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips
or by memorization
 Check customers’ IDs to ensure they meet minimum age requirements for
consumption of alcoholic beverages
 Communicate order details to the Kitchen Staff
 Serve food and drink orders
 Check dishes and kitchenware for cleanliness and presentation and report any
problems
 Arrange table settings and maintain a tidy dining area
 Deliver checks and collect bill payments
 Carry dirty plates, glasses and silverware to kitchen for cleaning
 Meet with restaurant staff to review daily specials, changes on the menu and
service specifications for reservations (e.g. parties)
 Follow all relevant health department regulations
 Provide excellent customer service to guests
EDUCATION
 AUGUST 2015 - OCTOBER 2017 – UTALII COMPUTER COLLEGE
Certificate in Hotel and Hospitality Management (Basic) Course

JAN 2015 - MAY 2015 – PAFOF COMPUTER COLLEGE

Certificate in Computer Applications

2011 - 2014 – AIC SENGANI GIRLS HIGH SCHOOL

Attained a Secondary Certificate of Secondary Education.

2002 - 2010 – GATHINGA PRIMARY SCHOOL

Attained a Certification of Primary Education.

LANGUAGES
Fluent in both English and Kiswahili
Basic in Arabic

INTERESTS
Travelling
Social networking
Charity Work

REFRENCES
M Omar Ali
Manager, Paleo Hotel & Spa
Email: 0729062288

Justus Momanyi
Restaurant Manager, Kobos Resort
Email: justusr@kobosresort.co.ke