RETURN & DELIVERY

POLICY

DELIVERY INFORMATION

1) TYPICAL DELIVERY TIMELINE Momzcradle's

products are made-to-order and handcrafted with love in
its in-house units in India and hence products may reach
you within 7 to 14 working days at the maximum.
However, we understand you may have scheduled
maternity shoots, baby showers, travel plans or family
events etc. on a particular date, hence, we offer priority
delivery in such cases. Contact us at
thottilmaternity@gmail.com for processing such special
requests.

3) TIMING/DAY OF DELIVERY Our courier partners will

deliver your parcel on weekdays Monday to Saturday
(between 7:00am - 8:00 pm). We do not deliver on bank
holidays or national holidays or state specific holidays. In
this case you should expect your delivery the following
working day. NOTE : In exceptional circumstances, such
as pandemics, extreme weather conditions, strikes,
unfortunate accidents or unforeseen technical glitches, we
may not be able to ensure timely delivery. We may
require additional time and effort in such cases. However,
we assure you that we will do our best to deliver your
order at the earliest.

4) TRACKING OF ORDER Once dispatched,

Momzcradle.com will send you an order dispatch
confirmation email with the tracking ID of the courier it
has been sent by.

5) EXCEPTIONAL CASES Momzcradle.com reserves the

right not to deliver orders if we believe the address is not
secure, for example, to a communal postal address – In
such cases, we will notify you as soon as possible. Also,
incorrect information may lead to non-delivery of orders.

CANCELLATION OF ORDERS : Momzcradle's

products are handcrafted and made-to-order, hence
cancellation of orders once order processing has started
makes it challenging. Hence, cancellation of orders is
permitted only before the order has been shipped by us.

EXCHANGE, RETURNS & REFUNDS POLICY We

stand by the quality of products we create. If you are not
satisfied with your product, we will definitely make things
right for you. Incase of return due to size mismatch or
other reasons, the return courier charges are to be borne
by the customer. In case of manufacturing defect or defect
due to transportation, Momzcradle will bare the courier
charges. Refund of money option is available only for
products with manufacturing defect or damage during
transportation to customer. The refund can be processed
only if the product is shipped back within 48 hours and
the airway

bill/Courier tracking number is provided to us. The refund

will be processed within 7 days of receipt of the product
returned upon verifying the defects/problems reported. In
case of returns for size exchange or any other reason, the
product should be shipped back in original condition
without any damage within 48 hours, and the tracking
number should be provided.

PLEASE NOTE: For your safety and for the safety of

courier delivery persons, the reverse pick up of parcels is
currently not active by our courier company partner at
certain pin codes in which case we request the customer to
send back the parcel. Do reach out to us in case of any
other queries. Stay safe, Stay healthy

1) RAISE REQUEST WITHIN 2/TWO DAYS You must

raise a return or exchange request by emailing us at
contact@Momzcradle.com within 2 days of receiving
your parcel. Based on eligibility, either your parcel must
be shipped by you or a reverse pickup will be taking
place within 7 days of receiving the request.

2) REVERSE PICKUP OR SELF-COURIER A. REVERSE

PICK UP : We provide reverse pick up at select pin codes.
In this case the parcel reaches back to us within 10-15
days owing to courier company policy. In case reverse
pick-up is not done for any reason within 7 days of
raising request (owing to courier company delay or any
other reason) please email us at
thottilmaternity@gmail.com B. SELF-COURIER : In case
reverse pick up is not valid at your pin code - you would
need to courier back the parcel to us. 1)Ensure your order
number, name, and phone number are clearly mentioned
on the parcel 2)Ensure the parcel is shipped to us within 3
days of raising concern and tracking ID is shared with us.
Please make sure to obtain proof of postage (with
tracking information), as we cannot accept liability for
loss or damage in transit. The parcel is your responsibility
until it reaches our warehouse. 3)To be eligible for a
return/exchange, the product must be unused and in the
same condition that you received it in. It must also be in
its original packaging with tags intact. Once your return
parcel is received via reverse pick-up or self-courier and
inspected by our quality control team, an email will be
sent to you to confirm the receipt of the returned item and
quality approval or rejection status. In case of an
approved return, amount will be refunded or store credit
may be provided to you (as the case may be). In case of
exchange, the exchange item will be sent out to you.

3) RETURN OPTIONS A. EXCHANGE: Once your return

parcel is received via reverse pick-up or self-courier and
inspected by our quality control team, an email will be
sent to you to confirm the receipt of the returned item and
the exchange product requested by customer will be sent
out. The customer can also opt for a store credit to utilise
for purchase. NOTE : Exchange is allowed once per
order, on the exchanged order refund shall not be
applicable. Store credit may be provided if applicable.

B. RETURNS: Following are the return/refund options the

customer can chose from based on the payment method
chosen by customer or what the customer prefers. Refunds
will be made through Debit card / Credit card
transactions / Net Banking Refunds: The money will be
refunded to the source (owing to shipping and handling
charges), refund will reflect back to source within 5-10
bank working days from date of Momzcradle receiving
back parcel and quality control team approving request.
NOTE : Although we work towards a Zero error policy,
we take full responsibility of products received by you
having a manufacturing defect. Hence, in such cases FULL
REFUND including any shipping costs borne by customer
will be refunded by Momzcradle. In order to request a
return/exchange you can email us at
thottilmaternity@gmail.com

MORE

EXCLUSIVE BENEFITS

Enter email here

Apply for our free membership to receive exclusive deals, news,

and events.

Follow us on social media!

© 2024, Thottil Maternity. All rights reserved.

Designed and Developed by Quartrdesign