CMA JANUARY 2023 EXAMINATION

FOUNDATION LEVEL
FUNDAMENTALS OF MANAGEMENT& BUSINESS COMMUNICATION

Course Code : MS114 Total Marks : 100

Reading Time : 15 minutes Writing Time : 180 minutes

Instructions to Candidates
 You MUST NOT write anything during the reading time.
 You should attempt ALL questions.
 Answers should be properly structured and relevant.
 Carefully read ALL the requirements and sub-questions before attempting a specific question.
 ALL answers must be written in the answer book.
 AVOID WRITING/MARKING on the question paper at any time which may cause disciplinary
action.
 Start answering each question from a fresh sheet.
 Answers should be clearly numbered with the sub-question number.

Allowable Materials
 Writing Stationaries
 Non-programmable Calculator

Assessment Structure
Sub- Expected Time
Marks
question Required
Question 1 15 MCQ - 15 25 minutes
Section Question 2 5 Modified True/False - 5 10 minutes
A Question 3 Essay/Case 3 15 25 minutes
Question 4 Essay/Case 3 15 25 minutes
Question 5 15 MCQ - 15 25 minutes
Section Question 6 5 Matching - 5 10 minutes
B Question 7 Essay/Case 2 15 25 minutes
Question 8 Essay/Case 3 15 25 minutes
Revision 10 minutes
Total 100 180 minutes

RESTRICTED USE
This paper MUST NOT BE REMOVED from the examination venue

Do not turn the page until instructed

 SECTION A [50 MARKS]
THERE ARE 4 (FOUR) QUESTIONS IN THIS SECTION FROM FUNDAMENTALS OF
MANAGEMENT. ANSWER ALL THE QUESTIONS IN THE ANSWER SCRIPT FOLLOWING THE
EXAMPLE PROVIDED FOR THE SPECIFIC QUESTION.

QUESTION 1 [15 × 1 = 15 MARKS]

There are fifteen (15) multiple-choice questions with five options. Pick the option that best explains
the given question. Write your answer on the answer script [DO NOT PUT ANY MARK ON THE
QUESTION PAPER]. Follow the example given below in proving your answer.

Example:
(i) ICMAB stands for the –
(a) Institute of Cost Management Accounting of Bangladesh
(b) Institute of Cost and Management Accountants of Bangladesh
(c) Institute for Cost Managers and Accounting of Bangladesh
(d) Institute of Cost Management Accountants of Bangladesh
(e) Industrial Cost Management Accountants of Bangladesh

Answer: (i) (b)

(i) What is planning horizon

(a) The time ahead for which there is no information
(b) The time period within which uncertainty is very low
(c) The maximum time for which managers can make plan
(d) The time between making a plan and putting it into effect
(e) All of the above
(ii) A Tendency to be relatively upbeat and optimistic, have an overall sense of well-being, see
things in a positive light, and seem to be in a good mood called ________
(a) Positive growth
(b) Positive proposal
(c) positive thought
(d) Positive affectivity
(e) All of the above
(iii) Allotment of work to each worker on the basis of the capacity of an average worker functioning
(a) in the normal working condition is _____________.
a. social task planning.
(b) b. scientific task planning
(c) c. not a planning.
(d) d. scientific organizing.
(e) e. none of the above
(iv) The activities carried out for the specific purpose of acquiring, developing and using power and
other resources to obtain one’s preferred outcome is -------
(a) Strategic behavior
(b) Smart behavior
(c) Ethical behavior
(d) Political behavior
(e) None of the above

CMA January 2023 Examination, MS114 [Page 2 of 8]

(v) What are the factor that is not reason to increase cohesiveness-
(a) Personal attraction
(b) Intergroup competition
(c) Agreement on goal
(d) Interaction
(e) Domination
(vi) Two- factor theory of motivation developed by ___________.
(a) Abraham H. Maslow
(b) David C. McClelland
(c) Frederick W. Taylor
(d) Frederick Herzberg
(e) Irene Rosenfeld
(vii) Management Principles increase managerial efficiency as manager leave routine decision
making to his subordinates and deal with exceptional situations which require his expertise by
following the principles of delegation. Which does the above case signify about management?
(a) Providing managers with useful insights into reality
(b) Fulfilling social responsibility
(c) Meeting changing environment requirements
(d) Management training, education & research
(e) All of the above
(viii) It is the process of influencing the behavior of people by making them strive voluntarily towards
achievement of organizational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation
(e) All of the above
(ix) MBO offers the basis for assessing the ______
(a) Techniques
(b) performance
(c) Leadership
(d) Authority
(e) Controlling
(x) Policies are flexible whereas procedure are_______.
(a) Specific
(b) Detailed
(c) Rigid
(d) summarized
(e) None of the above
(xi) Identify the best decision of planning -
(a) An integrated process in which plans are formulated, carried out and controlled
(b) Devising ways of achieving the objectives of an organization
(c) Setting an organization’s objectives and the means of reaching them
(d) The core activity of planners and planning departments
(e) None of the above
(xii) Which of the following technique of scientific management has the objective to determine the
number of workers to be employed: frame suitable incentive schemes and determine labour
cost
(a) Differential piece wage system
(b) Time Study
(c) Functional foremanship
(d) Simplification of work
(e) All of the above

