Sushi Kin Sdn Bhd

Customer Feedback Action Form

Operations
CF Reference: JM / 180612 / MOC (Retrievable from Subject of CS Email - Example: USJ/170101/NUR)

Report Date: 12-Jun-18

Incident Details
Date: 12-Jun-18 Time: 8.20pm
Manager On Duty (MOD): Najihah Staff Involved: Kitchen & Kaiten
Receipt No (CHK): CHK980 Bill Amount: RM 95.80

Incident Chronology (Completed by MOD)

What happened?
○ Overcooked Salmon Teriyaki
○ Found a piece of hair on sushi plate
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What was being done to recover the customer? (e.g. Apology, Discount, Compensation etc)
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[To provide evidence or supporting document (if necessary) as attachment in email: Receipt, DSR Report,
Credit Card Settlement, photos, medical report/receipt, physical object etc.]

Investigation Findings (Completed by District Manager)

Root Cause(s)
1. Kitchen staff cooked salmon teriyaki without using timer
2. Male kaiten staff used clear mask and blue cap
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Corrective Action(s)
1. Manager wil ensure staff to use timer for cooked yakimono items
2. Will asked male kaiten staff to use hair net also
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5.

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

[If applicable] Service Recovery Action(s)

Date of Call: Time of Call:

Conversation Content
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Does customer accept your apology and satisfy with the explanation? YES / NO

Further Arrangement (If applicable, e.g. meet-up, compensation etc)

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Additional Note/ Remark:

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

[END OF REPORT]

Revision No: A1
Revision Date: 20 July 2017