PROFILE

+91- 9112913938 With a focus on meeting client requirements, my role involves data validation
and result computation in accordance with established guidelines. I aim to assist
dadasanil4@gmail.com clients in delivering efficient and timely services to their own customers, all
while adhering to SALs and organizational and client-specific guidelines. By
Pune, Maharashtra
employing my expertise in understanding client needs, I strive to provide
smooth and effective solutions. With a strong emphasis on precision and
adherence to deadlines.

EDUCAT I O N HIST O RY
PERSONAL DETAILS
GRADUATION

 Total experience 2 years 7months

 Current location: Pune COURSE: BSc (chemistry)
 Date of birth: Feb 25,1999
COLLEGE: Shivaji university Kolhapur
 Gender: male
 Marital status: Unmarried
PA SSI NG YEAR: 2020

WORK EXPE R I ENCE

MAY 2021 TO PRESENT

Senior Process Associate Tata Consultancy Service <TCS)
LANGUAGE KNOWN
Senior process associate

May 2020 to May 2021

• E NG LIS H
• H IN D I
• MA R A T H I Assistant scientist at
Lupin research park,
Pune
 Current employment
Project: Zim shipping project
TATA CONSULTANCY SERVICES- PUNE
SENIOR PROCESS ASSOCIATE (SEP 2021 TO
TILL DATE) (2.7 YEARS)
 Coordinated with clients, carriers, and internal teams to
schedule and book shipments.
 Managed and monitored shipment bookings to ensure on-
time delivery.
 Resolved booking discrepancy or issues promptly and
EXPERIENCE WITH EQUIPMENT
efficiently.
TECHNOLOGY
 Provided e x c e l l e n t c u s t o m e r service, b u i l d i n g
p o s i t i v e relationships with clients.
 Collaborated with internal teams to resolve customer issues
and improve service quality. Identified inefficiencies in
• SAP CRM backend documentation process and suggested
• MS-WORD improvements.
• EXCEL  Collaborated with cross -functional teams to streamline
• DATA MANAGEMENT workflows and optimize operations.
 Supported and guided junior associates and new team
• Sap Logan
members.
• Agent cloud  Participated in team meetings, shared insights, and
• E-fast contributed to process enhancements.
• Agenteam
KEY PERFORMANCE INDICATORS(KPI S) :

 Achieved 1 HR turnaround time for backend

documentation, meeting the 90% target and
ensuring timely completion of tasks.
 Maintained a high level of accuracy (98%) in
processing shipping and logistics
documentation, minimizing errors and
 improving operational efficiency.
 Provided the first response to all service
requests within 2 hours, ensuring prompt and
efficient customer service.
 Achieved 1 HR turnaround time for backend
documentation, meeting the 90% target and
ensuring timely completion of task
 Maintained a high level of accuracy (98%) in
processing shippi ng and lo gistics
documentation, minimizing errors an improving
operational efficiency
 First response to all service request within
2 hours ensuring and efficient customer
service.
 AWARDS: WORK FLOW MANAGEMENT

 Received appreciation  Efficiently managed workflow by indexing

Zim shipping, Canada and purging cases to all agents, ensuring
equitable distribution of tasks and
 Multiple on the sport awards. optimal resource utilization.
 Developed and implemented a
 Received Performance Star streamlined workflow process, resulting in
performer award from TATA improved productivity and reduced
CONSULTANCY SERVICE for good processing time.
 Monitored and tracked case progress
performances.
to ensure timely completion and
adherence to service level agreements.

Your sincerely

Anil Chandrakant dadas

Pune, Maharashtra