Sushi Kin Sdn Bhd

Customer Feedback Action Form

Operations
CF Reference: mp / 180716 / yul (Retrievable from Subject of CS Email - Example: USJ/170101/NUR)

Report Date: 15/07/2018

Incident Details
Date: 15/07/2018 Time: 1935
Manager On Duty (MOD): MOHD FAIZAL Staff Involved:
Receipt No (CHK): 3639 Bill Amount: 188.3

Incident Chronology (Completed by MOD)

What happened?
○ Customer said the crew not smile with him
○ - Customer felt not comfortable when the crews were cleaning the table, because the sound of the plates that they pu
○ the trolley were very loud
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○
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What was being done to recover the customer? (e.g. Apology, Discount, Compensation etc)
1.
2.
3.
[To provide evidence or supporting document (if necessary) as attachment in email: Receipt, DSR Report,
Credit Card Settlement, photos, medical report/receipt, physical object etc.]

Investigation Findings (Completed by District Manager)

Root Cause(s)
1. crew not smile with customer
2. very noisy when clear the table
3.

Corrective Action(s)
1. give verbal warning letter to staff
2. short breafing all the crew when clear the table and serve customer
3. remind the crew how to do proper serve customer and cleaning the table
4.
5.

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

[If applicable] Service Recovery Action(s)

Date of Call: Time of Call:

Conversation Content
○
○
○

Does customer accept your apology and satisfy with the explanation? YES / NO

Further Arrangement (If applicable, e.g. meet-up, compensation etc)

1.
2.
3.

Additional Note/ Remark:

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

[END OF REPORT]

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

/170101/NUR)

1935

188.3

of the plates that they put in the trolley were very loud.

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

Revision No: A1
Revision Date: 20 July 2017
 Sushi Kin Sdn Bhd

Revision No: A1
Revision Date: 20 July 2017