1.

Worker motivation can be defined as

a. employees working hard because they fear losing their jobs
b. workers working hard to do their best for the business
c. employees travelling a long way to get to work
d. workers work hard just when their manager is watching
2. People work hard for all of the following reasons except
a. earning money.
b. having social contact
c. gaining recognition
d. watching TV
3. Job satisfaction can be defined as:
a. being happy when work is finished
b. being happy when more jobs come in
c. being happy when an unemployed person finds a job
d. being happy at work because of the type of job being done
4. Why is an understanding of motivational theories important to
managers?
a. Motivational theories help managers to understand the factors that
lead higher levels of employee performance in an organization.
b. Motivational theories help managers to better understand how to
create a structure of fear and punishment in order to make
employees perform better.
c. Motivational theories help managers to better understand how to
best manipulate their employees to get them to do what they want
them to do.
d. Motivational theories are not necessary, employees are expected
to execute their tasks as outlined in their job description.
5. How can managers and by extension institutions benefit from
motivating employees with suitable reward strategies?
a. Increased employee engagement
b. Reduced labour turnover
c. Improved job performance
d. All of the answers are correct
6. Which of these is NOT a monetary method of motivation?
a. Commission
b. Pay Rise
c. Bonuses
d. Recognition
7. what are TWO benefits of a motivated workforce?
a. This can result in better productivity
 b. customer service will most likely improve
c. you can pay them less because they're enjoying work
d. they only work when they feel like working
8. Which of these roles would most likely be motivated by commission?
a. Sales Assistant
b. Financial Director
c. Manager
d. Producer
9. Which of the followings are counted as financial rewards?
a. Delegation
b. Job enlargement
c. Team working
d. Profit-sharing
10. ..... an additional reward paid to workers for achieving targets set
by managers.
a. bonus
b. performance-related pay
c. commission
d. salary

Answers
1b 2d 3d 4a 5d 6c 7a,b 8a 9d 10 a