DIGITAL BANKING

PRODUCTS
Siba Prasad Singh
Faculty/Sr. Manager
Spbtc,Mumbai
 BENEFITS TO BANK

 Attracting New Customer

 Retention of existing customer
 Faster & Efficient customer service
 Digitalization & automation in back office processing
 Reducing Operating cost
 Increase Non Interest Income
 Compliance to Regulatory Authority, EASE
 PAYMENT SYSTEM OPERATED IN INDIA
RBI NPCI CCIL

NEFT

MONEY
NFS APBS BHARAT QR
RTGS MARKET

BHIM
IMPS *99# G-SEC
AADHAAR

BHARAT BILL FOREIGN

AEPS UPI
PAY EXCHANGE

RUPAY
CTS NETC DERIVATIVE
CREDIT CARD

RUPAY DEBIT
BHIM e-RUPI
CARD
 PAYMENT SYSTEM ACT
•No person other than the Reserve Bank of India (RBI)
can commence or operate a payment system in India
R unless authorised by RBI

•The payment & settlement act 2007(PSS Act) regulates

B payment and settlements in India

•The board for regulation and supervision of payment &

settlement system(BPSS),a sub committee of the
I Central board of RBI is the highest policy making body
on payment system in the country
•The BPSS is empowered for authorising, prescribing
policies and setting standards for regulating and
supervising all the payment and settlement systems in
the country
INTRABANK/INTER BRANCH FUND TRANSFER

BY CASH

BY TRANSFER
(BY CHEQUE/WITHDRAWL SLIP)

BY DEMAND DRAFT

BY DIGITAL CHANNEL (M.B,INB,UPI)

INTERBANK FUND TRANSFER

NEFT

RTGS

IMPS

UPI
DIGITAL PRODUCT OFFEREDBY RBI

NATIONAL ELECTRONIC FUND TRANSFER

REAL TIME GROSS SETTLEMENT

 NEFT (NATIONAL ELECTRONIC FUND TRNSFER)
What is Indian Financial System Code (IFSC):
 IFSC or Indian Financial System Code is an alpha-numeric code that uniquely identifies a
bank-branch participating in the NEFT system.
 It’s a 11-digit code with the first 4 alpha characters representing the bank, and the last
6 characters representing the branch. The 5th character is 0 (zero).
EXAMPLE: CBIN0285119 EX-BARB0AMRAVA /PUNB0138110
BANK NAME BRANCH NAME
What Is UTR No:
 Unique Transaction Reference (UTR) number / transaction reference number
of our Bank is called UTR No
 It is a 16 digit alpha numeric number (CBINH21182606044) generated after a
successful transaction for customer references.
 Unique Transaction Reference (UTR) number is a 22 digit alpha numeric
number used to uniquely identify a transaction in RTGS system.
 NEFT RTGS
Availability Round the clock wef 16/12/2019 Round the clock wef 14/12/2020
Amount Minimum No Limit Minimum 2 lakh
Maximum No Limit Maximum No Limit
Inward Free, no charge to be levied Inward transactions – Free, no
Transaction charge to be levied
Settlement Time •48 number half hourly batches (DNS) Real-time settlement of fund-
•2 hours from the batch settlement within transfers
which beneficiary’s account should be
credited

Charge by RBI to No levy of charges by RBI from banks No charge levy by RBI wef 1/7/2019
Bank
Time frame for within 2 hours of completion of the batch in within 1 hour of receipt of the
Refund which the transaction was processed payment
Penalty for delay Repo (6.50) + 2% for period of delay for Repo (6.50) + 2% for period of delay
in credit/Refund credit/Refund for credit/Refund
 LEGAL ENTITY IDENTIFIER
INTRODUCE LEGAL ENTITY IDENTIFIER
Introduce Legal Entity Identifier (a twenty digit number)

For all payment transactions of value Rs.50 crore and above

Undertaken by entities (non-individuals) using RTGS and NEFT w.e.f. 1st April, 2021.

20-digit number used to uniquely identify parties to financial transactions worldwide.

 It has been implemented to improve the quality and accuracy of financial data
reporting systems for better risk management.

LEI information has to be provided for both- Remitter as well as Benefciary.

LEI issued by LEGAL ENTITY IDENTIFIER INDIA LIMITED, a subsidiary of CCIL

Example:
Indian Oil Corporation - 335800J8OBWE4VFUDG88
Reliance Industries - 5493003UOETFYRONLG31
 ABOUT NPCI
 NPCI is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association
(IBA) under the provisions of the Payment and Settlement Systems Act, 2007, for
creating a robust Payment & Settlement Infrastructure in India.

 NPCI, has been incorporated as a “Not for Profit” Company under the provisions of
Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013),

 To provide infrastructure to the entire Banking system in India for physical as well
as electronic payment and settlement systems.

