CORPORATE POLICIES & PROCEDURES

SUBJECT: MYMCDONALD’S REWARDS (LOYALTY) FRAUD PREVENTION POLICY DATE ISSUED: SEPTEMBER 2021
CATEGORY: LOSS PREVENTION REPLACES DATE ISSUED: N/A
APPLICATION: MCOPCO RESTAURANT EMPLOYEES CORPORATE POLICY NUMBER: LP 009

1. Loyalty Fraud Prevention Policy

This policy is established to set out the terms and conditions of the MyMcDonald’s Rewards (Loyalty Program) and
prohibited behaviour with respect to MyMcDonald’s transactions.

1.1. Prohibited Behaviour - Examples of misuse or misappropriation by Restaurant employees in relation to

MyMcDonald’s Rewards, which are strictly prohibited, include but are not limited to:

1.1.1. Employees must never fraudulently accrue MyMcDonald’s Rewards points by attaching their personal
reward account number to a purchase they did not make.
1.1.2. Employees cannot credit a guest purchase to their own personal MyMcDonald’s Rewards account, or to
those of other employees, family members, or friends at any time.
1.1.3. If a guest completes a purchase without scanning the guest’s personal account QR code to collect the
rewards at the POS, the eligible rewards can not be dispersed to another party and must remain inactive
and unclaimed.
1.1.4. Employees are not permitted to scan the guest’s phone on their behalf. The guest must present their phone
and personally scan to collect their rewards.
1.1.5. When a guest phone will not scan and a manual entry is required, the employee may only enter the
four-digit code provided by the guest at the time of the transaction.

2. Compliance
2.1. McDonald’s will thoroughly investigate all identified violations of the terms of this policy and take such action as it
deems necessary in the circumstances. Employees who violate this policy may face disciplinary action up to and
including termination of employment.
2.2. McDonald's reserves the right to suspend any MyMcDonald’s Rewards registered to an account if the
accountholder is found in violation of the terms of this policy or if the use of the MyMcDonald’s Rewards account
is unauthorized, deceptive, fraudulent, or otherwise unlawful.
2.3. Employees who are aware of, or who have reason to believe there is, abuse of MyMcDonald’s Rewards should
report such abuse confidentially through their Manager, Operations Consultant, or Loss Prevention Manager.
McDonald’s Canada strictly prohibits reprisals against an employee for bringing forward a complaint of abuse of
MyMcDonald’s Rewards in good faith.

3. Acknowledgement
By review of this policy, you confirm that you understand the MyMcDonald’s Rewards Fraud Prevention Policy and that
failure to comply may result in disciplinary measures up to and including termination.

________________________ _______________________
Employee (Signature) Manager (Signature)

_____________________________ _____________________________
Employee (Print Name) Manager (Print Name)

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Date (DD/MM/YYYY) Date (DD/MM/YYYY)

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