3 de Cuoi Ky Alan Tho

3.
Đề cuối kỳ Alan Thớ
Human Resource Management (Trường Đại học Tài chính - Marketing)
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TRƯỜNG ĐẠI HỌC TÀI CHÍNH –
MARKETING KHOA: QUẢN TRỊ KINH
DOANH
ĐỀ THI KẾT THÚC HỌC PHẦN

MÃ ĐỀ/ĐỀ SỐ
Môn thi: Human Resource Management
2
Lớp HP:
Thời gian: 60 phút
KHÔNG sử dụng tài liệu

..................
Họ và tên người học: ............................................... Số báo danh:..........................................
SECTION A: MULTIPLE CHOICE QUESTIONS (5 MARKS)
Q1: An includes people with B. Gathering information about

formally assigned roles who work together economic trend
to achieve the organization’s goals. C. Formulating a mission and vision
statement
A. Organization D. Assessing the implementation of a
B. Human Resource Department strategy
C. Finance Department
D. Marketing Department Q5: What is the first stage of human resource
E. Sale Department planning process?
Q2: What are the trends shaping human A. Develop HR staffing plans and actions
resource management? B. Compile HR planning forecasts
C. Environmental scanning
A. Globalization D. Assess external and internal workforce
B. Economic E. Job analysis
C. Technology
D. Workforce diversity Q6: What are the common tools to
E. All of the above forecasting labor demand?
Q3: Which of the following best describes A. Trend analysis
ethics? B. Ratio analysis
C. Scatter plot
A. Code of conduct D. Qualitative methods
B. Ethical regulations E. Trend analysis, ratio analysis, and
C. Ethical standards scatter plot
D. A and C
E. All of the above Q7: The procedure for determining the duties
and skill requirements of a job and the kinds
Q4: During the strategic planning process, of person who should be hired for it. This is
environmental scanning worksheets are called:
used for ?
A. HR planning
A. Providing employees with job B. Job analysis
performance data C. Job design
D. Job descriptions
1
E. Job specificationsrecruitment answers that
Q8: As a head of HR department at Apple

Company, Mr Andy Jones is conducting a
survey to collect opinions from employees
and supervisors to form a job description for
a new marketing analysis job. Which the
methods Mr Andy Jones used in this case?
A. Interviews
B. Questionnaires
C. Observations
D. Logs
E. Diaries
Q9: All of the following are basic

approaches to job design except ?
A. Job simplification
B. Job enlargement
C. Job rotation
D. Job enrichment
E. Job specification
Q10: The purpose of is to generate

a pool of qualified applicants for
organizations to select from?
A. Recruiting
B. Hiring
C. Selection
D. Training
E. Development
Q11: The process of choosing individuals

with the correct qualifications needed to fill
jobs in a company. This is called:
A. Recruiting
B. Selection
C. Testing
D. Interviews
E. All of the above
Q12: Which of the following best the

structured situational interview?
A. A procedure designed to solicit

information from a person’s oral
responses to oral inquiries
B. Better determine the quality of each
candidate’s experience as it relates to
the job
C. A series of job-relevant
questions with predetermined
2
interviewers ask of all applicants attainable, relevant, and timely
for the job C. Strategic, moderate, achievable,
D. A series of job-relevant relevant, and timely
questions that interviewers ask of
all applicants for the job
E. A series of relevant questions
with predetermined answers that
interviewers ask of all applicants
for the job
Q13: The basic background
information about the firms is best
used for?
A. New employee orientation

B. New employee training
C. New employee development
D. A and B
E. All of the above
Q14: All of the following are

types of training except ?
A. Legally required
B. Basic and remedial skills
C. Job and technical training
D. Organizational culture and norms
E. Soft skills
Q15: The highest level of training

evaluation suggested by Kirkpatrick
(1950s)
is ?
A. Reaction
B. Results
C. Behavior
D. Learning
E. None of the above
Q16: What is not a step of

performance appraisal?
A. Setting work standards

B. Assessing
employee’s actual
performance
C. Interview
D. Providing feedback
E. Job analysis
Q17: SMART goals are best described as
.
A. Straightforward,
meaningful, accessible,
real, and tested
B. Specific, measurable,
3
D. Supportive, meaningful, attainable, real, Q23: All of the following are components of
and timely compensation except .
E. Specific, meaningful, attainable,
real, and timely A. Tangible rewards
B. Base pay
Q18: Who should do the appraisal? C. Tangible indirect rewards
D. Intangible rewards
A. Supervisor E. Variable pay
B. Subordinates
C. Rating committees Q24: What is a wage curve?
D. Self-rating
E. All of the above A. Comprised of jobs of approximately
equal difficulty
Q19: The process for enabling employees to B. A series of steps or levels within a pay
better understand and develop their career grade, usually based on years of services
skills and interests, and to use these skills and C. Show a relationship between the
interests more effectively. This is called? value of the job and the average wage
paid for this job
A. Career management D. Determining prevailing wage rates
B. Career E. A pay system in which the employer’s
C. Career development actual pay rates are competitive with those
D. Career planning in the relevant labor market
E. All of the above
Q25: How to prevent accidents at work?
Q20: Which the statement is best described
of coaching? A. Providing personal protective
A. Educating, instructing, and training equipment
B. Advising, counseling, and guiding B. Reducing unsafe acts
C. Focusing on teaching shorter-term C. Conducting regular safety and health
job- related skills inspections
D. touching on the person’s psychology D. Reducing working at nigh time
E. A and C E. A, B, and C
Q21: Employee turnover is understood as a
result of the following statement except
.
A. Poor selection decisions

B. Inadequate training
C. Inadequate developing
D. Insensitive appraisal
E. Inequitable pay
Q22: The interviews are conducted by the

employer immediately prior to the employee
leaving the firm with the aim of better
understanding what the employee thinks
about the company. This is called?
A. Selection interviews
B. Job analysis interviews
C. Exit interviews
D. Performance appraisal interviews
E. Training interviews
3
Dap an mini test 1 + 2 - HRM
Human Resource Management (Trường Đại học Tài chính - Marketing)

HUMAN RESOURCE MANAGEMENT
MINITEST 1 : REVIEW CHAPTER 1 + 2
1. The basic functions of the management process include all of the following EXCEPT
A) planning B) organizing
C) outsourcing D) leading
2. Which of the following includes five basic functions—planning, organizing,

staffing, leading, and controlling?
A) a job analysis B) strategic management
C) the management process D) adaptability screening
3. Which function of the management process requires a manager to establish

goals and standards and to develop rules and procedures?
A) planning B) organizing
C) staffing D) leading
4. Jolene, a manager, delegates the authority for a project to Lee, her

subordinate. Jolene is most likely involved in which function of the
management process?
A) staffing B) organizing
C) motivating D) leading
5. Larry, a manager at a commercial real estate firm, has established a monthly

sales quota for his sales team. Which basic function of management best describes
Larry's actions?
A) planning B) leading
C) controlling D) organizing
6. Personnel activities associated with human resource management most

likely include all of the following EXCEPT…………………..
A) orienting and training new employees
B) appraising employee performance
C) building employee commitment
D) developing customer relationship
7. Which of the following best defines line authority?

A) management over a small staff in a public firm
B) management with flexible decision-making powers
C) a manager's right to advise other managers or employees
D) a manager's right to issue orders to other managers or employees

8. Ralph works in the HR department and is in charge of developing the plans for
how people are paid and how the employee benefits program is run. Ralph is most
likely holding the position of……………………….
A) training specialist B) recruiter
C) compensation manager D) job analyst
9. Which of the following areas is NOT a major area where human resource
managers assist and advise line managers?
A) recruiting B) hiring
C) compensation D) performance management
10. Which function of the management process includes selecting employees,

setting performance standards, and compensating employees?
A) organizing B) planning
C) motivating D) staffing
11. Since human resources is important to all managers, which is NOT a

personnel mistake a manager wants to avoid making while managing?
A) waste time with useless interviews
B) hire the wrong person
C) have your people not doing their best
D) experience low turnover
12. is the process of forecasting an organizations future demand for, and

supply of, the right type of people in the right number.
A) Human Resource Planning
B) Recruitments
C) Human Resource Management
D) Human Capital Management
13. Which of the following option is not the factor that hinders with the human
resource planning process?
A) Type and quality of forecasting information
B) Time horizons
C) Environmental uncertainties
D) Unite the perspectives of line and staff managers
14. Which of these factors is not included in environmental scanning?

A) Political and legislative issues B) Economic factors
C) Technological changes D) None of the above

15. is the process of estimating the quantity and quality of people required to meet
future needs of the organization.
A) Demand forecasting B) Supply forecasting
C) Environmental forecasting D) None of the above
16. The primary responsibility for human resource planning lies with………..
A) HR Manager B) general manager
C) trade union leader D) line manager
MINI TEST 2 : REVIEW CHAPTER 3, 4,5
Q1. Job analysis is a process of gathering information about the

A. job holder B. job C. management D. organization
Q2: The final process of a job analysis is the preparation of two statements, namely,
A. job observation and job description B. job specification and job observation
C. job description and job specification D. None of the above
Q3: Which of the following terms is not associated with job analysis?
A. task B. duty C. position D. competitor
Q 4. :The process of bringing together different tasks to build a job is called

A. job evaluation B. job design
C. job classification D. job description
Q5: The process of grouping of similar types of works together is known as

A. job classification B. job design
C. job evaluation D. job description

Q6. The system of ranking jobs in a firm on the basis of the relevant characteristics, duties,
and responsibilities is known as:
A. job evaluation B. job design
C. job specification D. job description
Question 7 : The written statement of the findings of job analysis is called

A. job design B. job classification
C. job description D. job evaluation
Question 8.: A structured questionnaire method for collecting data about the personal qualities of
employees is called:
A. functional job analysis B. management position description questionnaire
C. work profiling system D. none of the above
Question 9: The model that aims at measuring the degree of each essential ability required for
performing the job effectively is known as:
A. Fleishman Job Analysis System
B. common metric questionnaire
C. management position description questionnaire
D. functional job analysis
Question 10: The method that depends mainly on the ability and experience of the supervisors for
gathering relevant information about the job is called the
A. task inventory analysis method B. technical conference method
C. diary maintenance method D. critical incident method
Question 11 : Which of the following is not a component of job design?
A. job enrichment B. job rotation
C. job reengineering D. job outsourcing
Q12: On the job training includes
A. Coaching B Conference
C. Explain D. Lecture

Q13:-------is the process of imparting or increasing knowledge or skill of an employee

to do
a particular job.
A. Training B. Development
C. Motivation D. Leadership
Q14: Off the job training method includes:
A. Vestibule training B. Syndicate
C. Sensitivity training D. All of these
Q15: The process of choosing individuals with the correct qualifications needed to fill
jobs in a company. This is called:
A. Recruiting B. Selection
C. Testing D. Interviews
Q16: The procedure for determining the duties and skill requirements of a job and the
kinds of person who should be hired for it. This is called:
A. HR planning B. Job analysis
C. Job design D. Job descriptions
Q17: As a head of HR department at Apple Company, Mrs Jean is conducting a survey

to collect opinions from employees and supervisors to form a job description for a new
marketing analysis job. Which the methods she used in this case?
A. Interviews B. Questionnaires
C. Observations D. Logs
Q18: The basic background information about the firms is best used for?
A. New employee orientation B. New employee training
C. New employee development D. A and B
Q19: All of the following are types of training except ?

A. Legally required B. Basic and remedial skills
C. Job and technical training D. Organizational culture and norms
Q20: The purpose of is to generate a pool of qualified applicants for

organizations to select from?
A. Recruiting B. Hiring
C. Selection D. Training

Minitest-HRM-3 - Minitest-HRM-3
Quản trị nguồn nhân lực (Trường Đại học Tài chính - Marketing)

Minitest 1 HUMAN RESOURCE MANAGEMENT
1. A manager engaged(thực hiện) in the management function of….is monitoring (giám sát)
progess toward goal achievement and taking corrective action(thực hiện hành động khắc
phục) when needed
⇨ Controlling
2. Southern Living magazine was forced to pull and issue off newsstands and mail warnings
to 2.5 million subscribers after it became clear that a recipe for dinner rolls describes as
“little pillows from heaven” was considered controversial. The management function
of… was used when the warning were mailed subscribers
⇨ Controlling
3. As the human resources manager for Spring Engineering and Manufacturing Corp. in
Canton, Michigan, Kim Radeback had to find inexpensive ways to reward and to
motivate high performing employees and bolster morale during a sales-flattening
economic downturn. Radeback had to engage in which management function?
⇨ Leading
4. Jane is in charge of her Rotary Club’s annual fund-raising auction. She will decide who
will ask local businesses for prizes and she will determine the site, and she will decide
who will sell ticket to customers, and who will work the night of the auction. She is
engaged in the management function of:
⇨ Organizing
5. Robert Rothschild Farm boosted morale (nâng cao tinh thần) and showed its gratitude to
its 75 employees at its retail store, by hosting its first employee appreciation(đánh giá
cao) week. It used the management function of…to boost morale.
⇨ Leading
6. To achieve its goal of increase market share, Krispy Kreme launched program in Palm
Beach Country, Florida, that awards grade-school students a free doughnut for every A
on their report cards. Creating this program was primarily the function of which
management function? Which management function was used to create this program?
⇨ Planning
7. Nesle was unsuccessful in early attempts to sell its chocolate in India. It discovered its
chocolate bars were not suitable for the Indian markets because the candy had to sit in
direct sunlight without benefit of air conditioning and became messy. Nestle adopted an
innovation strategy and develop Chocostick, a liquid chocolate, which is very popular.
Solving this problem involved what management function?
⇨ Planning
8. A manager engaged in the management function of….is determining.