 NPCI known for its innovations in the retail payment systems

 By use of technology for achieving greater efficiency in operations

 And widening the reach of payment systems

 IMPS
Full Form: Immediate Payment Service
Launched on 22nd November 2010
Interbank Transaction
IMPS service is available in MOBILE,INTERNET,BRANCH,USSD(*99#)
Round the clock on real time basis availability (24*7*365)
Fund Transfer (Sending Money) can be done in two ways
I. Using Mobile number & MMID (P2P)
MMID - Mobile Money Identifier (7 digit code)
Each MMID is linked to a unique Mobile Number

II. Using Account number & IFS Code (P2A)

Per Transaction limit is cap at Rs 5 Lakh as per RBI guideline
Note- P2P is Person to Person
P2A is Person to Account
USSD- Unstructured supplementary Service data
Aadhaar Enabled Payment System

BANKING SERVICES OFFERED BY AEPS

Cash Deposit
Cash Withdrawal
Balance Enquiry
Mini Statement
Aadhaar to Aadhaar Fund Transfer
Authentication
BHIM Aadhaar Pay

Internal -
Aadhaar Enabled Payment System

Other Services offered by AePS

eKYC
Best Finger detection
Demo Auth
Tokenization
Aadhaar Seeding Status

Internal -
 How AEPS WORK

Go to a Micro ATM or Micro ATM Provide Bank Name, Aadhaar

Banking Correspondent Number and transaction to be done

Transaction is successful Provide Fingerprint on the scanner

*99# NATIONAL UNIFIED USSD PLATFORM(NUUP)

Works without Internet – uses voice connectivity

Mobile phone on GSM network

Mobile Number linked to Bank Account

Mobile Banking Service for Financial and non-

Financial Transactions

Fund Transfer (The upper limit Rs. 5000 per transaction)

Check Balance, Transactions,Pending Requests,My Profile

Available in 12 regional languages

*99# NATIONAL UNIFIED USSD PLATFORM(NUUP)

Sending Money using Mobile No

Financial Service
Sending Money using UPI ID

Sending Money using Account No. + IFSC

Requesting Money using UPI ID / Mobile

No.
Account Balance
Non-Financial Services
Set UPI PIN

Change UPI PIN

Last 5 transactions

Value Added Aadhaar linking Status

PMJDY A/C Overdraft Status
Services(*99*99#) also
called QSAM
(Query Service Aadhaar Mapper)
 CENT MOBILE

Application is Smart, Simple,

Secure, Easy & Privacy of
B Operation
E
N All services can be accessed
E round the clock
18

F
I
T Pre-login Benefit

Post-login Benefit
 PRE LOGIN FEATURE
BRANCH & INTEREST/FOREX
DEMO VIDEO
ATM LOCATION RATES

CONTACT US APPLY FOR LOAN WHAT’S NEW

MISSED CALL GOVERNMENT

FAQ
SERVICES SCHEMES

DEPOSIT
OFFERS & DEALS COMPLAINT
CALCULATOR

BAJAJ GENERAL APPLY FOR CREDIT

BBPS
INSURANCE CARD

APPLY FOR NEW APPLY FOR

SECURITY TIPS
A/C FASTAG

DOOR STEP
PRODUCTS LANGUAGE
BANKING
This facility is available for non customer/customer of Central Bank of India
 POST LOGIN FEATURE

A/C ENQUIRY/MINI FUND TRANSFER WITHIN

STATEMENT CBOI NEFT,RTGS,IMPS

UTILITY BILL PAY

MOBILE & DTH RECHARGE DONATION
BBPS

CHEQUE BOOK SERVICES OPEN & CLOSE TDR DEBIT CARD CONTROL

NOMINATION APPLY 15 G/H POSITIVE PAY SERVICE

APPLY PMSBY, PMJJBY &

MMID GENERATION STANDING INSTRUCTION
APY

REQUEST FOR DEBIT

BIOMETRIC LOGIN ADD & DELETE BENEFICIARY
CARD

SCHEDULE FUND TDS & INTEREST CENT UPI & MANY

TRANSFER CERTIFICATE MORE…..

This facility is only for the registered customer of Central Bank of India
 TRANSACTION LIMIT OF MOBILE BANKING
SL TYPE OF FUND TRANSFER AMOUNT LIMIT
NO
PER TXN PER DAY QUICK PAY PER TRANSACTION &
PER DAY TRANSACTION
(Without adding Beneficiary)

1 To Own Accounts (Within Same CIF) Not Restricted Not Restricted Not Applicable

2 To Other CBI accounts 5 Lac 10 Lac 50,000-Per Transaction

1 Lac -Per Day Limit
3 NEFT- to Other Bank accounts 5 Lac 10 Lac 20,000

4 IMPS- to Other Bank Accounts 5 Lac 10 Lac 20,000

5 RTGS- to Other Bank Accounts Facility not available in Mobile Banking

 No limit on daily number of transactions through Mobile Banking

 No limit on total monthly transaction amount
 INTERNET BANKING
Personal Internet Banking
Fund Transfer within Bank
Fund Transfer other Bank
accounts
(NEFT/RTGS/IMPS)
Customized Account
Statement
Donation and various Tax Payments
Time Deposit Account Opening & Closure
Debit (ATM) Card Hot listing
Link Aadhaar to Account
ITR Return/ASBA/DEMAT/Fee Collection
Secured with GRID Card/Digital Sign/OTP
and many more….
INTERNET BANKING TRANSACTION LIMIT FOR NEW BENEFICIARIES
SL NO TYPE OF FUND TRANSFER LIMIT FOR FIRST 24 HOUR

1 NEFT – to Other Bank Accounts 2 Lac

2 RTGS – to Other Bank Accounts 2 Lac

3 IMPS- to Other Bank Accounts 2 Lac

 Insta loan against Time Deposit for deposit opened online , ROI @ deposit rate+0.75%
 Default pw- CIF, preferred user id- by using option provided under Profile Settings
 Beneficiary adding cooling period- 4 hour if by done by OTP as 2FA
 Beneficiary adding cooling period- 1 hour if done by Digital Signature as 2FA
 Beneficiary adding cooling period- Immediately if done by Branch

