FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name: Badal Swain

BatchCode: E4 Centre:Bhubaneswar

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in theblanks

1. continental Plan offers room tariff andbreakfast.

2. Pallanjee pestonoji started the first luxury-hotel in Bombay
(Mumbai) in1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, JamshetjiNusserwanji Tata constructedthe Taj mahal
Hotel in Bombay(Mumbai)
5. Self respect is very important as it signifies respect for others and
values for other people’stime.
6. The orchid Hotel in Mumbai, was the first Ecotel hotel in the
whole of Asia.
7. The cruise is an anchored passenger ship (which is not seaworthy) that
is operated as a deluxehotel.
8. House keeping and Accounting are two main Support
Centers in ahotel.
9. Floor Limit is the credit limit given by the credit card company
to thecardholder.
10. Retention is the money paid by the guest in order
 to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling hisbill.
12. Always answer a phonecallwithin Three rings.
13. A guest who checks in as part of a group iscalleda Member of a group
_.
14. The Rock rate is the maximum rate charged fro a room and is
featured in the tariffcard.
15.A Walk guest checks-in to the hotel, but he does not have a confirmed
reservation.

B Tick the correctoption

1. A tariff calculated at 75% of the RackRate.

Rackrate Dayrate

Write the correct choice:Rockrate

2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit

Write the correct choice:Houselimit

3. The number of in-house guests in a hotel at any point of time.

HouseUse HouseCount

Write the correct choice:Housecount

4. A guest who is not given any credit facility in the hotel.

NoShow NoPost

Write the correct choice:Nopost

5. This Plan includes room tariffonly.

ContinentalPlan EuropeanPlan

Write the correct choice: EuropeanPlan

6. These are deluxe hotel properties with a helipadfacility

Floatels Lotels

Write the correct choice: Lotels

 7. This voucher is filled up for complimentary items to be given to theguest.
AmenitiesVoucher VPOVoucher

Write the correct choice: AmenitiesVoucher

8. This form is filled up by the guest onarrival

ReservationForm RegistrationForm

Write the correct choice: ReservationForm

9. Filling up of this form is mandatory for foreigners, on arrival

ErrandCard ‘C’Form
Write the correct choice: ‘C’Form

10. This Master Key opens even double lockedrooms.

GrandMasterKey General MasterKey

Write the correct choice: GrandMasterKey

11. This person is authorized to encash foreigncurrency.

Outlet Cashier Front OfficeCashier

Write the correct choice: Front OfficeCashier

12. This form of payment is not acceptable for billsettlement.

Traveller’scheque Personalcheque

Write the correct choice: Personalcheque

13. This guest has a confirmed reservation, but does not check-in
NoShow Understay

Write the correct choice: NoShow

14. The number of rooms occupied in a hotel at any point of time.

Availability Occupancy

15. Write the correct choice: Occupancy

A True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
2. Ans :False

C True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans: False

2.Rotels are trains which have been converted into hotels.True/False

Ans: True

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True/False
Ans: False

4. Heritage hotels must provide car parking, garage, accommodation, rest

facilities. True/False
Ans. True

5. Room sales accounts for more than 50% of total hotel sales.True/False
Ans. True

6. A cooperative attitude is the essenceofteamwork.True/False

Ans. True

7. Always establish eye contact while speaking totheguest. True/False

Ans. False

8. The Concierge looks after reservationofrooms. True/False

Ans. True
 9. House Count is the number of in-house guests at any given time. True/False
Ans. True

10.Whenever speaking on the phone, you must do it with a smile. True?False

Ans. True

11. Punctuality is not a necessary quality to have.True/False

Ans. False

12. A motel is a hotel that provides gambling facilities.True/False

Ans. False

13.Amenities Voucher is filled by Front Office for complimentary items.

True/False
Ans. True

14. ‘C’ Form must be filled for Indiannationalsonly. True/False

Ans. False

15.Mail and messages are handled by the Guest Relations Executive.

True/False
Ans. False

B Answer in onesentence

1. What is the meaning ofHospitality?

Ans.Hospitality means taking care of guest and anticipation Thierry needs.

2. What were the first organized hotels in Switzerlandcalled?

Ans:The grand hotel Regina were the first orgenised hotel in Switzerland.
3.What is another name for a semi-residentialhotel?
Ans.protetels is another name of semi residential hotel.

4.On which plan do resort hotelsoperate?

Ans.Resort hotel operates on American modified plan.

5.What is a casinohotel?
Ans.The hotel which provides gambling facilities is called casino hotel.

6.Define a ‘RevenueCenter’?
Ans.Revinue center sells Good and service to the g
Uest there by generating revenue for the hotel.
7.Give wo examples of Operating and Non-RevenueProducing
Ans.House keeping and volume guarantee rate

8.What is the full form ofCVGR?

Ans.CVGR-Company volume guranatee rate.

9.Who is a Special Interest Tourist?

Ans.Rock climbing

10.Which type of guest is termed as FFIT?

Ans.

11.What is HouseLimit?

Ans.Credit limit given by the hotel to the guest before asking for money.

12. What is ARR? How is itcalculated?

Ans.Average room rate.

13. Name the records maintained for LeftLuggage?

Ans.Left luggage,baggage tag, left luggage inventory sheet.

14. List any three modes of payment accepted byhotels?

Ans. Cash payment,card payment,Upi payment.
15. How is a containable firehandled?
Ans.Control by our self.