Professional Documents
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soal complain letter
soal complain letter
soal complain letter
Complaint Letter (complain about overcharge bill) bcs have a extra connecrion fee bcs
he doesn’t told before
16 Main Street
Auckland 2104 11 May 2012
Sparks Energy
PO Box 1234
Auckland 1010
Dear Sir/Madam
I would like to complain about a charge on my bill. ( summary statement )
On 4 April my family moved house. I had organized to have the power of account we
have with you shifted from our old house to the new one. I did this through your customer
service centre. They didn’t mention any cost for doing this. ( the back ground ) ceritakan
kenapa bisa complain
When I got our first bill, there was an extra connection fee of $60 + GST listed. I don’t
think we should have to pay this fee because I wasn’t told about it when i called to organize
the change of address.
I called your customer service centre yesterday to ask about this fee. The person I
spoke to said it was a standard charge for all new connections and I had to pay it. I don’t
agree. I should have been told about the fee when I first called to transfer the account. (
what have you done )
I have attached a copy of my bill for April. It shows the fee I was not expecting. Our
account number is 123-00987. ( providing the avidence to support your complain)
I will pay the bill, but not the connections fee. I expect this fee to be removed. ( the
solution you want )
Yours Faithfully
Daleep Kumar
Dear Sirs
On 25 September we placed our order number RT56 for printed headed notepaper and
invoice forms. You acknowledged the order on 30 September. As that is some 3 weeks ago
and we have not yet received advice of delivery, we are wondering whether the order has
since been overlooked. ( Background)
Your representative promised an early delivery and this was an important factor in
persuading us to place this order with you. ( alasan to support complain )
The delay in delivery is causing considerable inconvenience. We must ask you to complete
the order immediately, otherwise we shall have no option but to cancel it and obtain the
stationery elsewhere. ( need a solution )
Yours faithfully
Yours faithfully
Yours faithfully
Yours faithfully
Yours faithfully