Internal -
 INTERNET BANKING TRANSACTION LIMIT

INTERNET BANKING TRANSACTION LIMIT FOR PERSONAL INB (Excluding Proprietor A/c)

Transaction Limit for Personal INB

Per day Limit Quick Pay per
to be transaction &
Type of Fund Transfer activated by per day Limit
Per Txn Per Day
Branch on (Pay without
customer beneficiary
request Addition)
Trf-to Own Accounts (Within Same Cif) Unlimited Unlimited ---NA--- ---NA---
Trf-to Other CBI Accounts 5 Lac 10 Lac 15 Lac ---NA---
NEFT-Other Bank Accounts 2 Lac 10 lac 15 Lac 20,000
RTGS-Other Bank Accounts 5 Lac 10 lac 15 Lac ---NA---
IMPS-Other Bank Accounts 5 Lac 5 lac 15 Lac 20,000
 INTERNET BANKING TRANSACTION LIMIT
INTERNET BANKING TRANSACTION LIMIT FOR PROPRIETOR ACCOUNT-OWN FUNDS

Transaction Limit for Personal INB

Quick Pay
Per Per day
per
Transaction Limit to be
transaction
Type of Fund Transfer Limit to be activated by
& per day
Per Txn Per Day activated by Branch on
Limit (Pay
Branch on customer
without
customer request
beneficiary
request
Addition)
Trf-to Own Accounts (Within Same
Cif) Unlimited Unlimited ---NA--- ---NA--- ---NA---
Trf-to Other CBI Accounts 5 Lac 10 Lac 25 Lac 1 Crore ---NA---
NEFT-Other Bank Accounts 2 Lac 10 lac 25 Lac 1 Crore 20,000
RTGS-Other Bank Accounts 5 Lac 10 lac 25 Lac 1 Crore ---NA---
IMPS-Other Bank Accounts 5 Lac 5 lac 5 Lac 25 Lac 20,000
 INTERNET BANKING TRANSACTION LIMIT

INTERNET BANKING TRANSACTION LIMIT FOR COTRPORATE CUSTOMERS

Transaction Limit for Corporate INB

Type of Fund Transfer

Per Txn Per Day

Trf-to Own Accounts (Within Same Cif) Unlimited Unlimited

Trf-to Other CBI Accounts 10 Crore 100 Crore
NEFT-Other Bank Accounts 10 Crore 100 Crore
RTGS-Other Bank Accounts 10 Crore 100 Crore
IMPS-Other Bank Accounts NA NA
 INTERNET BANKING FOR CORPORATE/CC,OD A/C

CBI Ratings 1, 2, 3, 4, 5 and 6 only can transact

through INB
Error message displayed for Rating 7 & above
Sanction of RO is not required
For B2B fund transfers, Bharat Bill Payment-
Post Log-in, Online Payments and Tax payments
Restriction on personal shopping, gaming,
movies etc
In Collection account /Escrow account/ TRA
accounts- INB not allowed
 INTERNET BANKING FOR CORPORATE

‐ Categorization of Corporate Customers:

I. Customers Maintaining CD account only

II. Customers Maintaining CC/OD/CD accounts
 CORPORATE INTERNET BANKING
‐ For Customers Maintaining CD Account Only:
Sl No Per Txn Limit Per Day Beneficiary Beneficiary Cooling Period
Rs Limit Rs added by Activated By

1 Auto
50 lakh Upto 2 crore Customer 4 hours
Activated
2 Above 50 lakh Above 2 crore Customer Branch Instant

3 Bulk upload of beneficiaries is allowed

4 No fund transfer will be allowed from CC/OD to CD accounts of the same customer

5 Any beneficiary added as business beneficiary cannot be added as personal

beneficiary also, and vice-versa
6
 CORPORATE INTERNET BANKING
For Customers having CC/OD/CD accounts and for transfer to Personal
Beneficiaries (for salary, electricity, office expenses payment):
1 Personal Beneficiaries will be added by the customer

2 Customer will submit the list of Personal beneficiaries along with their relationship details to the Home
Branch for activation
3 Home Branch will verify the details of personal beneficiaries from the available records like the list
submitted by the customer earlier for salary payment or the accounts of such employees with the
Branch or with other Branches/other banks or from the financial statements (B/S,P&L, etc )

4 Within 24 hours of the receipt of the list from customer, personal beneficiary activation will be done by
Home Branch
5 Home Branch will set per transaction , per day limits ( within the Global limits) & also per month limit
for every customer CIF.
6 The monthly limits should be fixed according to the monthly salary payment & justifiable monthly
miscellaneous expenses
7 Deletion of beneficiaries can be done by customer but any modification in the beneficiaries will be sent
by the customer to the Home Branch
8 Bulk upload of beneficiaries is allowed
 CORPORATE INTERNET BANKING
‐ For Customers having CC/OD/CD accounts and for transfer to Business
Beneficiaries (for payment to suppliers, creditors and other business
related parties) :
1 Business Beneficiaries will be added by the customer

2 Customer will submit the list of Business beneficiaries along with their relationship details to the Home Branch for
activation
3 Home Branch will verify the details of business beneficiaries from the available records like PAN,TAN & GST
registration number of the beneficiaries(provided by customer) the list of creitors/debtors of the customer from
the stock statements or from available information in the balance sheet of the customer
4 Within 24 hours of the receipt of the list from customer, Business beneficiary activation will be done by Home
Branch
5 Home Branch will set per transaction, per day limits ( within the Global limits) & also per month limit for every
customer CIF.
6 The monthly limits should be fixed according to the monthly payments & justifiable monthly miscellaneous
expenses
7 Deletion of beneficiaries can be done by customer but any modification in the beneficiaries will be sent by the
customer to the Home Branch
8 Bulk upload of beneficiaries is allowed
 INTERNET BANKING TRANSACTION LIMIT