(xácđịnh) organizational goal and the means for achieving them
⇨ Planning

9. After the markers of Wonder bread, declared bankruptcy
HUMANtuyên bố phá sản,
RESOURCE their objective
MANAGEMENT
were to increase its revenues: doanh thu by at least 5 percent and reduce its net losses by
at least 80 percent. Which management function was used to set these goal and will help
the company meet them?
⇨ Planning
10. A business school administrator who is determining what classes will be offered in which
rooms and who will teach each specific class is involved in which classical management
function
⇨ Organizing
11. A.U.S Marine drill instructor motivating new recruits to: tuyển dụng challenge
themselves is engaged in which management function
⇨ Leading
12. Homel Foods had to recall 104,000 pounds of Stagg canned chill- labeled “hearty beef
with a kick of green chilies” – after the kick turned out to come instead from the ground-
up part of a plastic handheld calculator. The recall was the applocation of which
management function
⇨ Controlling
13. Homel Foods had to recall 104,000 pounds of Stagg canned chill- labeled “hearty beef
with a kick of green chilies” – after the kick turned out to come instead from the ground-
up part of a plastic handheld calculator. What function helped the company to set the
goals and methods to do the recall
⇨ Planning
14. The four primary functions of management are:

⇨ planning, organizing, leading, controlling
15. Management means

⇨ setting goals and try to achieve goals through others
16. Planning is ultimately based upon

⇨ choosing a goal and developing a method or strategy to achieve that goal.
17. What are the three main steps of HRM process?

⇨ Attracting, developing and retaining qualified employees
18. Which of the following statement is TRUE?

A. HRM is the main responsibility of the HR department
B. HRM is one of the key activities of every managers.
C. HRM is the most important department in a company
D. None of the bove
19. HRM activities are most related to the following functions:

⇨ Leading and organizing

20. Which level of management is responsible for leading
HUMAN function?
RESOURCE MANAGEMENT
⇨ First line
21. What is the order of the contents of Gung Ho clip?

⇨ Values of works, controlling of works and motivating employees.
22. According to the clip, the squirrels work hard not only because the job is important but…
⇨ Worthwhile
23. What is the first step of HRM process?

⇨ Attracting qualified employees
24. To make an employee see the job important , we should …..

⇨ Talk about the benefits and losses of doing the job well or bad to self and to others
25. What are the two components of the value system?

⇨ A system of goals including for self and for others
26. What is the extrinsic reward?
⇨ The systems of rewards from the company
27. What is the intrinsic reward?

⇨ A good emotional feeling of doing something good for someone
28. Which of the following statements is True ?

⇨ Gung Ho is not a quick fix
29. Besides telling benefits and losses, how we can make a job important?
⇨ Tell how imporatnt the job is for self and for others
30. Who should be first in the list of “others” in life?

⇨ A person or the people who we want to make them happy most
31. Who should be first in the list of “others” in work?
⇨ The person who are the most important to our benefits
32. According to the clip what we need to do first if we want to let the employees do the jobs
by themselves?
⇨ Clarify the goals
33. Autonomous means….

⇨ Give the employees the freedom manke decision how they will perform the job
34. According to the clip, what we need to do after goal clarification if we want to let the
employees do the jobs by themselves?
⇨ Train them
3

35. According to the clip, how should the goal of the job be?
⇨ Able to do but little change
36. The first “C” in E=MC2 37. The second “C” in E=MC2
⇨ Cash ⇨ Congratulations
38. The “R” in the T.R.U.E principle of

cheering people represent for? 39. The “U” in the T.R.U.E principle of
⇨ Responsive cheering people represent for?
⇨ Unconditional
40. The last question in the clip is?

⇨ Is the Gung Ho story true for whom watching the clip?
41. What are the role of research and development?

⇨ Designing, material, characteristics, new uses
⇨ Including the research, improvement and improment of existing product quality.
⇨ Seeking optimum production and processing technologies to produce products (both
old and new) with optimum quality and price
42. In the organization’s function, which function plays an important role in finding new
ones more effectively than the only ones?
⇨ R&D
43. Whom does the marketing function managers?

⇨ Customer
⇨ Non-customer
⇨ Community
44. Which function of organization distributes data for other function?
⇨ MIS
45. Which of the following statement doesn’t describe management information system?
⇨ Distribute information about finance for human resources department
46. In which step is the current demand forecast and analysis of human resources in the
organization?
⇨ Human Resources planning
47. How to know the organization’s human resources management is good or not?
⇨ Based on the satisfaction, the level of enthusiasm of workers
48. Which factor can be used to appraise the effect of operation or production function
⇨ The labor productivity

49. Which of the following statement is NOT trueHUMANwhen weRESOURCE
mention theMANAGEMENT
relationship of
operation department with the orthers in a company?
⇨ Marketing department provides information about new technologies for operation
department to improve operational efficiency
50. What are the function of Finance & Accounting?

⇨ It gathers and summarizes financial data to prepare financial report such as balance
sheet and income statement or the organization's management, investors, lenders,
suppliers, tax authorities and other stakeholders
MINITEST 2
1. When a sales job is being filled by an untrained individual (cá nhân chưa qua đào tạo), the
job specifications list will most likely include…. As a way to predict which candidate will
perform the job well.
a. Relevant certification
2. Which of the following question will most likely be addressed by a manager who is writing a
job description based on a competency- based job analysis
⇨ What should the employee be able to do in order to competenly perform this job?
3. All of the following are major in which an HR manager assists:hỗ trợ and advise line
manager EXCEPT ….
⇨ Strategic business planning: lậ p kế hoạ ch kinh doanh chiến lượ c
4. Which of the following refers to the authority a manager has to advise other managers or
employees?
⇨ Staff authority
5. Which of the following is most likely a like function of the human resource manager
⇨ Directing the activities of subordinates in the HR department
6. One of the…functions of a human resource manager includes directing the activities of his or
her subordinates in the HR department.
⇨ Line
7. Human resource managers generally exert… within the human resources department and…
outside the human resource department.
⇨ Line authority; staff authority
8. All of the following are example of human resource responsibilities EXCEPT …
⇨ Financial advisor
9. Ralph works in the HR manager and is in charge or developing the plans for how people are
paid and how the employee benefits program is run. Ralph is most likely holding the position
of
⇨ Compensation manager

10. Which of the following human resource management specialties
HUMAN calls for collecting
RESOURCE data to
MANAGEMENT
write job description
⇨ Job analyst
11. Which of the following areas is NOT a major area where human resource manager assist and
advise line manager
⇨ Operational management
12. Which HR position involves preparing job description
⇨ Job analyst
13. What is the first step in the recruitment and selection process
⇨ Deciding what positions to fill
14. which result of job analysis process is mainly used in training employees
⇨ Job specification
15. Which result of job analysis process is mainly used in recruitment
⇨ Job description
16. Which result of job analysis process is mainly used in selection
17. Which result of job analysis process is mainly used in performance appraisal
⇨ Job description
18. Which result of job analysis process is mainly used in compensation
⇨ Job description
19. Attracting the qualified candidates to submit application is
⇨ Recruitment
20. The performance standards is include in
⇨ Job description
21. Which of the following terms refers to the procedure used to determine the duties associated
with job position and the characteristics of the people to hire for those position
⇨ Job analysis
22. The information resulting from a job analysis is first used for writing
⇨ Job description
23. All of the following types of information will most likely be collected by a human resource
specialist through a job analysis is EXCEPT
⇨ Employee benefits option
24. A manager uses the information in a job analysis for all the following EXCEPT…
⇨ Designing the medical and social insurance package

6

25. Which of the following most likely depends on a job’s required
HUMAN skills, education
RESOURCE level, safety
MANAGEMENT
hazards and degree of responsibility
⇨ Employee compensation
26. Allison, a manager at a large clothing retail store, needs to determine essential duties that
have not been assigned to specific employees.
⇨ Job analysis
27. The….. lists a job’s specific duties as well as the skills and training needed to perform
particular job.
⇨ Job description
28. Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job
analysis. What should be Jennifer’s first step in the process
⇨ Determining what job or position will be analyzed
29. Which of the following is a written statement that describes the activities, responsibilities,
working conditions and supervisory responsibilities of a job
⇨ Job description
30. Which of the following refers to the human requirements needed for a job, such as education,
skills and personality
31. All of the following requirements are typically addressed in job specification EXCEPT
⇨ Working conditions
32. Which of the following indicates the division of work within a firm and the lines of authority
and communication
⇨ Organization chart
33. The fourth step in conducting a job analysis most likely involves collecting data about all of
the following EXCEPT
⇨ Employee turnover rates
34. During the joc analysis process, the primary purpose of having workers review and modify
data collected about their current positions is to…
⇨ Confirm that the information is correct and complete
35. What is the final step in conducting a job analysis
⇨ Writing a job description and job specification
36. Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social
skills as indicates in the firm’s job…
⇨ Report
37. The primary concern of performing a job analysis regards the …
⇨ Amount of time a job analysis takes to complete
38. Most job descriptions contain sections that cover all of the following EXCEPT….

⇨ Required overtime HUMAN RESOURCE MANAGEMENT
7

39. What type of information is contained in the job identification section of a job description
⇨ Job tilte
40. Which of the following is the primary source of information an employer uses to write a job
specification
⇨ Job analysis
HRM MINI TEST 3
1) Finding and attracting applicants to submit application for positions is known as (được gọi là)
.
A) succession planning C) personnel planning
B) employee D) job posting
recruiting
2) Recruiting is to .
A) determine whether to use inside or outside candidates (ứng viên)
B) forecast the short-term supply of outside candidates
C) create positive word-of-mouth about a firm
D) develop an applicant pool
3) All of the following are characteristics of a job posting(tin tuyển dụng) EXCEPT .
A) listing the job's information
B) providing the job's pay rate.
C) publicizing (công bố) the open job to employees
D) indicating the preferred number of applicants
4) A company would use internal recruiting: tuyển dụng nội bộ when .

A) time is limited and the company does not have a recruitment budget.
B) in need for innovation.
C) there are many current employees like to apply for the position
D) the company is going to open a new store.
5) A company would use external recruiting: tuyển dụng bên ngoài when .
6) What is the company looking for from recruitment?

A) information of candidates C) Job application
B) new employee(s) D) performance standards
7) Which of the following medias is still popular for job advertising despite of the wide use of
internet?
A) Television C) Job boards
B) Newspaper and D) Referent
magazines
8) What is the first step in the recruitment process? A) identifying the recruitment need
B) determining the recruitment need
C) develop a position analysis
D) determining the recruitment budget
8

9) The job posting (advertisement) needs to tell the candidate all the following
EXCEPT .
A) key responsibilities/duties C) working conditions
B) competencies required
D) the current situation of the company
10) What is the key purpose of recruitment process?

A) to attract the best candidates for the company
B) to find the best fit candidate for the
position
C) to advertise the company brand
D) to select the new employee(s)
11) Help the employees improve their KSAs to meet the KSAs required belong to which of the
HR activities?
A) Selection C) Training
B) Performance appraisal D) Employment relation
12) Solving the conflict between the employees and employer belong to which of the HR
activities?
B) Performance appraisal

D) Employment relation
13) “The best way to have better results is to find out why and how we have the current results”
is the principle going with which HR activities?
B) Performance D) Employment relation
appraisal
14) The principle of attracting qualified candidates is .

A) Fit C) equal opportunities
B) Best among candidates D) none of the above
15) “Qualified employee” means .

A) excellent KSAs
B) achieve the job goals with low cost
C) the best among candidates
D) high potential to stay long with the company
16) Which of the following is TRUE about selection?

A) Selection is to select the best candidates for a position
B) Selection focuses on interviewing the candidates
C) Selection is about testing the candidates’ working experiences
D) None of the above
17) Which step in the selection process can assess the effectiveness of recruitment?
A) Interview
B) Selection test
C) Background check and degree verification
D) Application and resume screening

18) The candidates is quickly rejected at the first step ofHUMAN
selection RESOURCE
process because .
MANAGEMENT
A) the candidate’s qualifications is lower than the qualification required
B) the candidate’s qualification is very different from the qualification required
C) the candidate is not compatible with the job specification
D) the candidate does not demonstrate the potential to do the job well
19) Which of the following statement is TRUE about background check?

A) background check is to verify the employment history of the candidate
B) background check is to know whether the candidate did something against law and ethical
norms
C) background check is to check the degree of the candidate
D) all of the above
20) The actual KSAs of the candidates will be compared with the KSAs standards from .
A) job summary C) job specification
B) job description D) job identification
21) Two of the most important results of a job analysis are .

A) recruiting guidelines and selection boundaries
B) job descriptions and job specifications
C) rater training and selection validation
D) employee-needs assessment and performance appraisal evaluation
22) The United Kingdom issued a new recruitment publication for the nation's Fire Service. The
publication lists all of the qualifications needed to become a fire fighter. This recruitment
pamphlet is actually a(n) .
A) job C) labor resource guide
specification D) job description
B) task inventory
23) Which of the following types of information would typically be collected as part of a job
analysis?
A) work activities
B) tools and equipment used
C) knowledge, skills, and abilities needed to do the job
D) all of these
24) Which of the following is an external recruiting method?

A) advertisin C) job posting
g D) needs-assessment implementations
B) career paths
25) The first selection device most job applicants encounter when they seek a job are .
A) Internet sites and trade shows
B) recruitment centers and Internet sites
C) interviews and job application letters
D) application forms and résumés

10

26) A study in the construction industry found that whenHUMAN
equipment is stolen from
RESOURCE building sites,
MANAGEMENT
workers are the culprits 82 percent of the time. Which type of selection information would
employers in the construction industry receive the greatest benefit from if their goal is to stop
employee theft?
A) résumés C) job descriptions
B) performance appraisals

D) background checks
27) Estimates of from 2 percent to 20 percent of a taxicab company’s driver workforce could
result as new federal regulations requiring that all drivers be fingerprinted and the drivers
checked to see if they have a criminal record. This new will cause a worsening problem for
the already over-extended employer.
A) integrity check
B) background check
C) recruitment evaluation procedure
D) validation test
28) The term refers to both the financial and nonfinancial rewards organizations give
employees in exchange for their work.
A) wages C) compensation
B) value-added D) salaries
29) An ESOP is an .
A) equitable stock ownership plan C) employee salary option program
B) employee stock ownership D) equity in salary organizational plan
plan
30) Before beginning to recruit, organizations must .

