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Chapter 7— Followership and Leader-Member Exchange
TRUE/FALSE
2. Dyadic refers to the individualized relationship between a leader and each follower in a work unit.
3. Central to LMX theory is the notion of "support for self-worth" that one individual provides for another.
4. The in-group includes followers with few or no social ties to their leader, in a strictly task-centered
relationship characterized by low exchange and top-down influence.
5. The out-group includes followers with strong social ties to their leader in a supportive relationship
characterized by high mutual trust, respect, loyalty, and influence.
6. A Leader offers support, feedback, and consideration to an in-group member, and, in turn, the follower is
often willing to go the extra mile for the leader.
7. Leaders mostly use reward, legitimate, and coercive power to influence out-group members.
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-1
8. The focus of LMX theory is on the quality of the dyadic exchange that develops between leaders and
followers.
9. The underlying assumption of LMX theory is that leaders or superiors have limited amounts of social,
personal, and organizational resources, and as a result tend to distribute them among followers
selectively.
10. The basis of LMX theory is that leaders or superiors interact with all followers equally.
11. Leaders should aspire to build relationships with all group members, not just a few special individuals.
12. One of your teammates questioned whether he was being treated fairly on his performance evaluation.
This is an example of the concept of distributive fairness.
13. The emphasis of team building is on how a leader might forge a partnership with each follower without
alienating anyone.
14. The concept of social exchange is used to describe group members' social relationships within and
outside their groups and how these relationships affect group effectiveness.
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7-2
15. When leaders are trained to develop and nurture high-quality relationships with all of their followers, the
results on follower performance are dramatic.
16. Followers, who feel that they have a positive one-on-one relationship with the leader, tend to display
more organizational citizenship behavior and creativity.
17. It is easier for a follower who has and is perceived as having an individual self-identity to form high
quality LXM relationships.
18. The difference between traditional leadership theories and LM is that LMX focuses primarily on the
leader instead of the followers' roles.
19. The basis for establishing a deeper exchange relationship with in-group members is the leader's control
over outcomes that are desirable to the followers.
20. Researchers have identified two kinds of motives associated with follower feedback-seeking behavior:
performance-driven motive and self-promotion-driven motive.
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-3
22. According to LMX Theory, a leader varies his or her behavior as a result of the quality of interpersonal
relationships with each individual follower.
23. According to LMX Theory, within the same work group, the quality of each dyadic relationship will
likely be the same between followers of the same leader.
24. The quality of each dyadic relationship, according to LMX Theory, can be influenced by the combined
efforts of one, follower behaviors and attributes, two, leader-follower perceptions and self-identities and
three, situational factors.
25. The narrower the leader's span of control and the fewer resources the leader has, the greater is the
disparity in the quality of LMX.
26. The three determining factors of high-quality LMX relationships include follower attributes, leader and
follower perceptions of each other, and situational factors.
27. Because John is trying to project a favorable image in order to improve a long-term relationship with his
leader, he is using ingratiation.
28. Ingratiation, self-aggrandizement, and impression management are tactics that can enhance the visibility
of the follower's strength and performance.
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-4
29. The difference between contingency theories and LMX is that while the former emphasizes how a good
employee facilitates leader job performance, the latter emphasizes how a good leader facilitates
employee job performance.
30. Situational factors refer to random or planned events that provide the opportunity for leaders to evaluate
a follower's work ethic or character.
31. Ingratiation refers to the behavior of followers that results from the leader−follower influence
relationship.
32. During the third stage of developing positive LMX relations, mutual trust, loyalty, and respect begin to
develop between leader and follower.
33. Relationships that do not mature beyond the second stage of developing positive LMX relations may
deteriorate and remain at the level of an out-group.
34. Effective leaders prefer to use position or reward power to effect positive change in followers.
35. During a feedback session, a leader should explain the negative impact of the ineffective behavior and
suggest remedies.
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-5
36. A major advantage of LMX theory is its ease of measurement.
37. A strength of LMX Theory is the inherent bias in favor of in-group members.
38. The LMX-7 scale is the most commonly used instrument for defining and measuring the quality of
relationships.
39. The LMX-7 scale is preferred for defining and measuring the quality of relationships because it
measures both vertical dyad linkages and social exchanges.
40. Effective followers have the courage to initiate change and put themselves at risk or in conflict with
others, even their leaders.
41. The conformist follower is someone who is low on involvement yet is high on critical thinking.
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-6
44. The effective follower must avoid raising issues with the leader regarding the leader's decisions are
misguided and unethical.
45. One of the guidelines to becoming an effective leader is to take action only when being told by the
leader.
46. When challenging a leader's flawed plans and proposals, it is important for the follower to pinpoint
specifics rather than vague generalities.
47. Kelley groups followers into five categories based on two types of behavior, independent critical
thinking, and level of involvement.
48. The three determining factors that have been found to distinguish influential followers from their peers
are: follower's relative power position, locus of control, and education and experience.
49. People with an internal locus of control believe that they are "masters of their own destiny" and can
influence people and events in their workplace.
50. People who believe they are "pawns of fate" have an internal locus of control and believe they have no
influence or control at work.
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7-7
51. Differences in the level of education and experience can impact the relationship among followers, and
between leaders and followers.
52. Today's workers are far more educated, mobile, diverse, and younger than the workforce of 20 years ago.
53. As workers' education and experience increases, leaders have to shift to a more top-down directive style
of leading.
54. Delegating refers to telling employees to perform the tasks that are part of their job design.
55. You can delegate responsibility and accountability, but not authority.
56. One of the benefits of delegating responsibilities is that leaders can focus on doing many tasks well,
instead of a few tasks less effectively.
57. Technical matters and confidential activities are things that should not be delegated.
58. Before setting objectives that define responsibility, level of authority, and deadline, you should explain
the need for delegating and the reasons for selecting the employee.