INTERNET BANKING TRANSACTION LIMIT FOR COTRPORATE CUSTOMERS-GLOBAL LIMITS

Transaction Limit for Corporate INB

Type of Fund Transfer

Per Txn Per Day

Trf-to Own Accounts (Within Same Cif) Unlimited Unlimited

Trf-to Other CBI Accounts 10 Crore 100 Crore
NEFT-Other Bank Accounts 10 Crore 100 Crore
RTGS-Other Bank Accounts 10 Crore 100 Crore
IMPS-Other Bank Accounts NA NA
 INDO NEPAL REMITTANCE THROUGH NEFT
NEFT FOR ACCOUNT BASED FOR WALKING
TRANSACTION CUSTOMER WITH
NO ACCOUNT

Per Transaction Ceiling Rs.2 Lakh Rs. 50000

Max Remittance per Year No Restriction 12

for Individual
What are the charges for availing the remittance facility?
Ans: For transactions up to ₹50,000, the charges are as follows:
Originating bank – Maximum ₹5/- per transaction.
State Bank of India – ₹20/- per transaction. SBI would share this ₹20/- with NSBL at ₹10 each. NSBL would not charge
any additional amount for crediting the beneficiary. if he maintains an account with it.
In case the beneficiary does not maintain an account with NSBL then, an additional amount would be charged- ₹50/-
for remittances up to ₹5,000/- and ₹75/- for remittance above ₹5,000/-.
For transactions above ₹50,000/-, charges prescribed by SBI shall apply.
 Single Application For Accessing Single Click Two Factor Authentication
Different Bank A/C BY Debit Card
By Aadhaar Card (1st Bank to Introduce)
You Can Use Any Participating
Bank/FI’s UPI App Safe & Secure App

Instant Fund Transfer

WHY UPI Bill Pay

Round The Clock Availability

24*7*365 Days
IPO Pay
Push-Sending Money
Pull-Requesting Money
Donation

Zero/Negligible Transaction Charge

Mandate
OD A/c Can Also Be Linked For
Transaction

MOBILE NO A/C NO & UPI ID

Multiple Payment Modes QR CODE UPI Number
& MMID IFSC (VPA)
 UPI

• For normal UPI the transaction limit is up to Rs 1 Lakh per transaction.

• For few specific categories of transaction in UPI like Capital Markets,

Collections, Insurance, Foreign Inward Remittances the transaction limit
is up to 2 lakh

• Initial Public Offering and Retail Direct Scheme of (RBI) the limit is up to
Rs 5 lakh per transaction.
BHIM CENT UPI
Android 4.2.2 And Above/IOS 8.1 And Above Platforms

4 Digit Pin For Approval Of Transaction

Attractive Interface

Only Saving, Current & Over Draft Accounts Are Visible

The Mode Of Operation Should Be Singly / E or S / A or S

Only Those Accounts That Are Linked To Your Debit Card Will Be
Displayed/ Aadhaar linked a/c

User Friendly, Safe & Secure App

 BHIM CENT UPI TRANSACTION LIMIT FOR NEW USER
 Limit for new UPI Users &
 Users who have changed their device/ SIM card/Mobile Number for first day
st
after 1 successful transaction & including first transaction.

Particulars P2P/ P2M/ P2PM (verified or

non-verified)
Per Transaction Amount Limit Rs 5000
Per Day Transaction Amount Limit Rs 5000
Per day number of transactions CBI App-10 /Other App-5

 P2P-Person to Person
 P2M-Person to Merchant
 P2PM-Person to Small Merchant
 BHIM CENT UPI TRANSACTION LIMIT
TRANSACTION CATEGORY TRANSACTION TYPE PER TRANSACTION & NO. OF TRANSACTION
PER DAY AMOUNT LIMIT PER DAY
P2P-Person to Person Collect Request, Share Rs 2000 CBI App -10
P2PM-Person to Small Merchant Intent link & Pay, QR Other App-5
P2M-Person to Merchant Share & Pay
P2P/P2PM Pay (Virtual Payment 1 Lakh CBI App-10
Address (VPA) /QR Other App-5
Scan & pay)
P2M Non-Verified 1 Lakh CBI App-10
Other App-5
P2M-Verified merchants under following Verified Merchant 2 Lakh
Specific Categories Capital Markets includes
(AMC, Broking, Mutual Funds etc. Collections
include B2B, Credit Card payments, Loan No Limit
repayments, EMI collections etc)
Insurance/Foreign Inward Remittance
Preapproved Disbursement-Excluding cash back
(populated by the emitter/Payer PSP Bank)
INITIAL PUBLIC OFFERING (IPO) ------ 5 Lakh No Limit
Investment in GOVT. Securities through RBI
RETAIL DIRECT SCHEME
BHARAT INTERFACE FOR MONEY
Android 5.0 And Above/IOS 13.4 And Above Platforms