A) advertise for job candidates C) conduct a job analysis
B) create a job description D) create a job specification
31) Salary is different from wage in term of .

A) the period of payment C) the employee to be paid
B) the amount of money paid D) the expected competencies
32) Compensation for the excellent performance is .

A) incentiv C) salary
e D) wage
B) bonus
33) Alices work for a groceries store and get paid 7.5 US dollars per hour. The store pays
Alice .
A) incentive C) salary
B) bonus

D) wage
34) Social insurance and medical insurance belong to the component of employee
compensation
A) incentive C) benefit
B) bonus D) Wage
11

35) Which of the following is non-financial pay?
B) bonus
36) Which of the following is the first step of job seeking preparation process?
A) Prepare the CV, KSAs and ready for the interview
B) Develop a list of companies to apply
C) Determine the ideal job/career
D) Prepare foreign language and soft skills
37) What is the most important factor to consider when determining ideal job/career?
A) Goals, competencies and then dreams
B) Dreams, competencies and then goals
C) Competencies, goals and then dreams
38) Which languages should be advantages if working with the South America countries?
A) Latin C) French
languages D) Dutch
B) English
39) The concept of nonfinancial pay is .

A) Salary plus bonus
B) Salary plus extra day off or training opportunities
C) Salary plus incentive
D) Salary plus wage
40) Which of the following HR activities should be focus on when the company have more
employees than needed?
A) Training C) Job analysis
B) Job rotation D) Employment relation
Minitest4
1) Help the employees improve their KSAs to meet the KSAs required belong to which of the
HR activities?
B) Performance appraisal D) Employment relation
2) Solving the conflict between the employees and employer belong to which of the HR
activities?

D) Employment relation
12

3) “The best way to have better results is to find out why and howRESOURCE
HUMAN we have the current results” is
MANAGEMENT
A ) S e l e ct i o n
t h e p r i n i p l e going with which HR C) Training
activities? D) Employment relation
4) The principle of attracting qualified candidates is .
A) Fit C) equal opportunities

B) Best among candidates D) none of the above
5) “Qualified employee” means .
A) excellent KSAs C) the best among candidates

B) achieve the job goals with low cost D) high potential to stay long with the
company
6) Which of the following is TRUE about selection?
A) Selection is to select the best candidates for a position
B) Selection focuses on interviewing the candidates
C) Selection is about testing the candidates’ working experiences
7) Which step in the selection process can assess the effectiveness of recruitment?
A) Interview C) Background check and degree

verification
B) Selection test

D) Application and resume screening
8) The candidates is quickly rejected at the first step of selection process because .
A) the candidate’s qualifications is lower C) the candidate is not compatible with the
than the qualification required job specification
B) the candidate’s qualification is D) the candidate does not demonstrate the
very different from the qualification potential to do the job well
required
13

9) Which of the following statement is TRUE about background
HUMANcheck?
RESOURCE MANAGEMENT
A) background check is to verify the employment history of the candidate
B) background check is to know whether the candidate did something against law and ethical
norms
C) background check is to check the degree of the candidate
D) All of the above
10) The actual KSAs of the candidates will be compared with the KSAs standards from .
A) job summary C) job specification

B) job description D) job identification
11) Two of the most important results of a job analysis are .
A) recruiting guidelines and selection boundaries
B) job descriptions and job specifications
C) rater training and selection validation
D) employee-needs assessment and performance appraisal evaluation
12) The United Kingdom issued a new recruitment publication for the nation's Fire Service. The
publication lists all of the qualifications needed to become a fire fighter. This recruitment
pamphlet is actually a(n) .
A) job C) labor resource guide

specification
D) job description
B) task inventory
13) Which of the following types of information would typically be collected as part of a job
analysis?
A) work activities C) knowledge, skills, and abilities needed to

B) tools and equipment used do the job

D) all of these
14) Which of the following is an external recruiting method?
A) advertisin C) job posting

g
D) needs-assessment implementations
B) career paths
14

15) The first selection device most job applicants encounter when they seek a job are .
A) Internet sites and trade shows C) interviews and job application letters
B) recruitment centers and Internet sites

D) application forms and résumés
16) A study in the construction industry found that when equipment is stolen from building sites,
workers are the culprits 82 percent of the time. Which type of selection information would
employers in the construction industry receive the greatest benefit from if their goal is to stop
employee theft?
A) résumés C) job descriptions

B) performance appraisals

D) background checks
17) Estimates of from 2 percent to 20 percent of a taxicab company’s driver workforce could
result as new federal regulations requiring that all drivers be fingerprinted and the drivers
checked to see if they have a criminal record. This new will cause a worsening problem for
the already over-extended employer.
A) integrity check C) recruitment evaluation procedure

B) background D) validation test
check
18) The term refers to both the financial and nonfinancial rewards organizations give
employees in exchange for their work.
A) wages C) compensation
B) value-added D) salaries
19) An ESOP is an .
A) equitable stock ownership plan C) employee salary option program

B) employee stock ownership D) equity in salary organizational plan
plan
20) Before beginning to recruit, organizations must .
A) advertise for job candidates C) conduct a job analysis

B) create a job description D) create a job specification
15

21) When a sales job is being filled by an untrained individual, the job specifications list will
most likely include as a way to predict which candidate will perform the job well.
A) age and gender C) relevant certification

B) past job performance D) the expected competencies
22) Which of the following questions will most likely be addressed by a manager who is writing
a job description based on a competency-based job analysis?
A) What are the typical duties associated with this job?
B) What are the working conditions and safety issues related to this job?
C) What opportunities for advancement are available to an employee in this job?
D) What should the employee be able to do in order to competently perform this job?
23) All of the following are major areas in which an HR manager assists and advises line
managers EXCEPT .
A) recruiting C) strategic business planning

B) hiring D) compensation
24) Which of the following refers to the authority a manager has to advise other managers or
employees?
A) staff C) functional authority

authority
D) corporate authority
B) line authority
25) Which of the following is most likely a line function of the human resource manager?
A) ensuring that line managers are implementing HR policies
B) advising top managers about how to implement EEO laws
C) representing the interests of employees to senior management
D) directing the activities of subordinates in the HR department
26) One of the functions of a human resource manager includes directing the activities
of his or her subordinates in the HR department.
A) coordinative B) corporate

16

C) staff D)HUMAN
line RESOURCE MANAGEMENT
27) Human resource managers generally exert within the human resources department
and outside the human resources department.
A) line authority; staff C) functional authority; line authority

authority
D) staff authority; implied authority
B) staff authority; line authority
28) All of the following are examples of human resource responsibilities EXCEPT .
A) job analyst C) compensation manager

B) financial D) labor relations specialist
advisor
29) Ralph works in the HR department and is in charge of developing the plans for how people
are paid and how the employee benefits program is run. Ralph is most likely holding the position
of:
A) training specialist C) compensation manager

B) recruiter D) job analyst
30) Which of the following human resource management specialties calls for collecting data to
write job descriptions?
A) job analyst C) compensation manager

B) job training specialist D) EEO coordinator
31) A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in
which management function?
A) planning C) controlling
B) organizing

D) leading
32) Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with
a kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a
plastic handheld calculator. The recall was the application of which management function?
A) controllin C) planning
g
D) organizing
B) leading
17

33) Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled
HUMAN "hearty beef with
RESOURCE MANAGEMENT
a kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a
plastic handheld calculator. What function helped the company to set the goals and methods to
do the recall?
A) controlling C) planning
B) leading D) organizing
34) The four primary functions of management are:
A) controlling; planning; strategizing;

C) planning; organizing;
disciplining
leading; controlling
B) communicating; planning; evaluating;
D) hiring; firing; evaluating; motivating
disciplining
35) Management means
A) controlling; planning; strategizing; disciplining
B) Setting goals and try to achieve goals through others
C) planning; organizing; leading; controlling
D) hiring; firing; evaluating; motivating
36) Planning is ultimately based upon .
A) how a planner deals with bounded rationality
B) choosing a goal and developing a method or strategy to achieve that goal
C) the relationship between organizational line and staff personnel
D) whether the mission statement is internally or externally oriented
37) What are the three main steps of HRM process?
A) Attracting, developing and retaining qualified employees
B) Training, compensating and motivating employees
C) Planning, organizing and controlling
18
D) None of the above HUMAN RESOURCE MANAGEMENT
38) Which of the following statements is TRUE?
A) HRM is the main responsibility of the HR department
B) HRM is one of the key activities of every managers
C) HRM is the most important department in a company
39) HRM activities are most related to the following functions:
A) Planning and controlling C) Controlling and leading
B) Planning and organizing

D) Leading and organizing
40) Which level of management is most responsible for leading function?
A) Top C) First line

B) Middle D) All types of managers
41. What are the role of research and development?
A. Designing, material, characteristics, new uses.
B. Including the research, improvement and improvement of existing product quality.
C. Seeking optimum production and processing technologies to produce products (both old
and new) with optimum quality and price.
D. All of the above.
42. In the organization’s functions, which function plays an important role in finding new ones
more effectively than the old ones?
A. HRM. C. R & D
B. Marketing. D. MIS
43. Whom does the marketing function manages?

A. Customer. C. Community.
B. Non-customer.

D. All of the above. HUMAN RESOURCE MANAGEMENT
44. Which function of organization distributes data for other functions?

A. CIA. C. CIS.
B. MIS. D. MIT.
19

45. Which of the following statement does not describeHUMAN
management information
RESOURCE system?
MANAGEMENT
A. A system helps firms manage effectively.
B. Distribute information about finance for human resource department.
C. Provide data for a marketing department.
D. May not be existed in firms.
46. In which step is the current demand forecast and analysis of human resources in the
organization?
A. Human Resource C. Training and developing.
Planning. D. Staff assessment.
B. Recruitment.
47. How to know the organization's human resources management is good or not?
A. Rely on the number of disputes in the business.
B. Based on the satisfaction, the level of enthusiasm of the workers.
C. Rely on the organization's average productivity.
D. All of the above.
48. Which factor can be used to appraise the effect of operation or production function?
A. The quality of products or services.
B. Minimizing the operating expenses.
C. The labor productivity.
D. Changing in the design or packaging of products.
49. Which of the following statements is NOT true when we mention the relationship of
operation department with the others in a company?
A. The operation department uses the results of R&D department to mass-produce.
B. Marketing department provides information about new technologies for
operation department to improve operational efficiency.
C. Marketing and operation department have conflict about the quality of products, lower
prices, delivery time,… while there are restricted technologies.
D. The operation department is one of the departments needs money most.
50. What are the functions of Finance & Accounting ?

A. It is used to create, keep and satisfy the customer.
B. It gathers and summarizes financial data to prepare financial reports such as
balance sheet and income statement for the organization's management,
investors, lenders, suppliers, tax authorities, and other stakeholders.
C. It includes conducting job analyses, planning personnel needs, recruiting the right people
for the job, orienting and training, managing wages and salaries.
D. It applied research, and aimed at discovering solutions to problems or creating new goods.
51) Finding and attracting applicants to submit application for positions is known as .
A) succession planning C) personnel planning
B) employee D) job posting

recruiting
52) Recruiting is to….
20

A) determine whether to use inside or outside candidates HUMAN RESOURCE MANAGEMENT
B) forecast the short-term supply of outside candidates
C) create positive word-of-mouth about a firm
D) develop an applicant pool

53) All of the following are characteristics of a job posting EXCEPT .
A) listing the job's information
B) providing the job's pay rate
C) publicizing the open job to employees
D) indicating the preferred number of applicants
54) A company would use internal recruiting when .
55) A company would use external recruiting when .
56) What is the company looking for from recruitment?
A) information of candidates C) Job application
B) new employee(s) D) performance standards
57) Which of the following medias is still popular for job advertising despite of the wide use of internet?
A) Television B) Newspaper and magazines
21

C) Job boards D) Referent
58) What is the first step in the recruitment process?
A) identifying the recruitment need C) develop a position analysis
B) determining the recruitment need D) determining the recruitment budget
59) The job posting (advertisement) needs to tell the candidate all the following EXCEPT .
A) key responsibilities/duties C) working conditions
B) competencies required D) the current situation of the company
60) What is the key purpose of recruitment process?
A) to attract the best candidates for the C) to advertise the company brand
company
D) to select the new employee(s)
B) to find the best fit candidate for the position
61) What is the order of the contents of Gung Ho clip?
A) Values of works, controlling of works and motivating employees
B) Cheering, giving controlling and rewarding employees
C) Timely, responsive, unconditional and enthusiasm
62) According to the clip, the squirrels work hard not only because the job is important but
A) Worthwhile
B) Valuable C) Meaningful
D) Rewarded
63) What is the first step of HRM process?
A) Attracting qualified employees B)Training, compensating and motivating

employees
22
C) Planning, organizing and controlling D) None
HUMANof theRESOURCE
above MANAGEMENT
64) To make an employee see the job important, we should
A) Make him or her understand the importance C) Promise the rewards

of the job
D) Tell the punishes
B) Talk about the benefits and losses of doing
the job well or bad to self and to others
65) What are the two components of a value system?
A) A system of goals including for self and for others
B) The systems of rewards from the company
C) A good emotional feeling of doing something good for someone
D) The intrinsic and extrinsic rewards
66) What is the extrinsic reward?
A) A system of goals for self and others and a systems of “to do” and “not to do”
B) The systems of rewards from the company
C) A good emotional feeling of doing something good for someone
D) The salary
67) What is the intrinsic reward?
A) A system of goals for self and others and C) A good emotional feeling of doing
a systems of “to do” and “not to do” something good for someone
B) The systems of rewards from the company D) The salary
68) Which of the following statements is TRUE?
A) A system of goals for self and others and a systems of “to do” and “not to do” are required for all
employees
B) Gung Ho is not a quick fix
C) A good emotional feeling of doing something good for someone is extrinsic reward
23