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7-8
MULTIPLE CHOICE
1. Which of the following is NOT one of the three stages of evolution in the dyadic approach?
a. Vertical dyadic linkage theory
b. leader−member exchange theory (LMX)
c. team member exchange theory
d. All of the above
ANS: A PTS: 1 DIF: Easy OBJ: 7.0
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
2. Which of the following statements best describes the vertical dyadic linkage theory?
a. The focus is on the quality of each dyad.
b. Leaders aspire to build positive relationships with all followers.
c. Linkages among peers are disavowed.
d. Leader−follower interactions create in-groups and out-groups.
ANS: D PTS: 1 DIF: Medium OBJ: 7.1
NAT: AACSB Reflective Thinking | AACSB Group Dynamics TYP: Conceptual
3. In Vertical Dyadic Linkage Theory, leaders mostly use reward, as well as legitimate and coercive power
to influence
a. In-group members.
b. Out-group members.
c. Effective followers.
d. Pragmatic followers.
ANS: B PTS: 1 DIF: Easy OBJ: 7.1
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
4. A manager applied leadership theory to the way that he directed the organization, and found some
improvement in organizational performance. The manager noticed how some individuals seemed to
flourish and perform better than others, and began to evaluate his own relationships with the individuals,
rather than just the way he led the organization "in general." The manager's new concern would be an
example of applied:
a. systems and networks theory.
b. vertical dyad linkage theory.
c. social capital.
d. external locus of control.
ANS: B PTS: 1 DIF: Medium OBJ: 7.1
NAT: AACSB Analytic | AACSB Leadership Principles TYP: Conceptual
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7-9
ANS: D PTS: 1 DIF: Medium OBJ: 7.1
NAT: AACSB Reflective Thinking | AACSB Group Dynamics TYP: Conceptual
6. Leaders mostly use all of the following types of power to influence out-group members EXCEPT:
a. legitimate power.
b. referent power.
c. reward power.
d. coercive power.
ANS: B PTS: 1 DIF: Medium OBJ: 7.1
NAT: AACSB Reflective Thinking | AACSB Group Dynamics TYP: Conceptual
7. When asked about her new boss, an employee says that, "The relationship is simple⎯he tells me what to
do, and I do it. I only get what support is deemed absolutely necessary to a project. If I think that the
support is simply inadequate, I ask for more. However, the last time that I did that, he put someone else
on the job." This employee is probably a(n):
a. out-group member.
b. lower-level employee.
c. pragmatic follower.
d. proactive team member.
ANS: A PTS: 1 DIF: Medium OBJ: 7.1
NAT: AACSB Analytic | AACSB Individual Dynamics TYP: Conceptual
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7-10
11. The concept of ____ is used to describe group members' social relationships within and outside their
groups and how these relationships affect group effectiveness.
a. group interaction
b. social exchange
c. social capital
d. ingratiation
ANS: C PTS: 1 DIF: Medium OBJ: 7.4
NAT: AACSB Reflective Thinking | AACSB Group Dynamics TYP: Conceptual
13. Which of the following statements regarding in-groups and out-groups is NOT true?
a. In-group followers routinely receive higher performance ratings than out-group followers.
b. In-group followers do not require as much attention as out-group followers.
c. In-group followers give more positive ratings when evaluating organizational climate than
out-group followers.
d. Out-group followers routinely show higher levels of turnover than in-group followers.
ANS: B PTS: 1 DIF: Hard OBJ: 7.4
NAT: AACSB Reflective Thinking | AACSB Group Dynamics TYP: Conceptual
14. An organization faced a sudden crisis as it found that a major client was considering dropping the
organization's services. A new employee agreed to work through the weekend in order to provide the
client with improved services as leadership worked to save the relationship. What is a likely result of this
episode?
a. The employee will get a raise.
b. The employee will get more opportunities for responsibility.
c. Leadership will boast about the employee to the client.
d. none of the answers are correct
ANS: B PTS: 1 DIF: Hard OBJ: 7.4
NAT: AACSB Analytic | AACSB Individual Dynamics TYP: Conceptual
15. ____ is a follower's effort to project a favorable image to gain an immediate benefit or improve a
long-term relationship with the leader.
a. Ingratiation
b. Impressions management
c. Self-promotion
d. Politicking
ANS: B PTS: 1 DIF: Easy OBJ: 7.4
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
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7-11
TYP: Conceptual
16. During the second stage of the process for developing positive LMX relations:
a. exchange based on self-interest is transformed into mutual commitment to the mission and
objectives of the work unit.
b. impressions management by the follower plays a critical role in influencing how the leader
perceives him or her.
c. mutual trust, loyalty, and respect begin to develop between leader and follower.
d. the roles between leader and follower have reached maturity.
ANS: C PTS: 1 DIF: Medium OBJ: 7.4
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
17. All of the following are factors that determine LMX quality EXCEPT:
a. follower attributes.
b. situational factors.
c. organizational culture.
d. leader and follower perceptions of each other.
ANS: C PTS: 1 DIF: Medium OBJ: 7.4
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
18. A manager asking a new employee to do something beyond what the formal employment agreement
calls for so the manager can gauge the employee's reaction is an example of:
a. organizational citizenship behavior.
b. a situational factor.
c. self-promotion.
d. vertical dyadic linkage theory.
ANS: B PTS: 1 DIF: Medium OBJ: 7.4
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
19. The most commonly used instrument for defining and measuring the quality of relationships is the:
a. Myers−Briggs scale.
b. personality profile.
c. LMX-7 scale.
d. VDL instrument.
ANS: C PTS: 1 DIF: Easy OBJ: 7.5
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
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7-12
TYP: Conceptual
21. One possible approach to minimizing the bias in LMX relationship is to:
a. use a different instrument to measure the quality of the relationship other than the LMX-7
scale.
b. train and encourage leaders to maintain high-quality LMX relationships with all followers,
not just a few.
c. promote those who consistently score high in their performance evaluations.
d. pay less attention to in-group members and more attention to out-group members.
