Professional Documents
Culture Documents
Chapter7_Groups
Chapter7_Groups
Chapter 7
Nelson & Quick
https://www.youtube.com/watch?v=aUsm
_SsiYaw
Chapter learning objectives
and geographical
diversity
Stages of Group Formation
Emphasis
Emphasis Emphasis Emphasis
on task
on on task on rewards
planning, and
interpersonal accomplishment,
authority,
concern and leadership, and punishment
and
awareness performance
influence
Mature Group Characteristics
Purpose and Mission
May be assigned or may emerge from the
group
Group often questions, reexamines, and
modifies mission and purpose
Mission converted into specific agenda,
clear goals, and a set of critical success
factors
Mature Group Characteristics
Data/Info Contributor
Give information
Initiate activities
Test ideas
Seek information
Summarize ideas Coordinate activities
Evaluate effectiveness
Elaborate concepts
Diagnose problems
Team Task Functions
Maintenance Functions - those activities essential to
the effective, satisfying interpersonal relationships
within a team or group
Follow others’ lead
Support others
Harmonize conflict
Set standards
Express member feelings Test group decisions
Gatekeep communication
Test consensus
Reduce tension
Why Teams?
SOURCE: Managing in the New Team Environment, by Hirschhorn, © 1991. Reprinted by permission of Prentice-Hall, Inc.,Upper Saddle River, N. J.
Quality Circles & Teams
Quality Team - a team that is part of an
organization’s structure & is empowered to act on
its decisions regarding product & quality service
Quality Circles (QC) - a small group of employees
who work voluntarily on company time, typically
one hour per week, to address work-related
problems
QC’s deal with substantive issues
◼ Do not require final decision authority
Psychological Intimacy -
emotional & psychological
closeness to other team
or group members
Integrated Intimacy -
closeness achieved
through tasks & activities
Foundations for Empowerment
An attribute of a person or of an
organization’s culture
Encourages
participation
Competence Process
Skills Skills
Self-
management
or
Team skills
Cooperative
and Helping Communication
Behaviors Skills
Self-Managed Teams
Upper Echelons -
A top-level executive team
in an organization
Top management's Organization reflects Management team's
background characteristics top management's leadership, composiiton, &
predict organizational values, competence, dynamics influences the
characteristics ethics, & unique characteristics organization's performance
Executive Tenure &
Organizational Performance
High
relative to the industry average
Organizational performance
Low
1 7 14
CEO tenure (years)Source: D. Hambrick, The Seasons of an Executive’s Tenure, keynote address, the
Sixth Annual Texas Conference on Organizations, Lago Vista, Texas, April, 1991.
Multicultural Teams
Multicultural groups represent
three or more ethnic
backgrounds. Diversity may
increase uncertainty, complexity,
& inherent confusion in group
processes. Culturally diverse
groups may generate more &
better ideas & limit groupthink.
Triangle for Managing
in the New Team Environment
Manager
Team Individuals
L. Hirschhorn, Managing in the New Team Environment, (pages 13/14). Copyright© 1991 Addison-Wesley Publishing Company, Inc. Reprinted by permission of Addison Wesley Longman.
Let’s Check!
____________________ are usually smaller than
groups.
In a team, all team members are committed to a
common ____________________.
Teams hold themselves mutually
____________________ for results.
The second most important task of management teams
is to ____________________ work between
work teams that are ____________________ in some
manner.
Let’s Check!