69) Besides telling benefits and losses, how we can make a job important?
A) Tell the employees about system of goals for self and others
B) Talk to them systems of rewards from the company
C) Tell good emotional feeling of doing something good for someone
D) Tell how important the job is for self and for others.
70) Who should be first in the list of “others” in life?
A) A person or the people we want to make C) The people we supervise

them happy most
D) All people working in the same department
B) The person who are most important to
our benefits
71) Who should be first in the list of “others” in work?
A) A person or the people we want to make them happy most
B) The person who are most important to our benefits

C) The people we supervise
D) All people working in the same department
72) According to the clip, what we need to do first if we want to let the employees do the jobs by
themselves?
A) Train them C) Tell them that we trust them
B) Tell the rewards

D) Clarify the goals
73) Autonomous means
A) Give the employees the freedom to make decision how they will perform the job
B) Let the employee do whatever they want
C) Tell the employees that we trust them
D) Help the employees recognize their weaknesses
24

74) According to the clip, what we need to do after goal clarification
HUMANif RESOURCE
we want to letMANAGEMENT
the employees do
the jobs by themselves?
A) Train them C) Tell them that we trust them
B) Tell the rewards D) Clarify the goals
75) According to the clip, how should the goal of the job be?
A) Able to do but little challenge C) SMART
B) Clear D) Within the ability of the employees
76) The first “C” in E = MC2 represent for
A) Cash C) Car
B) The rewards D)Congratulations
77) The second “C” in E = MC2 represent for
A) Cash C) Car
B) The rewards D) Congratulation
78) The “R” in the T.R.U.E principle of cheering people represent for?
A) Realistic C) Reward
B) Responsive D) Recruitment
79) The “U” in the T.R.U.E principle of cheering people represent for?
A) Unique C) Unconditional
B) Unbelievable D) Undo
80) The last question in the clip is?
A) Is the story true? C) Is Gung Ho a quick fix?
B) Is Gung Ho true? D) Is the Gung Ho story true for whom

watching the clip?
81) Salary is different from wage in term of .
A) the period of payment C) the employee to be paid
B) the amount of money paid D) the expected competencies

25 HUMAN RESOURCE MANAGEMENT

82) Compensation for the excellent performance is .
A) incentiv C) salary
e
D) wage
B) bonus
83) Alices work for a groceries store and get paid 7.5 US dollars per hour. The store pays Alice .
A) incentive: C) salary
B) bonus

D) wage
84) Social insurance and medical insurance belong to the component of employee
compensation
A) incentive
C) benefit
B) bonus
D) Wage
85) Which of the following is non-financial pay?
B) bonus

86) Which of the following is the first step of job seeking preparation process?
A) Prepare the CV, KSAs and ready for the C) Determine the ideal job/career
interview
D) Prepare foreign language and soft skills
B) Develop a list of companies to apply
87) What is the most important factor to consider when determining ideal job/career?
A) Goals, competencies and then dreams
B) Dreams, competencies and then goals
C) Competencies, goals and then dreams
88) Which languages should be advantages if working with the South America countries?
A) Latin C) French
languages
D) Dutch
B) English 26

89) The concept of nonfinancial pay is . HUMAN RESOURCE MANAGEMENT
A) Salary plus bonus C) Salary plus incentive
B) Salary plus extra day off or D) Salary plus wage

training opportunities
90) Which of the following HR activities should be focus on when the company have more employees
than needed?
A) Training C) Job analysis
B) Job rotation

D) Employm ent relation
91) A manager engaged in the management function of is monitoring progress toward goal
achievement and taking corrective action when needed.
A) planning C) leading
B) organizing D) controlling
92) Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5
million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from
heaven" was considered controversial. The management function of was used when the warnings
were mailed to subscribers.
B) organizing D) motivating
93) As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton,
Michigan, Kim Radeback had to find inexpensive ways to reward and to motivate high performing
employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in
which management function?
A) Planning C) Leading
B) Organizing D) Controlling
94) Jane is in charge of her Rotary Club’s annual fund-raising auction. She will decide who will ask local
businesses for prizes, and she will determine the site, and she will decide who will sell tickets to
customers, and who will work the night of the auction. She is engaged in the management function of:
A) Planning C) Leading
B) Controlling D) Organizing
27

95) Robert Rothschild Farm boosted morale and showed its gratitudeRESOURCE
HUMAN to its 75 employees at its retail
MANAGEMENT
store, by hosting its first employee appreciation week. It used the management function of to
boost morale.
A) Leading C) Organizing
B) Commanding D) Controlling
96) To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach
County, Florida, that awards grade-school students a free doughnut for every A on their report cards.
Creating this program was primarily the function of which management function? Which management
function was used to create this program?
A) controlling C) planning
B) leading D) organizing
97) Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate
bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without
benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed
Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management
function?
A) planning C) making things happen

B) meeting the competition D) leading
98) A manager engaged in the management function of is determining organizational goals and
the means for achieving them.
A) planning C) leading
B) organizing D) controlling
99) After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its
revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management
function was used to set these goals and will help the company meet them?
B) organizing D) leading
100) A business school administrator who is determining what classes will be offered in which rooms
and who will teach each specific class is involved in which classical management function?
28
A) organizing C) motivating
B) controlling D) leading
101) All of the following requirements are typically addressed in job specifications EXCEPT
A) desired personality traits C) necessary experience
B) required education levels

D) working conditions HUMAN RESOURCE MANAGEMENT
102) Which of the following indicates the division of work within a firm and the lines of authority and
communication?
A) process chart C) organization chart

B) employee matrix D) corporate overview
103) The fourth step in conducting a job analysis most likely involves collecting data about all of the
following EXCEPT .
A) required employee abilities C) employee turnover rates

B) typical working conditions D) specific job activities
104) During the job analysis process, the primary purpose of having workers review and modify data
collected about their current positions is to .
A) confirm that the information is correct and complete

B) provide a legal benchmark for employer lawsuits
C) encourage employees to seek additional job training
D) validate the job specification list provided by HR
105) What is the final step in conducting a job

analysis?
C) collecting data on specific job activities
A) writing a job description and
job specifications D) reviewing relevant background information
B) validating all of the collected job data
106) Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills
as indicated in the firm's job .
A) specifications B) analysis
29

C) reports D) descriptions
107) The primary concern of performing a job analysis regards the .
A) unverifiable data a job analysis typically provides
B) certification required to conduct a job analysis
C) amount of time a job analysis takes to complete
D) redundant information gathered during a job analysis
108) Most job descriptions contain sections that cover all of the following EXCEPT .
A) performance standards C) responsibilities
B) working conditions

D) requireed overtime HUMAN RESOURCE MANAGEMENT
109) What type of information is contained in the job identification section of a job description?
A) job title C) major functions or activities
B) job summary D) standards of performance
110) Which of the following is the primary source of information an employer uses to write a job
specification?
A) job summary C) performance standards
B) job D) personnel replacement chart

analysis
111) Which of the following terms refers to the procedure used to determine the duties associated
with job positions and the characteristics of the people to hire for those positions?
A) job description C) job analysis

B) job specification D) job context
30

112) The information resulting from a job analysis is first used for writing
HUMAN . MANAGEMENT
RESOURCE
A) job C) personnel questionnaires
descriptions
D) training requirements
B) job specifications
113) All of the following types of information will most likely be collected by a human resources
specialist through a job analysis EXCEPT .
A) work activities C) performance standards
B) human behaviors

D) employee benefits option
114) A manager uses the information in a job analysis for all of the following EXCEPT .
A) assessing training requirements
B) designing the medical and social insurance package
C) determining appropriate compensation
D) providing accurate performance appraisals
115) Which of the following most likely depends on a job's required skills, education level, safety
hazards, and degree of responsibility?
A) employee C) annual training requirements

compensation
D) training and development plans
B) organizational culture
116) Allison, a manager at a large clothing retail store, needs to determine essential duties that have
not been assigned to specific employees. Which of the following would most likely provide Allison with
this information?
A) work activities
C) job analysis
B) job context
D) performance standards
117) The lists a job's specific duties as well as the skills and training needed to perform a
particular job.
A) organization chart B) job analysis

31

C) work aid D) HUMAN
job description
RESOURCE MANAGEMENT
118) Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job
analysis. What should be Jennifer's first step in the process?
A) determining what job or position will be analyzed

B) collecting data on job activities and working conditions
C) selecting representative job positions to assess
D) reviewing relevant background information
119) Which of the following is a written statement that describes the activities, responsibilities, working
conditions, and supervisory responsibilities of a job?
A) job specification
C) job description
B) job analysis
D) job context

120) The instructor of this course wishes his students.
A) A high grade on this course
B) A successful quarter
C) All the best wishes for future career
D) All of the above (This is the correct answer, also what I want to say at the end of this
course.)
MINI TEST 3 - DAP AN - trắc nghiệm


MINI TEST 3 HUMAN RESOURCE MANAGEMENT
Q1: Human resource management most likely Q6: ZEN Architecture is thinking of having
includes all of the following processes except another company take care of its accounting
. reports. This is called:
A. recruiting new employees A. outsourcing
B. compensating employees B. recruiting
C. training new employees C. telecommuting
D. appraising employee performance D. forcasting
E. making strategic business plans E. interviewing
Q2: Which of the following best describes a gig Q7: Mary attended a meeting with the HR
worker? manager and other new employees on her first
A. a full-time employee day of work to learn about employee benefits
B. a worker near retirement age packages, personnel policies, and the past,
C. a freelancer present, culture, and strategies of the company.
D. a blue-collar worker In which of the following did Mary most likely
E. a Gen Z participate?
Q3: SMART goals are best described as A. interviewing
. B. selection
C. employee development
A. straightforward, meaningful, accessible, D. employee orientation
real, and tested E. recruitment
B. specific, measurable, attainable,
relevant, and timely Q8: The methods used to give new or present
C. strategic, moderate, achievable, employees the skills they need to perform their
relevant, and timely jobs are called .
D. supportive, meaningful, attainable, A. interviewing
real, and timely B. selection
E. specific, meaningful, attainable, real, C. training
and timely D. orientation
Q4: The process of reviewing human resources E. management
requirements to ensure that the organization has Q9: Which of the following would most likely
the required number of employees with the occur during the fourth step of the ADDIE
necessary skills to meet its goals is known as: training process?
A. selection. A. preparing online training materials
B. training and development. B. holding on-the-job training sessions
C. strategic planning. C. selecting employees for training
D. recruitment. D. asking participants for feedback
E. human resources planning. E. evaluating the program's successes or
Q5: David, an HR manager for a manufacturing failures
company, must decide if the firm need to Q10: Tam, a new employee at the Amazon
recruit more maintenance workers in the next cafe, spent two days observing the experienced
six months. Which process is David currently baristas making their signature coffee. Tam
working on ? was most likely involved in which of the
A. screening job candidates following?
B. personnel planning A. on-the-job training
C. interviewing job candidates B. lectures
D. writing job descriptions C. employee development
E. training new maintenance workers D. programmed learning
E. behavior modeling


Q11: Which performance appraisal tool B. setting work standards
requires supervisors to categorize employees C. making plans to provide training
from best to worst on various traits? D. assessing the employee's performance
A. graphic rating scale E. deciding which methods to use
B. critical incident method
Q17: Which of the following is the easiest and
C. alternation ranking method
most popular technique for appraising
D. electronic performance monitoring
employee performance?
E. paired comparison method
A. alternation ranking
Q12: The primary purpose of providing
employees with feedback during a performance B. graphic rating scale
appraisal is to motivate employees to C. forced distribution
.
D. constant sum rating scale
A. apply for managerial positions
B. revise their performance standards E. behaviorally anchored rating scale
C. remove any performance deficiencies Q18: Which of the following is the first step in
D. enroll in work-related training programs human resource planning?
E. all of the above
A. forecasting future HR needs
B. forecasting the availability of internal
Q13: Which of the following is the primary candidates
disadvantage of using internal sources of C. forecasting the availability of external
candidates to fill vacant positions in a firm? candidates
A. rejected inside applicants may D. reviewing the strategic plan
become disappointed E. balancing supply and demand
B. significant training and Q19: The process of advising, counseling, and
orientation requirements guiding employees is known as .
C. lack of information regarding candidates’
working experience and capabilities A. coaching
D. a fee may be charged by employment B. appraising
agencies C. assessing
E. all of above D. mentoring
E. managing
Q14: All of the following are reasons for
appraising an employee's performance Q20: Which of the following is the main
EXCEPT . difference between coaching and mentoring?
A. making decisions about promotions A. Coaching focuses on work-related
B. correcting any work-related deficiencies behaviors.
C. recruiting new employees B. Mentoring focuses on teamwork related
D. determining appropriate paying policies skills.
E. reviewing employees’ career plans C. Coaching focuses on longer-term
career-type hazards.
Q15: In most organizations, who is primarily D. Coaching focuses on teaching daily
responsible for appraising an employee's tasks.
performance? E. Mentoring is more effective for women.
A. human resources manager Q21: What are the common tools to forecasting
B. employee's direct supervisor labor demand?
C. employee’s co-workers A. Trend analysis
D. employee's subordinates B. Ratio analysis
E. None of the above C. Scatter plot
Q16: What is the last step of any performance D. Qualitative methods
appraisal? E. Trend analysis, ratio analysis, and scatter
plot
A. giving feedback
2