ANS: B PTS: 1 DIF: Medium OBJ: 7.6
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
22. According to Kelley's model of follower types, Belinda is a conformist follower, someone who carries
out orders without considering the consequences of those orders and does anything to avoid conflict.
According to Kelley's follower types, she is ____ and ____.
a. High on level of involvement and low on critical thinking.
b. Low on level of involvement and lower on critical thinking.
c. High on level of involvement and high on critical thinking
d. High on locus of control and high on position power
ANS: A PTS: 1 DIF: Hard OBJ: 7.7
NAT: AACSB Analytic | AACSB Individual Dynamics TYP: Conceptual
23. As Jim's leader, you have noticed that he is low on involvement and high on critical thinking, and you
have concluded that Jim is a(n) ____ follower.
a. alienated
b. conformist
c. passive
d. pragmatic
ANS: A PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
24. The ____ follower is someone who is high on involvement but low on critical thinking.
a. alienated
b. conformist
c. passive
d. pragmatic
ANS: B PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
25. Because your leader is an authoritarian leader, you know that he prefers ____ followers.
a. passive
b. pragmatic
c. alienated
d. conformist
ANS: D PTS: 1 DIF: Medium OBJ: 7.7
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7-13
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
26. Because one of your employees, Angela, functions well in self-managed teams, likes to initiate change,
and is willing to put herself at risk for the best interest of the organization, she is a(n) ____ follower.
a. passive
b. pragmatic
c. alienated
d. conformist
e. effective
ANS: E PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
27. The ____ follower is someone who is neither high on critical thinking nor involvement.
a. alienated
b. conformist
c. passive
d. pragmatic
ANS: C PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
28. The ____ follower is someone who is high on critical thinking and involvement.
a. alienated
b. conformist
c. effective
d. pragmatic
ANS: C PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
29. The type of follower who reveals the greatest range of behaviors is the:
a. isolate.
b. effective follower.
c. pragmatic follower.
d. conformist follower.
ANS: C PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
30. Which of the following is NOT one of the guidelines to becoming an effective follower?
a. offer support to leader
b. play counseling and coaching roles to leader when appropriate
c. show appreciation
d. avoid negative feedback
ANS: D PTS: 1 DIF: Medium OBJ: 7.7
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
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7-14
TYP: Conceptual
31. When challenging a leader's flawed plans and proposals, it is important for the follower to:
a. pinpoint specifics.
b. personalize the critique.
c. provide both positive and negative feedback.
d. ask for suggestions.
ANS: A PTS: 1 DIF: Easy OBJ: 7.7
NAT: AACSB Communication | AACSB Leadership Principles
TYP: Conceptual
35. People with a(n) ____ locus of control believe that they are "masters of their own destiny" and can
influence people and events in their workplace.
a. internal
b. external
c. neutral
d. optimal
ANS: A PTS: 1 DIF: Medium OBJ: 7.8
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-15
36. Managers do not delegate because they:
a. Fear that employees will fail to accomplish tasks.
b. Don't know what to delegate.
c. Don't know how to delegate.
d. All of the above.
ANS: D PTS: 1 DIF: Medium OBJ: 7.8
NAT: AACSB Reflective Thinking | AACSB Individual Dynamics
TYP: Conceptual
37. Which of the following has resulted from the higher educational level of the work environment?
a. an increasing proportion of workers in out-groups
b. a preference for a more decentralized, participative style of management
c. more employees with an external locus of control
d. a decreasing need for delegation
ANS: B PTS: 1 DIF: Hard OBJ: 7.8
NAT: AACSB Reflective Thinking | AACSB Environmental Influence
TYP: Conceptual
38. ____ is the process of assigning responsibility and authority for accomplishing objectives.
a. Mentoring
b. Coaching
c. Delegation
d. Instruction
ANS: C PTS: 1 DIF: Easy OBJ: 7.8
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
39. Leaders who have difficulty meeting deadlines and who take work home from the job are showing signs
of:
a. having optimal stress levels.
b. participative management.
c. delegating too little.
d. directive leadership.
ANS: C PTS: 1 DIF: Medium OBJ: 7.8
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
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from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-16
41. Which of the following should NOT be delegated?
a. Technical matters
b. Routine tasks
c. Employees' problems for training purposes
d. Performance appraisals
e. A, b and c
ANS: D PTS: 1 DIF: Medium OBJ: 7.9
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
43. Possibilities of what not to delegate include all of the following EXCEPT:
a. performance appraisals.
b. counseling.
c. resolving conflicts.
d. scheduling.
ANS: D PTS: 1 DIF: Medium OBJ: 7.9
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
45. Which of the following is NOT one of the steps of the delegation model?
a. develop a plan
b. explain the need for delegating and the reasons for selecting the employee
c. seek feedback from employees
d. establish control checkpoints and hold employees accountable
ANS: C PTS: 1 DIF: Medium OBJ: 7.10
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TYP: Conceptual
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-17
46. Effective leader−follower feedback for poor performance will have the effect of:
a. getting the follower to better understand LMX and how it can boost performance.
b. making the leader and follower have greater mutual affection for one another than they did
before.
c. pinpointing the undesired behavior while sustaining the follower's self-confidence.
d. all of the answers are correct
ANS: C PTS: 1 DIF: Hard OBJ: 7.10
NAT: AACSB Communication | AACSB Leadership Principles
TYP: Conceptual
47. As a guideline for effective leader feedback, during the post-feedback session the leader should do all of
the following EXCEPT:
a. conduct a performance evaluation on the employee.
b. show desire to be of help to the follower.
c. build the follower's self-confidence.
d. follow up to ensure implementation of the action steps.
