Demonstrate active listening through the four step procedure:
“One of your colleagues is working on an important project. He is
an engineer who has good technical skills and knowledge and was selected for the project team because of that. He stops by your office and appears to be quite agitated, his voice is loud and face is bewildered. He says “I am supposed to be working with four other people from four other departments on this new project but they never listen to my ideas and seem to hardly know that I am in the meeting!”