Q22: As a head of HR department at GREEN Q26: What is not a step of performance
Company, Mr Brown is conducting a survey to appraisal?
collect opinions from employees and A. Setting work standards
supervisors to form a job description for a new B. Assessing employee’s actual performance
marketing analysis job. Which the methods Mr C. Interview
Brown used in this case? D. Providing feedback
E. Job analysis
A. Interviews
B. Questionnaires Q27: Which of the following best the structured
C. Observations situational interview?
D. Logs A. A procedure designed to solicit
E. Diaries information from a person’s oral responses
Q23: What are employers in some nations to oral inquiries
(such as Japan, the U.S) doing to deal with the B. Better determine the quality of each
"aging workforce" problem? candidate’s experience as it relates to the job
C. A series of job-relevant questions with
A. hiring workers from other countries predetermined answers that interviewers ask
B. hiring more service-based workers of all applicants for the job
C. integrating ethics into a firm's D. A series of job-relevant questions that
policies and practices interviewers ask of all applicants for the job
D. making employees more productive E. A series of relevant questions with
E. all of the above predetermined answers that interviewers ask
of all applicants for the
Q24: Employee turnover is understood as a Q28: To be easy to make to

result of the following statement except employees fairly, the managers need to
. establish the Key Performance
A. Poor selection decisions Indicatorṣ ̣(KPIs).
B. Inadequate training A. performance’s appraisal
C. Inadequate developing B. career path
D. Insensitive appraisal C. initial performance
E. Inequitable pay D. new employees
E. probation time’s perforamnce
leaving the firm with the aim of better Q29: In the performance appraisal process,
understanding what the employee thinks about what is the last step of any performance
the company. This is called? appraisal?
A. giving feedback
B. setting work standards
C. making plans to provide training
C. Exit interviews
D. evaluating the employee's performance
E. deciding which methods to use

Q30 : The procedure for determining the duties and skill requirements of a job and the kinds of
person who should be hired for it. This is called:
A. HR planning
B. Job analysis
C. Job design
D. Job descriptions
E. Job specifications recruitment

MINI TEST 3 - DAP AN - trắc nghiệm

MINI TEST 3 HUMAN RESOURCE MANAGEMENT
Q1: Human resource management most likely Q6: ZEN Architecture is thinking of having
includes all of the following processes except another company take care of its accounting
. reports. This is called:
F. recruiting new employees F. outsourcing
G. compensating employees G. recruiting
H. training new employees H. telecommuting
I. appraising employee performance I. forcasting
J. making strategic business plans J. interviewing
Q2: Which of the following best describes a gig Q7: Mary attended a meeting with the HR
worker? manager and other new employees on her first
F. a full-time employee day of work to learn about employee benefits
G. a worker near retirement age packages, personnel policies, and the past,
H. a freelancer present, culture, and strategies of the company.
I. a blue-collar worker In which of the following did Mary most likely
J. a Gen Z participate?
Q3: SMART goals are best described as F. interviewing
. G. selection
H. employee development
F. straightforward, meaningful, accessible, I. employee orientation
real, and tested J. recruitment
G. specific, measurable, attainable,
relevant, and timely Q8: The methods used to give new or present
H. strategic, moderate, achievable, employees the skills they need to perform their
relevant, and timely jobs are called .
I. supportive, meaningful, attainable, F. interviewing
real, and timely G. selection
J. specific, meaningful, attainable, real, H. training
and timely I. orientation
Q4: The process of reviewing human resources J. management
requirements to ensure that the organization has Q9: Which of the following would most likely
the required number of employees with the occur during the fourth step of the ADDIE
necessary skills to meet its goals is known as: training process?
F. selection. F. preparing online training materials
G. training and development. G. holding on-the-job training sessions
H. strategic planning. H. selecting employees for training
I. recruitment. I. asking participants for feedback
J. human resources planning. J. evaluating the program's successes or
Q5: David, an HR manager for a manufacturing failures
company, must decide if the firm need to Q10: Tam, a new employee at the Amazon
recruit more maintenance workers in the next cafe, spent two days observing the experienced
six months. Which process is David currently baristas making their signature coffee. Tam
working on ? was most likely involved in which of the
F. screening job candidates following?
G. personnel planning F. on-the-job training
H. interviewing job candidates G. lectures
I. writing job descriptions H. employee development
J. training new maintenance workers I. programmed learning
J. behavior modeling


Q11: Which performance appraisal tool G. setting work standards
requires supervisors to categorize employees H. making plans to provide training
from best to worst on various traits? I. assessing the employee's performance
F. graphic rating scale J. deciding which methods to use
G. critical incident method
Q17: Which of the following is the easiest and
H. alternation ranking method
most popular technique for appraising
I. electronic performance monitoring
J. paired comparison method
F. alternation ranking
Q12: The primary purpose of providing
employees with feedback during a performance G. graphic rating scale
appraisal is to motivate employees to H. forced distribution
.
I. constant sum rating scale
F. apply for managerial positions
G. revise their performance standards J. behaviorally anchored rating scale
H. remove any performance deficiencies Q18: Which of the following is the first step in
I. enroll in work-related training programs human resource planning?
J. all of the above
Q13: Which of the following is the primary candidates
disadvantage of using internal sources of C. forecasting the availability of external
candidates to fill vacant positions in a firm? candidates
F. rejected inside applicants may D. reviewing the strategic plan
become disappointed E. balancing supply and demand
G. significant training and Q19: The process of advising, counseling, and
orientation requirements guiding employees is known as .
H. lack of information regarding candidates’
working experience and capabilities F. coaching
I. a fee may be charged by employment G. appraising
agencies H. assessing
J. all of above I. mentoring
J. managing
Q14: All of the following are reasons for
appraising an employee's performance Q20: Which of the following is the main
EXCEPT . difference between coaching and mentoring?
A. making decisions about promotions F. Coaching focuses on work-related
B. correcting any work-related deficiencies behaviors.
C. recruiting new employees G. Mentoring focuses on teamwork related
D. determining appropriate paying policies skills.
E. reviewing employees’ career plans H. Coaching focuses on longer-term
career-type hazards.
Q15: In most organizations, who is primarily I. Coaching focuses on teaching daily
responsible for appraising an employee's tasks.
performance? J. Mentoring is more effective for women.
F. human resources manager Q21: What are the common tools to forecasting
G. employee's direct supervisor labor demand?
H. employee’s co-workers F. Trend analysis
I. employee's subordinates G. Ratio analysis
J. None of the above H. Scatter plot
Q16: What is the last step of any performance I. Qualitative methods
appraisal? J. Trend analysis, ratio analysis, and scatter
plot
F. giving feedback
2

Q22: As a head of HR department at GREEN Q26: What is not a step of performance
Company, Mr Brown is conducting a survey to appraisal?
collect opinions from employees and F. Setting work standards
supervisors to form a job description for a new G. Assessing employee’s actual performance
marketing analysis job. Which the methods Mr H. Interview
Brown used in this case? I. Providing feedback
J. Job analysis
F. Interviews
G. Questionnaires Q27: Which of the following best the structured
H. Observations situational interview?
I. Logs F. A procedure designed to solicit
J. Diaries information from a person’s oral responses
Q23: What are employers in some nations to oral inquiries
(such as Japan, the U.S) doing to deal with the G. Better determine the quality of each
"aging workforce" problem? candidate’s experience as it relates to the job
H. A series of job-relevant questions with
F. hiring workers from other countries predetermined answers that interviewers ask
G. hiring more service-based workers of all applicants for the job
H. integrating ethics into a firm's I. A series of job-relevant questions that
policies and practices interviewers ask of all applicants for the job
I. making employees more productive J. A series of relevant questions with
J. all of the above predetermined answers that interviewers ask
Q24: Employee turnover is understood as a Q28: To be easy to make to

result of the following statement except employees fairly, the managers need to
. establish the Key Performance
F. Poor selection decisions Indicatorṣ ̣(KPIs).
G. Inadequate training F. performance’s appraisal
H. Inadequate developing G. career path
I. Insensitive appraisal H. initial performance
J. Inequitable pay I. new employees
J. probation time’s perforamnce
leaving the firm with the aim of better Q29: In the performance appraisal process,
understanding what the employee thinks about what is the last step of any performance
the company. This is called? appraisal?
F. giving feedback
F. Selection interviews
G. setting work standards
G. Job analysis interviews
H. making plans to provide training
H. Exit interviews
I. evaluating the employee's performance
I. Performance appraisal interviews
J. deciding which methods to use
J. Training interviews