ANS: A PTS: 1 DIF: Medium OBJ: 7.10
NAT: AACSB Communication | AACSB Leadership Principles
TYP: Conceptual
SHORT ANSWER
ANS:
The first conception of dyadic theory was the awareness of a relationship between a leader and a
follower, rather than between a leader and a group of followers. The second stage of dyadic theory
describes specific attributes of exchange between a leader and a follower that lead to high- or
low-quality relationships. The third and fourth stages of dyadic theory emphasize team building and
systems and networks. Organizations strive for team building among all employees (managers and
nonmanagers) and to create valuable systems and networks across traditional boundaries of the
organization. Leaders and followers begin to see themselves as part of a larger network rather than as
isolated units.
2. Define the two kinds of relationships that can occur among leaders and followers under the vertical
dyadic linkage model.
ANS:
The two types of relationships that can occur among leaders and followers under the VDL model are
in-group and out-group members. In-groups include followers with strong social ties to their leader in a
people-oriented relationship, characterized by high mutual trust, respect, loyalty, and influence.
Out-groups include followers with little or no social ties to their leader in a strictly task-oriented
relationship, characterized by low exchange, lack of trust and loyalty, and top-down influence.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-18
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TOP: LEARNING OUTCOMES TYP: Conceptual
ANS:
The emphasis of the team-building view is the notion that effective leaders should aspire to establish
relationships with all followers, not just with a few special individuals. It is about forging a partnership
with each group member without alienating anyone.
4. Discuss the focus of the systems and networks approach from a Leader−Follower perspective.
ANS:
The systems and networks version of the dyadic approach examines how a dyadic relationship can be
created across traditional boundaries to include everyone in the organization. It emphasizes creating
relationships that cut across functional, divisional, and even organizational boundaries, rather than
including leaders and followers in only a limited section of the organization.
ANS:
High-quality LMX relationships may be influenced by the following three antecedent factors: (1)
Follower attributes⎯Attributes such as commitment, trust, respect, and loyalty will influence leaders to
show support, delegate more, allow followers more discretion in conducting their work, and engage in
open communication with followers. (2) Leader's perceptions and behavior⎯The leader's first
impressions of a group member's competency plays an important role in defining the quality of the
relationship. (3) Situational factors⎯Factors such as tryouts or tests of a new employee may be key
determinants of a follower's in-group or out-group status.
ANS:
A major limitation is measurement difficulty. LMX theory deals with attitudes and perceptions of
individuals; two issues that are often difficult to quantify and measure. For this reason, recent research
efforts on LMX have focused on instrumentation of the theory. The way in which the attributes of
high-quality LMX relationships have been defined and measured have varied somewhat from study to
study.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-19
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TOP: LEARNING OUTCOMES TYP: Conceptual
ANS:
The Pygmalion effect occurs when selected followers demonstrate loyalty, commitment, and trust, as a
result winning the favor of leaders who subsequently give those followers higher performance ratings.
These ratings, which may or may not be tied to actual performance, then influence the follower's
reputation, and often become a matter of record. The ratings may ultimately be used⎯formally or
informally⎯in future selection, development, and promotion decisions. Consequently, followers with a
history of high performance ratings (positive Pygmalion effect) are often promoted to higher-level
positions, and those with a history of low performance ratings (negative Pygmalion effect) may never be
promoted, or even worse, may be demoted.
ANS:
In LMX relationships, leaders develop strong social ties with in-group members. Whether intentionally
or unintentionally, this positive relationship has been known to correlate with higher performance
ratings for in-group members compared to out-group members. HR decisions regarding promotions,
demotions, reassignments, layoffs, and salary increases are often based on information accumulated in
employee files. An employee's performance evaluation from his or her manager may influence the
decision on who gets promoted, demoted, or worse, laid off. If the evaluation was based on a manager
liking or not liking a follower in the first place, rather than on actual job performance, then it may seem
unfair to use it as the basis for any action; and yet it happens everyday.
ANS:
The three follower influencing characteristics are: (1) Relative power position⎯Leaders need to realize
that followers also have the power to influence them. (2) Locus of control⎯Followers can have an
internal or external locus of control, based on their belief about who is the master of their destiny. Thus,
leader−member exchanges should be different based on locus of control. (3) Education and
experience⎯Leaders need to realize that followers may have different levels of education and
experience, and that they need to supervise them differently.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-20
ANS:
A leader should delegate paperwork, routine tasks, technical matters, tasks with developmental
potential, and employee problems.
ANS:
The in-group includes followers with strong social ties to their leader in a supportive relationship
characterized by high mutual trust, respect, loyalty, and influence. Members of the in-group are invited
to participate in important decision making, are given added responsibility, have greater access to the
leader, and experience greater support and positive influence from the leader.
The out-group includes followers with few or no social ties to their leader, in a strictly task-centered
relationship characterized by low exchange and top-down influence. Members of the out-group are
managed according to the requirements of the employment contract. They receive little inspiration,
encouragement, or recognition.
ANS:
The quality of the LMX exchange relationship is said to influence such factors as communication
frequency, turnover, job satisfaction, performance, job climate, and commitment. High-quality LMX
relationships are characterized by higher levels of leader support and guidance, higher levels of follower
satisfaction and performance, wide latitude of discretion for followers, and lower levels of follower
turnover. Compared to employees in low-quality LMXs, high-quality LMX employees exhibit greater
organizational citizenship behavior, receive higher performance ratings, and give more positive ratings
in evaluating organizational climate.
13. How does a leader's first impression and perception of a follower influence the quality of their
relationship?
