MINI TEST 3 - DAP AN - trắc nghiệm

Quản trị nguồn nhân lực (Trường Đại học Tài chính - Marketing)

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MINI TEST 3

SECTION A: MULTIPLE CHOICE QUESTIONS (5 MARKS)

Q1: Human resource management most likely Q6: ZEN Architecture is thinking of having
includes all of the following processes except another company take care of its accounting
. reports. This is called:
A. recruiting new employees A. outsourcing
B. compensating employees B. recruiting
C. training new employees C. telecommuting
D. appraising employee performance D. forcasting
E. making strategic business plans E. interviewing
Q2: Which of the following best describes a gig Q7: Mary attended a meeting with the HR
worker? manager and other new employees on her first
A. a full-time employee day of work to learn about employee benefits
B. a worker near retirement age packages, personnel policies, and the past,
C. a freelancer present, culture, and strategies of the company.
D. a blue-collar worker In which of the following did Mary most likely
E. a Gen Z participate?
Q3: SMART goals are best described as A. interviewing
. B. selection
C. employee development
A. straightforward, meaningful, accessible, D. employee orientation
real, and tested E. recruitment
B. specific, measurable, attainable,
relevant, and timely Q8: The methods used to give new or present
C. strategic, moderate, achievable, employees the skills they need to perform their
relevant, and timely jobs are called .
D. supportive, meaningful, attainable, A. interviewing
real, and timely B. selection
E. specific, meaningful, attainable, real, C. training
and timely D. orientation
Q4: The process of reviewing human resources E. management
requirements to ensure that the organization has Q9: Which of the following would most likely
the required number of employees with the occur during the fourth step of the ADDIE
necessary skills to meet its goals is known as: training process?
A. selection. A. preparing online training materials
B. training and development. B. holding on-the-job training sessions
C. strategic planning. C. selecting employees for training
D. recruitment. D. asking participants for feedback
E. human resources planning. E. evaluating the program's successes or
Q5: David, an HR manager for a manufacturing failures
company, must decide if the firm need to Q10: Tam, a new employee at the Amazon
recruit more maintenance workers in the next cafe, spent two days observing the experienced
six months. Which process is David currently baristas making their signature coffee. Tam
working on ? was most likely involved in which of the
A. screening job candidates following?
B. personnel planning A. on-the-job training
C. interviewing job candidates B. lectures
D. writing job descriptions C. employee development
E. training new maintenance workers D. programmed learning
E. behavior modeling

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Q11: Which performance appraisal tool B. setting work standards
requires supervisors to categorize employees C. making plans to provide training
from best to worst on various traits? D. assessing the employee's performance
A. graphic rating scale E. deciding which methods to use
B. critical incident method
Q17: Which of the following is the easiest and
C. alternation ranking method
most popular technique for appraising
D. electronic performance monitoring
employee performance?
E. paired comparison method
A. alternation ranking
Q12: The primary purpose of providing
employees with feedback during a performance B. graphic rating scale
appraisal is to motivate employees to C. forced distribution
.
D. constant sum rating scale
A. apply for managerial positions
B. revise their performance standards E. behaviorally anchored rating scale
C. remove any performance deficiencies Q18: Which of the following is the first step in
D. enroll in work-related training programs human resource planning?
E. all of the above
A. forecasting future HR needs
B. forecasting the availability of internal
Q13: Which of the following is the primary candidates
disadvantage of using internal sources of C. forecasting the availability of external
candidates to fill vacant positions in a firm? candidates
A. rejected inside applicants may D. reviewing the strategic plan
become disappointed E. balancing supply and demand
B. significant training and Q19: The process of advising, counseling, and
orientation requirements guiding employees is known as .
C. lack of information regarding candidates’
working experience and capabilities A. coaching
D. a fee may be charged by employment B. appraising
agencies C. assessing
E. all of above D. mentoring
E. managing
Q14: All of the following are reasons for
appraising an employee's performance Q20: Which of the following is the main
EXCEPT . difference between coaching and mentoring?
A. making decisions about promotions A. Coaching focuses on work-related
B. correcting any work-related deficiencies behaviors.
C. recruiting new employees B. Mentoring focuses on teamwork related
D. determining appropriate paying policies skills.
E. reviewing employees’ career plans C. Coaching focuses on longer-term
career-type hazards.
Q15: In most organizations, who is primarily D. Coaching focuses on teaching daily
responsible for appraising an employee's tasks.
performance? E. Mentoring is more effective for women.
A. human resources manager Q21: What are the common tools to forecasting
B. employee's direct supervisor labor demand?
C. employee’s co-workers A. Trend analysis
D. employee's subordinates B. Ratio analysis
E. None of the above C. Scatter plot
Q16: What is the last step of any performance D. Qualitative methods
appraisal? E. Trend analysis, ratio analysis, and scatter
plot
A. giving feedback
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Q22: As a head of HR department at GREEN
Company, Mr Brown is conducting a survey to
collect opinions from employees and
supervisors to form a job description for a new
marketing analysis job. Which the methods Mr
Brown used in this case?
A. Interviews
B. Questionnaires
C. Observations
D. Logs
E. Diaries
Q23: What are employers in some nations
(such as Japan, the U.S) doing to deal with the
"aging workforce" problem?
A. hiring workers from other countries
B. hiring more service-based workers
C. integrating ethics into a firm's
policies and practices
D. making employees more productive
E. all of the above
Q26: What is not a step of performance
appraisal?
A. Setting work standards
B. Assessing employee’s actual performance
C. Interview
D. Providing feedback
E. Job analysis
Q27: Which of the following best the structured
situational interview?
A. A procedure designed to solicit
information from a person’s oral responses
to oral inquiries
B. Better determine the quality of each
candidate’s experience as it relates to the job
C. A series of job-relevant questions with
predetermined answers that interviewers ask
of all applicants for the job
D. A series of job-relevant questions that
interviewers ask of all applicants for the job
E. A series of relevant questions with
predetermined answers that interviewers ask
of all applicants for the