CMA January 2023 Examination, MS114 [Page 3 of 8]

(xiii) Scientific management deals with __________
(a) Jobs of individual employees
(b) Managing of the total organization
(c) ability of the work force
(d) work environment
(e) Both a &b
(xiv) ___________ are the standards of behaviour that the group or team accepts and expects of its
members.
(a) Interaction
(b) Norms
(c) Personal attraction
(d) Favorable evaluation
(e) all of the above
(xv) ______________ is an attitude that reflects an individual’s identification with and attachment to
the organization itself.
(a) Positive affectivity
(b) Negative affectivity
(c) Organizational commitment
(d) Organizational culture
(e) None of the above

QUESTION 2 [5 × 1 = 5 MARKS]
There are five (5) statements given under the question. Identify the statements as True or False. If
the statement is false, rewrite the statement on the answer script to make it ‘True’. Reasoning is NOT
required. Follow the example given below in proving your answer.

Example:
(a) ICMAB stands for the Industrial Cost Management and Accounting of Bangladesh.

Answer:
(a) False. ICMAB stands for the Institute of Cost and Management Accountants of
Bangladesh.

Note:
 You will not get any mark if you simply rewrite as ICMAB does not stand for the Industrial
Cost Management Accountants of Bangladesh.
 If the statement is true, you need NOT to rewrite the statement rather only mention that the
statement is True.

(a) Theory Y assumes that workers are lazy, dislike work, and will try to do as little work as
possible.
(b) The use of information technology detracts from the usefulness of management science
approaches.
(c) Cross-unit coordination can lead to effective problem solutions.
(d) Management with analytics involves systematic gathering and processing of data to make it
useful as information.
(e) Maximizing both effectiveness and efficiency at the same time always creates the most value for
the organization.

CMA January 2023 Examination, MS114 [Page 4 of 8]

QUESTION 3 [6 + 5 + 4 = 15 MARKS]
(a) What is the relationship between the law and ethical behavior? Can a behavior be ethical but
illegal at the time?
(b) Describe how to use SWOT analysis in formulating strategy
(c) Contingency planning is important for the organizations operating in particularly complex or
dynamic environments, Discuss.

QUESTION 4 [5+ 4 + 6 = 15 MARKS]

(a) You are the managing partner in an audit farm with 5 male associates and 4 female associates,
and you agree with the argument that female associates need to “self –promote” more
effectively. Which approach to motivation would you apply in order to encourage female
associates in your firm to “self-promote” more actively? Explain your choice of approach.
(b) Identify and describe three related approaches to leadership.
(c) Discuss organizational technologies and their role in operations Management. How does
business or industry improve its productivity?

END OF SECTION A

SECTION B [50 MARKS]

THERE ARE 4 (FOUR) QUESTIONS IN THIS SECTION FROM BUSINESS COMMUNICATION.
ANSWER ALL THE QUESTIONS IN THE ANSWER SCRIPT FOLLOWING THE EXAMPLE
PROVIDED FOR THE SPECIFIC QUESTION.

QUESTION 5 [15 × 1 = 15 MARKS]

There are fifteen (15) multiple-choice questions with five options. Pick the option that best explains
the given question. Write your answer on the answer script [DO NOT PUT ANY MARK ON THE
QUESTION PAPER]. Follow the example given below in providing your answer.

Example:
(i) ICMAB stands for the –
(a) Institute of Cost Management Accounting of Bangladesh
(b) Institute of Cost and Management Accountants of Bangladesh
(c) Institute for Cost Managers and Accounting of Bangladesh
(d) Institute of Cost Management Accountants of Bangladesh
(e) Industrial Cost Management Accountants of Bangladesh

Answer: i (b)

1. Communication is sharing of information between two or more persons, with continuous____

a. Efforts
b. Feedbacks
c. Gestures
d. Movements
e. All of the above

2. Which of the following is not listed amongst the barrier to communication?

a. Physical noise
b. Physiological noise
c. Psychological noise
d. Physically challenged
e. All of the above

CMA January 2023 Examination, MS114 [Page 5 of 8]

