6

team members to feel the same way.

3. You can handle those tough conversations
Whether it‘s an angry customer or an upset employee, difficult conversations can
stir up all sorts of emotions. If you have the right skills, you can handle those
conversations by emotionally connecting with the other person before finding a
resolution.
4. It‘s an essential people skill
Emotional intelligence allows you to quickly build trust with people, as well as a
rapport. You‘ll be able to understand their feelings and empathise with them –
fantastic for any role that involves working in teams!
5. It‘s a key feature of a strong leader
Great leaders understand people; they know how they work, how to influence
them, and how to inspire them. Emotional intelligence will help you to achieve this
understanding in order to be a brilliant leader and guide your team in the right
direction.
Q.8) How does emotional intelligence help?
Answer: With many areas of psychology, there is lively debate about how the
brain works but Daniel Goleman, a world-renowned behavioural scientist said
that ―the part of the brain which supports emotional and social intelligence is the
last circuitry of the brain to become anatomically mature and because of
neuroplasticity, the brain shapes itself according to repeated experience‖
Goleman goes on to say this should be taught in a systematic way to children.
―This has been trialed in over 100 schools and there was a reduction of
anti social behavior, an increase of pro-social behavior and academic scores
rose‖,
Daniel Goleman goes on to say. Its evident then that emotional intelligence is
beneficial – both in and out of the workplace.
Addressing our emotions
The unfortunate trend that has swept western society is the inability to fully
understand and tackle human emotions. This trend has spilled into other areas of
life - including in the workplace. While emotions are often left at the door when
you begin work, this has devastating effects not only on businesses but also
employees (all the way from assistant to CEO). After all, we are emotional people.
Businesses are changing, however, and are beginning to offer extensive and
individual work schedules and new services (for example, some healthcare plans
include mental health coverage) to ensure people at work are looked after. This
includes hiring psychologists for human resources teams: getting to understand
your workforce as best as possible, and offering useful training has direct results
on employee/employer relationships.
Q.9 ) What is – Trait EI?
Answer:
Trait emotional intelligence (trait EI) is a constellation of emotional perceptions
assessed through questionnaires and rating scales.
Meaning of – ―Constellation‖: A constellation is a group of stars that forms an
imaginary outline or pattern on the celestial sphere, typically representing an
animal, mythological person or creature, a god, or an inanimate object. Trait EI
concerns people‘s self-perceptions of their emotional abilities and skills,
personality characteristics and behavioural dispositions that influence their
ability to cope successfully with environmental demands and pressures (Petrides,
2011). According to Petrides and his colleagues (Petrides, Pita, & Kokkinaki,
 7

2007), the construct can alternatively be labeled as trait emotional self-efficacy; it