Q30 : The procedure for determining the duties and skill requirements of a job and the kinds of
person who should be hired for it. This is called:
A. HR planning
B. Job analysis
C. Job design
D. Job descriptions
E. Job specifications recruitment
1.The basic functions of the management process include all of the following
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffin
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffin
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
2.Which of the following is the person responsible for accomplishing an
organization's goals by planning, organizing, staffing, leading, and controlling
personnel?
A) manager
B) entrepreneur
C) generalist
D) marketer
E) team member
3.A/an________includes people with formally assigned roles who work together
to achieve the organization’s goals.
A) organization
B) human resource department
C) finance department
D) marketing department
E) sales departmen
HRM_Chapter 1: Introduction to Huamn Resource Management
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
2.Which of the following is the person responsible for accomplishing an organization's goals
by planning, organizing, staffing, leading, and controllingpersonnel?
A) manager
B) entrepreneur
C) generalist
D) marketer
E) team member
3.A/an________includes people with formally assigned roles who work together to achieve the
organization’s goals
.A) organization
E) sales department
4.Which function of the management process includes selecting employees, setting
performance standards, and compensating employees?
A) planning
B) organizing
C) staffing
D) leading
E) controlling
5.Sam, a manager at a new manufacturing firm, spends his time on establishing departments
and delegating authority to subordinates. Which basic function of management best describes
Sam’s actions?
A) planning
B) organizing
C) staffing
D) leading
E) controlling
6.Larry, a manager at a commercial real estate firm, has established a monthly sales quota
for his sales team. Which basic function of management best describes Larry's actions?
A) planning
B) organizing
C) staffing
D) leading
E) controlling
7.Human resource management is a management function that helps plan, ______, select,
train, develop, remunerate, and _____ members for firms.
A) retain / encourage
B) interview / orient
C) recruit / maintain
D) qualify / re-train
E) enrich / motivate
W7_HRM_Performance
Appraisal
1.Amanda needs to rate five of her subordinates. She makes a chart of all possible pairsof
employees for each trait being evaluated. Then, she indicates the better employee of each
pairwith a positive symbol on the chart. Finally, she totals the number of positive symbols
for eachemployee. Which method of performance appraisal has Amanda most likely used?
forced distribution behaviorally anchored rating scales
alternation ranking
paired comparison
graphic ranking scale
2.Which of the following is the easiest and most popular technique for appraising employee
performance?
alternation ranking
paired comparison method
forced distribution
graphic rating scale
critical incident method
3.Sam, the supervisor of the manufacturing department at a computer firm, is in the process
ofevaluating his staff's performance. He has determined that 15% of the group will be
identified as high performers, 20% as above average performers, 30% as average performers,
20% as below average performers, and 15% as poor performers. Which performance
appraisal tool has Sam chosen to use?
behaviorally anchored rating scale
alternation ranking
forced distribution
4.All of the following are reasons for appraising an employee's performance EXCEPT
________.
determining appropriate salary and bonuses
identify employees’ training and development needs
making decisions about promotions
creating an organizational strategy map
correcting any work-related deficiencies
5.In most organizations, who is primarily responsible for appraising an employee's
performance?
general manager
human resources manager
employee's direct supervisor
company appraiser
employee's subordinates
6.SMART goals are best described as ________.
specific, meaningful, attainable, real, and timely
specific, measurable, attainable, relevant, and timely
straightforward, meaningful, accessible, real, and tested
strategic, moderate, achievable, relevant, and timely
supportive, meaningful, attainable, real, and timely
7.Which of the following method helps most to create a stronger competitive
environment among employees and avoids the problem of rating all their subordinates
consistently high or low?
forced distribution
alternation ranking
8.All of the following are usually measured by a graphic rating scale EXCEPT ________.
generic dimensions of performance
job-related skills
performance of co-workers
job-related competencies
achievement of objectives
objectives
9.Which of the following is NOT one of the recommended guidelines for setting
effectiveemployee goals?
creating specific goals
being relevant and clearly derive from what the manager and company want to
achieve
assigning measurable goals
encouraging employees to participate in setting goals
administering consequences for failure to meet goals
10.Which of the following terms refers to a performance appraisal based on surveys
from peers, supervisors, subordinates, and customers?
all of the above
team appraisals
upward feedback
360-degree feedback
rating committee
HRM_CLC_Compensation
1.Audrey is a lawyer in a mid-size firm in Chicago. She recently learned that another lawyer
who joined the firm at the same time earns a lower salary than she does. Which form of
equity is most relevant to Audrey's situation?
external
procedural
individual
none of the above
internal
2.Which of the following is NOT an example of compensable factors for sales
employees?
working experience
responsibility for contacts
complexity of duties
level of education
all of the above are examples of compensable factors for sales employees
3.What theory of motivation states that people are strongly motivated to maintain a
balance between what they perceive as their contributions and their rewards?
Equity theory
Expectancy theory
Two-factor theory
Learned needs theory
All of the above
4.Which form of equity refers to the perceived fairness of the processes used to make
decisions regarding the allocation of pay?
individual
procedura
external
none of the above
internal
5.Which form of equity refers to the fairness of a job's pay rate in comparison to other jobs
within the same company?
none of the above
internal
external
individual
procedural
6.Sam is an accountant in a town in the US. He receives an annual salary of $25,000. He
recently found out that a nearby town with a similar population pays people in the same
position $40,000 annually. With which form of equity is Sam most concerned?
procedural
none of the above
internal
individual
external
7.Which of the following terms refers to all forms of pay going to employees and arising from
their employment?
wage reimbursement
financial rewards
employee benefits
salary
employee compensation
8.When using the job evaluation method of job classification, raters categorize jobs into
groups of similar jobs called ________.
classes
grades
cohorts
all of the above
sections
9.Which of the following is NOT a type of direct financial payment?
insurance
incentives
all of the above are types of direct financial payment
wages
commissions
10.Which of the following best describes the point method of job evaluation?
E. ranking each job relative to all other jobs based on overall difficulty
B. categorizing jobs into grades and classes based on specific rules
D. identifying and quantifying the compensable factors present in a job
C. deciding which jobs have a higher number of compensable factors
A. ranking each job relative to all other jobs based on pay grad
Q1: Human resource management is a management function that helps plan, ______, select,
A. retain/ encourage
B. interview/ orient
C. recruit/ maintain
D. qualify/ re-train
E. enrich/ motivate
Q2: Human resource planning is the process of _____what positions the firm will have to
_____, and how to fill them.
A. selecting/ recruit
B. forecasting/ train
C. calculating/ fill
D. deciding/ fill
Q3: SMART goals are best described as ________.
A. straightforward, meaningful,
accessible, real, and tested
B. strategic, moderate, achievable,
relevant, and timely
C. supportive, meaningful, attainable,
real, and timely
D. specific, meaningful, attainable, real,
and timely
E. specific, measurable, attainable,
Q4: In the recruiting process, ________ is the necessary step to do before we make the
decision to employ the candidate. organization has the
A. reference checking
B. initial interviewing
C. strategic planning.
D. working history checking
E. basic reference to candidate’s friends.
Q5: Job analysis is the procedure for determining _____ and _____of a job and the
kind of person who should be hired for it.
A. assignments/ skill
B. missions/ skill requirements
C. the duties/ skill requirements
D. tasks/ requirements
Q6: MCC Label Co., Ltd is planning of having another company take care of its
quality control for its semi-products. This is called_______:
A. forecasting
B. recruiting
C. telecommuting
D. outsourcing
E. interviewing
Q7: Hong joined her new job with welcoming from the HR manager and other new
employees on her first day of work to learn about company policy and culture, code of
conduct, employee benefits packages, company regulations, and company’s
products. In which of the following did Hong most likely participate?
A. interviewing
B. employee orientation training
D. selection
E. recruitment
Q8: The training that the employer gives to the employees for each kind of work/
operation at the working site. It is called________.
A. interviewing
B. selection
C. on-the-job training (OJT training)
D. job orientation
E. task management
Q9: ________identify what kind of people to hire for the job: the knowledge, skills, and
abilities (KSAs) to perform a job satisfactory and based on judgment or statistical analysis
A. job description
B. job analysis
C. job enrichment
D. job specification
E. job rotation
Q10: One of the most popular methods to evaluate the employee’s performance that
includes colleagues evaluate each other is _______.
A. 360-degree feedback appraisal
B. Graphic Rating Scale
C. BARS
D. Critical Incident method
E. MBO
Q11: _______the process in which employees leave an organization and have to
be replaced and it is the rate at which employees leave a firm.
A. revenue
B. turnover
C. retainment
D. a number of people join the company.
E. all of the above
Q12: A comprehensive approach to retaining employees is providing adequate ________. and
professional development.
A. career path
B. career perspectives
C. career perception
D. career prospects.
E. all of the above
Q13: What are the possible causes, advantages and disavantages if we use the
internal recruitment to fill vacant positions in a firm?
A. rejected inside applicants may become
disappointed
B. no significant training and orientation
requirements
C. save the charges for recruiting from
employment agencies
D. flexible to get the filled manpower for
vacancies.
E. all of above
Q14: To be easy to make ________to employees fairly, the managers need to
establish the Key Performance Indicators (KPIs).
A. performance’s appraisal
B. career path
C. initial performance
D. new employees
Q15: In the organizations, who will initially be responsible for appraising an employee's
performance?
A. Chief Executive Officer (CEO)
B. employee's indirect manager
C. employee’s co-workers
D. employee's subordinates
E. employee's direct supervisor
Q16: In the performance appraisal process, what is the last step of any performance
appraisal?
A. giving feedback
Q17: Which of the following is a type of direct financial payment?
A. allowance (telephone fee, travel fee, …)
B. insurance
C. incentives
D. commissions
E. None of the above are not types of
direct financial payment
Q18: A list of a job’s duties, responsibilities, reporting relationships, working conditions, and
supervisory responsibilities – one product of a job analysis means:
A. Job specification
B. Job description
C. Job rotation
D. Job analysis
E. Job satisfaction
Q19: What is is the first step in human resource planning process?
candidates
C. forecasting the availability of external
candidates
D. reviewing the strategic plan
E. balancing supply and demand
Q20: The managers or employers need to pay attention to the noise level, hazardous
conditions, or heat for the employees is known as ________.
A. security aspects
B. industrial conditions
C. working conditions
D. saftety
Q21: Which of the following is the main difference between on-the-job training (OJT) and
off-the-job training (OFJT)?
A. OJT focuses on work-related on job
description of specific position in the
organization. However, OFJT refers to an
education method where employees learn
more about their job or the latest
advancements in their field at a location away
from their workplace.
B. OFJT essentially helps employees perform
their job more efficiently. Unlike OJT, OFJT
can take place near the workplace or
somewhere further away, such as at a resort
or at a training center.
C. Both A and B.
Q22: Which of the following term refers to the requirements for recruiting one position?
A. Job evaluation
B. Job description
C. Job satisfaction
D. Job specification
Q23: The practical HR planning will bring to an organization all of the following
advantages, but EXCEPT:
A. achieve its goals and objectives.
B. make major labour market demands
more successfully.
C. comply with privacy laws.
D. anticipate and avoid shortages and
surpluses of human resources.
E. plan and coordinate recruitment,
selection, training, and career planning
more effectively.
.
Q24: One of most important way that the employers to retain the managers or
employees effective is to give them more and more ________ to attach their rights and
benefits in the organization’s operations.
A. equity
B. dividends
C. obligations
D. time
Q25: To get smooth operation, the managers need to get ________ to get all of employees able
to do the job if someone leave the work.
A. training rotation
B. refresh training
C. orientation training
D. external training
E. all of the above



CHAPTER 7: TRAINING EMPLOYEES

1. Today is Mary's first day of work at a software firm. The HR staff held a meeting with her, introduced the
policies and structures of the company. In which of the following did Mary most likely participate?
A. None of the above

B. Recruiment
C. Selection
D. Employee orientation
E. Employee training
2. James, an HR manager, is currently identifying the specific knowledge and skills required for the 5 new
employees. James is most likely involved in which of the following?
A. task analysis
B. screening
D. program evaluation
3. John is doing a training method to learn a new job where there are sequence of steps he is supposed to learn
step-by-step. This method is called:
A. on-the-job training (OJT)

B. computer learning
C. job instruction training (JIT)
D. bahavior modeling
E. task analysis
4. What is the first step in the ADDIE training process?

assessing the program's successes
A. acquiring training materials

B. appraising the program's budget
C. analyzing the training need
D. all of the above
5. Which of the following would most likely occur during the fourth step of the ADDIE training process?
A. holding on-the-job training sessions

B. asking participants for feedback
C. preparing online training materials
D. selecting employees for training
6. Sam is a new hire. He has been assigned to spend 3 months as an assistant to Sales department head, after
that, 2 months as a marketing executive in Marketing department.
Which type of training is most likely being used in this example?
A. job rotation
B. virtual learning
C. informal learning
D. job expansion
E. JIT
7. Which of the following is most likely NOT mentioned during an employee orientation program?
A. wage curves
B. personnel policies
C. teamwork training
D. communication skill training
8. A structured process by which people become skilled workers through a combination of classroom
instruction and on-the-job training is called ________.
A. on-the-job training
B. coaching technique
C. job instruction training
D. aapprenticeship training
E. lectures
9. Which of the following is the primary advantage of lecturing as a method of training?

A. appropriate for large groups
B. requires limited preparation
C. motivational for employees
D. effective for informal learning
10. The process used to give new or present employees the skills they need to perform their jobs are called
________.
A. development
B. all of the above
C. management
D. training
E. orientation
CHAPTER 8: PERFORMANCE APPRAISAL

1. Which performance appraisal tool requires supervisors to categorize employees from best
to worst on various traits?
A. Graphic rating scale

B. Alternation ranking method
C. Behaviorally anchored rating scales (BARS)
D. Critical incident method
2. Which of the following terms refers to the process of evaluating an employee's current
and/or past performance relative to his or her performance standards?
A. employee selection
B. performance appraisal
C. employee orientation
D. organizational development
3. All of the following are reasons for appraising an employee's performance EXCEPT
________.
A. creating an organizational strategy map

B. making decisions about promotions
C. determining appropriate salary and bonuses
D. correcting any work-related deficiencies
4. Which performance appraisal tool is being used when a supervisor determines percentages
of appraisees into various performance categories before assessing employees' actual
performance?
A. forced distribution
B. behaviorally anchored rating scale
C. alternation ranking
D. graphic ranking scale
5. Which of the following is the easiest and most popular technique for appraising employee
performance?
A. forced distribution
C. alternation ranking
D. graphic rating scale
6. Which of the following is most likely NOT a role played by the HR department in the
performance appraisal process?
A. settiing work standards

B. monitoring the appraisal system's effectiveness
C. conducting appraisals of employees
D. ensuring the appraisal system's compliance with laws and policies
7. In most organizations, who is primarily responsible for appraising an employee's

performance?
A. human resources manager

B. employee's direct supervisor
C. human resources specialists
D. all of the above
8. The primary purpose of providing employees with feedback during a performance

appraisal is to motivate employees to ________.
A. revise their performance standards

B. remove any performance deficiencies
C. enroll in work-related training programs
D. apply for managerial positions
9. SMART goals are best described as ________.
A. specific, measurable, attainable, relevant, and timely

B. straightforward, meaningful, accessible, real, and tested
C. strategic, moderate, achievable, relevant, and timely
D. supportive, meaningful, attainable, real, and timely
10. What is the first step of any performance appraisal?
A. giving feedback
D. assessing the employee's performance
Q1: Human resource management

most likely
includes all of the following
processes except
________.
A. recruiting new employees
B. compensating employees
C. training new employees
D. appraising employee
performance
E. making strategic business plans
Q2: Which of the following best
describes a gig
worker?
A. a full-time employee
B. a worker near retirement age
C. a freelancer
D. a blue-collar worker
E. a Gen Z
Q3: SMART goals are best
described as
________.
accessible,
real, and tested
C. strategic, moderate, achievable,
D. supportive, meaningful,
attainable, real,
and timely
E. specific, meaningful, attainable,
real,
and timely
Q4: The process of reviewing
human resources
requirements to ensure that the
organization has
the required number of employees
with the
necessary skills to meet its goals is
known as:
A. selection.
B. training and development.
D. recruitment.
E. human resources planning.
Q5: David, an HR manager for a
manufacturing
company, must decide if the firm
need to recruit
more maintenance workers in the
next six
months. Which process is David
currently
working on ________?
A. screening job candidates
B. personnel planning
C. interviewing job candidates
D. writing job descriptions
E. training new maintenance
workers
Q6: ZEN Architecture is thinking
of having
another company take care of its
accounting
reports. This is called:
A. outsourcing
B. recruiting
C. telecommuting
D. forcasting
E. interviewing
Q7: Mary attended a meeting with
the HR
manager and other new employees
on her first
day of work to learn about
employee benefits
packages, personnel policies, and
the past,
present, culture, and strategies of
the company.
In which of the following did Mary
most likely
participate?
A. interviewing
B. selection
D. employee orientation
E. recruitment
Q8: The methods used to give new
or present
employees the skills they need to
perform their
jobs are called ________.
A. interviewing
B. selection
C. training
D. orientation
E. management
Q9: Which of the following would
most likely
occur during the fourth step of the
ADDIE
training process?
A. preparing online training
materials
B. holding on-the-job training
sessions
C. selecting employees for training
D. asking participants for feedback
E. evaluating the program's

successes or
failures
Q10: Tam, a new employee at the
Amazon
cafe, spent two days observing the
experienced
baristas making their signature
coffee. Tam was
most likely involved in which of
the following?
B. lectures
D. programmed learning
Q1: Human resource management most likely includes all of the following processes except
________.
D. appraising employee performance
Q2: Which of the following best describes a gig worker?
C. a freelancer
E. a Gen Z
A. straightforward, meaningful, accessible, real, and tested
B. specific, measurable, attainable, relevant, and timely
E. specific, meaningful, attainable, real, and timely
Q4: The process of reviewing human resources requirements to ensure that the organization
has the required number of employees with the necessary skills to meet its goals is known as:
A. selection.
D. recruitment.
Q5: David, an HR manager for a manufacturing company, must decide if the firm need to
recruit more maintenance workers in the next six months. Which process is David currently
E. training new maintenance workers
Q6: ZEN Architecture is thinking of having another company take care of its accounting
A. outsourcing
B. recruiting
C. telecommuting
D. forcasting
E. interviewing
Q7: Mary attended a meeting with the HR manager and other new employees on her first day
of work to learn about employee benefits packages, personnel policies, and the past, present,
culture, and strategies of the company. In which of the following did Mary most likely
participate?
A. interviewing
B. selection
E. recruitment
Q8: The methods used to give new or present employees the skills they need to perform their
A. interviewing
B. selection
C. training
D. orientation
E. management
Q9: Which of the following would most likely occur during the fourth step of the ADDIE
training process?
A. preparing online training materials
B. holding on-the-job training sessions
E. evaluating the program's successes or failures
Q10: Tam, a new employee at the Amazon cafe, spent two days observing the experienced
baristas making their signature coffee. Tam was most likely involved in which of the
following?
B. lectures
Q11: Which performance appraisal tool requires supervisors to categorize employees from
best to worst on various traits?
A. graphic rating scale
Q12: The primary purpose of providing employees with feedback during a performance
B. revise their performance standards
C. remove any performance deficiencies
D. enroll in work-related training programs
E. all of the above
Q13: Which of the following is the primary disadvantage of using internal sources of
candidates to fill vacant positions in a firm?
A. rejected inside applicants may become disappointed
B. significant training and orientation requirements
C. lack of information regarding candidates’ working experience and capabilities
D. a fee may be charged by employment agencies
E. all of above
Q14: All of the following are reasons for appraising an employee's performance
EXCEPT ________.
A. making decisions about promotions
B. correcting any work-related deficiencies
C. recruiting new employees
D. determining appropriate paying policies
E. reviewing employees’ career plans
Q15: In most organizations, who is primarily responsible for appraising an employee's
performance?
Q16: What is the last step of any performance appraisal?
A. giving feedback
Q17: Which of the following is the easiest and most popular technique for appraising
B. graphic rating scale
C. forced distribution
E. behaviorally anchored rating scale
Q18: Which of the following is the first step in human resource planning?
B. forecasting the availability of internal candidates
C. forecasting the availability of external candidates
Q19: The process of advising, counseling, and guiding employees is known as ________.
A. coaching
B. appraising
C. assessing
D. mentoring
E. managing
Q20: Which of the following is the main difference between coaching and mentoring?
A. Coaching focuses on work-related behaviors.
B. Mentoring focuses on teamwork related skills.
C. Coaching focuses on longer-term career-type hazards.
D. Coaching focuses on teaching daily tasks.
E. Mentoring is more effective for women.
Q21: What are the common tools to forecasting labor demand?
A. Trend analysis
B. Ratio analysis
C. Scatter plot
D. Qualitative methods
E. Trend analysis, ratio analysis, and scatter plot

