MANAGEMENT SYSTEM MANUAL MSM/8.

0/01/III

Measurement Analysis & Improvement

A. PURPOSE:

To establish a system to identify, plan and carry out the various measurements of various processes & products
and analyze the data for further improvements.

B. SCOPE:
Applicable to all the process followed in the company

C. SYSTEM:

8.1 Planning
The organization ensures to plan and implement monitoring, measurement, analysis and improvement process needed
 To demonstrate conformity of the product
 To ensure conformity of the management system and
 To continually improve the effectiveness of the quality management system.

Parameters for measurement and the stages of measurement shall be identified and a plan indicating the parameter to be
measured, targets, statistical tool to be used for measuring/monitoring, is prepared. This shall form the basis for
measurement and monitoring. The procedure for Advanced product and Quality Planning 02 P 01 and Control plan
methodology 02 P 04 explains method of adopted to plan for conforming of the product quality. Procedure for Internal
Audit 17 P 01 & Management Review meeting 01 P 01 explains method adopted to plan tp measure & monitor the
conformity of Management System. Procedure 13 P 01 & 14 P 01 explains method adopted to measures and analyse the
for product conformities.

Aditya shall identify & Implement suitable Statistical Techniques to provide a scientific base for decisions with regard to
inspection, testing production activities, problem resolution issues, evaluation of sub-contractors. Procedure 20 P 01
explains different statistical techniques being applied suitably in the company. Also these Statistical analyses of data is
done to establish control and to drive improvements in case of customer perceptions analysis, product development and
problem solving.

8.1.1. Identification of statistical tools

Statistical tools are identified from the statistical process control (SPC) plan during advance quality planning. This is
included in the control plan and also from the documented procedure 20 P 01 for measuring, monitoring & analising the
performances.

8.1.2 Knowledge of basic statistical concepts

Training is given to relevant personnel in the organization on the application of basic statistical concepts such as variation,
control, and process capability and over adjustment.

8.2 Monitoring & Measurement

8.2.1 Customer satisfaction

Procedures 01 P 04 are established & documented that explain all aspects of requirement of the customer are satisfied.
The customer satisfaction and dissatisfaction shall be monitored through obtaining periodical feed backs from the
customer. Based on the feedback, the dissatisfaction factors are identified and corrective actions are initiated to improve
the satisfaction levels.

8.2.1.1 : Customer satisfaction – Supplement (4.5.2 of ISO 14001:2004)

Customer satisfaction with the organization shall be monitored through continual evaluation of performance of the
realization processes, performance indicators shall be based on objective data and include, but not be limited to:
 Delivered part quality performance
 Customer Disruptions including field returns
 Delivery schedule performance(including premium freight performance)
 Customer notification related to quality /Delivery issues

AAP has established a documented procedure for periodically evaluating compliance with the relevant environmental legal
requirements and with other requirements to which it subscribes.

Prepared Approved
 MANAGEMENT SYSTEM MANUAL MSM/8.0/01/III

Measurement Analysis & Improvement

8.2.2 Internal Audit (4.5.5 of ISO 14001;2004)

Procedures 17 P 01 are established and documented that ensure that all aspects of Management System (QMS & EMS )are
periodically audited. Annual audit Plans shall be established to audit the Management system on a scheduled basis,
depending on the significance of the function / activity and the result of previous audits. Internal auditing of the
Management System (Quality System & Environmental Management System), process and product is carried out by
qualified and trained personnel who have no direct responsibility for the activity being audited in order to ensure
compliance of system with clear objectivity and impartiality of the audit process.
On completion of the audits, nonconformity reports are compiled. Corrective actions shall be initiated to prevent the
reoccurrence of non-conformities observed in the audits. Corrective & Preventive actions are initiated to prevent the
occurrence of non-conformities.
Follow-up audit activities shall verify and record the implementation and effectiveness of the corrective action taken. When
there is a repeated internal / external non-conformances or customer complaints, the audit frequency shall be increased.
System ensures that the audit findings are reviewed in management review meeting and effective implementation is done
and maintained in the system. Records of Internal audits shall be retained for minimum period with continuous updating.

8.2.2.1 System Audit (Both Quality System and Environment System) :

Aditya establishes a system to audit its Quality management system & Environmental Management System to verify the
compliance with ISO / TS 16949:2002 and any additional quality management system requirements as well as ISO
14001:2004 requirements.

8.2.2.2 Process Audit:

A suitable system shall be established to audit manufacturing process to determine the effectiveness.

