FAQ for UNI5G WOW Prepaid

FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
UNI5G WOW PREPAID

NO QUESTION ANSWER

New UNI5G WOW PREPAID STARTER PACK

1. What is included  The UNI5G WOW Prepaid Starter Pack comes at a price of RM10. Once
in the new UNI5G successfully activated, you will receive FREE 10GB* data.
WOW Prepaid
 For a limited time period, if you register via Unifi Mobile app (online), you will
Starter Pack?
also receive a complimentary UL Larut Malam (5G) pass for 3 days upon
activation.

*10GB data is made up of 2GB 4G/5G data and 8GB 5G data.

2. How long can I  Your FREE 10GB data is valid up to 30 days once your SIM card has been
enjoy the free successfully activated.
10GB data?

3. Where can I buy  You can register and purchase the UNI5G WOW Prepaid Starter Pack through
the new UNI5G our Unifi Mobile app or by visiting any TM Point, Unifi Store, or authorised Unifi
WOW Prepaid Mobile Dealers.
Starter Pack?

4. Can I perform a  Yes, of course you can! You may perform the prepaid Change of Plan request
Change of Plan via Unifi Mobile app, and our web selfcare @ Unifi Portal. Alternatively, you
request from may visit any TM Point or Unifi Store outlets.
UNI5G Prepaid to
 For a limited time*, Change of Plan from UNI5G Prepaid to UNI5G WOW
UNI5G WOW
prepaid is free of charge.
Prepaid?

*Free Change of Plan period: from 29 February 2024 until 31 December 2024
5. What are the  We provide various payment channels for reloading your UNI5G WOW Prepaid
channels for account:
reload available
for UNI5G WOW Platform Channels
Prepaid? Online Banking (via FPX) - Available for Malaysia local banks only
Unifi Mobile Debit/Credit Card - Any local cards with Visa/Master logo can be
app used
Pay4Me - An alternative reload option through a third-party service
Unifi Mobile
Pinless Reload
Dealers

1
FAQ for UNI5G WOW Prepaid

NO QUESTION ANSWER

UNI5G WOW PREPAID ACTIVATION

1. How can I activate  You can activate your UNI5G WOW Prepaid SIM card through the following
the SIM? channels and steps:
o Insertion in Supported Device: Insert your UNI5G WOW Prepaid SIM
card into a supported mobile device. Activation happens once it connects to
the Unifi network; or
o Activation via Unifi Mobile app or Web Self-care: Activate your UNI5G
WOW Prepaid SIM card through the Unifi Mobile app or via Unifi Portal at
this link upon receiving your SIM card; or
o Porting-In from Another Service Provider: If you choose to port-in to
UNI5G WOW Prepaid from another service provider, your SIM card will
activate once the port-in process is successful; or
o Self-Pickup Option: If you opt for self-pickup, your UNI5G WOW Prepaid
SIM card will be activated immediately upon successful pickup; or
o Automatic Activation: Your UNI5G WOW Prepaid SIM card will be
automatically activated after 30 days.

2. How long does it  Activation only takes a few minutes. Just follow the instructions provided in the
take to activate a Unifi Mobile app, and your SIM card will be activated instantly.
UNI5G WOW
Prepaid SIM card?

3. What if my SIM  If you encounter activation issues, try following the steps mentioned in
card does not question number 1 using different channels.
activate properly?
 If the problem persists, please reach out to our customer support via:
I. Live Chat at Unifi Mobile App
II. Facebook at http://www.facebook.com/weareunifi/
III. X (Previously Twitter) at @unifi
 Our friendly support team will assist you in troubleshooting the issue to ensure
you get connected to the network.

4. How do I stay  Staying active is with the new UNI5G WOW is simple! Just perform a top-up or
active? reload.
 Your account active validity period will be extended automatically upon
successful reload, with RM1 equals to 1 day of active period.
 Remember, the more you top up, the longer your account stays active.
 You will also receive bonus 10 days active period for each reload of RM100
and above.

2
FAQ for UNI5G WOW Prepaid

NO QUESTION ANSWER

5. How do I know if  You can easily check your SIM card's activation status through these steps:
my UNI5G WOW
o Using Unifi Mobile app or Unifi Portal:
Prepaid SIM card
has been Log in to the Unifi Mobile app or visit our web self-care Unifi Portal and
successfully check your status under the Profile section.
activated?

6. Do I need to top  Absolutely! To purchase our existing UNI5G WOW passes, it is important to
up my UNI5G perform top-up or reload to maintain sufficient account balance and remain
WOW Prepaid active.
account after
activation?

UNI5G WOW PREPAID ACCOUNT LIFECYCLE

1. What is the UNI5G  The UNI5G WOW Prepaid Account Lifecycle refers to the journey your prepaid
WOW Prepaid account undergoes, starting from activation and ending with termination.
Account
Lifecycle?

2. What are the  You may refer to the following table for different stages of UNI5G WOW
UNI5G WOW Prepaid account lifecycle
Prepaid Account
Lifecycle stages? Prepaid Account
Description
Lifecycle
Activation  Activation is the first step to set up your UNI5G
WOW Prepaid account.

Active Period  During Active Period, you can engage in various

activities such as purchasing passes, making
calls, sending SMS, video calls, and using mobile
data, as long as your account maintains sufficient
credit.

Grace Period  In this stage, you can receive incoming calls,

SMS, and use mobile data.
 However, making outgoing services is restricted.
 To resume outgoing services, perform a top-up
or reload onto your account, refreshing it once
again.

Termination  Once the grace period lapses, your prepaid

account will be terminated.
 Consequently, the prepaid number will be
deactivated and recycled, rendering it out of
service.

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FAQ for UNI5G WOW Prepaid

NO QUESTION ANSWER

3. How does the new  The new lifecycle comprises a 30-day active period, followed by a 60-day
lifecycle work? grace period, after which leads to termination.

4. Can I use data  Yes, you can use your data during the grace period as long as you have
during the grace remaining data quota balance.
period?

5. Can I purchase  No, to purchase mobile data during the grace period, you will need to reload
mobile data your account first.
during the grace
period?

6. What activities am  During the grace period, you can receive incoming calls, SMS, and utilize any
I allowed to do remaining data balance in your account.
during the grace
period?

7. Can I make  No, outgoing calls are not permitted during the grace period, except for data
outgoing calls usage.
during the grace
period?

8. Who should I  Reach out to us via:

contact for further
I. Live Chat at Unifi Mobile App
assistance or
service inquiries? II. Facebook at http://www.facebook.com/weareunifi/
III. X (Previously Twitter) at @unifi

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