Mariah Lyra Aphle S.

Garcia
+63 936 028 6530
Baguio City, Philippines
garciaaphle@gmail.com

SKILLS
Complaint handling
Editing Videos/Picture
Product knowledge
Customer Service
Payment Processing
Microsoft Office
Google Docs
EDUCATION
ELEMENTARY SCHOOL
Bonifacio Elementary School
2008
SUMMARY
Warm Reservations Agent committed to guests' satisfaction. Friendly
Associate with thorough understanding of hospitality industry. Familiar with
payment processing procedures. Stays calm and handles clients with tact and
professionalism during stressful situations. Cheerful individual skilled in upselling
techniques. Possesses excellent phone etiquette and verbal communication
skills. Utilises extraordinary time management skills to complete multiple tasks
before deadlines.
WORK EXPERIENCE
BRAND AMBASSADOR AT DELIGHTS COMPANY - MAY 2015
Encourage people to try the product (Delights) for
satisfactory.
Attended public events with communities, businesses and
media to promote brand updates and increase awareness.
Interacted face-to-face with customers to promote products
and services and increase sales.

HIGH SCHOOL WELCOMING GUEST AT CAP CONVENTION CENTER -MAY 2016

Saint Louis School of Aurora Accommodated guests with special needs, including
Hill, Baguio City 2012 accommodations for child seats and wheelchairs.
Answered customers' questions about hours, seating, current
UNIVERSITY OF BAGUIO wait time and other information.
Bachelor of Science, School of REAL ESTATE AT VILLA COMPANY - AUG 2021
International Hospitality of Promoted property sales through adverts, open houses and
Tourism 2013 participation in multiple listing services.
UNIVERSITY OF CORDILLERA Generated lists of for-sale properties.
College of Hospitality and Showed building models to prospects based on expressed needs
Tourism Management 2017 and preferences.
RESERVATIONS ASSOCIATE AT THE FOREST LODGE - NOV
2021 - JUN 2024
REFERENCE Assisted customers with finding favourable rates for desired reservation dates, times and
locations.
Kelvin Genove Negotiated rates and upsold rooms to increase occupancy and maximise revenue.
+639354953578 Booked and managed hotel reservations, employing company policies to handle
cancellations and complaints.
Lily Pakiwon
Applied company selling strategy across all reservations systems, managing availability of
+639461879584 room types and locations.
Ira Tan Secured bookings through phone, email and webchat sales, using expert hotel product and
service knowledge.
+639174526114 Reviewed activity report and updated accuracy of codes, rates and guest information
daily.
Processed payments and sent confirmation details to customers via email or mobile app.