REBECCA HESTON

10013 State Hwy 51 Live Oak, FL 32060

(386) 209-0333 Other Cell: (386) 365-9131 Home: (386) 362-4379

heston30@gmail.com

ACCOUNTANT / BOOKKEEPER

SKILLS SUMMARY

Highly Proficient in Accounting Systems Including Oracle and AR Programs

Microsoft Excel, Word, Microsoft Access, Dynamics GP

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Customer Service, Front Desk Management, Auditing, Reservations, Check-In, Check-Out

Financial Statements, Proficiency in Accounting Software

Knowledge of General Accounting Principles, Account Reconciliation, Journal Entries, Invoice

Management, General Ledger

EXPERIENCE

MANAGER/ BOOKKEEPER

HESTON MARINE

10013 State Rd 51

Live Oak, FL

01/10/2010- Present

Managed Family Boat Business

Bookkeeper

Responsible for Sales, Research, Listing Items on Various Sites

Inventory Management

Processing Service Orders

eBay & Craigslist Marketing

INVESTMENT SERVICES ADVISOR

MERRILL LYNCH

FINANCIAL ADVISORY CENTER

4803 Deer Lake Dr West

Jacksonville, FL 32224

(888) 254-6837

03/12/2008-01/10/2010

Provided service, advice and investment solutions to clients

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Maintained client relationships by calling clients for a semi-annual Portfolio Review and
transitioned all inbound calls into an Investment Review.

Conducted portfolio reviews to manage clients’ investment portfolios, identify solutions, and
effectively identify opportunities to strengthen relationships.

Led the entire segment in Cross Sell, New Money, and Customer Quality Ranking.

Consolidated over 480k New Money from existing clients between 2008-09.

Consistently maintained a Retain/Lose client ratio of 75%

Strengthened client relationships with consolidation and Cross Sell

Managed Client Investment Portfolios

Transitioned all Inbound Service Calls into Portfolio Reviews for sales opportunities

Accountant / Reconciliation Specialist

Merrill Lynch,

Cash Control Department

4800 Deer Lake Dr East

Jacksonville, FL

(904) 218-7640

06/2007 - 01/2008

Responsible for 70+ accounts

Paired debits and credits on Oracle software program

Resolved daily “exposure items”

Processed Journal Entries in Oracle to resolve “exposure”

Reconciliation of each account on a daily, weekly, and monthly basis

Reported cumulative weekly exposure to management

Resolved prolonged exposure items with several inter-departmental employees

Uploaded balances and discrepancies into separate Oracle program monthly

Maintained records, reporting, and overseeing of these accounts

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Trained new outsourcing group from India on the various responsibilities