is located at the lower levels of personality hierarchies, and it is measured via
self-reports. Various theoretical models have been proposed to account for the
nature, the structure and the component dimensions of trait EI and
questionnaires have been designed to measure the construct(s) within each
theory (e.g., Goleman, 2001; Petrides & Furnham, 2001; Petrides,
Pérez González, et al., 2007; Wong & Law, 2002). One of the most commonly
used tools for measuring perceived (or trait) EI was designed by Schutte et al.
(1998).
Originally, the Emotional Intelligence Scale (EIS) was supposed to measure global
EI; subsequent studies, having factor-analyzed the data collected with the EIS,
found that it can measure specific components of EI, such as optimism and mood
regulation, emotion appraisal, social skills, and utilization of emotions
(Ciarrochi, Chan, & Bajgar, 2001; Petrides & Furnham, 2000; Platsidou, 2010;
Saklofske, Austin, & Minski, 2003). This scale was used in the present study
Q.10) Write Importance of Trait EI.
Answer:
The trait EI sampling domain aims to provide comprehensive coverage of the
emotion-related aspects of personality. trait EI concerns people's beliefs about
their emotions. The trait EI sampling domain aims to provide comprehensive
coverage of the emotion-related aspects of personality. Development of the
TEIQue began towards the end of 1998. Trait EI/trait emotional self-efficacy is a
theory. –It is testable because it leads to specific predictions (e.g., scores should
increase with age). –It is falsifiable (e.g., low test-retest correlations). –It is
general and allows us to predict the behaviour of many different measures.
–It is extendable (trait SI encompasses the social aspects of personality).
Q.11) What is Trait Emotional Intelligence Questionnaire (TEIQue)?
Answer :
The Trait Emotional Intelligence Questionnaire (TEIQue) is a product of the world-
renowned London Psychometric Laboratory based at University College London
(UCL), the birthplace of psychometrics. It is the most extensively validated EI
measure in the scientific literature. The TEIQue is available in over 20 languages
worldwide. Trait Emotional Intelligence Questionnaire (TEIQue , TEIQue-SF,
TEIQue-ASF, TEIQue CF,TEIQue 360o)15 facets, 4 factors,
Names of all the 15 Facets of Trate EI : Adaptability , Affective disposition,
Emotion expression , Emotion perception, Emotion regulation, Low impulsivity,
Peer relations, Self-esteem, Self-motivation, Social awareness, Stress
management , Trait empathy, Trait happiness, Trait optimism Trait EI is NOT a
cognitive ability, it is NOT a skill, and it is NOT a competency. High scores on the
TEIQue are not necessarily desirable and low scores are not necessarily
undesirable.
Q.12) Write About : ―Trait Emotional Intelligence Questionnaire
(TEIQue)‖. Explain all the facets of TEIQue.
Answer : The Trait Emotional Intelligence Questionnaire (TEIQue) developed by
K. V. Petrides, PhD is an integral part of a scientific researchprogram that is
currently based at the London PsychometricLaboratory in University College
London (UCL).
 Adaptability- flexible and willing to adapt to new conditions.
 Assertiveness -Forthright , frank, and willing to stand up for their rights.
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 Emotion perception (self and others) -clear about their own and other
people‘s feelings.
 Emotion expression -capable of communicating their feelings to others.
 Emotion management -capable of influencing other people‘s
feelings.(others)
 Emotion regulation -capable of controlling their emotions. –
 Impulsiveness (low) -reflective and less likely to give in to their urges.
 Relationships -capable of having fulfilling personal relationships.
 Self-esteem -successful and self-confident.
 Self-motivation -driven and unlikely to give up in the face of adversity.
 Social awareness -accomplished networkers with excellent social skills.
 Stress management -capable of withstanding pressure and regulating
stress.
 Trait empathy -capable of taking someone else‘s perspective.
 Trait happiness cheerful and satisfied with their lives.
 Trait optimism confident and likely to ―look on the bright side‖ of life.
Q.13 ) Write a Note on – Ability EI Model.
Answer :
The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) is an ability-
based test designed to measure the four branches of the EI model of Mayer and
Salovey. MSCEIT was developed from an intelligence-testing tradition formed by
the emerging scientific understanding of emotions and their
function and from the first published ability measure specifically intended to
assess emotional intelligence, namely Multifactor Emotional Intelligence Scale
(MEIS). MSCEIT consists of 141 items and takes 30-45 minutes to complete.
MSCEIT provides 15 main scores: Total EI score, two Area scores, four Branch
scores, and eight Task scores. In addition to these 15 scores, there are three
Supplemental scores
This model describes four separate but interrelated abilities that together
determine your level of emotional intelligence.
These are the ability to:
• Perceive emotions
• Reasoning with emotions
• Understand emotions
• Manage emotions.
By assessing the ability of an individual in each category each of these facets can
be identified, measured, and enhanced.1. Perceiving Emotions The first step in
understanding emotions is to accurately perceive them. In many cases, this might
involve understanding nonverbal signals such as body language and facial
expressions. This is the basic skill involved in EI because unless you can perceive
emotions you cannot manage them.
2. Reasoning with Emotions
the next step involves using emotions to promote thinking and cognitive activity.
Someone with high EI can use their emotions in order to help them think through
a situation and solve problems. Emotions help prioritize what we pay attention
and react to; we respond emotionally to things that garner our attention. Having a
good system of emotional input, therefore, should help direct thinking toward
matters that are truly important. Secondly, a number of researchers have
suggested that emotions are important
 9

for certain kinds of creativity to emerge.