4/6 Digit Pin For Approval Of Transaction as per respective

bank

Per Transaction Limit = Rs. 100000/-

PER BANK ACCOUNT
Per Day Limit = Rs. 100000

Only Saving, Current & Over Draft Accounts Are Visible

Aadhaar Number added as 2FA apart from Debit Card as 2FA

Available in 20 Regional languages

User Friendly, Safe & Secure App

 UPI LITE
Per transaction limit: Up to max ₹500

Cumulative usage Per day: ₹4,000

Maximum balance which can be made available

in UPI LITE account at any time: ₹2,000
 M-PASSBOOK

New UI/UX with splash screen

Biometric login
View Passbook over Mobile
View details of Accounts
Initiate request to get account statement
over registered mail
Upload & Download ledger
View Calender
View previous/current transaction
MISSED CALL ALERT FOR BALANCE ENQUIRY /LAST 5 TRANSACTION

Just Missed Call. No Call Charges

Know Account Balance by dialing
9555244442
Know last few transactions by dialing
9555144441
Also available through Cent Mobile app
MISSED CALL/SMS FACILITY FOR MAKING DEPOSIT IN OUR BANK

for deposit, dial

9223502222
MISSED CALL/SMS FACILITY FOR AVAILING LOAN FROM OUR BANK
 TERMINOLOGY
NFS is the largest network of shared Automated Teller Machines (ATMs) in India
NFS handles only Off-Us transactions.
Onus transactions are handled by same Issuing Bank.
ON-US: Onus means a customer is using same bank ATM (our bank card in our ATM)
OFF-US: A transaction carried out at any other ATM is called an Off-Us transaction.
ISSUER: Our Bank Card in other Bank ATM
ACQUIRER: Other Bank card in our ATM
 ONSITE ATM. These ATMs are inside the bank compound
 OFFSITE ATM: ATM outside the bank premises but is located at other places, such as
shopping centers, airports, railways station and petrol stations.
 CASH DISPENSER: ATM that allows only cash withdrawals, balance enquiry & mini
statement
 CASH DEPOSIT MACHINE: The Cash Deposit Machine (CDM) is a self-service terminal that
lets you make deposits and payment transactions by cash
 DEBIT CARD
DEBIT CUM ATM CARD:
 Deducts money directly from your saving’s bank account or your current account.
 You can access any amount up to what is currently available in your savings bank or
Current account.
 There is no bill or statement
 There is no payment that needs to be made since you are using your own money.
 There is no interest that is charged.
 Annual fees and PIN regeneration fees are applicable.
 Serves as an ATM card as well, so you can use it to withdraw money from an ATM.
 DEBIT CARD TYPE
I. Master Card
II.Visa Card EMV CHIP NFC
III.Rupay Card
 Rupay Contactless Card

 RuPay Contactless is a card which allows you to make payments in fraction of seconds
 Just by tapping the card on the card reader (supporting contactless transactions).
 You don’t need to enter the PIN for completing contactless payments below ₹ 5000.
 Above ₹ 5000, you can still tap the card to make contactless payments, but PIN entry is
mandatory.
What is the difference between a regular RuPay Card and a RuPay Contactless card?
I. RuPay Contactless is a Dual Interface card which supports both contact and
contactless transactions
II. Whereas a regular RuPay (EMV/Chip card) can only support Contact transactions.
III. You are allowed to top up the card wallet to a maximum value of ₹ 2000. At any given
point of time, wallet balance should not exceed ₹ 2000.
 DEBIT CARD CATEGORY
Cards can be issued under two categories:
(i) Pre Generated Card (Across the Counter)
(ii) Personalized Card (Customer desiring their Names/Title to be printed on Cards)
(iii) Classic & Premium Cards based on Customer Profile (Pmjdy,Bsbd,Student A/c,HNI)

PRE GENERATE CARDS PERSONALIZED CARDS

 ENHANCEMENT SECURITY OF DEBIT CARD BY RBI

At the time of issue/reissue, all cards(physical/virtual) shall be enabled for use

only at ATM & POS (Contact based point)
w
E
Other transaction type can be activated only through Mobile
F banking/Internet banking/CBS
1 st

Oct The facility to switch on/off transaction rights

2020 Set/Modify transaction limit for ATM,POS ,E-COM & CONTACT LESS can be
done by MB/INB/CBS in ATM Controller Menu

Replacement/Renewal of any existing card for any reason shall be treated as

issuance of new card (wheather card number is same or different)
 CLASSIC DEBIT CARD
International/Domestic Card
Anmol Rewards Points on Shopping/cash available
I. Visa EMV classic – Issue charge NIL & AMC- Rs 100
II. Rupay Classic- Issue charge NIL & AMC- Rs 100
III. Rupay Classic (Pre generated)- Issue & AMC- NIL
IV. Rupay Classic NCMC- Issue charge Rs.100 & AMC- Rs 100

Cash withdrwal limit/per day Rs 40000

POS/E Commerce- Rs 1 Lakh/day
Add on card charge- Rs 150+GST
 NEXGEN DEBIT CARD

No
Issuance
&
Annual
Fees
 RUPAY SELECT DEBIT CRAD (WELLNESS)
 launched on 21/12/2020
 Target group :- HNI
 As India is gaining momentum for healthy living, card is designed to provide following features
 Fitness:- Complementary entry to few best golf course & gymnasium in Ind
 Rejuvenation- Limited monthly entry to renowned spa in ind
 Nutrition- Tie up offers with best organic food providers/resturants
 Personal care:- Tie up with beauty sallons
 Annual benefit to customer apx Rs 20000
 Cash limit daily withdraw- Rs 1lakh/day, POS- Rs 1.25Lakh/day ,E-Commerce- Rs 75000/day.
 International daily limit Rs 50000/day
 Card issue/renewal charge – Rs950/- + GST
 Accidental Insurance of Rs 10 lakhs for RuPay Select cardholders by TATA AIG General Insurance Co.
Ltd for FY 2022-23
Insurance Condition:
Minimum one successful RuPay Card induced
financial transaction at any PoS/E-com, both Intra
and Inter-bank i.e. on-us or off us within 30 days
prior to date of accident including accident date of
RuPay Cardholder .
 PLATINUM DEBIT CARD
Target Group-HNI
QAB min Rs 50000
High cash withdrawal Rs 1 Lakh/Day
POS/e Commerce- Rs 2 Lakh/ Day
Protect card upto Rs 1Lakh
I. For Rupay Platinum Card- Issuance Charge & AMC- Rs
300 +gst
II. For VISA Platinum Card- Issuance Charge & AMC- Rs
500+gst
Anmol Rewardz Point on Shopping/cash