ACCOUNTS PAYABLE CLERK

JACKSONVILLE BANK

100 North Laura Street Jacksonville, FL

(904) 421-9699

02/2008 - 03/2008

Received Invoices for Payment to be made by Jax Bank

Communicated with Managers to validate the purchases or bills

Entered Payment Information into Spreadsheet

Generated Checks to Pay the Invoices

Mailed and Recorded the Check Payments on Ledger

Monitored Company Account Balances with Firms Ensuring Payment was Made

Generated Monthly and Quarterly Financial Statements

Front Desk Clerk

Ramada Limited 3340 W US Hwy 90

Lake City, FL

08/2004-05/2007

Front Desk Management, Customer Service

Guest Check-In, Check-Out, Reservations

Handling guest complaints, Hospitality

Auditing, Reports

Property & Casualty Insurance Agent

JOHN BURNS

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STATE FARM INSURANCE AGENCY

234 SW Main Blvd LAKE CITY, FL 32025

386-752-5866

03/2003-12/2003

Property & Casualty Insurance

Life, Health, and Variable Annuities Insurance

Handling of Customer Accounts

Property & Casualty Insurance Agent

Brooke Insurance

746 W Duval Street

Lake City, FL 32055

(386) 755-2630

01/2005-01/2006

Property & Casualty Insurance

Life, Health, and Variable Annuities Insurance

Handling of Customer Accounts

Property & Casualty Insurance Agent

Best Coast Insurance

2395 Tamiami Trail Port Charlotte, FL 33952

(941) 766-7283

05/2004-05/2006

Property & Casualty Insurance

Life, Health, and Variable Annuities Insurance

Handling of Customer Accounts

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02/2003- 07/2003

Teller

Mercantile Bank

160 NW Main Blvd

Lake City, FL 32055

(386)752-2524

Teller

01/01/2005 - 12/15/2005

Cash management

Processed Payments, Deposits, Withdrawals

Identified customer needs

Promoted bank products and services

Recorded transactions in bank systems

Followed company procedures, policies, and regulations

Detected fraudulent transactions and managed risk

Data Entry Clerk

Records Department

Charlotte County Sheriff's Office

7474 Utilities Rd

Punta Gorda, FL 33982

(941) 639-2101

05/2004-12/2004

Processed Police Reports

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Received Stacks of Hard Copy, Hand-written Police Reports

Reviewed Reports & Edited for Accuracy

Entered the Reports into a Computer Database

Financial Services Representative

Call Center

Dell Financial Services

Service Zone

1152 SW Business Point Drive

Lake City, FL 32025

(386 754-8600

07/2002-11/2003

Serviced Incoming Account Questions from Dell Financial Service Customers

Resolved Customer Issues, complaints, & Client Retention / Attrition

Answered Billing and Financial Questions for Customers who Financed Dell PCs

Accessed Customer Accounts with a Basic Software Program like DOS

Handled Customer Requests & Made Changes based on Their Needs

Generally Involved with Answering Questions

Call Center Environment

Property & Casualty Insurance Agent

Wiley's Insurance

483 S Marion Ave

Lake City, FL 32052

(386) 752-1919

03/2002-10/2002

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Property & Casualty Insurance

Life, Health, and Variable Annuities Insurance

Handling of Customer Accounts

Property & Casualty Insurance Agent

State Farm Insurance

John Burns

234 SW Main Blvd

Lake City, FL 32056

(386) 752-5866

11/2002-03/2003

Property & Casualty Insurance

Life, Health, and Variable Annuities Insurance

Handling of Customer Accounts

Life, Health, Variable Annuities Insurance Agent

Liberty National

426 NW Commerce Dr

Lake City, FL 32024

(386) 752-2583

06/2002 - 10/2003

Life, Health, Variable Annuities Underwriting

EDUCATION

Lake City Community College 149 SE College Place Lake City, FL

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2004-2007

AA DEGREE BUSINESS MANAGEMENT/ ACCOUNTING

LAKE CITY COMMUNITY COLLEGE

149 SE College Pl, Lake City, FL 32025

Phone: (386) 752-1822

Florida 2-15 Life, Health, & Variable Annuities

Insurance at Liberty National Insurance Company

Florida 4-40 Property & Casualty Insurance Customer Service Representative while employed at
Best Coast

Insurance Agency

Series 7 license (Registered Broker Dealer Representative) at Merrill Lynch, Fierce, Penner, &

Smith

Series 66 License (Investment Advisor Representative)

at Merrill Lynch Financial Advisory Center

REFERENCES

CONNIE TELESCO

SUPERVISOR

RECORDS MANAGER

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CHARLOTTE CO SHERIFF'S OFFICE

7474 UTILITIES RD

PUNTA GORDA, FL 33982 941-833-6326

connietelesco@ccso.org

BRIAN BLACKARD

SUPERVISOR

DIRECTOR, CASH CONTROL

MERRILL LYNCH FIERCE PENNER & SMITH

4800 DEER LAKE DR E

BLDG 2 2ND FLOOR

Jacksonville, FL 32246

904-218-7640

Accounting / Cash Control

brian_blackard@ml.com

RENE HERNANDEZ

COLLEAGUE

FINANCIAL ADVISOR

MERRILL LYNCH

4803 Deer Lake Dr W

FINANCIAL ADVISORY CENTER

4803 DEER LAKE DR E

Jacksonville, FL 32246

904-859-0504

RHERNANDEZ@ML.COM

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JEAN MULVANEY

SUPERVISOR

VP, CASH CONTROL

MERRILL LYNCH

4800 DEER LAKE DR E JACKSONVILLE, FL 32246

904-218-7001

JMULVANEY@ML.COM

JOHN BURNS

SUPERVISOR

OWNER

STATE FARM INSURANCE AGENCY

234 SW Main Blvd LAKE CITY, FL 32025

386-752-5866

jburns@statefarm.com

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