Professional Documents
Culture Documents
Human resource planning
Human resource planning
a process that identifies current and future human resources needs for an organization to achieve
its goals.
serve as a link between human resource management and the overall strategic plan of an
organization.
As defined by Bulla and Scott, human resource planning is 'the process for ensuring that the
human resource requirements of an organization are identified and plans are made for satisfying
those requirements'.
Reilly defined (workforce planning) as: 'A process in which an organization attempts to estimate
the demand for labor and evaluate the size, nature and sources of supply which will be required to
meet the demand. '
strategy for acquisition, utilization, improvement and preservation of the human resources of an
enterprise.
The objective is to provide right personnel for the right work and optimum utilization of the
existing human resources.
This is the activity of the management which is aimed at coordinating requirements for and the
availability of different types of employers.
Includes
creating an employer brand,
retention strategy,
absence management strategy,
flexibility strategy,
talent management strategy,
recruitment
selection strategy.
According to Geisler, "Manpower planning is the process including forecasting, developing and
controlling— by which a firm ensures, it has the right number of people and the right kind of
people and at the right places at the right time doing things for which they are economically most
useful.
According to Dale S. Beach, "Human resource planning is a process of determining and assuring
that the organization will have an adequate number of qualified persons, available at the proper
times, performing jobs which meet the needs of the enterprise and which provide satisfaction for
the individuals involved."
Employee resistance:
Employees and their unions feel that by Human Resource Planning, their workload increases so
they resist the process.
Uncertainties:
Labor absenteeism,
labor turnover,
seasonal employment,
technological changes and
market fluctuations
are the uncertainties which Human Resource Planning process might have to face.
Change is a process, not a single event, that occurs naturally in organizations and personal lives.
Change is normal, inevitable, constant, and can be managed so as to have positive results.
Change involves both technical aspects that focus on changes in work (changes in job
descriptions, skills, or processes of doing work), and social changes (changes in status, either
formal or informal, or changes in relationships).
For example, a nurse who is promoted to a supervisory position experiences both a technical
change (a new job description involving supervision) and a social change (a promotion that
changes the nurse’s status in relationship to the other staff).
Teams and coaches should understand change processes for at least three reasons:
Teams cause change as a result of their activities, and therefore need to know how to promote
change effectively.
As teams develop and implement solutions, they must identify the changes needed to move from
the current situation to the future when the solution is implemented.
Teams and team members experience change as a result of working together
Teams or individuals within a team, including the coach, serve the following functions:
Catalysts - They precipitate change by recognizing problems and encouraging the need to change
the status quo.
Solution givers - They offer suggestions about what can be done to solve the problems the
catalyst has made obvious.
Process helpers - They show others how the process of change works. They facilitate and provide
training in problem solving, communication, cooperation, and collaboration.
The QA coach’s role is to facilitate and provide just-in-time training to help a team develop their
recommendations for change and plan how their recommendations will be implemented.
Secondly, the team and its individual members will undergo change as they work together.
Stages of team development, as previously discussed, provide a way of understanding how a team
changes over time.
Individual team members may experience change as they take on new roles.
Also, the role of the coach changes over time, resulting in the team becoming more self-sufficient
and less reliant on the coach for direction, facilitation, and training.
It is the role of the coach to recognize these changes and intervene appropriately to keep the team
working productively.
How Change Occurs
Change by exception occurs when a single cause of a problem is identified and eliminated.
For example, if one water source is the origin of cholera, the solution is to stop using that source.
Another example is the reassignment of a person who is causing trouble to another department.
Incremental change occurs when things change gradually, resulting in significant changes over
time.
This is the philosophy of continuous quality improvement and the basis for most QA
interventions.
An example is standard setting and monitoring.
Incremental changes occur during the process of setting an achievable standard, reaching it, and
then setting a new target.
Pendulum change occurs when there is a dramatic, often completely opposite, shift in the way
something occurs.
For example, a health center may completely change patient flow when staff changes the order in
which patients receive health education from receiving group education before getting treatment
to receiving individual health education after getting treatment.