Q22: As a head of HR department at GREEN Company, Mr Brown is conducting a survey to
collect opinions from employees and supervisors to form a job description for a new
marketing analysis job. Which the methods Mr Brown used in this case?
A. Interviews
B. Questionnaires
C. Observations
D. Logs
E. Diaries
Q23: What are employers in some nations (suchas Japan, the U.S) doing to deal with the
"aging workforce" problem?
A. hiring workers from other countries
B. hiring more service-based workers
C. integrating ethics into a firm's policies and practices
D. making employees more productive
E. all of the above
Q24: Employee turnover is understood as a result of the following statement except
________.
E. Inequitable pay
Q25: The interviews are conducted by the employer immediately prior to the employee
leaving the firm with the aim of better understanding what the employee thinks about the
company. This is called?
C. Exit interviews
Q26: What is not a step of performance appraisal?

B. Assessing employee’s actual performance
C. Interview
E. Job analysis
Q27: Which of the following best the structured situational interview?

A. A procedure designed to solicit information from a person’s oral responses to oral inquiries
B. Better determine the quality of each candidate’s experience as it relates to the job
C. A series of job-relevant questions with predetermined answers that interviewers ask of all
applicants for the job
D. A series of job-relevant questions that interviewers ask of all applicants for the job
E. A series of relevant questions with predetermined answers that interviewers ask

establish the Key Performance Indicator (KPIs).
B. career path
D. new employees
appraisal?
A. giving feedback
Q30 : The procedure for determining the duties and skill requirements of a job and the kinds
of person who should be hired for it. This is called:
A. HR planning
B. Job analysis
C. Job design
D. Job descriptions
E. Job specifications recruitmen


EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffin
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffin
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
2.Which of the following is the person responsible for accomplishing an
organization's goals by planning, organizing, staffing, leading, and controlling
personnel?
A) manager
B) entrepreneur
C) generalist
D) marketer
E) team member
3.A/an________includes people with formally assigned roles who work together
to achieve the organization’s goals.
A) organization
E) sales departmen
HRM_Chapter 1: Introduction to Huamn Resource Management
EXCEPT________.
A) planning
B) organizing
C) outsourcing
D) leading
E) staffing
2.Which of the following is the person responsible for accomplishing an organization's goals
by planning, organizing, staffing, leading, and controllingpersonnel?
A) manager
B) entrepreneur
C) generalist
D) marketer
E) team member
3.A/an________includes people with formally assigned roles who work together to achieve the
organization’s goals
.A) organization
E) sales department
4.Which function of the management process includes selecting employees, setting
performance standards, and compensating employees?
A) planning
B) organizing
C) staffing
D) leading
E) controlling
5.Sam, a manager at a new manufacturing firm, spends his time on establishing departments
and delegating authority to subordinates. Which basic function of management best describes
Sam’s actions?
A) planning
B) organizing
C) staffing
D) leading
E) controlling
6.Larry, a manager at a commercial real estate firm, has established a monthly sales quota
for his sales team. Which basic function of management best describes Larry's actions?
A) planning
B) organizing
C) staffing
D) leading
E) controlling
7.Human resource management is a management function that helps plan, ______, select,
A) retain / encourage
B) interview / orient
C) recruit / maintain
D) qualify / re-train
E) enrich / motivate

W7_HRM_Performance
Appraisal
1.Amanda needs to rate five of her subordinates. She makes a chart of all possible pairsof
employees for each trait being evaluated. Then, she indicates the better employee of each
pairwith a positive symbol on the chart. Finally, she totals the number of positive symbols
for eachemployee. Which method of performance appraisal has Amanda most likely used?
forced distribution behaviorally anchored rating scales
alternation ranking
paired comparison
2.Which of the following is the easiest and most popular technique for appraising employee
performance?
alternation ranking
paired comparison method
forced distribution
graphic rating scale
3.Sam, the supervisor of the manufacturing department at a computer firm, is in the process
ofevaluating his staff's performance. He has determined that 15% of the group will be
identified as high performers, 20% as above average performers, 30% as average performers,
20% as below average performers, and 15% as poor performers. Which performance
appraisal tool has Sam chosen to use?
alternation ranking
forced distribution
4.All of the following are reasons for appraising an employee's performance EXCEPT
________.
determining appropriate salary and bonuses
identify employees’ training and development needs
making decisions about promotions
creating an organizational strategy map
correcting any work-related deficiencies
5.In most organizations, who is primarily responsible for appraising an employee's
performance?
general manager
human resources manager
employee's direct supervisor
company appraiser
employee's subordinates
6.SMART goals are best described as ________.
specific, meaningful, attainable, real, and timely
specific, measurable, attainable, relevant, and timely
straightforward, meaningful, accessible, real, and tested
strategic, moderate, achievable, relevant, and timely
supportive, meaningful, attainable, real, and timely
7.Which of the following method helps most to create a stronger competitive
environment among employees and avoids the problem of rating all their subordinates
consistently high or low?
forced distribution
alternation ranking
8.All of the following are usually measured by a graphic rating scale EXCEPT ________.
generic dimensions of performance
job-related skills
performance of co-workers
job-related competencies
achievement of objectives
objectives
9.Which of the following is NOT one of the recommended guidelines for setting
effectiveemployee goals?
creating specific goals
being relevant and clearly derive from what the manager and company want to
achieve
assigning measurable goals
encouraging employees to participate in setting goals
administering consequences for failure to meet goals
10.Which of the following terms refers to a performance appraisal based on surveys
from peers, supervisors, subordinates, and customers?
all of the above
team appraisals
upward feedback
360-degree feedback
rating committee
HRM_CLC_Compensation
1.Audrey is a lawyer in a mid-size firm in Chicago. She recently learned that another lawyer
who joined the firm at the same time earns a lower salary than she does. Which form of
equity is most relevant to Audrey's situation?
external
procedural
individual
none of the above
internal
2.Which of the following is NOT an example of compensable factors for sales
employees?
working experience
responsibility for contacts
complexity of duties
level of education
all of the above are examples of compensable factors for sales employees
3.What theory of motivation states that people are strongly motivated to maintain a
balance between what they perceive as their contributions and their rewards?
Equity theory
Expectancy theory
Two-factor theory
Learned needs theory
All of the above
4.Which form of equity refers to the perceived fairness of the processes used to make
decisions regarding the allocation of pay?
individual
procedura
external
none of the above
internal
5.Which form of equity refers to the fairness of a job's pay rate in comparison to other jobs
within the same company?
none of the above
internal
external
individual
procedural
6.Sam is an accountant in a town in the US. He receives an annual salary of $25,000. He
recently found out that a nearby town with a similar population pays people in the same
position $40,000 annually. With which form of equity is Sam most concerned?
procedural
none of the above
internal
individual
external
7.Which of the following terms refers to all forms of pay going to employees and arising from
their employment?
wage reimbursement
financial rewards
employee benefits
salary
employee compensation
8.When using the job evaluation method of job classification, raters categorize jobs into
groups of similar jobs called ________.
classes
grades
cohorts
all of the above
sections
9.Which of the following is NOT a type of direct financial payment?
insurance
incentives
all of the above are types of direct financial payment
wages
commissions
10.Which of the following best describes the point method of job evaluation?
E. ranking each job relative to all other jobs based on overall difficulty
B. categorizing jobs into grades and classes based on specific rules
D. identifying and quantifying the compensable factors present in a job
C. deciding which jobs have a higher number of compensable factors
A. ranking each job relative to all other jobs based on pay grad
Q1: Human resource management is a management function that helps plan, ______, select,
A. retain/ encourage
B. interview/ orient
C. recruit/ maintain
D. qualify/ re-train
E. enrich/ motivate
Q2: Human resource planning is the process of _____what positions the firm will have to
_____, and how to fill them.
A. selecting/ recruit
B. forecasting/ train
C. calculating/ fill
D. deciding/ fill
accessible, real, and tested
B. strategic, moderate, achievable,
C. supportive, meaningful, attainable,
real, and timely
D. specific, meaningful, attainable, real,
and timely
E. specific, measurable, attainable,
Q4: In the recruiting process, ________ is the necessary step to do before we make the
decision to employ the candidate. organization has the
A. reference checking
B. initial interviewing
D. working history checking
E. basic reference to candidate’s friends.
Q5: Job analysis is the procedure for determining _____ and _____of a job and the
kind of person who should be hired for it.
A. assignments/ skill
B. missions/ skill requirements
C. the duties/ skill requirements
D. tasks/ requirements
Q6: MCC Label Co., Ltd is planning of having another company take care of its
quality control for its semi-products. This is called_______:
A. forecasting
B. recruiting
C. telecommuting
D. outsourcing
E. interviewing
Q7: Hong joined her new job with welcoming from the HR manager and other new
employees on her first day of work to learn about company policy and culture, code of
conduct, employee benefits packages, company regulations, and company’s
products. In which of the following did Hong most likely participate?
A. interviewing
B. employee orientation training
D. selection
E. recruitment
Q8: The training that the employer gives to the employees for each kind of work/
operation at the working site. It is called________.
A. interviewing
B. selection
C. on-the-job training (OJT training)
D. job orientation
E. task management
Q9: ________identify what kind of people to hire for the job: the knowledge, skills, and
abilities (KSAs) to perform a job satisfactory and based on judgment or statistical analysis
A. job description
B. job analysis
C. job enrichment
D. job specification
E. job rotation
Q10: One of the most popular methods to evaluate the employee’s performance that
includes colleagues evaluate each other is _______.
A. 360-degree feedback appraisal
B. Graphic Rating Scale
C. BARS
D. Critical Incident method
E. MBO
Q11: _______the process in which employees leave an organization and have to
be replaced and it is the rate at which employees leave a firm.
A. revenue
B. turnover
C. retainment
D. a number of people join the company.
E. all of the above
Q12: A comprehensive approach to retaining employees is providing adequate ________. and
professional development.
A. career path
B. career perspectives
C. career perception
D. career prospects.
E. all of the above
Q13: What are the possible causes, advantages and disavantages if we use the
internal recruitment to fill vacant positions in a firm?
A. rejected inside applicants may become
disappointed
B. no significant training and orientation
requirements
C. save the charges for recruiting from
employment agencies
D. flexible to get the filled manpower for
vacancies.
E. all of above
establish the Key Performance Indicators (KPIs).
B. career path
D. new employees
Q15: In the organizations, who will initially be responsible for appraising an employee's
performance?
A. Chief Executive Officer (CEO)
B. employee's indirect manager
E. employee's direct supervisor
appraisal?
A. giving feedback
Q17: Which of the following is a type of direct financial payment?
A. allowance (telephone fee, travel fee, …)
B. insurance
C. incentives
D. commissions
E. None of the above are not types of
direct financial payment
Q18: A list of a job’s duties, responsibilities, reporting relationships, working conditions, and
supervisory responsibilities – one product of a job analysis means:
A. Job specification
B. Job description
C. Job rotation
D. Job analysis
E. Job satisfaction
Q19: What is is the first step in human resource planning process?
candidates
C. forecasting the availability of external
candidates
Q20: The managers or employers need to pay attention to the noise level, hazardous
conditions, or heat for the employees is known as ________.
A. security aspects
B. industrial conditions
C. working conditions
D. saftety
Q21: Which of the following is the main difference between on-the-job training (OJT) and
off-the-job training (OFJT)?
A. OJT focuses on work-related on job
description of specific position in the
organization. However, OFJT refers to an
education method where employees learn
more about their job or the latest
advancements in their field at a location away
from their workplace.
B. OFJT essentially helps employees perform
their job more efficiently. Unlike OJT, OFJT
can take place near the workplace or
somewhere further away, such as at a resort
or at a training center.
C. Both A and B.
Q22: Which of the following term refers to the requirements for recruiting one position?
A. Job evaluation
B. Job description
C. Job satisfaction
D. Job specification
Q23: The practical HR planning will bring to an organization all of the following
advantages, but EXCEPT:
A. achieve its goals and objectives.
B. make major labour market demands
more successfully.
C. comply with privacy laws.
D. anticipate and avoid shortages and
surpluses of human resources.
E. plan and coordinate recruitment,
selection, training, and career planning
more effectively.
.
Q24: One of most important way that the employers to retain the managers or
employees effective is to give them more and more ________ to attach their rights and
benefits in the organization’s operations.
A. equity
B. dividends
C. obligations
D. time
Q25: To get smooth operation, the managers need to get ________ to get all of employees able
to do the job if someone leave the work.
A. training rotation
B. refresh training
C. orientation training
D. external training
E. all of the above