Sum insured of Rs 2 lakhs for RuPay Platinum cardholders

from TATA AIG General Insurance Co. Ltd
Minimum one successful RuPay Card induced financial
transaction at any PoS/E-com, both Intra and Inter-bank i.e.
on-us or off us within 30 days prior to date of accident
including accident date of RuPay Cardholder
 Airport Lounge Access facility available
 RUPAY INSURANCE PROGRAM - RUPAY PMJDY CARDS FOR FY - 2022-23
 Sum insured of Rs 1 lakh for RuPay cardholders issued on PMJDY account opened till 28th
August’18 from The New India Assurance Co. Ltd.
 Sum insured of Rs Rs 2 lakhs for RuPay cardholders issued on PMJDY account opened after 28th
August’18 onwards from The New India Assurance Co. Ltd.
CONDITIONS:
The Cardholders who have performed minimum one successful transaction as under:
financial or non-financial transaction at any Channel both Intra and Inter-bank i.e. on-us
(ATM/MicroATM/POS/e-com/Business Correspondent of the bank at locations by any payment
instrument) within 90 days prior to date of accident including accident date of RuPay PMJDY
Cardholders or off us (same bank channels- Bank Customer/RuPay cardholder transactions at
other bank channels).
 NCMC DEBIT CARD
 Ministry of Housing & Urban Affair has come up with
NATIONAL COMMON MOBILITY CARD

 To enable seamless payment across all use (Metro &

other transport system across the country, retail
shopping & purchase, all public transport operator,
toll,parking etc)

 One Nation one card- One card for all Payment

 Dual interface- Debit Card cum Wallet

 Low value as well high value payment across the

country
 Contact less payment- Near Field Communication
Technology (NFC)

 Offline payment (through wallet)

 No 2nd factor authorization for transaction below
Rs.5000
 NCMC DEBIT CARD
There are 3 Variant of NCMC RUPAY CARD
I. Rupay Pre Gen NCMC
II. Rupay Platinum NCMC (Lounge access- 2 /Quarter at domestic airport)
III. Rupay Select Wellness Card

Card Transaction can be Classified as under

1. Card Present (ATM,Pos,Contactless,Wallet)
2. Card Not Present (E-Com)
 BUSINESS CARD
TARGET GROUP: Current account holder {Prop. A/c opened with Personal CIF}

Card Fees Charges Rs 499 +gst

Card Renewal Fees Rs 250 + gst
ATM Withdrawl Limit (Domestic) Rs 1 lakh
ATM Withdrawl Limit (International) Rs 0.75 lakh
POS/E-com Limit (Domestic) Rs 3 lakh
POS/E-com Limit (International) Rs 3 lakh
Domestic Lounge Access 2 Per Quarter
International Lounge Access 2 Per Annum
Insurance Coverage-Accidental Death Rs 10 lakh
& Permanent total disability
Air Accident Coverage Rs 20 Lakh
Return of Mortal Remains Rs 2 lakh
Common Carrier Lost Baggage Rs 0.20 lakh
Purchase Protection Coverage Rs 2 lakh
Rewards on Purchase
 DEBIT CARD TRANSACTION CHARGES
Transaction Description of Service Charges Free Tranaction Revised Charges
w.e.f 01.01.2022

Rs 10 + gst per
Financial Transaction beyond set (Free Transaction
Limit) 5 Transaction in a Month
ON-US
Rs 5 + gst per
Non-Financial Transaction beyond set Transaction
(Free Limit) 5 Transaction in a Month
Financial Transaction beyond set (Free For Six Metro: Rs 21 + gst per
Limit) (Bangalore,Chennai,Delhi,Kolkata, Transaction
Issuer Hyderabad,Mumbai)-3 (Three) Rs 10+ gst per
Transaction
Non-Financial Transaction beyond set For Other Centres: 5 (Five)
(Free Limit)
Charges related to transaction decline Due to insufficient Nil Rs 25+ gst per
Balance Transaction

Duplicate card charge- Rs 150 +GST

PIN requested through branch Rs 50 +GST
PROCEDURE FOR DELIVERYING OF THE DEBIT CARD TO CUSTOMER

Customers to be informed to Collect the Card & Pin Personally from the branch

When customer visits the branch to collect the CARD/PIN, the branch should obtain
his/her signature in the card issuing register, verify the signature from the branch
records and ensure that card delivered to the bonafide customer

In no case the card shall be given to Business Correspondent or other outside persons
for delivery to customers unless he/she is authorised as per Bank’s guidelines.