ANS:
The leader's first impressions of the follower can influence the leader's behavior toward the follower. A
positive relationship is more likely when the follower is perceived to be competent and dependable, and
when the follower's values and attitudes are similar to those of the leader. A favorable exchange
relationship between the leader and the follower is said to correlate with more supportive behavior by the
leader toward the follower, less close monitoring, more mentoring, and more involvement and
delegation.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-21
PTS: 1 DIF: Medium OBJ: Review Questions 7.3
NAT: AACSB Reflective Thinking | AACSB Leadership Principles
TOP: REVIEW QUESTIONS TYP: Conceptual
14. What are the three stages of the life-cycle model of LMX theory?
ANS:
In the first stage, the leader and follower conduct themselves as strangers, testing each other to identify
what kinds of behavior are acceptable.
In the second stage, the leader and member become acquainted. They engage in further refining the roles
they will play together. During this stage, the perceived fairness of leaders is crucial. When the leader is
perceived as fair and benevolent in his or her intentions, followers will infer from this that the leader is
committed to them, and high-quality exchanges result. Relationships that do not mature beyond the first
stage may deteriorate and remain at the level of an out-group.
Some exchange relationships advance to a third stage as the roles reach maturity. Here, exchange based
on self-interest is transformed into mutual commitment to the mission and objectives of the work unit.
15. How can a follower's perception or attribution of a leader influence their relationship?
ANS:
How followers perceive a leader plays a critical role in their ability to help the leader grow and succeed.
Followers assess whether the leader's primary motivation is more for his or her personal benefits or
career advancement than their own welfare and the organization's well-being. Credibility is increased
and follower commitment is enhanced when the leader makes self-sacrifices to gain support for his or
her ideas, rather than imposing on followers.
16. What is the presence of bias in the LMX relationship? What is its potential impact on out-group and
in-group members of the organization?
ANS:
When selected group members demonstrate loyalty, commitment, dedication, and trust, they win the
liking of leaders as a result, who subsequently give them higher performance ratings. These ratings,
which may or may not be tied to actual performance, then influence the member's reputation and often
become a matter of record. The ratings may be used⎯formally or informally⎯in future selection,
development, and promotion decisions to the exclusion of other group members who (regardless of their
work performance) are not similar to, familiar to, and well liked by their leader. Thus, the development
of high-quality LMX relations could result in negative consequences and discrimination against
out-group members who may pay a price for not maintaining the same social equity with their leaders as
in-group members.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-22
NAT: AACSB Reflective Thinking | AACSB Group Dynamics TOP: REVIEW QUESTIONS
TYP: Conceptual
17. How does education and experience, described as follower influencing characteristics, affect effective
followership?
ANS:
Followers in new job positions with little or no experience tend to need more guidance, support, and
feedback, whereas followers in long-term employment positions with experience often need only
minimal guidance and periodic feedback in order to achieve high levels of performance. To improve
their performance, inexperienced employees often seek the assistance of experienced employees.
Followers with valuable skills and experience may be able to use their expert power to influence other
followers and even the leader.
ANS:
When managers delegate, they have more time to perform high-priority tasks. Delegation gets tasks
accomplished and increases productivity. It enables leaders to mobilize resources and secure better
results than they could have gotten alone. Delegation trains employees and improves their self-esteem,
as well as eases the stress and burden on managers. By delegating responsibilities, leaders can focus on
doing a few tasks well instead of many tasks less effectively. Consequently, they improve their
management and leadership potential while training others to succeed them. It is a means of developing
followers by enriching their jobs. From the organization's perspective, delegating can result in increased
performance and work outcomes. It can also lead to more communication between leaders and
followers.
19. What are some of the things that a leader should not delegate?
ANS:
Leaders should not delegate personnel matters, confidential activities, crises, and activities delegated to
the leader personally.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-23
20. List the four stages of development of the dyadic approach.
ANS:
The first conception of dyadic theory was the awareness of a relationship between a leader and a
follower, rather than between a leader and a group of followers. The second stage of dyadic theory
describes specific attributes of exchange between a leader and a follower that lead to high- or
low-quality relationships. The third and fourth stages of dyadic theory emphasize team building and
systems and networks. Organizations strive for team building among all employees (managers and
nonmanagers) and to create valuable systems and networks across traditional boundaries of the
organization. Leaders and followers begin to see themselves as part of a larger network rather than as
isolated units.
21. Define the two kinds of relationships that can occur among leaders and followers under the vertical
linkage model.
ANS:
The two types of relationships that can occur among leaders and followers under the VDL model are
in-group and out-group members. In-groups include followers with strong social ties to their leader in a
people-oriented relationship, characterized by high mutual trust, respect, loyalty, and influence.
Out-groups include followers with little or no social ties to their leader in a strictly task-oriented
relationship, characterized by low exchange, lack of trust and loyalty, and top-down influence.
ANS:
The in-group includes followers with strong social ties to their leader in a supportive relationship
characterized by high mutual trust, respect, loyalty, and influence. Members of the in-group are invited
to participate in important decision making, are given added responsibility, have greater access to the
leader, and experience greater support and positive influence from the leader.
The out-group includes followers with few or no social ties to their leader, in a strictly task-centered
relationship characterized by low exchange and top-down influence. Members of the out-group are
managed according to the requirements of the employment contract. They receive little inspiration,
encouragement, or recognition.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-24
23. Describe the main focus of team building from a Leader−Follower perspective.
ANS:
The emphasis of the team-building view is the notion that effective leaders should aspire to establish
relationships with all followers, not just with a few special individuals. It is about forging a partnership
with each group member without alienating anyone.
24. Discuss the focus of the systems and networks approach from a Leader−Follower perspective.
ANS:
The systems and networks version of the dyadic approach examines how a dyadic relationship can be
created across traditional boundaries to include everyone in the organization. It emphasizes creating
relationships that cut across functional, divisional, and even organizational boundaries, rather than
including leaders and followers in only a limited section of the organization.
ANS:
The quality of the LMX exchange relationship is said to influence such factors as communication
frequency, turnover, job satisfaction, performance, job climate, and commitment. High-quality LMX
relationships are characterized by higher levels of leader support and guidance, higher levels of follower
satisfaction and performance, wide latitude of discretion for followers, and lower levels of follower
turnover. Compared to employees in low-quality LMXs, high-quality LMX employees exhibit greater
organizational citizenship behavior, receive higher performance ratings, and give more positive ratings
in evaluating organizational climate.
