Sheetal Patil

9175407819
sheetalpatil7444@gmail.com

Summary:

• 4 years experience- Customer Service into international voice process and skills in a
telephone environment and or customer services environment preferred Should be
flexible working in all shifts timings and regions.

Skills:

• Customer Client Support and Services.

• Hands on MS PowerPoint, MS Excel, CRM.
• Calling process and solving the queries on call and support, analysis the report.
• Collaborating with the team if any assistance.
• Possesses strong problem-solving and analytical skills, honed through process
optimization and technical documentation creation.
• Agility core practices, Analytical Thinking, Business process improvement,
Commercial acumen (Inactive), Communication, Conflict Management,
Creativity and Innovation.
• Customer centric thinking, Customer enquiries, Customer experience, Customer value
proposition, Customer Focus & Ownership.
• Understanding Emotions, Workload Prioritization.
• Stakeholder management.
• Ability to understand end to end processes.
• Excellent Communication skills.
• Good typing speed.
• Manufacturing Process Improvement.
• Key Performance Indicators.
• Business Process Improvement.

Experience:
XDBS Corporation | Pune, MH
Analyst. Feb 2022 – Present

• Implement day to day customer service related operational tasks to ensure delivery
meets customer expectations and is consistent with set process performance indicators,
applicable SLA and the customer service functions core values Own the issue with low
tolerance to delays.
• Build and maintain positive relationships with both the customer and internal business
partners through the provision of timely, accurate and high quality service.
• Leverage understanding of specific processes / systems and act as the first and second
point of contact for any verbal or written form of enquiries from external customers and
consumers and internal customers from the Business and third parties.
• Work along with the team to Achieve Standard CS KPI in line with the GSC flagship
projects.
 • Perform user acceptance testing in service centre technology and ERP systems
to help ensure effective improvement execution.
• Take on additional responsibilities such as reports / analysis basis Area
requirement
• Take on ADHOC responsibilities basis instructions from Line Manager.
• Account set-up, allocation and delivery issues.
• Responsible for understanding customer needs to exceeding customer
expectations.
• The ultimate objective of this team is to ensure that we completely satisfy
customer needs profitably & create value for us as well as our customers.
• Handling complaints, provide appropriate solutions for customers, and follow
up to resolve any issues their customers experience.
• Order processing and order fulfilment. Sales order tracking. Manages supply
outages and react accordingly for incoming and existing orders.
• Perform standardized activities and tasks efficiently and effectively. Pro-
actively reinforce customers care proposition during all contacts.
• Complaint resolution, identification and management of complaint root
causes. Log, assign and leads progress of queries and customer requests from
receipt to completion ensuring data is accurately entered and maintained in
all customer service and data collection systems.

Altruist technologies | Pune, MH

Process Associate Jan 2020 – Jan 2022

• Making decisions and problem solving in a timely manner using various

system applications.
• Ensure daily work/volume is managed within specified/agreed timelines.
• Call and Manage and address queries raised by the client and stakeholders.
• Accountable for identifying, analysing and resolving /implementation
processing issues to prevent re-occurrence reducing loss to the business.
• Act as process SME and manage additional responsibilities by providing
extended cover to the team.
• Provide support and cover in terms of process management to team
members.
• Support project activity, create time sensitive excel reports.
• Identify issues and escalate to team lead, ensuring any risks are raised in a
timely manner.
• Adapt to new updates, change in procedure & continue to deliver on agreed
targets to perform data analysis and process transactions impacting the Entity
records.

Education Details:

• Graduation – BCA (Bachelor of Computer Applications) 2021.

• Class XII – HSC ARTS 2018
• Class XI – SSC 2010