Incase, card distribution is arranged by conducting/organising camps,the branch

official should be present in the camp & ensure that the card is handed over to the
rightful customer

Custody of the Card & Pin to remain in joint custody of branch officials.
 CO-BRANDED CREDIT CARD

Category Existing Limit Category Existing Limit

Sub Staff 25,000

Scale III 1,00,000
Clerk 40,000, Scale IV 1,00,000
Scale I 50,000 Scale V 1,50,000
Scale VI 4,00,000
Scale II 75,000
Scale VII 4,00,000
 POINT OF SALE
Monthly Rental - POS
‐ There are 3 Types of POS
I. CAPEX model GPRS based POS owned by Bank with flat rent Rs.500 + GST with
hold on Rs.10k on CD ac or same amt FD lien. If not willing for security then
monthly rent Rs1500+GST
II. OPEX model GPRS POS owned by service provider with monthly rent
Rs1500+GST
III. OPEX model PSTN (Public Switched Telephone Network or Commonly Known
as a Standard Telephone Line Base)- owned by service provider – Monthly rent
of POS is on turnover

Turn over/month through POS Rent

Upto Rs50k 500
Above Rs50K to Rs1 Lakh 375
Above Rs 1 lakh Nil
 MOBILE POINT OF SALE (M-POS)
M-POS REQUIREMENTS
1-The Device
2-Download Cent Mpos Android Application in your mobile handset
Then Configure
Now you can make transaction using Cent M-POS of Central bank of India.
 MOBILE POINT OF SALE (M-POS)

 Flat rent Rs 250/pm +GST with security deposit Rs3000 for

m-POS application
 Flat rent Rs350/pm +GST for card reader & scanner machine
with security deposit Rs5000
 RM is empowered for concession in monthly rent of POS of
any type
 E Rupi
 UPI Prepaid Voucher (e Rupi)
 Prepaid voucher for covid vaccine, donation, gift voucher etc
 Voucher generated through UPI through SMS or QR code
 Max Rs 10000 can be loaded & canot reload
 Upto 10 e-RUPI vouchers can be issued for one programme on single mobile number /
per unique beneficiary
 National Payments Corporation of India (NPCI) along with the Department of Financial
Services (DFS), National Health Authority (NHA), Ministry of Health and Family Welfare
(MoHFW), and 11 partner banks has introdcued e-RUPI.
 Maximum validity period of one year from the date of issuance.

RBI increased the cap on per e-Rupi voucher issued by

government to ₹1 lakh from ₹10,000
 FASTag

NETC- National Electronic Toll Collection

Technology- RFID- Radio Frequency
Identification
Saving Account, Current Account (Prop Ac
only)
Validity- 5 Year
Issuance charge- Rs 100 +GST
Courier charge- Rs 72+GST
Security deposit-
Light Motor vehicle personal Rs 200,
Light Commercial Vehicle Rs 300,
Heavy Motor vehicle Rs 400

Bank tie-up with M/s Brontoo Technology

Solution India Pvt ltd
 ACCOUNT AGGREGATOR
What Is Account Aggregator: An account aggregator is an RBI-regulated entity having an
NBFC-AA license that helps individuals in accessing and sharing information digitally from
one financial institution to another.
AAs enable flow of data between Financial Information Providers (FIPs) and Financial
Information Users (FIUs).
The sources of data include expenses, receipts, deposits, tax returns, equity investments,
and many others.
Account Aggregator Ecosystem consists of:
1. Financial Information User (FIU) : FIUs are institutions that consume the data
generated by FIPs.
2. Financial Information Provider (FIP) : FIPs are institutions that generate and provide
customer data.
3. Account Aggregator (AA) : AA are regulated entities that operate to manage consent for
financial information sharing.
ACCOUNT AGGREGATOR WORKFLOW
 ACCOUNT AGGREGATOR BENEFITS
Benefits For Banks:
I. It will allow banks to access consented data flows and verified data. This
will help banks reduce transaction costs, which will enable them to offer
lower ticket size loans and more tailored products and services to their
customers.
II. AA reduces the fraud associated with physical data by introducing secure
digital signatures and end-to-end encryption for data sharing.
Benefits For Consumers:
I. The AA framework allows customers to avail various financial services from a
host of providers on a single portal based on a consent method, under which
the consumers can choose what financial data to share and with which
entity.
II. It permits users to control who gets access to their data, track and log its
movement and reduce the potential risk of leakage in transit.
 ACCOUNT AGGREGATOR LIST SO FAR..

I. CAMSFinServ

II. Cookiejar Technologies Private Limited (Product titled Finvu)

III. FinSec AA Solutions Private Limited (Product titled OneMoney)

IV. NESL Asset Data Limited

V. Perfios Account Aggregation Services Pvt Ltd (Product titled Anumati)

VI. Yodlee Finsoft Private Limited

 VIDEO KYC
Visit our Banks Website: https:
 VIDEO KYC
Service Provider for VIDEO CIP Software is M/s Think Analytics India Private
Limited
 Visit Bank’s Website: https://www.centralbankofindia.co.in/en
 Enter the mobile number (Unique Mobile Number)
 Agree all the terms & conditions
 Fill the form completely
 Customer should be ready with Original PAN, Aadhaar card a piece of white
paper and pen for signing during V-CIP (Video based Customer Identification
Process)
 V-CIP shall be conducted by bank official specifically trained for this purpose
 After Successful & approved VIDEO KYC session a link for depositing amount of
Rs 2000 will be sent to customer to fund their account. The link will be valid for 7
days
 Customer can make payment by debit card, upi, inb
Payment Gateway Aggregator is M/s Pay U Payments Limited
 RETAIL LENDING PRODUCTS
LINK FOR PRE APPROVED PERSONAL LOAN (PAPL)
https://lendsafeonline.centralbankofindia.co.in:1814/lendperfect/landing

