Biaca Nicole Bush

2124 Labette Manor Dr. Apt. L-14

Little Rock, AR 72205
(501)940-4324
Biacab36@gmail.com
SUMMARY
 Admin Assistant & Customer Support with experience in receives and answers phone calls from a variety of
customers such as insureds, family members, medical providers, insurance agents.
 Responsible for Enrolment of Medicaid Providers. Assisted with applications, post cases, billing, and customer
requests. Knowledge of the systems to help providers navigate through the online systems.
 Managed the service request of customers through different access channels and monitor the service event
through completion for compliance.
 Performed clerical duties, including managing the filing system and entering data, including billing information.
 Transferred them to the right department. Called for service on an insurance policy or status of an insurance
claim.
 Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfilment.
 Processed and service completion in a timely manner while maintaining sensitivity toward military culture.
 Responsible for contacts to schedule a variety of specific medical and dental services in accordance with
customer availability and contract guidelines.

SKILLS:
 Microsoft Office Word, Outlook, and Excel
 Data Entry
 Workday
 Customer Service and Computer Systems

EDUCATION:
 Bachelor’s degree of Business Administration, Arkansas Baptist College, Little Rock, AR in 2009.
 Associate Degree of Business Administration, Arkansas Baptist College, Little Rock, AR, 2007.
 Associate Degree of Business Science and Computer Information Systems, Education America of Southeastern
College, Little Rock, AR in 2003.

PROFFESIONAL SUMMARY:

INDOTROIX International Corporation (Temp Agency)-Rochester, NY 08/2023-03/2024

Area Administrative
 Received and answered phone calls from a variety of customers open the gate for vendors. Also did data entry
in spreadsheets.
 Maintained clerical correspondence via email and phone, to help with daily tasks and transferred them to the
right department.
 Administration of employee expenses and corporate card administration. Paid bills order supplies.

BC Forward(Temp Agency) (Remote) Little Rock, AR

01/2022- 07/2022
Assistant Customer Support/Data entry
 Received and answered phone calls from a variety of customers such as insureds, family members, dealing with
retirement. Also did data entry in spreadsheets.
 Maintained clerical correspondence via email and phone, to help with daily tasks and transferred them to the
right department.

Next Level Business -(Temp Agency) (Remote) Little Rock, AR 04/2021- 01/2022
Customer Service Representative/Administrative assistant
 Received and answered phone calls from a variety of customers such as insureds, family members, medical
providers, insurance agents, who are calling for service on an insurance policy or status of an insurance claim.
 Also did data entry and completed basic administrative work.
 Promoted customer and client satisfaction with the goal to efficiently resolve most or all customer concerns
within the first point of contact.

Staffing Solutions -(Temp Agency) (Remote) Little Rock, AR

10/2020- 04/2021
Customer Service Representative/Administrative assistant
 Make contacts to schedule a variety of specific medical and dental services in accordance with customer
availability and contract guidelines. Also did data entry in spreadsheets.
 Performed clerical duties, including managing the filing system and entering data, including billing information.
 Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfilment
processing and service completion in a timely manner while maintaining sensitivity toward military culture.

DXC Technology-(Remote) Little Rock, AR 03/2019 – 07/2020

Provider Enrollment Analyst/Front desk
 Responsible for Enrolment of Medicaid Providers.
 Responds to the phone and ensures visitors are checked in and assisted with applications, post cases, billing, and
customer requests.
 This position requires a knowledge of the systems to help providers navigate through the online systems.
Manage the service request of customers through different access channels and monitor the service event
through completion for compliance.

Park Hill /Robert Half -(Temp Agency)-Little Rock, AR

01/2016- 11/2018
Shipping and File Clerk
 Log and Ship Orders. Order Fulfilment for store based and online customers.
 Completed Inventory for the warehouses located in the Central Region.
 Also requires basic administrative duties which includes filling, data entry, and some customer service.

H&R Block – Little Rock, AR 04/2014 –06/2017

Tax Professional
 Tax preparation for individuals and small businesses.
 Prepared complete and accurate tax returns.
 Generate business growth through referrals and client retention.
 Sales of additional products and services.

Office of Child Support Enforcement – Little Rock, AR 01/2008- 04/2013

Legal Support Specialist
 The position required administrative duties such as filing, data entry, customer service, and case management.
 Assist with record keeping, scheduling, database maintenance, and word processing.
 Follow up with case managers on completion and accuracy of cases to provide full reports.

Center for Youth and Families, Little Rock, AR 05/2005- 01/2008

Administrative Assistant / Office Manager
 The position maintains the file logs, billings logs, and family records.
 Duties included answering the office phones, ordering supplies, building maintenance, and data entry.
 This company worked directly with children and their families, so it required interpersonal communication and
building relationships.