3. ____ will not replace face-to-face meetings completely.
a. Telephone
b. Internet
c. Video conferencing
d. Teleconferencing
e. All of the above
4. Which of the following letters inform the buyer or customer about the action that has been taken?
a. Claim letters
b. Adjustment letters
c. Goodwill letters
d. Persuasive letters
e. All of the above
5. Which of the following is not the type of report?
a. Periodic reports
b. Minutes
c. Proposals
d. Situational reports
e. All of the above
6. ____ enables two parties in different locations to see and speak to each other?
a. Telephone
b. Teleconferencing
c. Messenger chat
d. Television
e. All of the above
7. Identify the type of report that was submitted to the government stating that the company is
following the environmental regulations.
a. Compliance reports
b. Routine management reports
c. Situational reports
d. Policies and procedures
e. None of the above
8. Which of the following is/are the part of the flow of communication in an organization?
a. Upward communication
b. Downward communication
c. Horizontal communication
d. All of above
e. None of the above
9. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
e. None of the above
10. Grapevine communication is associated with _____communication.
a. Formal
b. Informal
c. Horizontal
d. Vertical
e. None of the above

CMA January 2023 Examination, MS114 [Page 6 of 8]

11. Which type of words should be used for good communication?
a. Acronyms
b. Technical
c. Jargons
d. Simple
e. All of the above
12. The aim of cross-cultural communication training is to
a. develop business etiquette
b. give social status
c. create strong cultural ties
d. improve behavior
e. All of the above

13. Any factor which disturbs, confuses, or interferes with the communication of a message is known
as_____________
a. Inaccurate decoding
b. Noise
c. Disturbance
d. Inaccurate encoding
e. All of the above

14. Why email is a popular communication channel Communication means ______________

information, feeling and thoughts, with others.
a. Emails are written to internal & external audiences
b. Email can communicate quickly to one person or to many
c. Email should never be considered as confidential.
d. Email is convenient
e. all the above
15. Which is not the part of internal –operational communication
a. Orders & instructions of supervisor
b. Oral exchange among employees about work matters
c. Discussion of senior management
d. Information disclose in companies website
e. All of the above

CMA January 2023 Examination, MS114 [Page 7 of 8]

QUESTION 6 [5 × 1 = 5 MARKS]
Match the items of column A with the most suitable items of column B. Match only one item of column
A with one item of column B. Write your answer on the answer script. Follow the example given below
in providing your answer.

Example:
Column A Column B
1. ICMAB (a) Professional accountancy body
(b) University
Answer: 1 (a)

Column A Column B
2. The primary purpose of the proposal is to (c) plagiarizing.
3. An advantage of using the direct approach (d) Non-verbal communication
with negative message is that it (e) Give complete details on the proposed
4. A culturally rich workforce composed of solution and its anticipated benefits.
employees representing a wide range of
ethnicities, religious, ages, physical (f) Saves readers time by helping them reach the
abilities, languages and other factors main idea more quickly
5. Sending and receiving information, both
intentionally and unintentionally, without (g) Can be more challenging to manage but can
using written or spoken language pay off in a variety of important ways.
6. Presenting some one else’s words or other
creative products at your own is
QUESTION 7 [5 + 10 = 15 MARKS]
(a) Explain the need for a positive effect in business messages.
(b) You work in the marketing department of a company that manufactures clothing for outdoor
sports enthusiasts (runners, hikers, skiers, snowboarders). Your company just expanded its
market by acquiring a company that manufactures clothing for other outdoor interests (e.g,
camping, hunting and fishing). The clothing will be made under your brand.
You have successfully marketed your brand in such magazines as Runners’ World, but you
know you need to expand your advertising to accommodate your new market, your boss
wants to find out what publications would be good advertising opportunities. He also wants to
know the options for advertising in the online publications for these same magazines or on the
apps that these magazines may have for mobile devices. What size and types of ads are
available for purchase, and what cost?
Write a memo to your boss giving him the necessary details about placing an ad in a
publication for your new market. Provide as much information as you believe is necessary to
make sound decision, covering circulation rates, specifications and demographics.

QUESTION 8 [5+ 7 + 3 = 15 MARKS]

(a) You are writing a report on the progress of your local plastic company’s effort to increase sales of five
of its products through extensive advertising in print and online newspapers and magazines and on
television and radio. Discuss the possibilities for headings. Evaluate each possibilities.
(b) Describe the main challenges facing business communications today. Write down five major
benefits of business communication technology and three major innovations that reshaping the
practice of communication.
(c) Describe the major issues in cross cultural communication.

END OF SECTION B

CMA January 2023 Examination, MS114 [Page 8 of 8]