CHAPTER 7: TRAINING EMPLOYEES

1. Today is Mary's first day of work at a software firm. The HR staff held a meeting with her, introduced the
policies and structures of the company. In which of the following did Mary most likely participate?
F. None of the above

G. Recruiment
H. Selection
I. Employee orientation
J. Employee training
2. James, an HR manager, is currently identifying the specific knowledge and skills required for the 5 new
employees. James is most likely involved in which of the following?
E. task analysis
F. screening
G. employee development
H. program evaluation
3. John is doing a training method to learn a new job where there are sequence of steps he is supposed to learn
step-by-step. This method is called:
F. on-the-job training (OJT)

G. computer learning
H. job instruction training (JIT)
I. bahavior modeling
J. task analysis
4. What is the first step in the ADDIE training process?

assessing the program's successes
E. acquiring training materials

F. appraising the program's budget
G. analyzing the training need
H. all of the above
5. Which of the following would most likely occur during the fourth step of the ADDIE training process?
E. holding on-the-job training sessions

F. asking participants for feedback
G. preparing online training materials
H. selecting employees for training
6. Sam is a new hire. He has been assigned to spend 3 months as an assistant to Sales department head, after
that, 2 months as a marketing executive in Marketing department.
Which type of training is most likely being used in this example?
F. job rotation
G. virtual learning
H. informal learning
I. job expansion
J. JIT
7. Which of the following is most likely NOT mentioned during an employee orientation program?
E. wage curves
F. personnel policies
G. teamwork training
H. communication skill training
8. A structured process by which people become skilled workers through a combination of classroom
instruction and on-the-job training is called ________.
F. on-the-job training
G. coaching technique
H. job instruction training
I. aapprenticeship training
J. lectures
9. Which of the following is the primary advantage of lecturing as a method of training?

E. appropriate for large groups
F. requires limited preparation
G. motivational for employees
H. effective for informal learning
10. The process used to give new or present employees the skills they need to perform their jobs are called
________.
F. development
G. all of the above
H. management
I. training
J. orientation
CHAPTER 8: PERFORMANCE APPRAISAL

1. Which performance appraisal tool requires supervisors to categorize employees from best
to worst on various traits?
E. Graphic rating scale

F. Alternation ranking method
G. Behaviorally anchored rating scales (BARS)
H. Critical incident method
2. Which of the following terms refers to the process of evaluating an employee's current
and/or past performance relative to his or her performance standards?
E. employee selection
F. performance appraisal
G. employee orientation
H. organizational development
3. All of the following are reasons for appraising an employee's performance EXCEPT
________.
E. creating an organizational strategy map

F. making decisions about promotions
G. determining appropriate salary and bonuses
H. correcting any work-related deficiencies
4. Which performance appraisal tool is being used when a supervisor determines percentages
of appraisees into various performance categories before assessing employees' actual
performance?
E. forced distribution
F. behaviorally anchored rating scale
G. alternation ranking
H. graphic ranking scale
5. Which of the following is the easiest and most popular technique for appraising employee
performance?
E. forced distribution
F. critical incident method
G. alternation ranking
H. graphic rating scale
6. Which of the following is most likely NOT a role played by the HR department in the
performance appraisal process?
E. settiing work standards

F. monitoring the appraisal system's effectiveness
G. conducting appraisals of employees
H. ensuring the appraisal system's compliance with laws and policies
7. In most organizations, who is primarily responsible for appraising an employee's

performance?
E. human resources manager

F. employee's direct supervisor
G. human resources specialists
H. all of the above
8. The primary purpose of providing employees with feedback during a performance

E. revise their performance standards

F. remove any performance deficiencies
G. enroll in work-related training programs
H. apply for managerial positions
9. SMART goals are best described as ________.
E. specific, measurable, attainable, relevant, and timely

F. straightforward, meaningful, accessible, real, and tested
G. strategic, moderate, achievable, relevant, and timely
H. supportive, meaningful, attainable, real, and timely
10. What is the first step of any performance appraisal?
E. giving feedback
F. setting work standards
G. making plans to provide training
H. assessing the employee's performance
Q1: Human resource management

most likely
includes all of the following
processes except
________.
D. appraising employee
performance
Q2: Which of the following best
describes a gig
worker?
C. a freelancer
E. a Gen Z
Q3: SMART goals are best
described as
________.
accessible,
real, and tested
C. strategic, moderate, achievable,
D. supportive, meaningful,
attainable, real,
and timely
E. specific, meaningful, attainable,
real,
and timely
Q4: The process of reviewing
human resources
requirements to ensure that the
organization has
the required number of employees
with the
necessary skills to meet its goals is
known as:
A. selection.
D. recruitment.
Q5: David, an HR manager for a
manufacturing
company, must decide if the firm
need to recruit
more maintenance workers in the
next six
months. Which process is David
currently
E. training new maintenance
workers
Q6: ZEN Architecture is thinking
of having
another company take care of its
accounting
A. outsourcing
B. recruiting
C. telecommuting
D. forcasting
E. interviewing
Q7: Mary attended a meeting with
the HR
manager and other new employees
on her first
day of work to learn about
employee benefits
packages, personnel policies, and
the past,
present, culture, and strategies of
the company.
In which of the following did Mary
most likely
participate?
A. interviewing
B. selection
E. recruitment
Q8: The methods used to give new
or present
employees the skills they need to
perform their
A. interviewing
B. selection
C. training
D. orientation
E. management
Q9: Which of the following would
most likely
occur during the fourth step of the
ADDIE
training process?
A. preparing online training
materials
B. holding on-the-job training
sessions
E. evaluating the program's

successes or
failures
Q10: Tam, a new employee at the
Amazon
cafe, spent two days observing the
experienced
baristas making their signature
coffee. Tam was
most likely involved in which of
the following?
B. lectures
Q1: Human resource management most likely includes all of the following processes except
________.
D. appraising employee performance
Q2: Which of the following best describes a gig worker?
C. a freelancer
E. a Gen Z
A. straightforward, meaningful, accessible, real, and tested
B. specific, measurable, attainable, relevant, and timely
E. specific, meaningful, attainable, real, and timely
Q4: The process of reviewing human resources requirements to ensure that the organization
has the required number of employees with the necessary skills to meet its goals is known as:
A. selection.
D. recruitment.
Q5: David, an HR manager for a manufacturing company, must decide if the firm need to
recruit more maintenance workers in the next six months. Which process is David currently
E. training new maintenance workers
Q6: ZEN Architecture is thinking of having another company take care of its accounting
A. outsourcing
B. recruiting
C. telecommuting
D. forcasting
E. interviewing
Q7: Mary attended a meeting with the HR manager and other new employees on her first day
of work to learn about employee benefits packages, personnel policies, and the past, present,
culture, and strategies of the company. In which of the following did Mary most likely
participate?
A. interviewing
B. selection
E. recruitment
Q8: The methods used to give new or present employees the skills they need to perform their
A. interviewing
B. selection
C. training
D. orientation
E. management
Q9: Which of the following would most likely occur during the fourth step of the ADDIE
training process?
A. preparing online training materials
B. holding on-the-job training sessions
E. evaluating the program's successes or failures
Q10: Tam, a new employee at the Amazon cafe, spent two days observing the experienced
baristas making their signature coffee. Tam was most likely involved in which of the
following?
B. lectures
Q11: Which performance appraisal tool requires supervisors to categorize employees from
best to worst on various traits?
A. graphic rating scale
Q12: The primary purpose of providing employees with feedback during a performance
B. revise their performance standards
C. remove any performance deficiencies
D. enroll in work-related training programs
E. all of the above
Q13: Which of the following is the primary disadvantage of using internal sources of
candidates to fill vacant positions in a firm?
A. rejected inside applicants may become disappointed
B. significant training and orientation requirements
C. lack of information regarding candidates’ working experience and capabilities
D. a fee may be charged by employment agencies
E. all of above
Q14: All of the following are reasons for appraising an employee's performance
EXCEPT ________.
A. making decisions about promotions
B. correcting any work-related deficiencies
C. recruiting new employees
D. determining appropriate paying policies
E. reviewing employees’ career plans
Q15: In most organizations, who is primarily responsible for appraising an employee's
performance?
Q16: What is the last step of any performance appraisal?
A. giving feedback
Q17: Which of the following is the easiest and most popular technique for appraising
B. graphic rating scale
C. forced distribution
E. behaviorally anchored rating scale
Q18: Which of the following is the first step in human resource planning?
B. forecasting the availability of internal candidates
C. forecasting the availability of external candidates
Q19: The process of advising, counseling, and guiding employees is known as ________.
A. coaching
B. appraising
C. assessing
D. mentoring
E. managing
Q20: Which of the following is the main difference between coaching and mentoring?
A. Coaching focuses on work-related behaviors.
B. Mentoring focuses on teamwork related skills.
C. Coaching focuses on longer-term career-type hazards.
D. Coaching focuses on teaching daily tasks.
E. Mentoring is more effective for women.
Q21: What are the common tools to forecasting labor demand?
A. Trend analysis
B. Ratio analysis
C. Scatter plot
D. Qualitative methods
E. Trend analysis, ratio analysis, and scatter plot

Q22: As a head of HR department at GREEN Company, Mr Brown is conducting a survey to
collect opinions from employees and supervisors to form a job description for a new
marketing analysis job. Which the methods Mr Brown used in this case?
A. Interviews
B. Questionnaires
C. Observations
D. Logs
E. Diaries
Q23: What are employers in some nations (suchas Japan, the U.S) doing to deal with the
"aging workforce" problem?
A. hiring workers from other countries
B. hiring more service-based workers
C. integrating ethics into a firm's policies and practices
D. making employees more productive
E. all of the above
Q24: Employee turnover is understood as a result of the following statement except
________.
E. Inequitable pay
Q25: The interviews are conducted by the employer immediately prior to the employee
leaving the firm with the aim of better understanding what the employee thinks about the
company. This is called?
C. Exit interviews
Q26: What is not a step of performance appraisal?

B. Assessing employee’s actual performance
C. Interview
E. Job analysis
Q27: Which of the following best the structured situational interview?

A. A procedure designed to solicit information from a person’s oral responses to oral inquiries
B. Better determine the quality of each candidate’s experience as it relates to the job
C. A series of job-relevant questions with predetermined answers that interviewers ask of all
applicants for the job
D. A series of job-relevant questions that interviewers ask of all applicants for the job
E. A series of relevant questions with predetermined answers that interviewers ask

establish the Key Performance Indicator (KPIs).
B. career path
D. new employees
appraisal?
A. giving feedback
Q30 : The procedure for determining the duties and skill requirements of a job and the kinds
of person who should be hired for it. This is called:
A. HR planning
B. Job analysis
C. Job design
D. Job descriptions
E. Job specifications recruitmen

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Đề cuối kỳ Alan Thớ

Human Resource Management (Trường Đại học Tài chính - Marketing)

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MARKETING KHOA: QUẢN TRỊ KINH

ĐỀ THI KẾT THÚC HỌC PHẦN

Thời gian: 60 phút

KHÔNG sử dụng tài liệu

Q1: An includes people with B. Gathering information about

Q8: As a head of HR department at Apple

Q9: All of the following are basic

Q10: The purpose of is to generate

Q11: The process of choosing individuals

Q12: Which of the following best the

A. A procedure designed to solicit

A. New employee orientation

Q14: All of the following are

Q15: The highest level of training

Q16: What is not a step of

A. Setting work standards

A. Poor selection decisions

Q22: The interviews are conducted by the

Human Resource Management (Trường Đại học Tài chính - Marketing)

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MINITEST 1 : REVIEW CHAPTER 1 + 2

2. Which of the following includes five basic functions—planning, organizing,

3. Which function of the management process requires a manager to establish

4. Jolene, a manager, delegates the authority for a project to Lee, her

5. Larry, a manager at a commercial real estate firm, has established a monthly

6. Personnel activities associated with human resource management most

7. Which of the following best defines line authority?

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10. Which function of the management process includes selecting employees,

11. Since human resources is important to all managers, which is NOT a

12. is the process of forecasting an organizations future demand for, and

14. Which of these factors is not included in environmental scanning?

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MINI TEST 2 : REVIEW CHAPTER 3, 4,5

Q1. Job analysis is a process of gathering information about the

Q 4. :The process of bringing together different tasks to build a job is called

Q5: The process of grouping of similar types of works together is known as

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Question 7 : The written statement of the findings of job analysis is called

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Q13:-------is the process of imparting or increasing knowledge or skill of an employee

Q17: As a head of HR department at Apple Company, Mrs Jean is conducting a survey

Q19: All of the following are types of training except ?

Q20: The purpose of is to generate a pool of qualified applicants for

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8. A manager engaged in the management function of….is determining.

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14. The four primary functions of management are:

15. Management means

16. Planning is ultimately based upon

17. What are the three main steps of HRM process?

18. Which of the following statement is TRUE?

19. HRM activities are most related to the following functions:

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21. What is the order of the contents of Gung Ho clip?

23. What is the first step of HRM process?