26. What are the three stages of the life-cycle model of LMX theory?
ANS:
In the first stage, the leader and follower conduct themselves as strangers, testing each other to identify
what kinds of behavior are acceptable.
In the second stage, the leader and member become acquainted. They engage in further refining the roles
they will play together. During this stage, the perceived fairness of leaders is crucial. When the leader is
perceived as fair and benevolent in his or her intentions, followers will infer from this that the leader is
committed to them, and high-quality exchanges result. Relationships that do not mature beyond the first
stage may deteriorate and remain at the level of an out-group.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-25
Some exchange relationships advance to a third stage as the roles reach maturity. Here, exchange based
on self-interest is transformed into mutual commitment to the mission and objectives of the work unit.
ANS:
High-quality LMX relationships may be influenced by the following three antecedent factors: (1)
Follower attributes⎯Attributes such as commitment, trust, respect, and loyalty will influence leaders to
show support, delegate more, allow followers more discretion in conducting their work, and engage in
open communication with followers. (2) Leader's perceptions and behavior⎯The leader's first
impressions of a group member's competency plays an important role in defining the quality of the
relationships. (3) Situational factors⎯Factors such as tryouts or tests of a new employee may be key
determinants of a follower's in-group or out-group status.
28. How does a leader's first impression and perception of a follower influence the quality of their
relationship?
ANS:
The leader's first impressions of the follower can influence the leader's behavior toward the follower. A
positive relationship is more likely when the follower is perceived to be competent and dependable, and
when the follower's values and attitudes are similar to those of the leader. A favorable exchange
relationship between the leader and the follower is said to correlate with more supportive behavior by the
leader toward the follower, less close monitoring, more mentoring, and more involvement and
delegation.
29. How can a follower's perception or attribution of a leader influence their relationship?
ANS:
How followers perceive a leader plays a critical role in their ability to help the leader grow and succeed.
Followers assess whether the leader's primary motivation is more for his or her personal benefits or
career advancement than their own welfare and the organization's well-being. Credibility is increased
and follower commitment is enhanced when the leader makes self-sacrifices to gain support for his or
her ideas, rather than imposing on followers.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-26
30. State what the LMX-7 scale is and its use.
ANS:
The LMX-7 scale is the most commonly used instrument for defining and measuring the quality of
leader−follower relationships.
ANS:
The Pygmalion effect occurs when selected followers demonstrate loyalty, commitment, and trust, as a
result winning the favor of leaders who subsequently give those followers higher performance ratings.
These ratings, which may or may not be tied to actual performance, then influence the follower's
reputation, and often become a matter of record. The ratings may ultimately be used⎯formally or
informally⎯in future selection, development, and promotion decisions. Consequently, followers with a
history of high performance ratings (positive Pygmalion effect) are often promoted to higher-level
positions, and those with a history of low performance ratings (negative Pygmalion effect) may never be
promoted, or even worse, may be demoted.
32. What is the presence of bias in the LMX relationship? What is its potential impact on out-group and
in-group members of the organization?
ANS:
When selected group members demonstrate loyalty, commitment, dedication, and trust, they win the
liking of leaders as a result, who subsequently give them higher performance ratings. These ratings,
which may or may not be tied to actual performance, then influence the member's reputation and often
become a matter of record. The ratings may be used⎯formally or informally⎯in future selection,
development, and promotion decisions to the exclusion of other group members who (regardless of their
work performance) are not similar to, familiar to, and well liked by their leader. Thus, the development
of high-quality LMX relations could result in negative consequences and discrimination against
out-group members who may pay a price for not maintaining the same social equity with their leaders as
in-group members.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-27
33. Discuss the three follower influencing characteristics.
ANS:
The three follower influencing characteristics are: (1) Relative power position⎯Leaders need to realize
that followers also have the power to influence them. (2) Locus of control⎯Followers can have an
internal or external locus of control, based on their belief about who is the master of their destiny. Thus,
leader−member exchanges should be different based on locus of control. (3) Education and
experience⎯Leaders need to realize that followers may have different levels of education and
experience, and that they need to supervise them differently.
34. How does education and experience, described as follower influencing characteristics, affect effective
followership?
ANS:
Followers in new job positions with little or no experience tend to need more guidance, support, and
feedback, whereas followers in long-term employment positions with experience often need only
minimal guidance and periodic feedback in order to achieve high levels of performance. To improve
their performance, inexperienced employees often seek the assistance of experienced employees.
Followers with valuable skills and experience may be able to use their expert power to influence other
followers and even the leader.
ANS:
When managers delegate, they have more time to perform high-priority tasks. Delegation gets tasks
accomplished and increases productivity. It enables leaders to mobilize resources and secure better
results than they could have gotten alone. Delegation trains employees and improves their self-esteem,
as well as eases the stress and burden on managers. By delegating responsibilities, leaders can focus on
doing a few tasks well instead of many tasks less effectively. Consequently, they improve their
management and leadership potential while training others to succeed them. It is a means of developing
followers by enriching their jobs. From the organization's perspective, delegating can result in increased
performance and work outcomes. It can also lead to more communication between leaders and
followers.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-28
36. List five things a leader should delegate.
ANS:
A leader should delegate paperwork, routine tasks, technical matters, tasks with developmental
potential, and employee problems.
37. What are some of the things that a leader should not delegate?
ANS:
Leaders should not delegate personnel matters, confidential activities, crises, and activities delegated to
the leader personally.
ANS:
The delegation model steps are (1) explain the need for delegating and the reasons for selecting the
employee; (2) set objectives that define responsibility, level of authority, and deadline; (3) develop a
plan; (4) establish control checkpoints and hold employees accountable.