Pendulum change would continue if the next month patient flow reverts back to receiving group
health education before getting treatment.
This back-and-forth change can be confusing and destructive, or it can reflect a trial-and-error
approach to searching for the best solution.
Paradigm shifts occur when a person’s way of looking at things changes to such an extent that
their understanding of reality changes.
Consider the way surgical techniques changed with the introduction of endoscopic surgery for
tubal ligation or prostatectomy.
These surgeries changed from major abdominal procedures to minor endoscopic interventions.
Paradigm shifts are often related to changes in technology or knowledge.
The introduction of quality assurance in an organization is often associated with a paradigm shift.
Before workers learn about QA, they may not believe it is possible to improve their performance.
Often, they believe they cannot improve quality unless they get more money, more staff, or better
equipment.
After adopting QA, they will recognize that they have the power and ability to change the way
they work and improve their performance and quality of care, without requiring additional
resources.
What is Being Changed?
A QA team may have an impact in several areas. For example, recommended changes can affect
individual workers and their jobs. Changes can affect the way decisions are made or how
communication takes place within an organization. Changes may require a department or
organization to change its long-range goals or clientele that is being served in order to continue to
exist. Finally, change can affect how people relate to each other, particularly if there are changes
in status, or if there are changes in the organizational culture, such as the extent to which people
feel free to take risks or offer new ideas.
Objects of change may be categorized as follows:
Individual task behavior
Individuals’ jobs within an organization may change. Historically, organizational change resulted
in simplifying jobs and people becoming more specialized. More recently organizations have
recognized the complexity and multiple dimensions of some tasks. Change may result in workers
becoming focused on integrating tasks and learning new skills, particularly high technology
skills. These changes affect what work is done.
Organizational processes
Changes in organizational processes may include redesigning the reward or appraisal systems, or
altering the decision-making processes by adopting new management approaches such as QA.
These changes affect how work is done.
Strategic direction
Change can be implemented in the overall direction that a department or organization takes (e.g.,
the services provided or clientele being served). These changes affect why work is done.
Cycle of change
Organizational culture
Organizational culture is the set of values, beliefs, and ways of thinking that are shared by
members of an organization and is taught to new members as correct. Change at this level is very
complex, and could include such things as the profit / non-profit ethic, values related to
transparency and openness, or the effect of religious beliefs on service delivery.
Change is constant, inevitable, and naturally occurring. It’s important to understand the cycle of
change that organizations, as well as individuals, experience whenever there is a change in the
status quo. The following graphic and discussion presents what typically happens. Following this
discussion are suggested interventions at each stage to help ensure that change occurs positively
and productively.
Change goes through cycles which may be depicted as follows.
Equilibrium
When things are in a normal state of equilibrium, people know what is happening and can predict
with reasonable assurance what will happen in the future.
As time goes on, it is natural that things will change — people grow, resources are altered and the
mission or tasks of an organization are modified.
Ending of Old Ways
The pressure for change may be external or internal. External pressure for change can come from
supervisors, the community or senior administration, or any source outside the process that is
changing. Internal pressure comes from people within the process that is changing. This type of
pressure comes from workers who design changes to improve their own work.
Thus, workers must let go of the old ways. Ending old ways may cause a sense of loss and trigger
a grieving process similar to that experienced after the death of a loved one.
This stage is characterized by:
•Anger
•Denial
•Bargaining
•Disengagement
•Disenchantment
•Disorientation
During this time people are unsure about their roles and those of the organization. They look for
meaning in their work, and may despair when they see their work changing. Perhaps they have
just been assigned to the new QA team and don’t see how it is possible to add one more
responsibility to their already busy schedule!
Transition
Even in a healthy, capable organization, a period of chaos, depression, and/or confusion is
expected at the beginning of a transition to new ways of doing things. People are profoundly
questioning their roles and the health of the organization. People may become hostile toward each
other and productivity may suffer. Competition may increase, especially if an organizational
change is causing alterations in job descriptions or employment. People may wish for the relative
calm of the past, and long for familiar ways of working. An organization may become very
inefficient as people have undirected energy that is being wasted.
