Hikvision: New Case Created [2271845]

1 mensaje

Support HQ <support@hikvision.com> vie, 2 de feb de 2024 a la hora 11:

Responder a: Support HQ <support@hikvision.com>
Para: godgood2011 <godgood2011@gmail.com>

Dear customer ，
This is an automatic reply from Hikvision, confirming that your request has been received.
Before providing any information set below, please read our privacy policy carefully.
1, If you want to submit reset password request, it is highly recommended to scan QR code to download Hik-Partner Pro App and follow the link https://youtu.be/2RfvQfjwYlg
submit request.

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2, If you could not make the phone which installed Hik-Partner Pro App and Hikvision device on the same LAN, for password resetting, click here to do self-password reset
the video 4 ways to set you free from password resetting
If your device does not support self-password reset, it is highly recommended to click here to get instruction via computer and replied us with the xml file and the label
picture. Do not reboot your device or re-export xml file again before receiving our reply.
3, For Hik-Connect unbinding, we strongly recommend you to click here Note: Available functions may vary depending on the country or region.
4, For Device firmware update search, we sincerely invite you to click the follow link How to use Firmware Update Search on Hik-Partner Pro Note: Available functions
may vary depending on the country or region.
5, For trouble shooting, we sincerely invite you to click here to get answers from online chat or please reply with the below information:
Customer Information
*Contact Number:
*Region:
*Type: (End user, Installer, Distributor, etc.)
*Purchasing channel(from what company)
Device Information

*specific issue description

*Screenshot of error code or abnormal interface

*Device model(example: DS-2DF7286-A)

*Device firmware version(example: V5.2.4 build 141009)

*Device serial number(example: DS-72xxABCD-XY/

SN123456789ABCD123456789ABCD)
*Number of issued devices
*Network topology
if you want turn to the local support team of your region for help ，please kindly click here to get more information.
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