3. Understanding Emotions
Appreciating that the emotions we perceive can carry a wide variety of meanings
helps us to understand the emotional state of the other person and why it has
occurred. If someone is expressing angry emotions, for instance, the observer
must interpret the cause of their anger and what it might mean. Your degree of
understanding of such emotions has to include your ability to perceive the shades
of emotion that exist and how different emotions interact with each other and
evolve over time. Each emotion conveys its own pattern of possible messages,
and actions associated with those messages.
For example,
• A message of anger may mean that the individual feels they have been treated
unfairly.
• This anger may be associated with a specific set of possible actions:
• Peacemaking
• Attacking
• Retribution
• Seeking revenge
• Withdrawal to seek calmness
Understanding emotional messages and the actions associated with them is one
important aspect of this skill area.
4. Managing Emotions
The ability to manage emotions effectively is a key part of emotional intelligence.
The important aspects of emotional management include:
• Regulating emotions
• Responding appropriately
• Responding to the emotions of others.
Someone with a high level of this ability can harness positive or negative
emotions and manage them in a way that facilitates the completion of required
tasks. A person needs to understand emotions in order to convey information. To
the extent that it is under voluntary control, a person may want to remain open to
emotional signals as long as they are not too painful, and block out those that are
overwhelming. In between, within the person's emotional comfort zone, it
becomes possible to regulate and manage one's own and others' emotions so as
to promote one's own and others' personal and social goals. The means and
methods for emotional self-regulation have become a topic of increasing
research in this decade.
Q14) Which are the Components of Emotional Intelligence? Enlist
and Write all.
Answer:
Daniel Goleman has suggested that there are five components critical to
emotional intelligence.
1) Self-Awareness :
Self-awareness, or the ability to recognize and understand your own emotions, is
a critical part of emotional intelligence. Beyond just recognizing your emotions,
however, is being aware of the effect of your own actions, moods, and emotions
of other people. In order to become self-aware, you must be capable of
monitoring your own emotions, recognizing different emotional reactions, and
then correctly identifying each particular emotion. Self-aware individuals also
recognize the relationships between the things they feel and how they behave.
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These individuals are also capable of recognizing their own strengths and
limitations, are open to new information and experiences, and learn from their
interactions with others.Goleman suggests that people who possess this self-
awareness have a good sense of humour, are confident in themselves and their
abilities, and are aware of how other people perceive them.
2.) Self-Regulation:
In addition to being aware of your own emotions and the impact you have on
others, emotional intelligence requires you to be able to regulate and manage
your emotions. This doesn't mean putting emotions on lock-down and hiding your
true feelings — it simply means waiting for the right time, place, and avenue to
express your emotions. Self-regulation is all about expressing your emotions
appropriately. Those who are skilled in self-regulation tend to be flexible and
adapt well to change. They are also good at managing conflict and diffusing tense
or difficult situations. Goleman also suggests that those with strong self-
regulation skills are high in conscientiousness. They are thoughtful of how they
influence others and take
responsibility for their own actions.
3) Social Skills:
Being able to interact well with others is another important aspect of emotional
intelligence. True emotional understanding involves more than just
understanding your own emotions and the feelings of others - you also need to be
able to put this information to work in your daily interactions and
communications. IN professional settings, managers benefit by being able to
build relationships and connections with employees, while workers can benefit
from being able to develop a strong rapport with leaders and co-workers. Some
important social skills include active listening, verbal communication
skills, nonverbal communication skills, leadership, and persuasiveness.
4.) Empathy
Empathy, or the ability to understand how others are feeling, is absolutely critical
to emotional intelligence. But this involves more than just being able to recognize
the emotional states of others. It also involves your responses to people based on
this information. When you
sense that someone is feeling sad or hopeless, for example, it will likely influence
how you respond to that individual. You might treat them with extra care and
concern or you might make an effort to buoy their spirits.Being empathetic also
allows people to understand the power dynamics that often influence social
relationships, especially in workplace settings. Those competent in this area are
able to sense who possess power in different relationships, understand how
these forces influence feelings and behaviors, and accurately interpret different
situations that hinge on such power dynamics.
4) Motivation:
Intrinsic motivation also plays a key role in emotional intelligence. People who are
emotionally intelligent are motivated by things beyond mere external rewards like
fame, money, recognition, and acclaim.
Instead, they have a passion to fulfil their own inner needs and goals. They seek
things that lead to internal rewards, experience flow from being totally in tune
with an activity, and pursue peak experiences.
Those who are competent in this area tend to be action-oriented. They set goals,
have a high need for achievement, and are always looking for ways to do better.