Q24: Employee turnover is understood as a Q28: To be easy to make to

result of the following statement except employees fairly, the managers need to
. establish the Key Performance
A. Poor selection decisions Indicatorṣ ̣(KPIs).
B. Inadequate training A. performance’s appraisal
C. Inadequate developing B. career path
D. Insensitive appraisal C. initial performance
E. Inequitable pay D. new employees
E. probation time’s perforamnce
Q25: The interviews are conducted by the
employer immediately prior to the employee
leaving the firm with the aim of better Q29: In the performance appraisal process,
understanding what the employee thinks about what is the last step of any performance
the company. This is called? appraisal?
A. giving feedback
A. Selection interviews
B. setting work standards
B. Job analysis interviews
C. making plans to provide training
C. Exit interviews
D. evaluating the employee's performance
D. Performance appraisal interviews
E. deciding which methods to use
E. Training interviews

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 Q30 : The procedure for determining the duties and skill requirements of a job and the kinds of
person who should be hired for it. This is called:

A. HR planning
B. Job analysis
C. Job design
D. Job descriptions
E. Job specifications recruitment

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JOB DESCRIPTION AND APPLICATION LETTER
Job Description
A job description includes an overview, role summary, catalog of responsibilities, and the
qualifications and experience required for a particular role. It also defines the soft skills and
business skills required for success in the role.

Customer Service Representative Job Description Example

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Letter of Application
- A letter of application, also known as a cover letter, is a job application document sent with
your resume to provide additional information about your skills and experience.
- The letter of application is intended to provide detailed information on why are you are a
qualified candidate for the job you are applying for.
- Your application letter should let the employer know what position you are applying for, what
makes you a strong candidate, why they should select you for an interview, and how you will
follow up.
- An application letter is usually submitted together with your CV or application form

STRUCTURE OF AN APPLICATION LETTER

- Date of Letter
- Applicant’s Complete Address
- Employer’s Complete Name, Title and Address
- Salutation: Dear Mr./Ms. Last Name:
- Letter Content/Body ( present the reason why you write the letter; your qualification;
your working experience; your past achivement,. )
- Closing
(Use: Sincerely or Sincerely yours; Respectfully or Respectfully yours)

EXAMPLE OF AN APPLICATION LETTER

October 1 5, 2023
Peter Davis
Educational District Coordinator
New Haven School Disrict
750 Oxbourgh
New Haven, CT 06 445
Dear Mr . D avidson,
I was q uickly drawn to your posting for an assistant principal, and I believe that my skills,
passion, and experience make me a perfect fit for the positi on. This is the ideal opportunity to
grow in my career while helping the New Haven School District succeed.
I recently graduated from the University of Connecticut with a Master's in Educat ion. As an
administrati ve coordinator at New Haven High School, my time has given me the knowledge ,
experience , and leadership qualities I'll need to thrive in this role. So far in my career , the
achievement I'm most proud of is engaging with the community in our new after-school
program.
Supervising administrative and teaching s taff, implementing school policie s, leading

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assessments, and managing extracurricular programs are just a few of the areas in which I
excel. My passion for cultivating rewarding, dynamic and high-performing educational
environments has resulted in high faculty retention levels and excellent student experiences.
I am enclosing a copy of my resume for you to review . I welcome the opportunity to speak
with you about t his position to elabo rate on my expertise in upcoming educational programs,
which I believe will be an asset to the District as a whole.
Sincerely ,
Andrea Butler

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Write curriculum vitae (CV)
CV: Proper Order of Sections
1. CV Header with Contact Information
2. Personal Profile: CV Objective or CV Summary
3. Work Experience
4. Education
5. Skills
6. Additional Sections

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