This phenomenon occurs during any change, but if it is handled well, the organization will
quickly emerge from this chaos or depression through a realization that the new state is
inevitable, and awaken to the excitement and energy associated with a new beginning.
New Beginnings
Excitement and openness to carrying out change characterize new beginnings, although some will
experience resignation or a passive acceptance of change, with no enthusiasm.
While people will still be afraid of risk – “what if the new ways don’t work?” – they nevertheless
are willing to take the risk associated with the change. This step ratifies the ending of the old
ways, and permits new possibilities and directions to emerge. People again feel empowered, as
they begin to understand how they fit into the new situation
Resignation
Openness
Readiness
Reemergence
Eventually, the change becomes the new way of doing business and equilibrium is again reached,
until internal or external forces cause another change to begin.
The Effect of Many Changes at Once
This model of the cycle of change is simplistic – it appears as if only one change is occurring at a
time. In real life, many changes are happening simultaneously, and may have the effect of causing
constant chaos or prolonged depression or confusion in an organization as too many changes are
happening at once. It is important to understand how many changes are happening at once in an
organization, and how much impact they are having before introducing yet another change.
Interventions in the Cycle of Change
A QA team may use this understanding of the cycle of change to assess overall where their
organization is or where it is in response to a specific change. The cycle of change also may be
used to develop strategies for the introduction and implementation of their recommendations.
Appropriate interventions at each stage can help an organization, or a team progress through
change. The next table proposes some interventions based on the change cycle.
Neutral
People who are neutral about an upcoming change go along with it and passively accept the
change.
Innovators
There are some people who easily accept, welcome, and even thrive on change. They eagerly
seek, support and lead the change. They:
•See a chance for personal growth or gain in the change.
•Understand the change as providing a new challenge.
•Respect the person or group directing the change.
•Like the manner in which change is introduced.
•Contribute to the planning of change.
•Perceive change as a healthy experience.
•Believe change is a way to a better future.
•Believe the timing is right to make a change
Resisters
A very common reaction to change is to resist either actively or passively. Either way, resisters
do not readily accept change. They:
•Fear the change will cause personal loss in job, pay, status, or position in a group.
•Do not perceive a need for change.
•Believe the change will do more harm than good.
•Do not respect the cause of the change, or change agent.
•Object to the manner in which the change is introduced.
•Have a generally negative outlook on life.
•Are unable or unwilling to contribute to the planning of change.
•View change as a personal attack or criticism.
•Anticipate that change will create burdens, or require extra effort and work.
•Experience bad timing in relation to other changes, or ongoing work.
•Tend to oppose authority.
•Receive second-hand or unreliable information about the change.
Strategies for dealing with resistance (Surfacing, Honoring, Exploring, and Rechecking) have
been discussed previously in relationship to conflict management. The intent of this module is to
understand ways to effectively implement change and reduce the likelihood of resistance.
Reasons for different responses to change
The reasons why people may react differently to change are related to:
The method of implementation.
Planned change, which is agreed upon by the involved parties, usually has less resistance because
it is slow and addresses emotional needs of the affected people. Open forums or sensitization can
help to address the issues.
Unplanned change, which is abrupt, gives no time for consultation or participation by affected
parties. While unplanned change may be necessary, it commonly results in resistance because it
causes resentment and anxiety. A top-down method of implementing a change recommended by a
QA team, unfortunately, may receive such a reaction if people at the lower levels are not clear
about QA methods. However, unplanned change may be appropriate in times of emergency such
as a change of working assignments during a disease outbreak.
Personal factors
Personality influences the manner in which people respond to change. Confident, optimistic
people tend to eagerly accept change, welcoming the challenge and opportunity which is created.
Group factors
The closeness of the team members and stage of team development can affect the response to
change. For example, a cohesive, mature team may perceive less threat from change than a team
that is not cohesive or one that is not in the performing stage. However, a cohesive group may
experience anxiety in all its members when change occurs or if one or more members perceive a
threat.
Organizational factors
The response of an organization to change will depend on the past experience of success or
failure with previous changes. The organizational culture has an impact on the degree to which
change is seen as a challenge or threat.