39. An employee who feels that she and the manager of her unit are similar in a lot of ways is most likely in
which of the following?
a. in-group
b. out-group
ANS:
A
40. Paul is confident and comforted by the thought that he has a manager he can count on to tell him the truth
of happenings in the department even if it means hurting his feelings. Paul is part of which of the
following?
a. in-group
b. out-group
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-29
ANS:
A
41. In times of crisis (personal or work-related), your manager in dealing with you has kept his actions to
only what is required of him without going out of his way to be friendly or supportive. In terms of the
kind of relationship you have with your manager, you are in which of the following?
a. in-group
b. out-group
ANS:
B
42. You seldom have any direct contact or interaction with your manager unless something is wrong with
how you have done your job. In terms of the kind of relationship you have with your manager, you are in
which of the following?
a. in-group
b. out-group
ANS:
B
43. An organization that is intent on creating positive dyadic relationships across traditional boundaries to
include more participants is at the __________ stage of development of the dyadic approach.
a. vertical dyadic linkage theory
b. leader−member exchange theory
c. team-building
d. system and networks
ANS:
D
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-30
44. Your organization is dominated by hierarchical relationships in which leader−follower dyads are
developed and carefully nurtured. Your organization is at the __________ stage of development of the
dyadic approach.
a. vertical dyadic linkage theory
b. leader−member exchange theory
c. team-building
d. system and networks
ANS:
B
45. The CEO of your company has launched a new campaign to encourage each manager to aspire to have
positive relationships with all followers, not just a few special individuals. This CEO wants to position
his company at the __________ stage of development of the dyadic approach.
a. vertical dyadic linkage theory
b. leader−member exchange theory
c. team-building
d. system and networks
ANS:
C
46. An organization in which leader−follower interactions lead to the creation of in-groups and out-groups is
at the __________ stage of development of the dyadic approach.
a. vertical dyadic linkage theory
b. leader−member exchange theory
c. team-building
d. system and networks
ANS:
A
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-31
47. You are part of a new project that just started in your department. You are lost and confused as to what
you are suppose to be doing, so you went to talk to your manager on what to do. Which of the following
guidelines for effective followership is implied in this example?
a. offer support to leader
b. take initiative
c. play counseling and coaching roles to leader when appropriate
d. raise issues and/or concerns when necessary
e. seek and encourage honest feedback from the leader
f. clarify your role and expectations
g. show appreciation
h. keep the leader informed
i. resist inappropriate influence of leader
ANS:
F
48. A new manager has been appointed to lead your division and you, as the senior employee, have been
filling her in on how things are done in your department. Which of the following guidelines for effective
followership are you employing in assisting your new leader?
a. offer support to leader
b. take initiative
c. play counseling and coaching roles to leader when appropriate
d. raise issues and/or concerns when necessary
e. seek and encourage honest feedback from the leader
f. clarify your role and expectations
g. show appreciation
h. keep the leader informed
i. resist inappropriate influence of leader
ANS:
C
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-32
49. Employees in your department have not been following safety rules as they should. The manager has not
done anything about it, so you have decided to talk to him about it. Which of the following guidelines for
effective followership are you using?
a. offer support to leader
b. take initiative
c. play counseling and coaching roles to leader when appropriate
d. raise issues and/or concerns when necessary
e. seek and encourage honest feedback from the leader
f. clarify your role and expectations
g. show appreciation
h. keep the leader informed
i. resist inappropriate influence of leader
ANS:
D
50. Your manager gave you a new assignment that you dearly wanted and you thanked him immensely for
his kindness and confidence in you. Your reaction represents which of the following recommended
guidelines for effective followership?
a. offer support to leader
b. take initiative
c. play counseling and coaching roles to leader when appropriate
d. raise issues and/or concerns when necessary
e. seek and encourage honest feedback from the leader
f. clarify your role and expectations
g. show appreciation
h. keep the leader informed
i. resist inappropriate influence of leader
ANS:
G
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-33
51. Your manager hinted about having a sexual relationship with you; however, you reminded her that you
were happily married. Clearly and calmly, you inform her that you were not interested and asked her not
to bring up the topic again. You employed which of the following guidelines for effective followership
in this situation?
a. offer support to leader
b. take initiative
c. play counseling and coaching roles to leader when appropriate
d. raise issues and/or concerns when necessary
e. seek and encourage honest feedback from the leader
f. clarify your role and expectations
g. show appreciation
h. keep the leader informed
i. resist inappropriate influence of leader
ANS:
I
52. You are one of those followers who seem to have a lot of influence with your peers. When it comes to
selling your points to peers, you can easily get them to see things your way rather than the manager's way
due to your seniority and popularity in the division. Which of the following follower influencing
characteristics are you using?
a. relative power position
b. locus of control
c. education and experience
ANS:
A
53. You have been with your company and department so long that every aspect of the operations and
equipment is well known to you. A new machine has just been brought into your department and you are
the only one who has quickly mastered its application, and everyone is dependent on you for its use.
Which of the following follower influencing characteristics are you exercising?
a. relative power position
b. locus of control
c. education and experience
ANS:
C
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-34
54. A coworker makes the comment, "It's not what you know, but who you know that counts around here."
This coworker is referring to which of the following follower influencing characteristics?
a. relative power position
b. locus of control
c. education and experience
ANS:
B
55. Recall a work unit or organization you worked at that had both in-groups and out-groups. Describe some
of the ways in which the manager's behavior and actions toward in-group and out-group members
varied.
ANS:
Students' answers will vary.
56. Recall an occasion when you had the opportunity to make a positive first impression on your manager.
Describe what tactics you employed and their effects on your manager.
ANS:
Students' answers will vary.