8.2.2.3 Product Audit:

Suitable procedure shall be prepared & established to audit the products at appropriate stage of Production and delivery
to verify the conformity to all specified requirements( e,g Product Dims., functionality, pkg. & labeling

8.2.2.4 Internal audit plans

Internal Audit shall cover all Management System (Both QMS & EMS) related processes, activities, shifts & scheduled
according to plan. Audit frequency can be changed internal based on internal/external NC or customer complaints

8.2.2.5 Internal Auditor Qualification

System is established to ensure all selected internal auditors are qualified to audit the requirements of ISO/TS
16949:2002 and ISO 14001:2004.

8.2.3 Measurement and monitoring of processes (4.5.1 1st Para of ISO 14001:2004)

The effectiveness of each process is monitored through measurable parameters such as measure of effectiveness. These
measures will be in line with meeting the customer requirements and the intended purpose of the process. When planned
results are not achieved, correction and corrective action is taken as appropriate to ensure conformity of product
AAP has established a procedure to monitor and measure on regular basis, the key characteristics of Operations and
activities that can have significant impact on the environment. This also includes recording of information to track
performance, relevant operational controls and conformance with the Organizations Environmental objectives & Targets.

8.2.3.1 Monitoring and measurement of manufacturing processes

Process studies on all new manufacturing process are performed by, documenting & establishing a suitable procedure for
process control and maintenance activity. The details procedure for process control 09 P 02 explains. Aditya maintains
Process capability or performance as specified by the customer part approval process requirements.

Suitable system shall be established to ensure that the control plan and process flow diagrams are implemented as per
 Measurement techniques
 Sampling plans
 Acceptance criteria
 Reaction plan when acceptance criteria are not met.

The details of processes changes shall be recorded for its effective date and records.

Prepared Approved
 MANAGEMENT SYSTEM MANUAL MSM/8.0/01/III

Measurement Analysis & Improvement

8.2.4 Measurement and monitoring product

The measurement / verification activity of the product at various stages is identified and a Control plan for testing the
product at relevant stages is defined and documented, as per procedure for Inspection & Testing 10 P 01. The Control
plan shall form the basis for releasing the product to the customer.
The evidence of conformity to the specification shall be recorded and the results shall be reviewed and approved by the
authorized personnel, prior to release of the product. It is ensured that until all specified activities are completed, the
product shall not be released to customer.

8.2.4.1 lay out inspection and functional testing

Documented procedure 10 P 01 is established to ensure lay out inspection and functional verification be performed to
applicable customer Engineering & performance standards and performed to each product specified in control plan. The
result of the same shall be made available for customer review.

8.2.4.2 Appearance Items

As on date, Aditya is not engaged in manufacture of Appearance Items. Hence this requirement does not apply to the
scope of Aditya.

8.3 Control of Non Conformity (4.5.3 of ISO 14001:2004)

System is adopted to ensure product that does not conform to specify requirements is identified and controlled
to prevent its unintended use or delivery. Personnel are identified to and given suitable Responsibility &
Authority to deal with Non-conforming product. The detail procedure 13 P 01 explains the same. Also this
procedure ensures to identify, handling and investigating the actual and potential nonconformance related to
Environmental issues including the responsibility and authority for taking Corrective and preventive action .

System takes care of dealing Non-conformities by one or more following ways

 By taking action to eliminate the detected Non conformity including EMS
 By Authorising it use, release or acceptance under concession by relevant authority
 By taking action to preclude it original intended use or application.
All records of non-conformities and action taken, including concessions obtained shall be maintained.
When Non Conforming product is corrected, it shall be subjected to re-validation to demonstrate conformity to
the requirements.

8.3.1 Control of nonconforming product --supplemental

System also ensures that, suspect material where status of inspection is not certain is considered as Non
conformance.

8.3.2 Control of reworked product

Instructions are prepared for rework & re inspection and shall be accessible to appropriate personnel

8.3.3 Customer information

AAP has established a system to inform customer promptly in the event of Shipment of NC products.

8.3.4 Customer waiver

A suitable system is established to obtain a customer concession / deviation permit prior to the further
processing whenever the product or manufacturing process is different from that which is currently approved.
The records of Expiry of those authorizations shall be maintained as per 16 P 01. Material shipped on those
authorizations shall be promptly identified on the container. Same above control system is excercised on the
suppliers.