Planning and Implement-in Change
Quality improvement depends on effectively implementing a change and evaluating the results.
Even a well-chosen solution will not resolve a problem if it is poorly planned, implemented, and
monitored. Most QA interventions involve the Shewhart, or PDSA cycle, which is comprised of
four major activities3:
•PLAN – Planning the steps of implementing the change or solution.
•DO – Implementing the change or solution.
•STUDY – Gathering data (evidence) to say whether the change /solution has resulted in
improvement
•ACT – Making decisions about whether to expand implementation of the change / solution, to
modify it, or to choose another change /solution to test.
In the PDSA cycle, the team must put a plan in place. In this planning process, the team would
use visioning to imagine what the future will look like when a change or solution is well in place.
Then they would compare that vision to today’s reality. The difference between the two
conditions, the gap, becomes the area in which to plan changes. The team is putting in place a
series of steps to reach a desired result.
1.Picture the future
2.Assess the present
3.Determine the gap between present and future.
4.Develop implementation plan to address priority “gap” topics.
When change is managed effectively, benefits beyond simply accomplishing the change are
achieved, namely:
•Effective team behaviors are strengthened. Team members will have the experience of working
out differences, problem solving, conflict management, and goal attainment. They improve both
their cohesion and competence.
•Effective communication often results when people explore their reactions to the change.
•Conflicts are reduced, as people understand facts about the change and work through
disagreements.
Put a tick (\/\) sign to the option you would like to answer for that question (Give authentic data) This
is purely for research purpose and no data will be revealed.
1- Disagree Completely 2- Disagree Somewhat 3-Disagree a little 4-Neiter agree nor disagree
5- Agree a little 6- Agree somewhat 7- Agree Completely
1 2 3 4 5 6 7
The thought of watching pornography makes me sexually aroused.
I would feel less bored if I watched pornography right now.
I will watch pornography as soon as I get the chance.
If I were watching pornography this minute, I would feel energized.
If I watched pornography right now, I would have difficulty stopping.
I have an urge to watch pornography right now.
If I were watching pornography this minute, I would feel happier
if the situation allowed, I would watch pornography right now
Right now, I am making plans to watch pornography
I would feel less stressed if I were watched pornography right now
My heart would beat faster if I were watching pornography right now
I want to watch pornography right now.
A- Agree B- Slightly Agree C- Neither Agree nor Disagree D- Slightly Disagree E- Disagree
A B C D E
I am depressed about the sexual aspects of my life
I feel good about my sexuality
I am disappointed about the quality of my sex life.
I feel down about my sex life
I feel unhappy about my sexual relationships
I feel pleased with my sex life.
I feel sad when I think about my sexual experience
I am not discouraged about sex.
Yes Sometimes No
I gets scared if I sleep away from home.
I follow my father or mother wherever they go.
I worry about sleeping alone.
I have nightmares about something bad happening to my parents.
I have nightmares about something bad happening to me.
I don’t like to be away from my family.
I’m afraid to be alone at home.
I worry about something bad might happen to my parents.
Yes Sometimes No
I don’t like to be with people I don’t know well.
I feel nervous with people I don’t know well.
It is hard for /me to talk with people I don’t know well.
I feel shy with people I don’t know well.
I feel shy when I’m with another child.
I feel nervous when I have to do something while other watch me.
I am shy
I feel nervous when I’m going to new places.
Yes Sometimes No
I gets scared if I sleep away from home.
I follow my father or mother wherever they go.
I worry about sleeping alone.
I have nightmares about something bad happening to my parents.
I have nightmares about something bad happening to me.
I don’t like to be away from my family.
I’m afraid to be alone at home.
I worry about something bad might happen to my parents.
Yes Sometimes No
I don’t like to be with people I don’t know well.
I feel nervous with people I don’t know well.
It is hard for /me to talk with people I don’t know well.
I feel shy with people I don’t know well.
I feel shy when I’m with another child.
I feel nervous when I have to do something while other watch me.
I am shy
I feel nervous when I’m going to new places.