UPTO
5 Lakh
OUR BANCASSURANCE PARTNER DIRECT LINK
VIDEO KYC PROCESS
OTHER ONLINE FACILITY
OTHER ONLINE FACILITY
 POSITIVE PAY SYSTEM

PPS Can be Submitted:

I. Through Branch
II. Through Cent Mobile
III. Through INB
 CHEQUE TRUNCATION SYSTEM
FEATURES OF CTS CHEQUE:
All CTS cheques hold a watermark, with ‘CTS-INDIA’, which is visible when held against any light source.
Name of Bank & branch details in top left side of cheque marked as (1)
Date as mentioned in cheque on top right corner of cheque marked as (2)
Cts-2010 written will be clearly visible marked as (3)
Pantograph (wavelike design) with hidden / embedded word ‘VOID’ become clearly visible in photocopies of a
cheque(4)
Signature above is marked as (5)
Newly introduced rupee symbol is marked as (6)
1 2

4 6
5
 CHEQUE TRUNCATION SYSTEM
CTS IMPLEMENTATION IN THE COUNTRY:
The new approach envisioned as part of the national roll-out is the grid-based approach
The entire cheque volume in the country which was earlier cleared through 66 MICR Cheque Processing
locations is consolidated into the three grids called Southern, Northern & Western Grid
Each grid provides processing and clearing services to all the banks under its respective jurisdiction

DETAILS OF 3 GRID & THEIR COVERAGES

Southern Grid:
Andhra Pradesh, Telangana, Karnataka, Kerala, Tamilnadu, Odisha, West Bengal, Assam and the Union
Territory of Puducherry.
Western Grid:
Maharashtra, Goa, Gujarat, Madhya Pradesh and Chattisgarh.
Northern Grid:
National Captial Region of New Delhi, Haryana, Punjab, Uttar Pradesh, Uttarakhand, Bihar, Jharkhand,
Rajasthan and the Union Territory of Chandigarh.
 ABOUT CLEARING HOUSE

WHAT IS CLEARING HOUSE:

A clearing house is a financial institution formed to facilitate the exchange
(i.e.,clearance) of payments, securities, or derivatives transactions.

ROLE OF CLEARING HOUSE:

The Role of clearing house is it enables the banks to settle their transactions among
various banks easily and economically & quickly.
 PLAYERS IN THE PAYMENT SYSTEM

C.H/NPCI/RBI

RAKESH RASHMI

Payer’s Bank Payee Bank

 NEW INITIATIVE BY RBI

UPI 123PAY is an instant payment system for feature phone users who can use
Unified Payments Interface (UPI) payment service in a safe and secure manner.
UPI123Pay includes four distinct options as below:
I. App-based Functionality
II. Missed Call
III. Interactive Voice Response (IVR)
IV. Proximity Sound-based Payments
 NEW INITIATIVE BY RBI

UPI payment through pre-defined IVR

UPI payment through pre-defined IVR
numbers (080 4516 3666 & 080 4516
3581 & 6366 200 200) would require
users to initiate a secured call from their
feature phones to a predetermined
number and complete UPI on-boarding
formalities to be able to start making
financial transactions without internet
connection. With the IVR providing
multiple language options, customers can
avail this service in their preferred
languages. IDFC First Bank, City Union
Bank & NSDL Payments bank have gone
live on IVR payments. Solutions are
supported by Ultracash & Tonetag
 NEW INITIATIVE BY RBI

Missed Call Pay

Missed call-based approach will allow feature phone users to access their bank account and
perform routine transactions such as receiving or transferring funds, regular purchases, bill
payments, etc., by giving a missed call on the number displayed at the merchant’s place. At the
time of billing, the merchant will create a token with the customer’s mobile number and the bill
amount of his purchase. Customer can then give a missed call on the number prescribed by the
merchant and immediately the customer will receive an incoming call from 08071 800 800 asking
to authenticate the transaction by entering UPI PIN. This solution is developed by MissCallPay with
Bank of India as the supporting bank.
 NEW INITIATIVE BY RBI

Feature phone where payment functionality implemented by OEM

Digital solution is the UPI app app on feature
phone which is developed by Gupshup with
Airtel Payments Bank. In this type, the
interested solution providers will need to
partner with the feature phone mobile
manufacturers (OEM) to enable a native
payment app developed in embedded
C language (or as supported). This UPI app look
and feel is similar to smart phone based app,
however with certain limitations of the feature
phone. Currently it can offer majority UPI
functionality except Scan and Pay, which work in
progress.
 NEW INITIATIVE BY RBI

Proximity sound based technology and Voice Based Payments

This solution is the proximity sound-based
payments which has been created in
collaboration with Tonetag and supported by
NSDL Payments Bank. The technology uses
sound waves to enable contactless, offline,
and proximity data communication on any
device. User calls the IVR number 6366 200
200 and chooses Pay to Merchant option.
They tap their mobile phone on merchant
device (POD), and press # once the POD emits
the unique tone. The user then enters the
amount to pay, followed by their UPI PIN to
complete the transaction. The POD
acknowledges the transaction status and the
user receives a confirmation through the IVR
call.
 WE ARE AVAILABLE AT
9741

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27.5K
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173K

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REGISTRATION OF GRIEVANCE THROUGH
WHATSAPP
6364861866

CENTRAL BANK OF CHATBOT

Digital Banking - Smart Banking

Siba Prasad Singh

Faculty/Sr. Manager Spbtc
trainingq5@centralbank.co.in