Prepared Approved
 MANAGEMENT SYSTEM MANUAL MSM/8.0/01/III

8.4 Analysis of data

The various organizational performance measures shall be identified and shall be analyzed to determine the suitability &
effectiveness of the Management system. These data includes data generated from various sources of monitoring
activities, such as
 IQA
 Customer satisfaction measurement
 Conformity product requirements
 Characteristics and trends of products/ processes including opportunities for preventive action
 suppliers.
Measurement Analysis & Improvement
8.4.1 Analysis and use of data
The various organizational performance measures shall be identified and shall be analyzed and compared
against objectives and lead to action plan to support:
 Development of priorities for prompt solutions to customer related problems.
 Determination of key customer related trend, correlation for status review, decision-making & long term
planning.
 An information system for timely reporting product information arising from usage.

8.5 Improvement

8.5.1 continual improvement

Aditya shall strive for continual improvement of the quality management system through the use of the Quality Policy,
Quality Objectives, Audit Results, Analysis Of Data, CAPA, and Management Review.

8.5.1.1 Continual improvement of the organization

Aditya shall ensures to define a process for continual improvement.

8.5.1.2 manufacturing process improvement

A suitable system is established to continually focus upon control and reduction of variation in product characteristics and
manufacturing process parameters

8.5.2 Corrective Action (4.5.3 of ISO 14001:2004)

Corrective actions are initiated to prevent the recurrence of non-conformities. Corrective actions are initiated for the non-
conformities occurred in the product, process, quality systems and related to Environmental issues. Corrective actions are
initiated as per the documented procedures 14 P 01. This procedure defines requirements for reviewing the non
conformities (including customer complaints), determining the causes for non-conformity, evaluating the need for action
to ensure that non-conformity do not recur. Determining and implementing the actions needed, records of the results of
actions taken and reviewing the action taken. The changes due to result of the corrective actions are recorded and
documented in relevant documents.

8.5.2.1 Problem solving

A suitable system is established to define a process for problem solving leading to root cause identification & elimination.
The procedure 14 P 01 explains the same.

8.5.2.2 Error proofing

Suitable error-proofing methods in shall be use in Corrective Action Process.

8.5.2.3. Corrective action –impact

System ensures to apply to other similar process and products the corrective action, and controls implemented, to
eliminate the causes of non-conformity.

8.5.2.4 Rejected product test / analysis

System adopted ensures to analyze parts rejected by the customer‘s manufacturing plant. It also minimizes cycle time of
the process. The records of these analyses are kept and made available upon request. Also ensures to perform analysis
and initiate corrective actions to prevent recurrence.

Prepared Approved
 MANAGEMENT SYSTEM MANUAL MSM/8.0/01/III

8.5.3 Preventive Action (4.5.3 of ISO 14001:2004)

Preventive actions are initiated to prevent the occurrence of non-conformities. Preventive action includes the use of
appropriate sources of information such as processes and work operations which affect product quality, concessions, audit
results, quality records, customer complaints & affecting the environmental impacts, to detect, analyze and eliminate
potential causes of non-conformities. Preventive actions taken are appropriate to the effects of potential problems (QMS
and EMS). The documented procedure defines the following:
Determining the potential non conformities and their causes
o Evaluating the need for action to prevent occurrence of non conformities
o Determining and implementing actions needed
o Records of results of action taken
o Reviewing preventive actions taken.
The relevant information on actions taken shall be discussed in management review meetings.

Measurement Analysis & Improvement

D. REFERENCES TO OTHER DOCUMENT

Procedure for Control Plan Methodology 02 P 04

Procedure for Advanced product & Quality Planning 02 P 01
Procedure for Internal System Audit 17 P 01
Procedure for Process Control 09 P 02
Procedure for Inspection & Testing 10 P 01
Procedure for Control of Non conformity 13 P 01
Procedure for Corrective & Preventive Action 14 P 01
Procedure for Customer Satisfaction Survey 01 P 04
Procedure for Statistical Technique 20 P 01
Procedure for Contro of Quality Record 16 P 01

DESCRIPTION OP AMENDMENTS
S ISSUE NO & DT REV NO & DT P P
L G T BASIS FOR AMENDMENTS
DETAILS OF AMENDMENTS
N B/F A/F B/F A/F N N
O O O
II/ III/ A
0 00/01. -- Entire manual reviewed and System up gradation to ISO/TS16949: 2002
01.12. 01.10. NIL L
1 10.02 -- restructured. Revision reset to 00 and ISO14K requirements
00 02 L
0 00/01. 01/02.
- - - - Manual reviewed for the adequacy System up gradation to ISO 14001:2004
2 10.02 02.06

Prepared Approved