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Demonstrate active listening through the four step procedure:

“One of your colleagues is working on an important project. He is


an engineer who has good technical skills and knowledge and was
selected for the project team because of that. He stops by your
office and appears to be quite agitated, his voice is loud and face
is bewildered. He says “I am supposed to be working with four
other people from four other departments on this new project
but they never listen to my ideas and seem to hardly know that I
am in the meeting!”

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