57. Recall two leaders you have worked with over a period of time. Identify specific attributes that would
describe the true nature of your relationship with these leaders. Identify one leader with whom you feel
you had a high-quality relationship, and one with whom you had a low-quality relationship. What
attributes describe the high-quality and the low-quality relationships with these leaders?
ANS:
Students' answers will vary.
58. Recall a work situation in which you were required to do something that was beyond your employment
contract. How did you respond to your manager's request, and what consequences did it have on your
relationship with him or her?
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-35
ANS:
Students' answers will vary.
59. Recall the last time you were evaluated on the job by your manager. Describe how you felt at the end of
the session. What factors accounted for your feelings? See if some of the factors discussed in this section
apply in your particular situation.
ANS:
Students' answers will vary.
60. Identify a particular leader−follower working relationship that you have had with a manager. To what
extent did the Pygmalion effect play a role in the quality of this relationship? How did it affect your
career development within the organization?
ANS:
Students' answers will vary.
61. Give examples of how you, or someone you worked with, implemented three of the nine guidelines to
effective followership.
ANS:
Students' answers will vary.
62. Recall a work-related incident when you felt more qualified to do the job than your boss because of your
education and experience. Describe how this characteristic enabled you to influence your boss.
ANS:
Students' answers will vary.
© 2013 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different
from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.
7-36
63. Describe an obstacle to delegation, or sign of delegating too little, that you have observed on the job.
ANS:
Students' answers will vary.
64. Select a manager you work or have worked for, and analyze how well he or she implements the four
steps of delegation. Which steps does the manager typically follow and not follow?
ANS:
Students' answers will vary.
65. In your opinion, can a leader maintain a personal friendship with some members of his or her work group
or team without creating the perception of in-groups (those in his or her social circle) and out-groups
(those outside his or her social circle)?
ANS:
Students' answers will vary.
66. What should a leader do to dispel any notion or misperception that there are in-groups and out-groups in
his or her work unit?
ANS:
Students' answers will vary.
67. High-quality LMX relationships create a circle of reciprocity where followers feel like they should go
the extra mile for a leader who supports them and the leader feels like he or she should offer the
followers more support and benefits to keep their loyalty. Do you believe this is the case in the real world
or is it something different?
ANS:
Students' answers will vary.
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68. Movies dealing with the prison or college environment often depict one or two prisoners or students who
seem to have more influence over other prisoners or students than even the guards or administrators. Can
you think of one case and explain why the individual was influential over other prisoners or students?
ANS:
Students' answers will vary.
69. What do you say to those who argue that tactics used by followers to get noticed by their leader (such as
impressions management, ingratiation, and self-promotion) are shameful and self-serving and should be
avoided?
ANS:
Students' answers will vary.
70. Can someone have a successful career by aspiring to be an effective follower? Explain.
ANS:
Yes. Most scholars and practitioners agree that high-performing organizations have not only good
leaders but good followers, as well. Competent, confident, and motivated followers are key to the
successful performance of any leader's work group or team. By establishing a high-quality LMX
relationship, followers can have a very rewarding and successful career.
ANS:
Students' answers will vary.
72. Write your plan for improving your LMX relationship and followership.
ANS:
Students' answers will vary.
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TOP: SKILL-DEVELOPMENT EXERCISES TYP: Skills
List the first step in the delegation model, then write what you would say to your grad assistant. Write the
second through fourth steps, followed by what you would say to the grad assistant for each step.
73. The Delegation Model. You are a college professor and advisor of students. You have received the
grade reports for your advisees. You have a file folder for each advisee, which contains a form to record
grades on. You are going to delegate the task of recording grades to your graduate assistant. It should not
take more than a couple of hours to do the task. You will teach your grad assistant how to record and file
the grades during your delegation of the task. For this step of the delegation process, just state that you
will teach the grad assistant how to do the task.
ANS:
Step 1. Explain the need for delegating and the reasons for selecting the employee.
As my grad assistant, part of your job is to record grades for me.
Step 2. Set objectives that define responsibility, level of authority, and deadline.
The objective is to record all advisee student grades and file them before you leave today. You have the
authority to report. Just let me know that they are done.
74. The Delegation Model. You are a production manager in a large company. You have received a request
for information on your department by the new human resources manager. You are going to delegate the
task of writing the answers to the questions to provide the information that the human resources manager
wants to your secretary, Chris. Chris has worked for you for several years and should be able to word
process the information without any help from you. It shouldn't take more than a couple of hours to
record the information.
ANS:
Step 1. Explain the need for delegating and the reasons for selecting the employee.
Hi, Chris. I got this request for information from the new human resources manager. Please word
process the answers to the questions to save me the time of doing it.
Step 2. Set objectives that define responsibility, level of authority, and deadline.
The objective is to word process the answers within one week. You have the authority to report. Type the
answers and give the report to me to check over and sign.
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Step 4. Establish control checkpoints and hold employees accountable.
When it's ready, give it to me to check and sign. Then you'll put it through interoffice mail.
75. The Delegation Model. You are a marketing manager in a medium-sized company. Your computer is
getting outdated, so you have decided to get a new one. You're not sure what make, model, or features to
select. You are busy and don't want to spend a lot of time making the selection. You have decided to let
your trustworthy secretary, Chris, check out available models and to tell you about the best three, and to
suggest one model for you. You'd like the new computer in one week.
ANS:
Step 1. Explain the need for delegating and the reasons for selecting the employee.
Hi, Chris. I need a new computer. I'm not sure what make, model, or features to get. I know you're more
knowledgeable than I about computers so I'd like you to help me make the selection.
Step 2. Set objectives that define responsibility, level of authority, and deadline.
The objective is to check various computer models and to present the best three to me within one week.
You have the authority to recommend. I'd like you to suggest one of the top three for me to select.
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B R I TA N N I Æ R O M A N Æ
R I C A R D I M O N A C H I.
A D L E C T O R E M.
N O T Æ IN C A P. I.
N O T Æ IN C A P. II.